Trusted Agent profile · Sandwell
★★★★★
379 reviews across 2 platforms
508 Hagley Road West, Quinton, B68 0BZ, Sandwell, B68 0BZ
Dixons Estate Agents's office in Sandwell, at 508 Hagley Road West, is rated 4.0 out of 5 across 379 reviews on two platforms, including 197 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Dixons Estate Agents Quinton hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Sandwell.
Every review we hold for the Sandwell office, from every platform, shown as written. First names only.
5/5
GoogleI had Praveen Cheema helping with me with my mortgage extension and insurance after the lockdown and she was absolutely fantastic. She helped secure the same offer despite some challenges and I can't thank her enough. Wishing her and Dixon's all the best for the future!PositiveResponsiveness, Quality, Value
Thank you for your glowing 5* review! I will make sure your kind words are forwarded to the local team. Best wishes, Scott @ Customer Relations
1/5
TrustpilotDixons are one of the worst estate…
Dixons are one of the worst estate agents going. Nobody ever seems to know what they’re doing and pass you from person to person. Everyone is miserable and unfriendly. Extremely difficult to reach all of the time. Had a survey booked in... they didn’t even bother to show up. Contacted them, they had no real reason, said they’d call back, never did. Was also interested in purchasing a property which was a disaster. Couldn’t get hold of anyone. Nobody got back. Went in, again nobody had a clue what they were doing, passed from one clueless employee to the other... all of which were miserable and clearly didn’t want to be there. Avoid at all costs. Unprofessional, poor communications and frankly a shambles.
5/5
GoogleI spoke with Teliah Hunt on the phone, she provided outstanding service. Highly recommended.
Thank you for your 5* review and recommendation Shaun Walker. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
5/5
GoogleAbsolutely amazing service from Teliah 5 stars all the way !!
Many thanks Alicia Walker for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
GooglePopped into branch today to chat about rental going forward. As always, a lovely welcome as I arrived and sound advice given. Have let the property through Dixons for several years when it was in Harborne and continuing now in Quinton. Very approachable friendly people.
Thank you for your wonderful feedback and 5* review! I will make sure your kind comments are forwarded to our local team and their Regional Director. Best wishes, Scott
5/5
GoogleTelia provided excellent service. She was the best. I Will be returning
Michael Dempsey many thanks for your wonderful 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotChased for money 14 months after vacating
I was renting a property managed by Dixon's with my house mate. I vacated the property after our contract had ended due to shockingly poor service. I informed Abigail Koasha from Dixons Selly Oak via e-mail that I had vacated the property and paid all the leavers fee's. I called to confirm with Country wide terminations that this was correct and received verbal confirmation that I had. My house mate then signed a new tenancy agreement on his own.I have not had any contact from Abigail since leaving. 14 months later on, I received a call from Abigail stating that I owed money that my ex-housemate had not paid because she had not bothered to fill in the forms to remove my name from the tenancy. Abigail threatened me with court proceedings in her first call to me in 14 months. My housemate has stopped communicating with Dixon's so they found me an easy target to bump up their profits.I have been forced to take this up with the property ombudsman because Dixon's continue to harass and threaten me with court unless I pay for a charge 14 months after I had left the property. During my time in the property, I could not get hold of Dixon's when we had issues with the house. Precisely zero issues were rectified. If Dixon's spent half the time they do unscrupulously chasing for money and put that into customer service, they might stand a chance. Please avoid using Dixon's at all cost. Shockingly poor service during and after the tenancy.
1/5
TrustpilotI currently rent with Dixons (hopefully…
I currently rent with Dixons (hopefully not for much longer when I have my money together to move!)and have done since 2017.Dixons on my property also manage the property instead of the landlord. You would therefore think; that in the face of any problems/issues- they would actually be relied upon to do their job?Sadly not.The service provided by this agency is that dire, once I am out, I will not touch a rental by Dixons, ever again.There are 2 rental agents at the office that deals with my property yet neither of them seem to be able to pick up a phone and update, return phone calls or correspond in a non argumentative and unprofessional way. I have been trying to call for two days now. Messages left. A call back is too hard, it seems.Boiler problems in my property were on/off for nearly six months. Now a broken freezer for a week. Whilst those are quality issues and landlord issues, Dixons/Countrywide who deal with the repair side of things think the occasional phone call chasing the landlord is sufficient.I am afraid it isn't.Then lets talk about the fees for this absolutely rubbish service.To just renew my contract last year- Dixons asked for approx £130. Bearing in mind the only thing that changes on that contract are dates and the need for an additional signature. Literally no adminstration at all. What the money was for given they can't even pick up a phone, I really don't know.Do not rent with Dixons.They are the worst agency out there.
5/5
TrustpilotI was Viewed a property by Miss Amelia…
I was Viewed a property by Miss Amelia Hamilton , it was for a studio .. from the first instant she was very polite and approachable. Very informative about the property . helped me in answering all the question i had about the property.
5/5
GoogleThe quinton Dixon’s team are FANTASTIC!. Pam and dale were super helpful in everything from property advice to just a chat in general. Always on hand to offer support no matter what the time. Pam as a financial / mortgage advisor is second to none, as a first time buyer the experience and advice was so valuable and helpful. The teams support helped me get through the buying process! So happy with the service provided. Not just there to make a sale they actually care and forever grateful!! Thank you quinton Dixon’s! Highly recommended!!!!
1/5
TrustpilotGone down hill have been a landlord…
Gone down hill have been a landlord with them since 2015they put tenants in that did not pay rent the last two months'It was empty for 6 months due to legal things the said it was out of there handsrent and legal did not want to pay now I have a tenant they moved in for eight months after that I am going elsewhere I have lost all confidence with them please do not use them
1/5
TrustpilotRefund
The worse estate agents to deal with
5/5
GoogleEmma & Anna helped me and my dog find a lovely rental property close to my new job! Super hard to find places that let you have pets these days! Can't thank them and the rest of the people at Dixons enough!
Thanks Alex for leaving a amazing 5* review and kind words accompanying it. Best wishes, Lucy
5/5
GoogleExcellent staff, excellent service, good house. Thank you dixons
Jolly, thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleThank you very much for your help Teliah You are so kind
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotI had a viewing but .....
I was asked to provide proof of fund before even being able to view a property to buy. When I said I am not happy to do this before viewing the property as I am not sure if I want to place an offer on it yet, my viewing was cancelled. This is such a violation of privacy and lack of professionalism....
1/5
TrustpilotNot a trusted letting agency
Please beware this agent does not always manage properties on behalf of the landlord. Dixons (Halesowen) collected fees from us for not reason or service provided to us and then left us on our own to deal with a rogue landlord who often ignored his part of maintaining the house in good time. It had been a nightmare tenancy through Dixons Letting Agents Halesowen.
5/5
GoogleI really needed a valuation for divorce settlement and contacted 5 agents Dixons where the only agent who bothered to reply and very kindly went to the trouble to do this for me Thank youPositiveResponsiveness, Professionalism
Thank you for your 5* review and kind comments. Your review will be made know to our local team and their Regional Director. Best wishes, Scott @ Customer Relations.
1/5
TrustpilotAbsolutely unprofessional
Absolutely unprofessional, can barely get a hold of them over the phone, don't respond to email enquiries. After finally managing to get through to them and book a viewing they rescheduled twice then told me the night before the viewing was cancelled because someone had made an offer. I was one of the first to book a viewing of the property so what could of happened in between?
5/5
TrustpilotTracy and Hayley at Dixons Willenhall…
Tracy and Hayley at Dixons Willenhall are brilliant.
5/5
TrustpilotJess found me my perfect property and…
Jess found me my perfect property and was so great. Maggie and Josh have been so helpful too. Best experience I’ve ever had with a letting agency.
1/5
TrustpilotHolding deposit Scammer
Scam company. Takes 6 months' holding deposit from immigrants and then let the property to other customer. They do not reply after getting your money.
5/5
GoogleAwesome service from Sarah, Lori and all the team. Very responsive, exceptionally professional and always approachable when a few inevitable bumps happen, as sometimes do when buying properties. I love these ladies, highly recommend!
Thank you for your wonderful feedback and 5* review! I will make sure your kind comments are forwarded to our local team and their Regional Director. Best wishes, Scott
1/5
TrustpilotTerrible Service AVOID
Terrible Service. As a landlord I paid for full management but all they did was rent collect & they didn’t do that well, leaving me in arrears. High staff turnover. Poor service level. Contractors they use botch repairs. They price the rent low to get tenants & their fee. I’d question whether the even meet the tenants. AVOID.
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Tell us what you need and we'll put you in touch. Dixons Estate Agents Quinton hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Sandwell.
