5/5
GoogleQuick and effective service from start to finish!
Agent replied · 25 October 2024
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
Trusted Agent profile · Sefton
Entwistle Green Formby reviews in Sefton
★★★★★
430 reviews across 2 platforms
3a Chapel Lane, Formby, L37 4DL, Sefton, L37 4DL
Entwistle Green's office in Sefton, at 3a Chapel Lane, is rated 3.3 out of 5 across 430 reviews on two platforms, including 163 Google reviews rated 4.7.
Reviews
Every review we hold for the Sefton office, from every platform, shown as written. First names only.
Google1/5
TrustpilotHorrible staff
Horrible staffTells you their staffing problems.Continually having to chaseInterrupts you when you talk to themWarrington branch you are so unprofessional Lucy Lisa please learn some manners
1/5
TrustpilotScammers
Just awful. This estate agent over charges tenants on rent and then never fixes anything. Months without a working boiler, back door jammed shut and won't open, kitchen ceiling hanging down and flooding the kitchen every time someone has a shower. This has been going on for 5 months. Council now involved. Please avoid, these guys are out right scammers.
1/5
TrustpilotDo not fix repairs
Do not fix repairs and when you complain they illegally evict you. when I phoned to tell them what I was informed by the council I was told that they had done me a favour because the repairs when never going to be done. I had to take this complaint to the property ombudsman as they always said they had do no wrong.
5/5
GoogleI had a viewing with Lucy in southport. Although I didn’t take the property they were really helpful in trying to see if there was anything else for me.
Agent replied · 25 October 2024
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review! Best wishes, Donna (Customer Relations).
5/5
TrustpilotLouisa and Sam from Crosby Branch made our…
Louisa and Sam from crosby branch made our move easy with great customer service can't thank them enough
1/5
GoogleMy experience relates to the rental side of Entwistle Green. We were treated very poorly today when we went to view a property.NegativeProfessionalism
Agent replied · 25 October 2024
Hello, I am sorry you feel this was please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotThey don't vet landlords or properties
They don't vet landlords or properties, essentially just enabling bad/slum landlords. We moved into a "freshly refurbished" property which from day one had a litany of issues... 5 months on they're all still issues. Entwistle Green ultimately re-enforce the fact that renters should be treated as second class citizens, we'll never use them again.
5/5
TrustpilotDaisy is a star very impressed with her…
Daisy is a star very impressed with her professionalism
5/5
GoogleExcellent service, do not need to worry any morePositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 25 October 2024
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotTerrible support
Had no heating or hot water for 2 weeks. In my 3 year tenancy, accumulated time without both is over 2 months. Despite numerous plumbers saying boiler needs changing, Entwhistle Green (Warrington) keep letting the landlord patch it up. They also won't petition the landlord for any compensation. They're definitely all for the landlord and don't give a damn about tenants.
1/5
GoogleDisgusting service at this estate agents who thought nothing of our distress at gazumping us when they'd already accepted our offer. Will never use them again and neither should you. Most estate agents value their reputation but not entwistle green it seems. None or minus stars if I had a choice.
2/5
TrustpilotDifficult to contact
Allerton branch lettings, Never seem to be able to answer the phone when calling them, never call back when leaving messages, emails not responded to either.
1/5
TrustpilotThis House agent is racist they don’t…
This House agent is racist they don’t want to sell houses to Asian peopleThat’s person is Sarah Watson
1/5
TrustpilotVERY BAD Not even one star do not even…
VERY BAD Not even one star do not even think to use their services ,very good luck if they pick up the phone they never respond.It’s all about money and than nothingAbsolutely disgrace.
1/5
TrustpilotAwful
Awful service from this company. They took 7 weeks to get my share of the deposit feom the previous Tenant and I'm still waiting for the three months rent they took off the new Tenant upon occupation and it's been 8 weeks now. I can't express how much frustration and anger I have. Appalling service.
5/5
GoogleAs a landlord, we always get excellent service from Entwistle Green (Formby) lettings department
Agent replied · 25 October 2024
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
4/5
GoogleVery friendly and flexible team
Agent replied · 25 October 2024
Thanks for the great review Jon. Best wishes, Graham, Customer Relations
5/5
TrustpilotThe sales team at entwistle green (dale…
The sales team at entwistle green (dale street) are incredible! Gemma and Jamie are wonderfulespecially and I can’t thank them enough for selling my flat. They are totally honest about the whole process and are reassuring at such a stressful period. Gemma goes above and beyond to help-do not hesitate to list with them!
1/5
GoogleVoice message on phone asked for messages and a phone call will follow. Don’t hold your breath!NegativeResponsiveness
Agent replied · 25 October 2024
Hi Peter, I am sorry if you did not have your call returned as we started to re-open our network of branches, please do contact our local office again or email us at review@countrywide.co.uk. Kind regards, Scott @ Customer Relations
5/5
GoogleExcellent service by Harriet Robinson first class from start to finish
Agent replied · 25 October 2024
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
5/5
TrustpilotExcellent service
Excellent service from start to finish. Kept us updated throughout the process and answered queries promptly. Nothing was too much. Highly recommend.
2/5
Trustpilothigh selling fee's £2000 + VAT
Didn't go with this estate agent tryed to charge me £2000 to sell my £110k house in Blackpool. When I got the follow up email stated that didn't include vat. Went with local estate agent for £900 in end.
5/5
TrustpilotI have just let an apartment through…
I have just let an apartment through Entwistle Green. We had had it on the market with another agent for 3 months with no takers. Gail worked really hard to get it let, and she communicated all her ideas along the way.We are really pleased with the service.Thanks
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Entwistle Green Formby
How many reviews does Entwistle Green Formby have?
Entwistle Green's Sefton office has 430 reviews across two platforms: 163 on Google, 267 on Trustpilot (across the whole business).
What is Entwistle Green Formby's rating?
Entwistle Green Formby is rated 3.3 out of 5 across all 430 reviews, and 4.7 out of 5 on Google from 163 reviews.
Where is Entwistle Green's Sefton office?
Entwistle Green Formby, 3a Chapel Lane, Formby, L37 4DL, Sefton, L37 4DL.
