Trusted Agent profile · Sefton
★★★★★
458 reviews across 2 platforms
86 Coronation Road, Crosby, L23 5RH, Sefton, L23 5RH
Entwistle Green's office in Sefton, at 86 Coronation Road, is rated 3.4 out of 5 across 458 reviews on two platforms, including 201 Google reviews rated 4.7.
Every review we hold for the Sefton office, from every platform, shown as written. First names only.
4/5
GoogleI was very satisfied with my dealings with Entwistle Green... very pleasant & helpful. Always able to assist moving things along when necessary. Very efficient from start to finish.
Many thanks for the great review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotLies and deceit. Disgusting. I have the emails.
"I offered on a house £180,000. This was the reply from Entwistle, Windford: I asked ..... to leave a message - but didn’t pick one up at all yesterday. The seller wants to speak with me today - we tried to speak yesterday - he lives in Sweden. The property is on the market at offer over £180,000 and the offer is less than he was hoping for - so he said based on this he would like to see how the other viewings go. ...... had said that was your best and final offer." Now...if the estate agent didn't talk to the seller, how did she (Caroline) know that the seller wanted the other viewings to go ahead? Poor communication that lost me the house that I wanted. Horrendous experience.
1/5
TrustpilotDisgusting company
I hired them to sell my property, 8 months down the line,3 viewings,one potential buyer.Pathetic really. In meantime I decided to rent the property while for sale.So I did,what a mistake,I was lied to from day one.Ignored by rental department,I took full management service,I have been bullied by staff.I was bullied to buy insurance from them.When I raised concerns about my property and not knowing anything about tenants,I was lied that estate agent will attend the property with 24 hours notice given.Lies,lies and more lies.
1/5
TrustpilotExtremely poor company
Extremely poor company, I am in the unfortunate position of having them as my letting agents based in the north west. The administration is a joke constantly making errors, the maintenance side of things is terrible never get anything fixed and when you call to ask about it you get abuse. Worst thing is that even with the poorest possible service and tenant care they tell you that your rent is going up! Absolute Joke.
2/5
GoogleDo not use this Estate Agents. We sold my in-laws property as Executors. They took a survey fee which was meant to be paid back upon completion. We were never told that there were time limits on the refund. They have refused to pay back the money as we didn't claim it back within 30 days. Shocking treatment. Also, we ended up chasing them for potential buyers. When we did find a buyer they kept phoning us to try and drop the price. All they wanted was a quick sale. They are a bunch of cowboys. I will never go near them again.
4/5
GoogleWe received a great service from Entwistle Green, Crosby and would recommend them to others.
Thank you for your lovely review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotExcellent service from Sherry and Tracy…
Excellent service from Sherry and Tracy at the blackburn branch, process for applying for a house to rent was smooth and hastle free, very helpful staff, highly recommended, thank you letting team blackburn
5/5
GoogleBrilliant service and a quick and easy transition. Big shout to Sarah who was totally professional and efficient, she made everything painless and effortless for my move.
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotTerrible letting agents
Terrible letting agents. Absolutely no compassion or empathy to individual situations. Would go as far as saying that Kirstie (I think) at the widnes office is really judgemental and seems to think renters are inferior. Spoke about my personal situation very loudly in the office in front of other staff and customers. Some staff were somewhat helpful in the same office but overall, what an awful experience.
1/5
TrustpilotSTAY AWAY FROM THIS ESTATE AGRNTS AT…
STAY AWAY FROM THIS ESTATE AGRNTS AT ALL COSTS!!!!
5/5
GoogleBrilliant Service! Selling the house has been made so easy through the likes of Sarah, Sam, Hayley, Daisy and Josh and the others there who are helping so much. Thank you and keep the good work up guys!
Thank you for taking the time to leave us this excellent review, it's great to see that the team were once again able to provide their proven, 5* service! Best wishes, Donna.
1/5
GoogleDoes anyone actuall answer the phone never have a rang and spoken to a real peson always a automated message or leave a voice message and never had a return call shocking serviceNegativeResponsiveness
Hi Paul, we do listen to all voice messages left by our clients and ensure we give everyone a call back as soon as we can. Unfortunately we have not received a voice message from anyone using the name Paul Riley. Please contact us via review@countrywide.co.uk with your full details and we will look into this further for you. Kind Regards, Lucy, Customer Relations
1/5
TrustpilotThey make booking viewings impossible if you won't use their broker
Rude estate agents who make booking a viewing impossible! I've provided proof of funds for a property that's been on the market for well over a year but they're pushing to have me meet with their broker before they'll even book a viewing. It's no wonder these houses have been up for so long!
1/5
TrustpilotDon't trust them they will never give…
Don't trust them they will never give your deposit back. These people making money like that
5/5
TrustpilotWe rent via Entwistle Green
We rent via Entwistle Green, and our main office is St Helens. The staff are amazing and Karen, our lettings manager is great to, I would definitely recommend Entwistle Green St Helens
5/5
TrustpilotWould like to thank Gail J Hines in…
Would like to thank Gail J Hines in helping my parents move.i to there New Home.
1/5
TrustpilotHorrible staff
Horrible staffTells you their staffing problems.Continually having to chaseInterrupts you when you talk to themWarrington branch you are so unprofessional Lucy Lisa please learn some manners
1/5
TrustpilotScammers
Just awful. This estate agent over charges tenants on rent and then never fixes anything. Months without a working boiler, back door jammed shut and won't open, kitchen ceiling hanging down and flooding the kitchen every time someone has a shower. This has been going on for 5 months. Council now involved. Please avoid, these guys are out right scammers.
1/5
TrustpilotDo not fix repairs
Do not fix repairs and when you complain they illegally evict you. when I phoned to tell them what I was informed by the council I was told that they had done me a favour because the repairs when never going to be done. I had to take this complaint to the property ombudsman as they always said they had do no wrong.
5/5
GoogleFantastic service by a fantastic team. Everything for my sale was great and I would recommend them to anyone. Thanks for everything guys.PositiveResponsiveness, Quality, Professionalism
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
5/5
GoogleWe highly recommended Entwistle Green. Matt and Siobhan looked after ourselves really well, They're both genuine and helpful people. Great communication throughout. Mike.PositiveResponsiveness, Professionalism
Many thanks for the marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleDespite a number of unforeseen complications with our purchase, Louisa at Entwistle Green was understanding, helpful and supportive throughout. Thank you so much!PositiveResponsiveness, Professionalism
Many thanks for the marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleOur agent, Matt, was really attentive and quick to reply. He made the moving in process a lot less stressful. Very understanding and accommodating.
Hi Andy, thank you so much for the brilliant 5* review. I know Matt and the team really appreciate your feedback. Best wishes, Graham @ Customer Relations
5/5
GoogleReally good I have finally moved out of my mother's house and got a flat that these helped me to getPositiveResponsiveness, Professionalism
Thank you for your great 5* review! Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Entwistle Green's Sefton office has 458 reviews across two platforms: 201 on Google, 257 on Trustpilot (across the whole business).
Entwistle Green Crosby Sales is rated 3.4 out of 5 across all 458 reviews, and 4.7 out of 5 on Google from 201 reviews.
Entwistle Green Crosby Sales, 86 Coronation Road, Crosby, L23 5RH, Sefton, L23 5RH.
