Robinsons Sedgefield reviews

★★★★★ 5/5

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ROBINSONS SEDGEFIELD BRANCH

ROBINSONS SEDGEFIELD BRANCHI don't usually leave a review this early in a house sale and purchase, we've moved 9 times in our lifetime, but the experience with the Sedgefield branch especially with Ryan and Jade has been by far the best we've had.We had seen a property we were interested listed by the branch so thought we'd give them the opportunity to list ours as well. I have been semi retired for several years prior to moving back to the area and had worked for 2 estate agents in Doncaster, so had prior experience of how poorly they are run, driven by profit over any form customer service in both places.So Ryan was like a breath of fresh air when he came, personable friendly and honest, not a usual estate agent trait I've found. He had the pictures, video, floor plan, listing up and running within a day, I've seen this take a week in other places I worked. Also the communication is excellent, the viewings confirmed by phone, then email and text, on the day they come in. Jade who is sadly leaving, once again just exceptional service and her and Ryan work ethic is really something Robinsons should be very proud of.So our first viewing offered at full asking price, we've had our offer accepted straight away, all done quickly and efficiently by this branch.Early days in the process, and we hope all 3 parties involved solicitors have the same drive, urgency and enthusiasm for their job's Robinsons have.If buying selling in the area then Robinsons Sedgefield should be your first phone call.Tom Gash

Susan · 23 August 2022

★★★★★ 5/5

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Fantastic Service

I have just completed on the purchase of my first home and was helped through the stress-free process by the most fantastic team in Robinsons, Sedgefield Branch.Jade and Sharon have both been so helpful and kept me up to date with the process throughout. Ryan was amazing! He is friendly, professional and, to him, nothing is ever too much trouble. He is a credit to Robinson's and I highly recommend using the Sedgefield branch to sell/purchase your home. Thank you all so much. Paige

Miss · 9 August 2022

★★★★★ 5/5

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First time buyer

I'm a first time buyer and bought my property with Robinsons Sedgefield. I personally dealt with Sharon, Ryan and Jade, who were all exceptionally friendly, polite and professional. The advice I received was honest and helpful. Whenever I needed to contact the office, I always managed to speak to someone, or received a call back the same day. The whole experience was smooth and effortless. I did not expect the process to be this easy! Well done, Sedgefield team, and thank you for making this so easy for me!

H · 4 August 2022

★★★★★ 5/5

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The team at Robinsons in Sedgefield…

The team at Robinsons in Sedgefield definitely deserve 5 stars! We would recommend this branch to anyone involved in buying or selling property. Sharon and Jade were so helpful over the phone and dealt with all our enquiries in such a friendly yet professional manner and always managed to fit us in with viewings etc as soon as possible even though they had a busy schedule. Nothing was too much trouble for Ryan , he was so friendly and helpful and always turned up on time with a smile on our many visits to the house we were buying. He was there to answer any questions but left us to do measuring up etc in our own time .A big Thankyou to everyone at Robinsons of Sedgefield for first class service !⭐️⭐️⭐️⭐️⭐️Sue & Greg Forrest

S · 27 July 2022

★★★★★ 5/5

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Couldn’t fault them

Couldn’t fault them! Great communication, also so compassionate when our first sale fell through which meant a lot. Huge huge shout out for Ryan, just the sweetest person and couldn’t do enough for us

Jenny · 27 June 2026

★★★★★ 5/5

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Robinson's Crook

Robinson's Crook. Angela is amazing, so helpful and always available for any advice helping to make the whole process of purchasing a property as smooth as possible.Barbara, Alex and Danielle also deserve a thumbs up for being so friendly and professional throughout.Good people through and through.

David · 28 October 2024

★★★★★ 5/5

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Service we received was exemplary

Service we received was exemplary, we were kept in touch all the way through the process by Stacey, Emily and Ann. We highly recommend Robinsons to all family and friends, we tried the rest but Robinsons were the best!

Eileen · 21 May 2026

★★★★★ 5/5

Trustpilot

Cannot recommend enough

As someone who has lived in the same property for 30yrs... the thought of selling up and moving was a very scary process, however I really didn't need to worry thanks to Ryan jade and Sharon of robinsons Sedgefield.They have all been extremely approachable friendly and professional throughout the whole process. Guiding me throughout, with constant patience and understanding. Keeping me up to date with progress and advising me of what would be happening next. Overall an excellent service and would highly recommend robinsons of sedgefield to family and friends.

Susan · 12 May 2022

★★★★★ 5/5

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Brilliant service

Brilliant service, would definitely recommend !! The whole team at Sedgefield were quick to respond to any queries and kept me up to date.I got an offer for my property within a couple of days, and I believe it was down to brilliant marketing and customer service.

Audra · 16 September 2024

★★★★★ 1/5

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LET DOWN BY LETTING SERVICE

Very disappointed by the letting service. Visited a property that had mud all over the front door, a beeping smoke alarm and no washer connection in the kitchen, The last one being a deal breaker. It would have been nice if they had told us from the start.

David · 26 February 2026

★★★★★ 5/5

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Stress Free Purchase

A massive thank you and well done to the Sedgefield team (Ryan, Sharon & Jade), the help we received was just what we needed in buying our first home, Sharon was always in hand to give us advice and talk us through what was happening and what we needed to do, I thought that buying your first home would be stressful but that does not seem to be the case when you have support from a great team agents, huge thank you we are very much enjoying our new home. Darren and Jemma

Darren · 6 April 2022

★★★★★ 5/5

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Superb

I have nothing but great things to say about Robinsons. From the information given at the day we put our home on the market enabled us to be comfortable about what we were doing. The videos and pictures along with advice from Ryan was top notch. Our home was sold within 2 weeks of putting it up. Magnificent. The girls in the office are great at keeping you updated as the process unfolds ensuring good communication between buyer and seller. I would higher recommend you stop looking at estate agents and go with Robinsons. Best in the North East without doubt. 👌

Wayne · 30 March 2022

★★★★★ 5/5

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Julie and the team at Robinsons…

Julie and the team at Robinsons assisted us with the purchase of our dream family home. Updates were continuous and they supported us through a tedious process, often made worse through the lack of response from our solicitors. Thanks again, we would highly recommend Robinsons to anyone looking to sell their home.

Amy · 30 May 2024

★★★★★ 5/5

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Best estate agent I've dealt with ever!

Lynn and her team at the Bishop Auckland branch were top notch when it came to selling my house, they were very professional at every stage of selling, unlike some I have encountered. They are experienced and easy to deal with and sold my house with no fuss, I would definitely use them again!

Nick · 19 April 2024

★★★★★ 5/5

Trustpilot

Sedgefield office/staff is outstanding

We have used the Sedgefield office for both purchasing and selling a property. It is a real pleasure to deal with staff that are both pleasant and professional with the service they provide. Ryan the Manager is very enthusiastic in his work and this attitude filters through the office. His presentation of videos and photographs is outstanding and contributes very much to assist the selling. Sharon is very knowledgeable and very pleasant with communications. Jade and Oliviar also provide excellent support in the office. We have no hesitation in recommending this office as outstanding for providing all estate agency work at a competitive price.

H · 6 January 2022

★★★★★ 5/5

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Fantastic estate agents!

Just want to say a big thank you to George, Keith, Stacey and Kayleigh for assisting with my house sale.

Mike · 4 August 2025

★★★★★ 5/5

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Highly Recommend, Great Service …

The whole team at Robinsons Sedgefield have been fantastic throughout our buying process. We complete this week and are really excited about our move into our new home. The advertising on rightmove was great lots of photos and a great video which saved us time in shortlisting the house for a viewing. Sharon has been our main link throughout the process and has been absolutely fantastic, alongside her Ryan and Jade have also been great.Thanks to everyone at the branch. We would highly recommend buying and selling with Robinsons Sedgefield

Katie · 15 December 2021

★★★★★ 5/5

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We all know moving house is one of…

We all know moving house is one of life's most stressful experiences. From finding the right property to progressing the sale. A big thankyou to Ryan Mckenna of Sedgefield branch for his help in finding the right property and helping us through to the purchase.We felt Ryan was really interested in us, making sure we were happy with what we were buying and kept us regularly informed with progress of our purchase. Many thanks Ryan

Mr · 4 August 2022

★★★★★ 5/5

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From start to finish of our sales…

From start to finish of our sales process. The staff were extremely helpful, with regular updates on a weekly basis & at the end of the process they updated me daily.

Mrs · 15 June 2026

★★★★★ 5/5

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Moving on

We put our house on the market before the COVID outbreak. After some time with another agent we made the decision to move to Robinsons. Throughout our "selling" time with Robinsons Ryan, previously Chris, Sharon and Jade at Sedgefield have been positive and supportive at all times to enable a successful outcome. We were also lucky to be guided towards our new home, again by Ryan and his team who had "insight" to our needs!! Thanks. Sedgefield Robinsons!!

NDP · 15 March 2022

★★★★★ 5/5

Trustpilot

Great Service

Robinson's were great from start to finish, from the initial valuation of our property right through to completion and moving. Sam was very friendly, polite and helpful, which persuaded us to go with Robinson's for our sale.All of the staff were extremely helpful in arranging viewings of our property, and also keeping us updated when potentially suitable properties came onto the market, and arranged viewings for us.The property we decided to (and eventually did) buy was for sale through Robinson's, and the communication between all buyers and sellers was excellent, and staff always responded to any queries very quickly and efficiently.As a completion date got closer, it became evident that the various solicitors employed by the people within the chain were not communicating with each other as accurately and expeditiously as they could have, which could have caused the whole chain to collapse (as the seller at the end of the chain needed to sell within a specific time frame). Julie from Robinson's was magnificent in ensuring that all of the solicitors were aware of the needs of individual buyers and sellers, and the time constraints involved, and she encouraged accurate and efficient communication between them, and both our sale and purchase got over the line. Thank you, Julie.We love our new house and have no plans of moving again any time soon, but I would have no hesitation of reccommending Robinson's to anyone wanting to move house.

Stephen · 3 November 2021

★★★★★ 5/5

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Sale of property

I used Robinson Estate Agent as I found them to have no advertising fees and their price for completion was acceptable. I could not fault the staff at all and they were all extremely helpful. Their communication was excellent and we're in touch with any information they received. Angela was excellent with after sale and it was a pleasure to communicate with a very pleasant lady. I highly recommend Robinsons and will use them again if I ever need an estate agent .

J · 8 October 2021

★★★★★ 5/5

Trustpilot

Thank you Robinsons!

Just bought a house from Robinson's and would highly recommend them to others.I registered my details as a prospective buyer back in February and had a friendly chat with them about what I required and the budget I had. Elaine, Becky and the team contacted me each time a new property that matched my criteria came on the market and arranged viewings quickly and conveniently. Many thanks must go to Elaine for her honest advice. I had read in the papers the market was moving fast but I didn't quite realise how fast. This made me feel uneasy as nobody wants to feel pressured into making one of the biggest choices of their lives but equally I didn't want to miss out on a perfect house because of my indecisiveness. When I last bought a house, I viewed it 4 times before I put in an offer! She listened to my concerns and kindly gave her thoughts on how I could proceed, based on her experience, which really helped to change my mentality, which was needed in order to be successful in the market at the time. Never thought I would be able to put an offer in after one viewing but when it came down to it, it didn't feel that scary at all because I was fully prepared for the viewing and had all my questions answered either before or during the viewing. I was over the moon when Becky rang to say my offer had been accepted.Once my offer was accepted, the Robinson's Team kept in touch with me regularly with updates and swiftly answered any queries I had. This part wasn't plain sailing unfortunately but I cannot fault the brilliant service I received from Robinson's. If it wasn't for Elaine's tenacity I think I still might be waiting for a completion date! She went above and beyond to ensure the whole chain didn't collapse after a couple of false starts which were out of her control.Thank you to you all for all your hard work and for finding me my ideal house. Looking forward to making it a home! X

Holly · 7 October 2021

★★★★★ 5/5

Trustpilot

Best estate agents in Sedgefield

It's been a pleasure to deal with the team at Robinson's of sedgefield. They delivered exactly what they promised. After Ryan came to value our house we never even bothered to get a second opinion as we were sold on his experience, enthusiasm and honesty. Jade and Sharron were both a pleasure to deal with thereafter and nothing was a problem for them. We'd have no hesitation in recommending them to others and we would certainly use them again should we ever decide to move on.

Kevin · 29 September 2021