Entwistle Green Formby reviews in Sefton

★★★★★ 5/5

Google

The team here are all amazing, they offer first class service and communication- I would highly recommend.

Connor · 6 June 2025

★★★★★ 1/5

Trustpilot

Tennants are second class citizens.

Tennants are second class citizens for Entwistle Green Formby. They (I assume purposely) withhold vital information like parking restrictions, top up electric meters that cant be changed (when they assure you they can) and very unscrupulous landlords. We spent six months attempting to contact the landlord via their repairs app regarding central heating not working. We had to go out an buy electric heaters just to keep our childrens room warm. Devastating.

Jim · 15 November 2021

★★★★★ 1/5

Trustpilot

my experience as a buyer started off…

my experience as a buyer (Bowood Street) started off very positively but once my offer was accepted a completely different experience. Bully shouting and aggression. It first started when they were contacting my solicitor!! secondly the reaction to the survey was astounding. I raised 4 major/significant concerns that needed to be discussed with the Seller what happened next was shocking - the way they spoke/shouted at me was unbelievable and showed a complete lack of respect for myself or the seller. As a result of this attitude I have withdrawn my offer and will not deal with Entwistle Green again.I feel sorry for the seller. Keep away from Entwistle Green and be careful if dealing with Daniel.

David · 22 November 2019

★★★★★ 5/5

Trustpilot

Friendly and helpful service

I wanted to buy a property in Bury which was on sale through the local branch. I did not proceed with the purchase in the end, due to the legal side (which was set up by the vendors). However, I was very pleased with the friendly help and interest given by the staff at the branch, and felt I wasn't just a number with them. I would certainly be happy to deal with them again, and hopefully next time the deal will go through.

Christine · 18 November 2019

★★★★★ 5/5

Trustpilot

fantastic service good communication professional and friendly

woukd just like to mention the fantastic service we have received from Entwistle green walton vale. Liz and Stephen have been excellent. They were honest with us about the sale of our property but left us in control of decisions eg asking price, offers etc.. they were really and efficient and communicated well with us about viewings feedback etc.. and always pleasant and friendly too. Would highly recommend. We have bought and sold a few houses over the last few years and dealt with a few estate agents and found these to be the best.

Joanne · 5 November 2019

★★★★★ 1/5

Trustpilot

Breaching government rules and standards

Viewed a home we liked. Called the estate agent a day after to put in an offer! They refused to put the offer forward with us first seei4their financial adviser to offer us other products and services, away from our chosen bank mortgage, which was already in place! We refused to take an interview with thier advisor, so they refused to put our offer forward 3x. We took advice on this matter and found out it was illegal and against government standards to refuse to put an offer forward to the seller. So we called the agent a final time and warned them they were breaking the law by refusing to put our offer forward without seeing them first. They told us they were country wide and this wss their policy, and not in breach of government standards or rules. So we gave them 3 hour to put the offer forward or we walk away and report them. We went to Two banks gor advice on this law and two other estate agents , they all said the estate agent was only trying to push us into selling us their products and services and also, if we had sat with their inhouse financial advisers, they would know what our position was and could pushed for more money on the sale, to up their incomes. We were shocked how this company was dealing with us, so much so the we advice no one to use them as they and breaching all uk rules and pushing false info on first time buyers.

Ludmilla · 3 October 2019

★★★★★ 1/5

Trustpilot

Awful

Awful! When selling I specifically asked to not show people round myself but they could rarely make viewings, one time just before a viewing they said the person that had my keys was in another town and just wasn't going to make it back so I had to show the viewers round myself with 3 children in tow, not the easiest! BUT the reason I would NEVER use them again is because a neighbour wanted to buy the house (she was renting but looking to buy in the same area) she booked an appointment through Entwisle Green because I didn't want to do viewings (in the end I did because they were unavailable... again) We didn't sell the house in our time limit (to do with schools) Then the neighbour approached me again after that time with a better offer which we accepted. After the sale went through with her they charged me £2,000 for 'introducing us'!!!! They hadn't introduced us, we had already met, we only booked an appointment time through them because that's what they told me to do. We arranged all the sale ourselves, they had no dealings with it whatsoever. We refused to pay but then threats of court came so we was pressured to pay, it'll take us years to pay in instalments because that's all we can afford

Liz · 30 September 2019

★★★★★ 1/5

Trustpilot

The worst company I've ever used

The worst company I've ever used, completely useless, we are in the process of selling our house, it was in fact sold within one week, very good we thought, but now four months later we have just had another letter telling us they have lost or not received paperwork we have now sent to them four times, the last one by registered post. Please don't go through what we have, use a reputable estate agents, any but not these clowns.

Mr · 10 September 2019

★★★★★ 1/5

Trustpilot

Entwistlegreen lettings is the worst estate agency I came across so far! Avoid!

Entwistlegreen to sign me up without my consent to Spark Energy before moving into a new property. Spark Energy pays Entwistlegreen estate a commission for signing up new tenants to Spark Energy and a ongoing fee from their monthly bill and that is causing their prices to be so high. It takes a least around six weeks to switch from them but you will end up paying for six weeks like you where paying for six months on different provider. I really think this is a scam and spoke with my solicitor and looks like Entwistlegreen has broken the law. Both scamming companies should be avoided as they work together to scam people. Also if you are a tenant bear in mind that you will never get your deposit back. Avoid this scammers.

Stefan · 24 August 2019

★★★★★ 1/5

Trustpilot

Horrendous scam tactics

Wanted to rent a property, the first attempt they didn't show up, no call or anything, the second attempt they did show up however 10 other people showed up. They clearly tried to huddle everyone together to try and create a panic rent and were asking for things like 100% annual rent up front. Absolutely horrendous felt so angry

Alexander · 20 April 2023

★★★★★ 5/5

Google

Ben, lettings manager, was very helpful with our queries and went out of his way to help. Great customer service!

Pamela · 26 October 2023

★★★★★ 5/5

Google

Jack redman was very helpful and informative when securing our property . Would recommend Entwistle Green letting to others .

Carl · 26 October 2023

★★★★★ 1/5

Trustpilot

Promote Gazumping

The agent accepts an offer and then puts on the listing that anyone hoping submit a higher offer before exchange, while a buyer is completing conveyancing, should be ashamed.Why would you trust them either as a buyer or seller?

Josh · 5 July 2024

★★★★★ 5/5

Google

Alex and Cameron are a real credit to Entwistle. They were both really patient with me and answer all my questions and just made the process of renting out our home really easy! Would recommend them. Thank again guys!

Danielle · 26 October 2021

★★★★★ 1/5

Trustpilot

Do NOT trust under any circumstances!!

I have been trying to get my £650 deposit back from these liars for 30 days!! They repeatedly blame the landlord (a personal friend of mine) for the delay in not returning MY money. My advice to anyone would be AVOID THIS COMPANY!! They cannot be trustedUPDATE: It took 11 weeks and the threat of legal action to get my deposit back. They then offered me £50 “goodwill gesture” for the appalling service and guess what ........ over 6 weeks later still no £50!!!!!!!

Patricia · 15 February 2019

★★★★★ 5/5

Trustpilot

Leanne and Martin were. Amazing

Leanne and Martin were. Fab they moved us in. Really quickly. I can’t. Thank them enough. Great team quick and. Easy stress free lovely. People. Thank you again.

Sophie · 2 September 2020

★★★★★ 1/5

Google

I have been trying to contact Harriet for a couple of days, I have been lied to and now ignored. This is a legal matter and I need a response, but the staff just couldn't care.NegativeResponsiveness, Professionalism

CSG · 9 January 2022

★★★★★ 5/5

Trustpilot

Sold my house thorough this company

Sold my house thorough this company, I was assigned

Mr · 4 August 2025

★★★★★ 5/5

Google

The staff have been very helpful and proactive. The house we are selling had been with another agent in Formby who had achieved very few viewings. Entwistle Green secured numerous viewings from the outset, resulting in our obtaining a good offer for the property within 3 weeks. Highly recommended.

Jo · 27 October 2017

★★★★★ 5/5

Google

Entwistle Green, Formby. Brilliant customer service, and I would like to mention Alex Martin in particular. Looking for short term furnished accommodation in the area we found to be rather difficult but Alex helped us enormously. Highly recommended.

Charlie · 26 October 2021

★★★★★ 1/5

Trustpilot

Can't even organise a viewing appointment. ABYSMAL CUSTOMER SERVICE

Have had my time wasted waiting for Entwistle Green to keep an appointment to view a property in Blackpool. Rang to ask where the agent was only to be told that the details of the appointment hadn't been passed on to them. I was then told that the original person making the appointment would ring me back in a couple of minutes. Half an hour later having received no phone call, I ring back to be told that appointment hadn't been confirmed? I thought that when you make an appointment and agree on a time, that is confirmation in itself? Having waited half an hour in the rain, I am then told that the next available appointment won't be for another 6 days. ABSOLUTELY ABYSMAL CUSTOMER SERVICE. I will NOT be dealing with Entwistle Green as they inspire zero confidence.

Simon · 10 May 2018

★★★★★ 1/5

Trustpilot

Ridiculous charges put onto tennants

Ridiculous charges put onto tennants. No paperwork produced when asked numerous times. Constantly badgering for money and when costs are contested are really rude and unprofessional. I have had to get a solicitor involved just to move out of a flat. I've moved house twice and I've never had a more stressful move in my life. It's as if they don't care for the tenants, it's all about the landlord. I'd be ashamed to work there. It's awful, made my life miserable.

Tabitha · 3 May 2018

★★★★★ 1/5

Trustpilot

I have bought and sold 13 properties in…

I have bought and sold 13 properties in my life and have never encountered such a terrible estate agency. The couple we were buying from had split up and weren't speaking to each other so they promised that they would ensure all the paper work would be filled in and signed by each party - they would personally ensure this would happen and then they would send it on to the solicitors. This did not happen and 6 weeks into the process our solicitor told us that she was still awaiting the fixtures and fitting form. It took another 4 weeks for that to get to our solicitor. Entwistle claimed they had no idea the paperwork was missing but they were supposed to be checking all of this so they lied to us. Their solicitor Countrywide, which owns Entwistle, were also useless. Again our solicitor kept chasing Countrywide for information. All we kept getting from them was that it was not their fault it was because the couple were splitting up. But if the fixture and fittings form was missing, why didn't their solicitor chase it?? It took nearly 4 months to complete and five weeks later we are still waiting for them to remove the sold sign from the front of the house.

Karen · 30 April 2018

★★★★★ 1/5

Trustpilot

Legalised theft at best

Legalised theft at best.we all know there is no regulation for been an estate agent and letting agent, no qualifications needed and no criminal records checks .it is complete exploitation of tenants by charging whatever they like .check out their extortionate fees for letting a property, they are premier league by far .it only costs £12 to do a refrence check and one months deposit should be suffice but they have a list of some of the most bizarre made up charges I’ve ever seen .go to open rent instead , it’s free fair and transparent.there are no fees in Scotland or Wales and the net is closing in on firms like Entwistle green in completely exploiting poor and vulnerable tenants .check out their list of fees you would not believe , hence this really is legalised theft .avoid like the plague.

Steve · 1 April 2018