Trusted Agent profile · Sawbridgeworth
★★★★★
832 reviews across 2 platforms
1 Bell Street, Sawbridgeworth, CM21 9AR
Part of Intercounty, see every office.
Intercounty's office in Sawbridgeworth, at 1 Bell Street, is rated 4.7 out of 5 across 832 reviews on two platforms, including 145 Google reviews rated 4.9.
Every review we hold for the Sawbridgeworth office, from every platform, shown as written. First names only.
5/5
GoogleJess is my property manager and is excellent. She communicates regularly and clearly and works with me to resolve any issues. Great service from Jess thank you
Thank you for your comments Diane, I really appreciate it. I am glad you are happy with the service, always a pleasure working with you. Best Wishes, Jess
5/5
TrustpilotBuying my first flat
Absolutely brilliant service throughout from Intercounty, Renee was the first to show me around the flat and was then passed over to Kate Green for the rest of the process. Kate kept me updated, any questions she'd sort it and ensured everything went smoothly. Natalie helped massively as well, so they were all happy to help. Thanks again and all in time before Christmas!
Thank you Ryan for your review, it is lovely hear the team at Chelmsford provide a brilliant service.
5/5
TrustpilotI am a landlord
I am a landlord. I have had many dealings with Intercounty over the years. My recent contact with Carly McLaughlin based in Bishops Stortford has been a pleasure. She is efficient, pleasant and knowledgeable. She has made my life a easier as recently I've had a few personal problems. I would recommend her as an exceptional and kindly member of staff.SincerelyJacqui Galise
Thank you Jacqueline for review, it is lovely to hear Carly is efficient, pleasant and knowledgeable.
5/5
TrustpilotIntercounty were helpful and efficient…
Intercounty were helpful and efficient and went the extra mile to make sure the sale went through as quickly as possible. I dealt with Peter Telford and Tom Harper, both of whom were very obliging; Peter made extra visit to the property to help clear up additional queries from the buyer. I was very satisfied with the service I received.
Thank you for your review, its lovely to hear Peter and Tom provided a good service.
5/5
GoogleI was really impressed with the service. Aaron communicated clearly throughout and kept me fully updated during what turned out to be a complicated sale. I had previously been with another agent, but the difference when I switched to Intercounty was noticeable straight away. I can’t fault them at all.
5/5
TrustpilotWe have had dealings with many…
We have had dealings with many different Estate Agent in the last few yearsand Intercounty is by far the best. Joe Baggs, who we had the most dealings with was friendly and very helpful always answering our questions quickly and efficiently. The manager Helen was equally as lovely. The whole experience of moving was made easier because of them so thank you.
Thank you Keri for your 5 star review. It is lovely to hear Joe and Helen were friendly and efficient.
5/5
GoogleIntercounty Sawbridgeworth have been amazing throughout our house move. From the beginning of the viewing process right to completion, we have always been kept in the loop and their customer service is fantastic. Specific thanks to Aaron Darnell, Alex Aristophanous and Luisa Kneen for all their hard work getting our purchase over the line!
5/5
TrustpilotCan highly recommend Intercounty
Thank you to all the staff at Intercounty with helping us with the sale of our house. Jack Hills is utterly professional and kept me sane during the process and Doug Whybrow kept us updated so well that we barely spoke to our solicitor as he did most of the chasing and hard work for us. Thank you, you were amazing.
Thank you Nicki for your review. It is lovely to hear Jack and Doug were amazing.
5/5
TrustpilotI own two properties which are managed…
I own two properties which are managed by Intercounty and I would very much like to praise the efficiency and professionalism of Kat Keats. We email each other at regular intervals about issues that may arise concerning the properties , and if there are any glitches she manages them with good humour, sagacity and competency. Thank you Sarah B
Thank you for your review Sarah. Its great to hear such positive feedback on Kat looking after your property.
5/5
TrustpilotVery professional
Me and my partner were looking for our new place to rent and I must say all the team in Bishop’s Stortford was absolutely fantastic helping us through all the process. A special thanks to Harry he is been so professional and patience with us, booking lots of viewings and helping us finding exactly what we were looking for.
Thank you for review Carolina . We are glad to have been a part of your journey in finding your home.
5/5
TrustpilotCouldn't fault our experience with…
Couldn't fault our experience with Intercounty, especially Rebecca at our Chelmsford branch, communication was excellent and everything during our rental process was explained step by step.When we actually collected our keys we were given a welcome to your new home box from Intercounty which included some lovely treats ! What a lovely touch!
Thank you so much for your review Christine! It's fantastic to hear how happy you are with Rebecca. We will certainly share your comments with her.
5/5
GoogleExcellent service throughout my search for a new property. Millie was brilliant with her professionalism and knowledge in helping my search and liaising with the sellers of the property I'm purchasing
5/5
GoogleWe would highly recommend Intercounty at Sawbridgeworth , our house was sold within 2 days of going on the market, we were in the safe hands of Ben and his team, all preparation for the sale was carried out quickly and efficiently., and they had a large pool of buyers to call on. We are very happy at the outcome.
Thank you Paula for your recommendation and 5 star review, its lovely to hear you are happy with the outcome and the sale was efficient.
3/5
TrustpilotIntercounty are part of the same group as Premier Property Lawyers
We sold a property with Intercounty. The service from Intercounty would have been fine except they recommended a connected company firm of solicitors called Premier Property Lawyers to the buyers. Premier Property Lawyers were inefficient in particular suffering from a lack of coordination and frequently loosing correspondence. To avoid a repeat of this stress we are unlikely to use Intercounty again.
Thank you for your honest feedback Nigel, we always value and appreciate feedback and use it to help improve our service. It is pleasing to know that the efforts of members of staff at Intercounty have been recognised. Premier Property Lawyers are one of several solicitors whom we recommend and based on your comments we will certainly look into the matter.
5/5
TrustpilotFriendly and professional
Really pleasant, professional and friendly experience from start to finish with added value for money. Dealing with Doug was great as he was very knowledgeable, on the ball and kept in touch with updates all the time. I wouldn't hesitate to use them again and recommend them to others.Stephen Benge
Thank you for your review Stephen and thank you for recommending us! We will certainly pass on your positive feedback to Doug.
5/5
GoogleHands down the best experience I’ve ever had with an estate agent. My situation was particularly challenging due to an acrimonious divorce, but Aaron from Intercounty in Sawbridgeworth, and his fantastic team, handled the sale of …
hank you so much for the review and we are delighted to have been able to assist you with the sale and you were happy with the service. We wish you all the best with the future! … More
5/5
TrustpilotBrilliant service
Brilliant service. Catherine has been so helpful and really friendly, as were Jack and Josh on the phone. I have been kept updated on how things were progressing and my tenancy was sorted within a couple of days after viewing the property.Would highly recommend Intercounty, very efficient and very friendly, and could not be happier with the service I received.
Thank you Sandra for your review, it is lovely to hear Catherine was a helpful.
5/5
TrustpilotSo helpful in this stressful time
Helen gave very good advice helping me with the sale of my property and Doug was extremely helpful once we had sold. He was always ready to assist and couldn’t do enough. His cheerful manner made the stressful wait to exchange and completion so much easier to deal with in these weird times.
Thank your for your review Heather. Great to hear how Doug helped with your sale. We will be sure to share this review with him.
5/5
TrustpilotGreat service throughout the process of...
Great service throughout the process of selling my house. Very professional from the outset and did good job of marketing our property. Viewings were very well managed with prompt and clear feedback. When a couple of things went awry during the sale (not Intercounty's fault) they were very proactive in helping us to sort everything out.
Thank you for your review Steve - Its great to hear you are happy with our service from start to finish. Congratulations on the sale of your property.
1/5
TrustpilotIt’s a trap
Intercounty has been acting as a property agent and management company for the property I am renting in Hertfordshire . I would like to urge any potential tenant about the quality of property management services they provide . For almost one month and a half they cannot manage our shower to be fixed . Then house has got numerous issues including rats that have damaged our belongings as well as black mould on the windows . The company does not take any of those issues seriously and put tenants into unbearable living conditions failing to manage their contractors who are not qualified , rude and go into your house whenever they want without taking their shoes off . When you sign a rental agreement through Intercounty you are trapped - they will not help you do not take any responsibility , blame all on you and threaten you with breach of contract if you do not pay the rent even though they rent the house in i habitual dangerous condition (black mould and rats ) Stay away and refuse to sign if Intercounty is managing the property if you do not want to live with rats mould and a Broken shower for almost two months .
Thank you for taking the time to leave your review. I am sorry to hear how your overall experience has left you feeling. At all times through the tenancy, we have acted swiftly to try and rectify any issues with the property, as has the landlord. When you raised the issue of pests in the property we had pest control around on the same day, along with electricians to rectify the problem immediately. When your shower stopped working we managed to get a plumber out within 24 hours, who advised that Affinity Water needed to visit to solve an issue with the stop cock in the street. This was chased through and eventually sorted 3 weeks later, so that our plumber could attend. On the day he had booked with you unfortunately your circumstances didn’t allow the appointment to go ahead at the arranged time and when you could allow it to happen it didn’t give enough time for the works to be done. We discussed the matters with the landlord at all times and organised for your last months rent to be waived as a gesture of goodwill. I am sorry to hear of your overall experience, however I can see the team have taken every possible step to resolve the issues for you, along with agreeing compensation for the challenges. We wish you well in your new property. Best Wishes Intercounty
5/5
GoogleJust wanted to say how great Marian was in selling my house. It was an especially stressful time for me & I was very anxious & actually became a nightmare customer, however throughout the process Marian remained calm & very patient. I would certainly recommend using Marian to any of my friends. Thank you again Marian!
Thank you Mandy for your 5 star review and recommending Marion.
5/5
TrustpilotA big thank you to Rebecca at…
A big thank you to Rebecca at intercounty. You have been most helpful, polite and reassuring of any worries and making my families move as stress free as possible ,and securing the property. All the best Rebecca. David brooks .
5/5
TrustpilotBrandon was brilliant :)
Wish we could have gone with them from the off, rather than wasting time with other agents in the area....Brandan was absolutely fantastic and always helped to keep our mind at rest while we stressed and panicked! The only downside is the conveyancers they are associated with, however intercounty themselves were superb 😊
Thank you for your review Fiona. Its great to hear the positive feedback on Brandon. If you could email the our Sales Director Andrew Kershaw at andrewkershaw@intercounty.co.uk with your comments on Intercounty Conveyancing we will be sure to look into this.
4/5
TrustpilotDoug was fantastic
Doug was fantastic, he was the one person we were able to rely on to give us information and find out answers for us. He has such a happy cheery personality that it was a pleasure working with him and was a welcome change to our solicitors who never sounded happy to talk with us.
Thank you Lucy for your review. Its fantastic to hear the great comments about Doug. Congratulations to you.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Intercounty's Sawbridgeworth office has 832 reviews across two platforms: 145 on Google, 687 on Trustpilot (across the whole business).
Intercounty Lettings is rated 4.7 out of 5 across all 832 reviews, and 4.9 out of 5 on Google from 145 reviews.
Intercounty Lettings, 1 Bell Street, Sawbridgeworth, CM21 9AR.
