Trusted Agent profile · Sefton
★★★★★
430 reviews across 2 platforms
3a Chapel Lane, Formby, L37 4DL, Sefton, L37 4DL
Entwistle Green's office in Sefton, at 3a Chapel Lane, is rated 3.3 out of 5 across 430 reviews on two platforms, including 163 Google reviews rated 4.7.
Every review we hold for the Sefton office, from every platform, shown as written. First names only.
5/5
GoogleAlex Reynders acted for my seller and has been great. She has maintained good communications throughout and appears to be the only person in the whole chain who is on the ball (the solicitors are a disgrace). She goes the extra yard and keeps pushing until the problems are identified - critical in a house sale under English law. Highly recommended.
Thank you for your amazing recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleAll of the staff at Entwistle Green in Formby have been fantastic and all very friendly and helpful. We relocated to Formby from 200 miles away and they made the move much less stressful than it could have been. Harriet in particular was amazing and always on the end of the phone to answer our many queries ... she always knew what was happening with the whole chain! We would highly recommend Entwistle Green Estate Agents.
Thank you David for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy.
5/5
GoogleBy far the best lettings agent I've dealt with. Alex went out of his way to find us a house
Thanks for the wonderful 5* review.
1/5
Trustpilotthe worst company I have ever dealt…
the worst company I have ever dealt with poor customer service and poor staff side with landlords and do nothing to help the tenants greedy horrible managers preston branch
5/5
TrustpilotCould not be happier with the service…
Could not be happier with the service and support we have had from Entwistle in the Widnes/Runcorn area. We have been in contact with Amy for the last few weeks who has been a live saver. My mum has been looking for a new house after receiving a notice from her current landlord. Every agency or rep we have spoken with has been extremely unhelpful, it came across judgemental as soon as we mentioned my mums disability and the support she needs. Amy has gone above and beyond to make us feel valued and supported and did not stop trying to help us. The constant communication and reassurance made us feel so at ease and has made the whole transition so much easier. I can’t thank you enough!l and my mum is extremely grateful.
1/5
TrustpilotAVOID!
My mums flat flooded due to a leaking pipe, it's been over 9 weeks and both Entwistle and the landlord have still not fixed the problem. Black mould has overtook the floors and walls in the bedroom causing my mum to have breathing difficulties, a very nasty cough, headaches and nose bleeds. Both Entwistle and the landlord have been made aware or the extent of this health and safety issue and both denied responsibility at first until I went through the contract to disprove their claims. AVOID AT ALL COSTS.
5/5
GoogleJack couldn't of been any more helpful if he tried with supporting me moving into my new flat. From the emails and phone calls, it was always a pleasure to chat with him and get any of my questions answered in a timely manner. Would highly recommend!
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotGreat profession service
Great profession service, easy communication, helpful and friendly staff. Bethany was be absolutely amazing with all answers and questions.Thank you for your property. 10⭐
1/5
TrustpilotIf you want money stolen from you then rent from these scammers
My pensioner father moved out of one of their properties in June into sheltered accommodation. They have owed him over £1000 since then in rent overpayment and deposit. Despite numerous emails and calls they are still withholding his money and he's now in arrears at his new property. Sheila and Anthony from the Allerton branch have been no help in sorting this problem despite numerous attempts to get his money back. We will now have no option than to seek legal advice on how we can get his money back. They are shameless scammers, avoid at all costs or you will regret it.
5/5
GoogleBought flat through Lucy at Formby. A slow process through legal issues but Lucy always kept me upto date. Very helpful in the whole process and seems to be backed up by the other staff when she was not available. I would use again.
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleAlex was amazing, sold our property in 1 week and secured our dream home the following day. Couldn’t recommend enough!
Thank you for your 5* review and recommendation! Best wishes, Scott @ Customer Relations.
1/5
TrustpilotAbsolute disgrace
Absolute disgrace. We had problems with the waste pipes and they left us live in a house full of fecal matters. When I was calling them and crying they have said to me there is no need to be upset. We have reported multiple issues in the house and they did not even reply or replied after months. Refused to give deposit back and when I told them they have 10 days to give the deposit back, they tried to convice me it is 28 days.Absolute s**t show this company. Avoid at all cost if you don’t want to deal with incompetent agency.
5/5
Trustpilotjack helped us through moving from…
jack helped us through moving from amberbanks grove to warley road and made the move go smoothly, he is great, highly recommend this company.
5/5
GoogleThe best letting agent in the area by far. If you want to be kept informed, have a professional service and the best deals around come here Ben and Jack are the best team for lettings would recommend them to anyone and everyone
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
GoogleWell trained of our property officer and manager. Help us to find a property for rental in a short time. I will use their services for further rent a house or buy a house. Highly recommend Entwistle Green Estate Agents to all customer that you have property issue. Message from real tenant Man Yin & Lai Na!PositiveResponsiveness, Quality, Professionalism, Value
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
1/5
TrustpilotI really would not give them one star…
I really would not give them one star we reported faults throughout our tenancy we left the property because the toilet was not fixed and the bath was broken and shower was leaking we even reported this to the landlady and the landlady has relet the property after we left the property even though she knew the property was inhabitable and yet the estate agents are saying were liable for the rent and any damages to the property even the landlord has relet the property there were also lead pipes in the property the lead was so high in the drinking water it made my partner loss her hair the landlady saw the blood test results and water board did reading of the drinking water in the property which the landlady saw the results of this which she denies ever seeing and she even says she can not speak English and she is making the new tenant so ill
5/5
GoogleHarriet has been amazing. Nothing was too much trouble and always at the end of the phone to help with any queries. A lot of support through the whole process. Would definitely recommended. A lovely team.
1/5
TrustpilotSTAY CLEAR OF THEM
I paid them to manage my house some years back that I had rented out. They must be in some kind of an arrangment with a little known energy provider (To my recollection called 'Sparks') who they tried to push onto my tentants, but the tenants refused.However, when the house became empty again and I put it up for sale. Entwhistle must have informed this energy company that the house was empty, because after some months, that energy company sent me a bill close to £150 for standing charges. I never agreed to them being an energy provider, but they threatened me with legal recovery of the bill if I didn't pay it. I had no choice but to pay. On confronting them, Entwhistle didn't deny what they had done and tried to justify it. Their excuses were as pathetic as they are. Stay clear of this organisation.
1/5
TrustpilotUnresponsive and unprofessional
Unresponsive and unprofessional. Deposit funds withheld long after tenancy ended, requiring escalation. Avoid.
5/5
GoogleMy brother and I (Michael Cudby) are Executor's to my mother's will and we chose Entwistle Green Formby to be agents to sell her bungalow in Hightown. During the time we have dealt with E & G and in particular ALEX, we have been treated courteously and in a very professional manner. We have no hesitation in recommending E & G to others.PositiveResponsiveness, Professionalism
Thank you for your wonderful recommendation and 5* review! I will make sure your kind words are passed to our local team. Kind regards, Scott @ Customer Relations
1/5
TrustpilotIncompetent, disorganised and careless
I had a truly awful experience with this estate agent during my tenancy. They were disorganised, unhelpful, and constantly failed to take responsibility for their mistakes.
1/5
TrustpilotIf I could give them minus 20 stars…
If I could give them minus 20 stars I would.Avoid this estate agent if you can. Wish I had read these reviews before I tried to buy a property listed by them. No replies to emails. Made me meet with their mortgage advisor despite my partner being a mortgage advisor which was a complete waste of my time. Offer on a house accepted in November, surveys and quotes paid for as well as solicitors fees to find out in February that probate hadn't even been applied for yet so they had lied from the start. Currently still waiting for just an acknowledgement response for a complaint email I sent them a week ago! They haven't even apologised for what's gone on which would clearly be a stressful and upsetting situation for me or anyone really. Their lack of contact only exacerbates things and I'm left waiting with no indication of a timeline at all. Absolute joke.
5/5
GoogleI’ve had an absolutely amazing customer experience with this letting agency. Jack has exceeded all expectations and is truly one of the most attentive and helpful agents, and Ben has also been amazing. I would 100% recommend.
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
1/5
TrustpilotRented a property for a year the roof…
Rented a property for a year the roof had been leaking from day 1 reported to the agent whilst I was sat there in the office I could not believe my ears lettings manager on the phone with landlord admitted that not the tenant before me but the tenant before the previous tenant reported the leak.The property was not clean when we moved in also furniture left behind no smoke alarm no carbon monoxide sensor.They or the landlord do not care about their tenants when the contract was up I moved out even the council got involved.The leak was resolved after we moved out what a coincidence.Gues what even arguing took a month to get our deposit back.Avoid at all cost they do not care about you!
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