Entwistle Green Crosby Sales reviews in Sefton

★★★★★ 5/5

Trustpilot

Great experience with Karen.

My partner and I had an excellent experience using this branch in particular with Karen. Karen helped us looking at a couple of properties and finally choosing the one for us, where I felt she really cared about helping us through the process of being accepted for the rental. She was a great help and was very reassuring thoughout the process, communicating each step, answering all my questions and making it as smooth as possible for us. Thank you again to Karen, highly recommend this branch.

Chloe · 19 April 2022

★★★★★ 1/5

Trustpilot

Awful - they try to hold onto your good faith / holding deposit

TerribleHave kept hold of my "good faith deposit" that I paid when I viewed the property in order to secure it prior to tenancy. They have been making it incredibly hard to get back. Even though I took up the tenancy and paid rent like clockwork for two years. I think they rely on people giving up.Don't give them any holding deposit OR good faith deposit without a written invoice or document prior to you handing money over.Update. After months of going through the Property Ombudsman Entwistle Green Lost! They had to pay me the good faith deposit back. It was proved that they had tried to keep the deposit (through a process of taking the deposit twice - once at viewing and then trying some fancy accounting on the first rent bill).

Bill · 23 March 2022

★★★★★ 5/5

Google

We’ve recently moved into a new home through EG & throughout the process from viewing to keys Peter and Louisa have been great! Thank you!

Sarah · 22 June 2025

★★★★★ 5/5

Google

The letting of my property was dealt with by Samuel he gave a great service he explained everything clearly the whole process was all completed swiftly I would recommend Entwistle

Jan · 27 October 2023

★★★★★ 1/5

Trustpilot

In breach of the law

Important to bear in mind when trying to use theor services: Residential Estate Agents Code of Conduct Section 9d (cited): By law you cannot make it a condition of passing on offersto the seller that the buyer must use services offered by youor another party. You must not discriminate, or threaten todiscriminate, against a buyer because that person declinesto accept that you will (directly or indirectly) provide relatedservices to them. Discrimination includes but is not limitedto the following:• Failing to tell the seller of an offer to buy the property.• Telling the seller of an offer less quickly than other offersyou have received.• Misrepresenting the nature of the offer or that of rivaloffers.• Giving details of properties for sale first to buyers whohave indicated they are prepared to let you provideservices to them.

Jelena · 21 January 2022

★★★★★ 1/5

Trustpilot

Waste of time

Really upset with this company. Arranged a viewing for a property and showed up early. Waited 20 minutes, called many times and had no answer. When we finally got through, we were told the property was no longer available and they were dishonest with us, claiming to have called and left a message (no missed calls, no voicemails).

Emily · 13 January 2024

★★★★★ 1/5

Trustpilot

Terrible management

Don’t use this agent. Terrible management. Waited a few hours before viewing to tell me I can’t go to view the property. Won’t recommend or use again.

Denton · 16 May 2025

★★★★★ 5/5

Google

Sarah had been amazing, everything was so seamless and easy. Moving house can be stressful but Sarah took all the stress out of it and made such an exciting time. I would highly recommend to anyone, looking to rent or buy.

Kate · 27 October 2022

★★★★★ 1/5

Trustpilot

SCAM COMPANY DO NOT USE!

This company is a scam. I strongly regret going with them from the get go. Beverly, who is the lettings manager is completely incapable of understanding and executing basic tasks. She originally lied to us about when originally renting a flat and told us there was someone else interested to offer £25 extra a month, in which I later found out was a lie. She also mentioned that the flat was "fully furnished", and also was advertised as such, which was also a lie. The landlord told me he would never had agreed to allow them to say this. She told us the mattresses in the flat were "brand new", but after arriving looked at least 10 years old. She then took over a month, with a lot of emailing and calling to give us our deposit back, refusing to admit, she had anything to do with it. The company is so unorganised, it seems like it's ran by interns. Beverly's attitude over the phone is horrendous, she has terrible customer service skills. But hey! at least now I know, if I ever see an Entwistle Green Lettings logo on a property, to run for the hills!

LH · 6 November 2021

★★★★★ 1/5

Trustpilot

AWFUL COMPANY DO NOT USE

I have been waiting for my deposit for 22 days after I had moved out which is unacceptable. The staff are exceptionally rude and pass you on to other people to avoid blame. Beverly who is the manager does nothing to help you out and is incapable of doing her job., Sheila who is also another member of staff is also as useless as Beverly. Do not use this letting agents I repeat do not use this letting agents they are absolutely awful and cannot do a simple task of returning a deposit which should take 3-4 working days not nearly a month.

NK · 22 October 2021

★★★★★ 5/5

Google

A Big Thankyou to the Crosby office letting staff, Louisa,Sam and Sarah. Professional and knowledgeable at all times. Would definitely recommend them. 👍 …

Jill · 29 January 2024

★★★★★ 1/5

Trustpilot

Blackpool branch

Blackpool branch, I'm a landlord and tried ringing the letting side, have left my number twice over last couple of days, no one got back to me, tried ringing loads of times straight to the answer machine, these are the people that you are paying to rent your property, if you cannot get through how the hell can they let your property for you, I have now gone with someone else

Derek · 9 December 2022

★★★★★ 5/5

Google

Very good , very helpful! Made renting very easy. Thank you especially to Louisa and Sam!

Paul · 28 June 2024

★★★★★ 4/5

Trustpilot

Mano

I would like to thanks Beverley Bramill, Gail J Hines, Sheila Carroll, Eleanor and rest of team in Entwistle Green Lettings Team for helping me rent out my house, They are very polite and approachable

Mano · 23 January 2021

★★★★★ 1/5

Trustpilot

the worst company I have ever dealt…

the worst company I have ever dealt with

Gina · 11 November 2025

★★★★★ 5/5

Google

I have recently let a property through Entwistle Green Crosby and am happy with the service I received. The staff were very responsive to my enquiries and everything went smoothly. Would recommend this estate agency to anyone looking to rent from a private landlord.PositiveResponsiveness, Quality, Professionalism, Value

Moira · 27 October 2021

★★★★★ 1/5

Trustpilot

Miss leading, dishonest agent

When to view a property with this agency and there was no mention of any parking restrictions when enquiring about the property and many questions were asked.When I turned up to view the property and saw the restriction I asked if the agent had a parking permit give that no mention of any restrictionshad been mentioned. I was told no however, not to worry as there may be one inside the property.This turned out to be untrue, in that there was no permit inside and the agent was aware of this already which has now come out after complaining. As a result of the miss information, it resulted in me getting a £70 fine and Entwistle Green have basically denide any conversation ever took place regarding the parking and that I should have known prior to arrival because of a tiny sign that is in the corner of an image of the property online.If they can't even make you aware of something as simple as a parking restriction............ need I say anymore. I for 1 won't be using this agent again.£70 to view a property.

Consumer · 11 August 2021

★★★★★ 1/5

Trustpilot

Scammers! Do not pay holding deposit!

Took my holding deposit for an agreed let, was very excited about the place! Then started asking for things they hadn’t previously mentioned, said student loans didn’t count as proof of finance (despite knowing this prior and it saying nothing on the application contract about only professionals being allowed to rent) and kept me in limbo for almost a month with very slow replies. Suddenly they took back their offer and rejected the application but refused to refund the holding deposit. Absolutely scammers.

Sophie · 4 August 2021

★★★★★ 1/5

Trustpilot

Useless Lettings Agents

My family and I have been renting from Entwistle Green since September 2020 in Maghull. NEVER AGAIN! Nothing EVER gets fixed or reported to the landlord, even when we get through to the landlord nothing gets done. We were promised a new turf, which we got but was laid by some odd jobs man that obviously didn’t have a clue what he was doing because you can see the joins we’re the turf hasn’t knitted together. We were promised that drawers in the kitchen would be realigned as they weren’t quite right, which were still waiting for except now we have a drawer face HANGING OFF. Entwistle Green don’t seem to think this is much of an issue even though we have a toddler running around. Paying a ridiculous amount of money every month for a house that’s falling to bits. Dont bother with this company. Only care about the landlords and not the tenants.

Sarah · 23 June 2021

★★★★★ 1/5

Trustpilot

Garbage Agency

I can't understand how the people can use this garbage agency to sell their property. It is 3 months that I looking to buy house and I call them at less 20 time for different properties , guess what ?Nobody answer!I will never call them again, absolutely garbage !

Ionut · 9 May 2024

★★★★★ 5/5

Trustpilot

Best experience

Me and my brother was trying for weeks trying to get a place for ourselves but the people at entwhistle green in bury helped us so much , they did everything in a professional manner and were very supportive throughout the whole process. I’d just like to say the level of professionalism was through the roof as they just constantly were the best people to do this for us, not only that but some of the most caring and considerate people, not to mention how genuine they are. Thankyou very much to Martin and Leanne at bury entwhistle green.

Adam · 26 May 2021

★★★★★ 5/5

Google

Great Service by Sarah and Samuel. They are very professional and find the tenant in a timely manner. Much Appreciate your help as always. Thank You!!

Priyank · 27 October 2023

★★★★★ 1/5

Trustpilot

This estate agents is a complete waste…

This estate agents is a complete waste of time and money.I offered on a property, offer was accepted, valuation booked and paid for, searches started, ready for completion in 2 weeks.They have accepted an offer from another buyer. What a waste of time, I’m an experienced landlord and this has never happened to me with other estate agents.Usually I have a good relationship with my estate agents and they work well with me as they know I buy a couple of properties every year. Never using these people again

Toslima · 9 April 2021

★★★★★ 1/5

Trustpilot

this might come across a bit harsh

this might come across a bit harsh but do not view ,sell , or rent your property through this company i paid full asking price for a property they marketed on monday i offered them full £425000 tuesday they made me run around asking for silly documents eg driving licence copy but needs to be in colour i spoke to the seller who accepted my offer and by friday my solicitor had contacted them my mortgage advisor has given them all required.Why not be honest they kept showing the property to buyers even though the seller had said no he tells me they told him he had signed a contract.the 2 ladys who work in thjs office julia and steph have no idea and customer service they dont understand.there words we work for the seller buyers dont mean anything to uson monday they started playing myself off with others and coming with, would you like to up your offer as we got higher than the asking price.my point on all this is why not just be honest and say we will keep viewing open and best price gets instead off making you run around for silly documents when theyve no intention of accepting the offer.

Arif · 29 March 2021