Reeds Rains, Scarborough reviews

★★★★★ 5/5

Google

I am writing to pass on a huge thank you to your Scarborough branch and particularly Lydia who has been managing the lettings and maintenance of my block of 4no. flats. I first contacted Clark when I was disappointed in the service I was receiving by another local agent and he was excellent over the phone and gave me confidence in the branches ability to manage the block competently. Lydia has been absolutely immense at doing just that. We have definitely had our fair share of challenges along the way, with lots of maintenance issues, receiving quotations, overseeing works and managing some ‘tricky’ tenants too! But Lydia has been amazing throughout. Too often people like to write in and phone about complaints and how terrible the service provided is, but I always find it frustrating that the same cannot be said with positive feedback! I am extremely thankful to Lydia and the rest of the team in the branch for all they have done and are currently doing to ensure my flats are let as quickly as possible and managed well. I would also like to thank Maria who has also been very involved with managing the flats; she too has been excellent every time I have dealt with her on any issues or challenges we have faced.

K · 7 February 2020

★★★★★ 5/5

Google

We originally started the journey of the sale of our house through the Whitby branch of Reeds Rains and when this branch closed we were transferred to Scarborough. We did feel a little apprehensive as we had developed a good working relationship with the staff at Whitby. However, our concerns were unfounded! Our point of contact at Scarborough was a lovely lady named Rebecca Lenaghan. She has been fantastic, always helpful, kept us informed at all times and helped us remain positive throughout the whole process. Thank you Reeds Rains but most importantly thank you Bekky, you have been the best. You certainly deserve the Five stars! Estate Agents often get bad press as house sales are becoming more and more difficult but we highly recommend Reeds Rains, especially the Scarborough branch.

Marshall · 7 February 2020

★★★★★ 5/5

Google

Professional and fantastic service from Lauren at Scarborough -efficient, personable, professional and nothing too much trouble. She never sounded like she had experienced a hard day even at 5 p.m on a Friday when she took the time to call and reassure us that things were in progress. She also never gave up trying to contact me by other means when my phone signal in our remote location proved to be decidedly dodgy! I call that service. When we first saw th property for sale it was advertised in the Whitby office which unfortunately closed the week after. Lauren in the Scarborough office together with Clark and other staff had to take on the extra work. They both did this with a smile despite the extra work load it must have caused and although there has been a change of location we feel we have suffered no loss of service. Lauren fought our corner as buyers with the vendors of the property because she recognised we were serious and really liked the property and wanted to take it on and look after it . So far things are going smoothly and I can thank Lauren for that -she has done a brilliant job. Well done and your friendly. knowledgeable and efficient service has been much appreciated.

Valerie · 7 February 2020

★★★★★ 5/5

Google

Very good agency especially Jay Lee she was very helpful and looked after all my needs I was with this agency for 1 and half years thanks for all the help 👍 …

Jihad · 27 October 2024

★★★★★ 5/5

Google

Cannot fault the lovely Jay She handled everything with professionalism and compassion My first time as a renter at 60 yrs of age and she made the whole process run smoothly from start to finish 5* Estate agent

Trish · 13 February 2026

★★★★★ 5/5

Google

I’d like to thank Reeds Rains and in particular Clark who was our main point of contact for delivering us an excellent service. We had a difficult tenant who failed to co-operate in the most basic terms such as answering phone calls or messages. Once we had given the tenant notice, he refused all communication and would only respond through his solicitor - which on a low value rental seemed a little extreme. Clark took everything in his stride and provided consistent and solid advice throughout. His amicable manner ensured the tenant was always kept informed in a fair and consistent way. Above all he kept us informed throughout. Having gained possession of the property, Clark was very efficient at valuing the house, putting together sales information and securing a buyer within the first week- the whole process was efficient and easy- massive thank you for your time and commitment

Will · 17 February 2019

★★★★★ 5/5

Google

I would definitely always recommend reeds Raines as an estate agent to buy and sell from I found them very professional very helpful and very friendly and welcoming Bekky Lenaghan tirelessly chased solicitors and my useless purple bricks vendor to hurry along the sale and very kindly kept our lady selling happy while paperwork was being done. Bekky kept us updated almost every day and constantly put pressure on lawyers who happily did things at their own pace so we were very grateful to Bekky for all her hard work and effort, we feel she went above and beyond her duty as an estate agent and will always be eternally grateful to her as we were on the verge of loosing our property so we feel without her things just wouldn’t of happened for us thanks again fantastic service 👍❤️

Linda · 7 February 2019

★★★★★ 5/5

Google

Buying a home from a great distance away is not easy especially when it depends upon selling a foreign property, transferring funds from abroad via anti money laundering systems and trying to match and meet deadlines etc. Lauren was always contactable to answer any queries and guide us through the UK side of the purchase, she also was on hand to sort a couple of little snags after we had moved in. All in all a very professional pre-sale experience and friendly after-sales service.

Reg · 7 February 2019

★★★★★ 5/5

Google

We are over the moon with the service provided by Lauren when buying our first house. She made our step onto the property ladder so easy and stress free. We thought it was going to be very hard but she was extremely professional and delt with everything, putting our minds at ease, making it alot easier for us and making it a joy to buy our first family home. We are unbelievably happy with our purchase and how seamless it all went. 5* rating from us and we look forward to hopefully dealing with you in the future on our next purchase. Thank you Lauren and Reeds Rains.

Josh · 7 February 2019

★★★★★ 5/5

Google

Having recently used Reeds Rains and been advised by Lauren Hodgson the assistant manager, I wouldn’t hesitate to recommend Lauren to sell your property. Her knowledge of the area and expertise in her field I would say she is the very best estate agent in scarborough by far, her attention to detail and customer service is by far better than any other agent I know and she wouldn’t hesitate to go above and beyond for you. She treats you like a friend rather than a commission figure. Thank you to Lauren and the Reeds Rains team for your recent help and advice.

David · 7 February 2019

★★★★★ 5/5

Google

HI I have no words to thank Lauren enough for her help, she is the greatest estate agent in Scarborough. Evan if we had a lots of issues with our solicitor she was all the time helping us and chasing all the documentation from the vendor solicitor so we can move in asap. she really made our dream come true from the moment when she understood what house we wanted and what our budget was. I am so happy that I choose Reeds Rains, after having so bad experience in the past with other agency . Thanks a lot Lauren!

Andreea · 7 February 2019

★★★★★ 5/5

Google

Reeds rains absolutely amazing after months of looking for the right home and been let down by so many other agency’ we finally found are place with in a matter of days just after the viewing we got a call from the lovely jay Lee saying we got a place but couldn’t of done it without her even after the move in she is still there to help where she can and give us all the information needed would 1000 percent recommended to anyone 😁

Alexi · 21 October 2024

★★★★★ 5/5

Google

I had such a great experience working with Alex as my estate agent! She was super responsive and always had helpful advice to offer. I really appreciated her reliability and extensive knowledge. If you're in need of a reliable estate agent, Alex is definitely a great choice!

Ellie · 23 January 2024

★★★★★ 5/5

Google

We chose reeds rains having previously bought through them and were impressed. Our property was marketed by the Whitby branch. Shortly after the branch closed and the sale transferred to Scarborough. We were placed in the capable hands of Lauren. It took just under three weeks to sell the house, and Lauren has been very professional and kept us up to date with things. My wife and I highly recommend this company and the service they offer.

Ken · 17 February 2020

★★★★★ 5/5

Google

Reeds Rains are a first class Team when it came to moving to Gristhorpe, Scarborough. There is no doubt without the help of Lauren I think we would still have been at our old address. Lauren was positive at a time I thought everything was going to fall through, helpful and a genuine asset to you company. Thank you for the Moving card, more than I received from my estate agents and i paid them a lot of money.

Hugh · 7 February 2019

★★★★★ 5/5

Google

Wow - what can i say. I dealt with Bekky throughout the entire process and she was brilliant. From point of contact at initial viewing she was very knowledgable on the property, and gave great advice during and after the viewing. Nothing was ever a problem and i cannot rate Reeds Raines highly enough. Bekky remained professional at all times, but what stood out for me was her courteous, happy, and relaxed approach to making sure this sale stayed on track, which of course it did. Thanks Bekky, will be back in soon. Rob T

Rob · 7 February 2018

★★★★★ 5/5

Google

My experience was amazing with Reeds Rains especially, Jay has been phenomenal. She had done more than required and went overboard to make my experience so smooth. She is the best. ❤️❤️❤️

Amala · 25 September 2024

★★★★★ 5/5

Google

We originally marketed the property with the office at Whitby and were becoming very frustrated with the lack of both contact and follow up. Once the property was transferred to Scarborough, things started to progress. Becky has been very helpful with what has been a long winded affair and I would recommend using her if you are in need of a sales negotiator who persists to the very end... thank you for your hard work!

Kelly · 17 February 2020

★★★★★ 5/5

Google

We were transferred to the Scarborough branch when the Whitby Office was closed. We were concerned that this would affect the marketing of our property. We need not have worried. Lauren, the assistant branch manager from the Scarborough Office made the transition seamless. Lauren was friendly and professional and guided us through complex negotiations to a successful sale of our property. I have no hesitation in recommending the service offered by Reed Rains, Scarborough

Clive · 17 February 2020

★★★★★ 5/5

Google

Great customer service, I couldn't thank Lauren from Scarborough branch enough, she was very helpful with all the information she shared and helped and guided us through different options. She advised us and arranged for us to see Josh the mortgage advisor who agsia was extremely knowledgeable within his feild again sharing different options that we could follow. Laurens customer service didn't end throuthout the whole service. Thank you very much for your help and support.

Dayle · 7 February 2019

★★★★★ 5/5

Google

I have viewed Many of properties through Reeds Raines Scarborough now and am just about to complete on one and have another on the way, I have dealt with Lauren Hodgson for the vast majority of these viewings and sales and can say the process was faultless, very simple and easy to communicate with throughout the whole process. I will certainly be contacting Lauren when it comes to sell my properties once renovated.

Paul · 7 February 2020

★★★★★ 5/5

Google

I cannot fault the service provided. From initial viewing to the completion of the sale, everyone involved was friendly, helpful and more importantly, got the job done, despite occasional interference from our side. I wouldn't hesitate to use their services again.

Simon · 13 November 2025

★★★★★ 5/5

Google

The staff at Reeds Rains Scarborough have been professional and polite throughout the process of selling our property. Lauren in particular has gone above and beyond our expectations to ensure the sale of the property. Lauren kept us informed during every step of the process and became the centre of communication between all parties involved. Lauren has definitely earned the five star review. Thank you Lauren and Reeds Rains Scarborough.

Diane · 7 February 2020

★★★★★ 5/5

Google

Brilliant service during such difficult times. Unbelievably we had 24 viewings, several offers and a happy buyer who has now completed on the property. The level of service was exceptional, great feedback after each viewing and very helpful advice throughout the whole process. Many, many thanks to everyone at Reeds Rains Scarborough particularly Bekky. You did a tremendous job. 👍🌈PositiveResponsiveness, Quality, Professionalism, Value

Ivor · 22 June 2021