Trusted Agent profile · Sefton
★★★★★
462 reviews across 2 platforms
86 Coronation Road, Crosby, L23 5RH, Sefton, L23 5RH
Entwistle Green's office in Sefton, at 86 Coronation Road, is rated 3.4 out of 5 across 462 reviews on two platforms, including 201 Google reviews rated 4.7.
Every review we hold for the Sefton office, from every platform, shown as written. First names only.
1/5
TrustpilotHorrendous scam tactics
Wanted to rent a property, the first attempt they didn't show up, no call or anything, the second attempt they did show up however 10 other people showed up. They clearly tried to huddle everyone together to try and create a panic rent and were asking for things like 100% annual rent up front. Absolutely horrendous felt so angry
1/5
TrustpilotDo NOT trust under any circumstances!!
I have been trying to get my £650 deposit back from these liars for 30 days!! They repeatedly blame the landlord (a personal friend of mine) for the delay in not returning MY money. My advice to anyone would be AVOID THIS COMPANY!! They cannot be trustedUPDATE: It took 11 weeks and the threat of legal action to get my deposit back. They then offered me £50 “goodwill gesture” for the appalling service and guess what ........ over 6 weeks later still no £50!!!!!!!
5/5
TrustpilotLeanne and Martin were. Amazing
Leanne and Martin were. Fab they moved us in. Really quickly. I can’t. Thank them enough. Great team quick and. Easy stress free lovely. People. Thank you again.
1/5
TrustpilotPromote Gazumping
The agent accepts an offer and then puts on the listing that anyone hoping submit a higher offer before exchange, while a buyer is completing conveyancing, should be ashamed.Why would you trust them either as a buyer or seller?
5/5
GoogleVery nice and kind people work here! 😃👏🌻 …
Thanks for your great 5* review! Best wishes, Lucy, Customer Relations.
1/5
GoogleVery poor customer service, say one thing then do another. I don't trust them at all. I would NOT recommend them if they were the last estate agents on the planet.
Hi Phil, Having searched our in-house systems we have been unable to locate you as a customer, or client, of our Crosby office and believe you may have the wrong agent. Should you wish to discuss your comments further, please contact our local team directly with the context of your concerns. Alternately, please feel free to contact our Customer Relations Team via review@countrywide.co.uk. Kind regards, Scott @ Customer Care
5/5
GoogleFantastic service. Would highly recommend. Sam, Sarah and Alex done an excellent job, they were very thorough and informative.
Thank you Charlotte for your kind words and 5* review! - Best wishes, Scott @ Customer Care.
5/5
GoogleSmooth process from start to end when letting my property out, great support throughout from Alex, Sam and Sarah.
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat service from Josh Amy and Hayley and the rest of the team at the Crosby branch. They were very patient when our sale didn’t go as smoothly as it should due to building work which needed to take place prior to completion
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review! Best wishes, Donna (Customer Relations)
5/5
GoogleAmazing service. Helped from start to finish with excellent communication. Thanks for finding our forever home
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotRidiculous charges put onto tennants
Ridiculous charges put onto tennants. No paperwork produced when asked numerous times. Constantly badgering for money and when costs are contested are really rude and unprofessional. I have had to get a solicitor involved just to move out of a flat. I've moved house twice and I've never had a more stressful move in my life. It's as if they don't care for the tenants, it's all about the landlord. I'd be ashamed to work there. It's awful, made my life miserable.
1/5
TrustpilotI have bought and sold 13 properties in…
I have bought and sold 13 properties in my life and have never encountered such a terrible estate agency. The couple we were buying from had split up and weren't speaking to each other so they promised that they would ensure all the paper work would be filled in and signed by each party - they would personally ensure this would happen and then they would send it on to the solicitors. This did not happen and 6 weeks into the process our solicitor told us that she was still awaiting the fixtures and fitting form. It took another 4 weeks for that to get to our solicitor. Entwistle claimed they had no idea the paperwork was missing but they were supposed to be checking all of this so they lied to us. Their solicitor Countrywide, which owns Entwistle, were also useless. Again our solicitor kept chasing Countrywide for information. All we kept getting from them was that it was not their fault it was because the couple were splitting up. But if the fixture and fittings form was missing, why didn't their solicitor chase it?? It took nearly 4 months to complete and five weeks later we are still waiting for them to remove the sold sign from the front of the house.
1/5
TrustpilotLegalised theft at best
Legalised theft at best.we all know there is no regulation for been an estate agent and letting agent, no qualifications needed and no criminal records checks .it is complete exploitation of tenants by charging whatever they like .check out their extortionate fees for letting a property, they are premier league by far .it only costs £12 to do a refrence check and one months deposit should be suffice but they have a list of some of the most bizarre made up charges I’ve ever seen .go to open rent instead , it’s free fair and transparent.there are no fees in Scotland or Wales and the net is closing in on firms like Entwistle green in completely exploiting poor and vulnerable tenants .check out their list of fees you would not believe , hence this really is legalised theft .avoid like the plague.
2/5
TrustpilotI rented a flat from this company and I …
I rented a flat from this company and I felt as though they only really cared about the landlord. The one member of staff Liz deserves a mention however because she was great. The reason for this review is because of the company they use to secure deposits on rented properties, namely, 'Mydeposits' who are still holding my money. The other reason is that when I moved out no one came to complete a closing checklist or collect my keys so basically I am in a position where the landlord of this property has been able to make false claims to the deposit company about the state of the property when I left it. I also had problem getting repairs carried out unless I made a bit of a noise about it.
5/5
TrustpilotSold my house thorough this company
Sold my house thorough this company, I was assigned
2/5
TrustpilotI let my property with Entwistle Green but won't again
I let my property with Entwistle and requested a minimum letting period of one year. The company found some very good tenants and on my documentation, it stated a year rental period but gave the tenants a different agreement allowing them to vacate the property 3 months short of the year will no offer of compensation to cover the missed rental payments. The company also failed to forward communication from the council regarding council tax payments which caused numerous problems after I moved back to my property. Poor experience, I won't trust them again
5/5
GoogleReally helpful when purchasing a property through them and it became complicated.
Many thanks Louski for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotProperty Viewing Experience
Went to view a property, was there 15 minutes early.Was contacted by them to let me know the agent was stuck in traffic, can we make another viewing appointment. Rang back and I said that were we were prepared to wait a further 1/2 hour.Not a problem they said, we'll let you know if she still can't make it.35 minutes later contacted them again, to be told that I was now contacting the wrong department(with the same number). Asked to be put through to the correct department, after 15 seconds phone hung up.Phoned up for the third time and got the standard message our offices are now shut, please leave a message.Good grief, never had an experience like it with any estate agent.I would not like to be selling my house or flat through them.
1/5
TrustpilotMy parents house in Maghull still is…
My parents house in Maghull still is advertised as a detached bungalow when we have told them 4 times it's a semi detached bungalow, even when they came to take photos they still get it wrong , had loads of viewers then you see the reaction when it's not a detached , waste of time and money , I want the head office to call me and arrange a compensation deal
1/5
TrustpilotAvoid.. avoid.. avoid!
I chose Entwistle Green to sell my affordable homes property.
1/5
TrustpilotExceedingly Poor Letting Agents
Used this letting agency to let my home out, much to my regret. The tenant had debts going back several years and was being pursued by various debt collecting agencies.Also a criminal record for fraud and embezzlement.Incredulously Entwistle Greens "rigorous and thorough' vetting procedures did not find any of this information.Instead they gave her the keys to my home and she left owing me over £2000 in arrears Absolutely appalling service!
1/5
TrustpilotLies and deceit. Disgusting. I have the emails.
"I offered on a house £180,000. This was the reply from Entwistle, Windford: I asked ..... to leave a message - but didn’t pick one up at all yesterday. The seller wants to speak with me today - we tried to speak yesterday - he lives in Sweden. The property is on the market at offer over £180,000 and the offer is less than he was hoping for - so he said based on this he would like to see how the other viewings go. ...... had said that was your best and final offer." Now...if the estate agent didn't talk to the seller, how did she (Caroline) know that the seller wanted the other viewings to go ahead? Poor communication that lost me the house that I wanted. Horrendous experience.
1/5
TrustpilotDisgusting company
I hired them to sell my property, 8 months down the line,3 viewings,one potential buyer.Pathetic really. In meantime I decided to rent the property while for sale.So I did,what a mistake,I was lied to from day one.Ignored by rental department,I took full management service,I have been bullied by staff.I was bullied to buy insurance from them.When I raised concerns about my property and not knowing anything about tenants,I was lied that estate agent will attend the property with 24 hours notice given.Lies,lies and more lies.
4/5
GoogleI was very satisfied with my dealings with Entwistle Green... very pleasant & helpful. Always able to assist moving things along when necessary. Very efficient from start to finish.
Many thanks for the great review. Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Entwistle Green Sefton won ESTAS awards in one year, most recently 2019.
ESTAS winner in one year: 2019.
ESTAS awards by year, 20192019 1 Bronze and 1 Best in County ESTAS 2019 winners
Source: ESTAS winners lists, as published, linked by year.
Tell us what you need and we'll put you in touch. Entwistle Green Crosby Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Sefton.
Yes. Entwistle Green Crosby Sales won Bronze for Lettings (Landlords) in North West (Cheshire, Greater Manchester, Merseyside) and Best in County (Merseyside) at the ESTAS 2019 awards.
