Every review we hold for the Scarborough office, from every platform, shown as written. First names only.
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5/5
GoogleLauren and the whole team at Reeds Rains have made our experience of selling our first home most enjoyable. Lauren offered professional advice regarding where to redecorate and did the most fantastic pictures. The friendly, approachable team took the stress out of selling and they have always provided an excellent service.
Lydia Β· 13 March 2026
Agent replied Β· 13 April 2026
Thank you so much for your wonderful review! Weβre delighted to hear that Lauren and the team made your first home-selling experience such an enjoyable one. Lauren will be especially pleased that her advice and photography made a difference, she truly has a great eye!
Itβs fantastic to know the teamβs friendly and approachable support helped take the stress out of the process. We really appreciate your kind words and wish you all the very best for your next chapter!
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5/5
GoogleAttended a house viewing the other week and Jennie was simply outstanding with her help. Really knows her stuff and provides a great service when it comes to helping you look for the perfect house. Would highly recommend her to anyone looking at getting a property!
Taylor Β· 19 November 2024
Agent replied Β· 10 December 2024
Hi Taylor, we are glad to hear that you were happy with your service from us :)
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5/5
GoogleLauren the branch manager has been fantastic in helping me with my tenant find and preparing my property for rent - as a landlord has made the experience so smooth and given confidence back to the landlord in making sure the correct tenant has been found alongside advertising the property with top notch photos and advertising! Thank you
Jack Β· 15 August 2026
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5/5
GoogleMaya is friendly, professional and a pleasure to deal with!
Rosie Β· 8 August 2026
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5/5
GoogleJay Lee has been very helpful and responsive as a consultant. I was lucky enough to get the flat of my choice within a couple of weeks. The move in process was smooth and easy and legit. Kudos to Jay for her professionalism and dedication.
Harsh Β· 11 October 2024
Agent replied Β· 10 December 2024
Hi Harsh, thank you for your review :)
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5/5
GoogleJay Lee was really helpful with our new flat, we actually couldnβt do any better without her. I would really recommend to contact Reeds Rains and ask for her if u are planning to move into a new home. Thank you, Jay!!
Ruse Β· 19 November 2024
Agent replied Β· 10 December 2024
Hi Ruxandra, we are glad to hear you were happy with our service and hope you are happy in your new home :)
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5/5
GoogleWould like to thank Debbie for meeting us today so that we could measure up for curtains etc at our soon to be new home..
It was Debbie who told us about this flat after showing us around a flat that didnβt tick all our boxes ..
She phoned her colleague who was at the flat and arranged for us to go straight round and view it.
The flat was perfect ... just what we wanted .
Thank you Debbie for going that extra mile!
Great service.
Sandra Β· 6 February 2022
Agent replied Β· 6 February 2024
Thank you very much for your kind review. Glad we managed to find a perfect property for you
Debbie
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5/5
GoogleI cannot recommend Reeds Rains, Scarborough enough after my recent experience. We were selling a holiday home during several lockdowns. In particular Bekky Lenaghan who was our point of contact throughout the process. Bekky oversaw all viewings and finally negotiated a sale on our behalf. She kept us fully updated and gave us prompt feedback after each viewing. Bekky is clearly passionate about her job and this came across through the process, leaving no stone unturned to get us the right buyer. They even called round to the property one day after we thought we had left a heater switched on and hadnβt realised until we had driven 70 miles home - nothing was too much trouble! Many thanks to the whole team in Scarborough for their invaluable support. We would have no trouble recommending them.
Julie Β· 6 February 2022
Agent replied Β· 6 February 2024
Thank you ever so much for the review Julie. You were an absolute delight to deal with and I wish you all the best for the future.
Bekky
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5/5
GoogleWe used Reeds Rains recently to move into a rental property in Scarborough and I cannot endorse them enough. Jay showed us around a few houses and went out of her way to ensure we secured the place we really wanted even helping on her own time to help us get the place and move in at a good time! Massively recommend Reeds Rains if you're looking for a place and big thank you to Jay for helping a lot π―
Jevon Β· 25 July 2024
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5/5
GoogleJay Lee was our contact at the Reeds Rains Scarborough office. We had previously found many Estate Agents in the area really "couldn't be bothered". Jay, honestly is a credit to the company. She constantly went the extra mile for us to the point of helping us "out of hours". Thanks Jay and we really appreciate the help you gave us. Geoff and Shirley
Geoffrey Β· 10 August 2023
Agent replied Β· 6 February 2024
Hi Geoff and Shirley, thank you for your kind review it really is appreciated and great that you have taken the time. Kindest regards Zeta
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5/5
GoogleJay has been fantastic with me sorting out my new rental property and getting everything ready and done for me aswell as keeping in touch thank you so much
Kieran Β· 15 April 2025
Agent replied Β· 3 June 2025
Hi Kieran,
It has been a pleasure helping you move, we hope you are happy in your new home.
Best wishes,
Jay :)
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5/5
GoogleChose Reeds Rains because they seemed more professional at the valuation stage and we feel we made the right choice. The staff were helpful, attentive and friendly throughout.
Ashleigh was our lead contact and was excellent from start to finish. She was never other than positive and supportive and was fully focused on pushing the sale through. Whenever we left a message for her she was straight back to us.
I have no hesitation in recommending Reeds Rains.
Mike Β· 6 February 2022
Agent replied Β· 6 February 2024
Hi Mike, thank you for your kind words. Wish you the best of luck in the future and take care! Ashleigh
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5/5
GoogleMoved into a lovely flat yesterday with the help of Jay Lee, there had been a few complications on my end that delayed the process but Jay was consistently understanding and incredibly helpful. She was an absolute pleasure to work with!
Ali Β· 18 October 2024
Agent replied Β· 10 December 2024
Hi Ali, thank you for your review. We understand that sometimes things can happen and are always willing to work with our clients to find a way around it! We hope you are settling in well.
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5/5
GoogleI needed a reputable and professional estate agents in Scarborough so I contacted Reeds Rains and spoke to Alex about letting my Flat through them on a fully managed service. I would very highly recommend them as they are very efficient professional and very friendly. They outlined what services they offer and was happy to get all the necessary information and I am extremely satisfied of the service. When the Flat went up on the market for rent, Molly and Alex was very helpful in the whole process. Would recommend to anybody looking for the extra special service with friendliness, Thankyou Alex and MollyPositiveResponsiveness, Quality, Professionalism, Value
Richard Β· 25 August 2021
Agent replied Β· 6 February 2024
Thank you very much for your kind words Richard and we are so glad we could help and make the process as smooth as possible for you. Wishing you all the best, Alex and Mollie
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5/5
GoogleReeds Rains was recommended to me by a friend as I was unsure whether to sell or rent a property. On calling everyone I spoke with was very helpful and informative. Both processes were fully explained to me and I decided to rent. Alex was assigned to my case and she has been a great help. Always available to answer questions and provide guidance. I have been provided with regular updates throughout. Opting for the fully managed package I have had to do very little work and felt well looked after. I'm very happy with the service so far and would happily recommend them to others.PositiveResponsiveness, Quality, Professionalism, Value
Brian Β· 22 June 2021
Agent replied Β· 21 June 2024
Many thanks for your very kind words Brian. I'm sure it is the start of a great working relationship. I hope you have a great christmas and happy new year!
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5/5
GoogleRecently had a viewing. Jennie was so professional and nothing was to much trouble. Her knowledge for the area and property were fantastic. I wouldnβt hesitate at all to book another viewing with jennie. Thanks so much
Vicki Β· 19 November 2024
Agent replied Β· 10 December 2024
Hello Vicki, thank you for taking the time to write Jennie such a lovely review :)
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5/5
GoogleExcellent service from Lauren. I was particularly impressed with her attention to detail and inter personal skills. Lauren's probate and market valuations were undertaken in an extremely professional, sensitive and timely manner and was the primary reason we decided to go with ReedsRaines.
Duncan Β· 13 February 2026
Agent replied Β· 13 April 2026
Thank you so much for your wonderful review! Weβre delighted to hear that Laurenβs professionalism, attention to detail, and interpersonal skills made such a positive impression.
She will be especially pleased to know that her sensitive and timely approach to the probate and market valuations helped you feel confident in choosing us.
We truly appreciate your kind words and are so glad we could support you through the process. If you need anything further, weβre always here to help!
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5/5
GoogleIt was a pleasure for Jay at reeds rains to handle my letting, she dealt with it quick and was easy to communicate, also understood that I had to travel far for which she worked accordingly with
Saaad Β· 30 March 2026
Agent replied Β· 13 April 2026
Thank you so much for your lovely review! We're delighted to hear that Jay made your letting experience such a positive one. Sheβll be especially pleased to know her clear communication and efficiency made things easier for you, particularly with the distance involved.
We really appreciate your kind words and are always here if you need anything in the future!
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5/5
GoogleVery impressed with Jamie Ellis when I was considering selling my house. As a first time seller, I didn't have a clue. She was more than happy to go through everything with me, making sure I fully understood it all. Would definitely recommend her, thank you.
Maureen Β· 13 January 2026
Agent replied Β· 13 April 2026
Thank you so much for your 5-star review! Weβre really pleased to hear that Jamie Ellis was able to guide you through the process and make everything clear as a first-time seller. Your recommendation means a lot. Thank you for taking the time to share your experience.
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5/5
GoogleJay Lee was always there when we needed her, she always had a solution for every issue we faced!! Would highly recommend talking to her if u are looking after a professional agent.
Adrian Β· 19 November 2024
Agent replied Β· 10 December 2024
Hi Adrian, thank you for your review!
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5/5
GoogleI have nothing but praise for Reeds Rains, in particular, Jamie Ellis. Selling our property was not easy due to a new roof stalling progress.
Jamie checked in with us and kept us updated. Always professional and friendly. Thank you for sticking with us Jamie.
Dave and Chrissie Hancock
Dave Β· 1 August 2026
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5/5
GoogleWe are so grateful to have had Jamie's support as we sell our house. She has been incredibly helpful, knowledgeable and generous with her time. She has helped us navigate the inevitable 'bumps in the road' with great communication and kindness. Would give six stars, if I could. ββββββ
Catherine Β· 1 August 2026
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5/5
GoogleFrom the get go, on deciding to sell our house, Bekky has been so helpful. From arranging the valuation, organising viewings and providing feedback, to discussing ideas to improve the chances of the house selling, she has been a delight to deal with. Bekky kept our spirits up throughout the process, and I am very happy that the house has now sold.
The whole team are so friendly and helpful, and I am pleased that we chose Reeds Rains to sell our house.
Many thanks to the entire team
Joanne Β· 17 February 2020
Agent replied Β· 6 February 2024
Hi Jo,
Thank you for this!
Glad you are sold now and hopefully it will be a smooth process to completion and you can spend Christmas in your new home!
Good luck with everything; I am only ever on the end of the phone if you need anything :)
Bekky
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5/5
GoogleI am currently in the processing of buying through Reed Rains. I had a bad experience with another local estate agents and wanted to ensure I was supported as this is currently my first house move which I have found very daunting. Becky initially showed me round and instantly put me at ease and I did not feel pushed into a decision, following this Dan showed me round the second time and he was easy to talk to and forthcoming with any information when I was asking alot of questions. Lauren has gone above and beyond so far in the house move; staying behind late to get the initial paperwork sent in the same day post, staying with myself on a visit for an hour and being proactive in moving the sellar on for completion in the house. Lauren has also made me feel very much at ease with the company and no question has been too stupid. Lauren is also very knowledgable about local tradesmen in the area, whilst I accept these are recommendations, I have no qualms about accepting the reccomendations considering the level of support we have recieved... counting down to completion day!
Lucy Β· 7 February 2020
Agent replied Β· 6 February 2024
Thank you for taking the time to leave me such a lovely review, I'm so glad that after your first experience we have been able to make this so much easier for you! Hopefully we are not far away from completion day but I'll be with you every step of the way!
Thanks, Lauren.
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