Entwistle Green Formby reviews in Sefton

★★★★★ 1/5

Trustpilot

Scammers! Do not pay holding deposit!

Took my holding deposit for an agreed let, was very excited about the place! Then started asking for things they hadn’t previously mentioned, said student loans didn’t count as proof of finance (despite knowing this prior and it saying nothing on the application contract about only professionals being allowed to rent) and kept me in limbo for almost a month with very slow replies. Suddenly they took back their offer and rejected the application but refused to refund the holding deposit. Absolutely scammers.

Sophie · 4 August 2021

★★★★★ 1/5

Trustpilot

Useless Lettings Agents

My family and I have been renting from Entwistle Green since September 2020 in Maghull. NEVER AGAIN! Nothing EVER gets fixed or reported to the landlord, even when we get through to the landlord nothing gets done. We were promised a new turf, which we got but was laid by some odd jobs man that obviously didn’t have a clue what he was doing because you can see the joins we’re the turf hasn’t knitted together. We were promised that drawers in the kitchen would be realigned as they weren’t quite right, which were still waiting for except now we have a drawer face HANGING OFF. Entwistle Green don’t seem to think this is much of an issue even though we have a toddler running around. Paying a ridiculous amount of money every month for a house that’s falling to bits. Dont bother with this company. Only care about the landlords and not the tenants.

Sarah · 23 June 2021

★★★★★ 5/5

Google

Great service. Got lots of support throughout the sale of my house. Everyone was always patient and ready to help.

Ruth · 14 March 2024

★★★★★ 1/5

Trustpilot

Garbage Agency

I can't understand how the people can use this garbage agency to sell their property. It is 3 months that I looking to buy house and I call them at less 20 time for different properties , guess what ?Nobody answer!I will never call them again, absolutely garbage !

Ionut · 9 May 2024

★★★★★ 5/5

Trustpilot

Best experience

Me and my brother was trying for weeks trying to get a place for ourselves but the people at entwhistle green in bury helped us so much , they did everything in a professional manner and were very supportive throughout the whole process. I’d just like to say the level of professionalism was through the roof as they just constantly were the best people to do this for us, not only that but some of the most caring and considerate people, not to mention how genuine they are. Thankyou very much to Martin and Leanne at bury entwhistle green.

Adam · 26 May 2021

★★★★★ 1/5

Trustpilot

Horrible company

Horrible company. Never answer calls. They get the young girl on the desk to make excuses and never return calls. False promise after false promise. There are better estate agents around. Avoid these liars at all costs!

Lisa · 21 November 2024

★★★★★ 1/5

Trustpilot

This estate agents is a complete waste…

This estate agents is a complete waste of time and money.I offered on a property, offer was accepted, valuation booked and paid for, searches started, ready for completion in 2 weeks.They have accepted an offer from another buyer. What a waste of time, I’m an experienced landlord and this has never happened to me with other estate agents.Usually I have a good relationship with my estate agents and they work well with me as they know I buy a couple of properties every year. Never using these people again

Toslima · 9 April 2021

★★★★★ 1/5

Trustpilot

this might come across a bit harsh

this might come across a bit harsh but do not view ,sell , or rent your property through this company i paid full asking price for a property they marketed on monday i offered them full £425000 tuesday they made me run around asking for silly documents eg driving licence copy but needs to be in colour i spoke to the seller who accepted my offer and by friday my solicitor had contacted them my mortgage advisor has given them all required.Why not be honest they kept showing the property to buyers even though the seller had said no he tells me they told him he had signed a contract.the 2 ladys who work in thjs office julia and steph have no idea and customer service they dont understand.there words we work for the seller buyers dont mean anything to uson monday they started playing myself off with others and coming with, would you like to up your offer as we got higher than the asking price.my point on all this is why not just be honest and say we will keep viewing open and best price gets instead off making you run around for silly documents when theyve no intention of accepting the offer.

Arif · 29 March 2021

★★★★★ 1/5

Trustpilot

I would give no stars if I could

I would give 0 if I couldJust enquired to the blackpool office about a house a snotty young girl answered and told me more or less not to bother with a viewing as they already had quite a few and to call back in a few days and see if it had gone.She kept talking over me butting in and even laughed at me at one point. She then said if I wanted a viewing she would have to put my details in a computer which I think she wasn't happy about and is why she put me off.Will never contact these again.

Dawn · 24 March 2021

★★★★★ 1/5

Google

Treated so poor. Manipulated, lead on and taken advantage of! Absolutely disgusted with how we were treated and will not dream of using their services again, even if the perfect house came up, I'd rather lose it.

Becca · 26 October 2022

★★★★★ 1/5

Trustpilot

What a disaster

I’m not usually one to leave negative reviews but the customer service was quite possibly the worst I have ever experienced. If they would allow me to a zero star rating, I most definitely would do. The level of incompetence is beyond belief. The most unprofessional estate agents I’ve ever had the displeasure to deal with. I spoke to one their members of staff last Thursday 11/02/2021 and arranged a property viewing for Wednesday 17/02/2021. I travelled from over an hour away and when I got there the property had a sold sign up. No one bothered to notify me. All it would have taken is a simple phone call to advise me of this and it would have saved me the unnecessary journey. They even had the nerve to say the viewing wasn’t logged on their records but continue to spam my inbox with other properties available in the area. They didn’t have the decency to cancel the appointment or notify me property had been sold on the Friday. Made me drive more than 2 hours (there and back) for no reason. Avoid at all costs! If you do decide to use their services I’d suggest calling them in advance on the day of the viewing because if the property has been sold since you booked your viewing chances are they will NOT notify you at all. AVOID AVOID AVOID

Customer · 19 February 2021

★★★★★ 1/5

Trustpilot

Not trusted

I was rushed to move in by Martin from Entwistle Green Lettings Bury branch even though the property was nowhere near ready to be rented. Had several issues, damage, mould and things missing. The rent is stupidly high for what you get. Had nothing but stress with the property. Wish I never signed the contract.

Jay · 27 November 2023

★★★★★ 1/5

Trustpilot

One of the worst agency we dealt with

One of the worst agency we dealt with. Unprofessional approach from the allerton branch manager. Raised official complaint to their customer service but offered £50 as compensation !!! Refused their offer as money was not our intention but no further action taken against the complaint. Due to time constraints did not move further.

San · 4 January 2024

★★★★★ 5/5

Google

A great service, great communication and couldn’t rate them any higher. Lucy and Alex are both an asset to the company and nothing is to much for them. Can not thank them enough.PositiveResponsiveness, Quality, Professionalism, Value

Samuel · 26 October 2022

★★★★★ 5/5

Trustpilot

Excellent professional care from the…

Excellent professional care from the team at Entwistle Green lettings team.Gail Hines was exceptional .Professional advice on marketing and every step of the way up to moving the tenants in.

Adel · 19 April 2021

★★★★★ 5/5

Google

Lucy at Entwistle was so helpful, highly recommend and if I need to, will certainly turn to these guys in the future.

Brian · 30 November 2023

★★★★★ 1/5

Trustpilot

Missing Keys & Missing estate agent

Today I was meant to be viewing a flat apartment building for rent via another online estate, but entwistle also had some affiliation towards the property, not only did they say that the building itself had already had a Tennant, which wasn't correct, the person who had the key for viewing the property wasn't even at the branch in question on that particular day. What kind of estate agents let's there estate agents waltz off with keys to the property when there were multiple viewings scheduled for the property that very day! This is my first time looking to rent a property, I will be staying far away from any properties advertised with an Entwhistle in future, they couldn't organise a chimps tea party never mind mind a housing & letting agency, I have found this episode to to be absolute champoluc disgrace, steer clear of them

Michael · 1 September 2020

★★★★★ 1/5

Trustpilot

Just stay away from this thieving…

Just stay away from this thieving company if you end the contract with them for 24 months you still have to pay them if you sell it yourself. it's in small print of contract that they make you sign. They are under different companies Countrywide. Go with honest Estate agents like Sapphire don't get ripped off. Don't find it the hard way. They promise more than other states agents but as their poor reviews you can see best thing you can do stay away from them.

Orod · 22 August 2020

★★★★★ 1/5

Trustpilot

If I could give this company a minus 10…

If I could give this company a minus 10 I would. Stay away from this company it is nothing but bad news. We had a leak since December and other things started to go wrong shortly after. It took more than 7 months to get any repairs done although they had 4 months to do repairs prior to the lockdown. During the lockdown they did not reply to a single email of ours until we sent a letter to the landlord saying that we are leaving. When the landlord received this letter than the bells started ringing. We have wanted to leave early due to the poor service from both landlord and lettings agency but they’re not letting us. Instead we can only leave on their terms and not ours. The team are extremely manipulating and misleading. True con artists.

PhuguDotOne · 25 June 2020

★★★★★ 1/5

Trustpilot

As a landlord i will rate it as Worst…

As a landlord i will rate it as Worst experience. I was on fully managed contract with Entwistle and noticed after few months that I was being charged deposit maintenance fee. When I rang and checked i was told its a standard fee that they charge to maintain deposit even when i have signed up for zero deposit scheme with my tenant. I was told the charges are correct and non refundable. I had to raise a complaint and then those charges were refunded. I had decided to leave Entwistle after end of my contract when I received the invoice for June month and noticed I have been charged CRL exclusive tax. As per their terms and conditions the charge is applied if i ask them to provide the statement for my annual returns which i never asked. My friend is also with Entwistle and he also noticed the same charge applied. Entwistle is refusing to refund those charges even when its wrongly charged. So i wonder how many landlords have been wrongly charged with such charges. Real poor experience and would not recommend. After weeks waiting for a response for my complaint I have been told that they have sent an initial response and if I need to appeal then I need to email customer care manager for final response and then I can take it to ombudsman. I am already in process of contacting ombudsman as I cant wait any longer for customer care manager to come back to me.

Swapnil · 22 June 2020

★★★★★ 1/5

Trustpilot

I rented a property through Entwistle…

I rented a property through Entwistle Green and countrywide lettings I paid a deposit along with 1 months rent and £400of fees I gave notice end Feb 2020 I moved out mid March landlord satisfied and said to release deposit. Its now end of May and they have now said they didn't put it in a government holding account and have paid my old landlord a month's money and my deposit money when I questioned this they said they made a mistake and now I have to take my old landlord to small claims court to get my £1100 back this is outrages as they were at fault all the way through and now have washed their hands of it I'm now homeless due to them stealing my money and can't afford to get aywhere else do not use either of theses companies they are theives

Lee · 27 May 2020

★★★★★ 1/5

Trustpilot

Worst estate agent I have ever used

Worst estate agent I have ever used. I would not recommend this company. First of all check your contract period. We were locked in for 24 weeks. This is completely disheartening when you don't have many viewings or offers. The initial meeting was wonderful and the lady from Leyland Helen who came filled me with the upmost confidence. After this, the whole process became a disheartening mess. The rest of the branch hadn't a clue what was going on. I received very little feedback from viewings. The only offer we had was when Helen did the viewing, is she the only person working? They told our buyers one set of lies and didn't bother to communicate with us. For the £2700 we paid, I would look elsewhere for somewhere cheaper and with a more personal touch.

Anthony · 12 April 2020

★★★★★ 1/5

Trustpilot

very poor will not do their duties

very poor will not do their duties. My daughter had mice in the flat and they refused to take any action even though it is the landlords responsibility. i had to deal with these mice at my own cost!! they do not act on concerns as her front security door has been broken for sometime, they admitted to knowing about this for sometime and had been reported by previous tenants but again had failed to take any action. this poor service compromises the flat security, AVOID LIKE THE PLAGUE DO NOT USE THIS SHODDY COMPANY

Neil · 2 March 2020

★★★★★ 1/5

Trustpilot

Just an awful company

Just an awful company. My property was listed with 'zero deposit, no fees' and it was quite the opposite. My parents had to help me scrape together nearly £700 in extra fees, they even tried to charge me £300 extra on top of that, but I queried what it was for. They didn't bat an eyelid as they took that off my invoice. It felt very much like they had tried to get an extra £300 off me. 'zero deposit' is the name of the company that you need to pay a percentage of your rent to, in order to get the property. This was around £150, and I'll never get that back. The way it was listed on the website was purposely misleading. I've had several issues with my property, and they couldn't care less. Even adding another tenant has cost me £50, but because they put it down as 'admin fees' they can get away with it. It's illegal.I'll never use these ever again. Lying, scamming bunch.

Deborah · 21 February 2020