Connells West Bromwich reviews in Sandwell

★★★★★ 1/5

Google

Wouldn't have their mortgage advisors advice at this branch! Wasted 2 weeks worth of my time and messed us about. Gave us an AIP then in the end withdrew the application on the day when we was going to apply for the mortgage, we were told no Connells branch would accept us due to wage slip descpenacies and have to go elsewhere. We had already put an offer down on a house also. Due to the length of time this was taking we lost out on the house! We ended up going to a mortgage broker instead and within a day they sorted us out with the best quotes for our mortgage and took us through the process. Within a week we got our mortgage in principle set! The mortgage brokers communicated effectively and effectiently, this is how it should be!NegativeQuality, Professionalism

J · 24 October 2021

★★★★★ 1/5

Google

Booked a house viewing today, no confirmation email sent to me or the house owner. I turn up at the house and the owner has left the property, Connells rather than apologising for their massive mistake and after being informed that I’ve booked a day off from work for this viewing tell me “oh don’t worry, what’s we’ll do you for you is get the house owner to come back in a few hours” like they’re doing me a favour. Absolutely a joke level of customer service.NegativeProfessionalism

Tarmeet · 24 October 2021

★★★★★ 5/5

Google

We put our house on the market in November 2020, knowing automatically that we would use Connells as have used Greg for a few years for mortgage advice. We called Dean who came out and gave us advice and valuation and within 2 weeks it was sold, Courtney completed an open house and was amazing throughout being go between with us the buyers and our solicitors. I realised just how good she was when I had a complete breakdown and cried at her desk one day with the stress of it all. She helped immensley just knowing there was someone on our side. I have advised friends who are not selling and been on market for ages with Paul Carr to contact Dean. My only thing I would say to anyone is choose your own solicitors as ones that Connells advised, Talbots, were awful. Connells were simply brilliant. Truly nice people too.

J · 24 October 2021

★★★★★ 5/5

Google

I've had no problems so far with this agency; the service appears to be professional and efficient. For example, as I have been arranging to let a flat with them, all pre-let checks incl. the contract, have been satisfactorily dealt with and in good time. No small accomplishment these days, if you take into account all logistic issues with the current epidemics. I am due to move-in in about a week or so. Kelly, the manageress and Amanda, the letting negotiator were professional, friendly and helpful in arranging my hassle-free let.

Boki · 24 October 2021

★★★★★ 5/5

Google

Connells is a great estate agents for new landlords. Both myself (landlord) and the tenants are happy. Never charging anything extra as well ensuring everything is running smoothly. The best man in the business is Arif. He's been my "go to" guy for anything. He's incredibly polite and very calm to talk to. Always responsive and replying to my emails. As well as taking care of the paperwork and any issues to the property. He's a sole reason why I'm sticking with the company for a very very long time. Very proud of working with the best people. Hopefully we work together for a long time. Thanks DPositiveResponsiveness, Quality, Professionalism, Value

Dilakson · 24 October 2021

★★★★★ 1/5

Google

Stay away from this agent. They are very scammy in the way they operate. They keep house listing on websites even after sale have been agreed. Prime example is the house on Ebenezer which had been sold even before it got listed... but the house is still on rightmove till this moment. Just stay away and save yourself the headache.

Toye · 24 October 2023

★★★★★ 5/5

Google

I was completely impressed with their professionalism and customer service.I am thankful to Beth for her help and answering our questions every time.

Alka · 27 January 2024

★★★★★ 5/5

Google

Arif was very helpful, no issues whatsoever! Very smooth process and will be recommending Connells & Arif to friends and family! Thanks again.

Vita · 24 October 2022

★★★★★ 5/5

Google

Excellent service. Thank you so much Kelly for being friendly, professional, helpful and polite always! You even cared to check on how we were settling in. Will recommend you to friends and family at any time. God bless!

Neza · 25 October 2019

★★★★★ 5/5

Google

Kudos to Bethany and Arif, they made the whole process easy for us. Thanks a lot to them

Omotomiwa · 26 April 2024

★★★★★ 5/5

Google

Amanda has been perfect! from the start to now, everything was smooth and easy. Whenever there is a question she will respond super fast doesn't matter the time or day. All round 10/10 service.

Joel · 12 December 2020

★★★★★ 5/5

Google

The service of Taylor Jackson is excellent and quicker

Celine · 24 October 2023

★★★★★ 5/5

Google

I'd like to mention what a fantastic service connells of West Bromwich offer. Been using there letting services for 10 years and they have always provided great service. Arif Zaman (lettings manager)and his team have been brilliant and provided an overall top service and going above and beyond. Very happy customer.PositiveResponsiveness, Quality, Professionalism

D · 9 January 2024

★★★★★ 5/5

Google

Anj was absolutely amazing in helping to purchase our first property. Bindy did a great job in helping to negotiate the offer and Dean in sales chasing. I would definetly recommend the whole team in west bromwich.

Jenisha · 10 January 2019

★★★★★ 5/5

Google

Excellent and professional service provided by Arif from the Connells lettings team in securing tenants for our 4 buy to let properties. Highly recommended.

John · 24 October 2023

★★★★★ 5/5

Google

I have quite the personal predicament and have been on the hunt for a place for a couple of weeks now for my little girl and myself. After dealing with several agents and doors shut on me including connells wednesbury, I came in to contact with connells west bromich. I first had communication with amanda, very pleasant, understanding of my situation and for the first time someone listened to me. I then had Kelly from the same branch call me, asked me a few more questions about my position, which I was more than happy to elaborate on. Even though I haven't found somewhere just yet, due to my situation, I can't thank you enough for giving me, not only the time of day but what I need to do my end to get a place as well as, still on the hunt for somewhere my little girl and I can call home. Unlike the your wednesbury branch. I hope to thank you in person for your assistance Kelly and Amanda.PositiveResponsiveness, Quality, Professionalism

Joel · 24 October 2020

★★★★★ 1/5

Trustpilot

WOST COMPANY EVER

WOST COMPANY EVER! I have been calling them countless times to view some properties and they tell us the property is already sold (strangely some of the properties are already sold when its been just posted) or there are no viewing available. After few days when we have to call back (because they don't bother calling you back when the viewing are available) they tell us that the house has been sold! Some of the staff is very arrogant and have no manners to speak to their customers, its like they hate when someone calls them to book a viewing, like I am sorry but you chose to work here! i even had times when they don't pick up the call on purpose because they recognise m phone number. So I have to continuously call them so they pick up my call. As well, they show the good properties to the people they prefer, which is unfair and injustice for other people. AVOID THEM !

Amndeep · 19 October 2020

★★★★★ 5/5

Google

This was our first time ever buying house and it was through Connells. The team at Connells were amazing, very helpful and very kind. They helped us throughout the whole process. And Veer being there made it easier for us to communicate and understand what was going on, we are grateful to whole team. THANKS

Binju · 24 October 2023

★★★★★ 2/5

Google

Staff are very enthusiastic but work inefficiently. Appointment took 48 hours to complete but waited nearly 10 days still no results. There was no information at all, I missed a lot of things.

Nguyễn · 25 October 2019

★★★★★ 5/5

Google

Absolutely fantastic service from Kelly and the team at Connells West Brom. Throughout the whole process she was contactable from the start. Very professional service... would definitely recommend A+

Lisa · 24 October 2020

★★★★★ 1/5

Google

We used Connells as our letting agent when we moved out of our property in Dagger Lane, West Bromwich. The lady we dealt with was polite and responsive so we felt safe in her hands. She didn't stay with the company long though as they found us the worlds worst tenant who decided she didn't want to pay the rent so we started the eviction process. Connells strung us along with platitudes... "she is looking after the house well... keeping it spotless". When we finally evicted her the opposite was true - she had trashed the place and stolen the appliances! Connells gave us an inaccurate check out report which they never corrected and I had to do all the running around to make the insurance claims. Post eviction of the tenant I was made aware of the fact that Connells even showed people around the property to get a head start on a sale when they were not authorized to do so which is completely unacceptable as the property was in a terrible condition when the tenant vacated - clearly they didn't care about the value to me as a seller, just chasing a sale at any cost - if I could give them a zero star review I would. UPDATE - Since I posted the original review I was contacted by the local branch and accused of slander. I have now made a formal complaint about this and shall also contact the Property Ombusman to ensure no one else has to suffer this "service" and the stress and aggravation this has caused me and my family.

Grenville · 25 October 2018

★★★★★ 5/5

Google

Arif Zaman was brilliant very helpful and answered all queries promptly. Thanks again!PositiveProfessionalism

Ana · 24 October 2022

★★★★★ 5/5

Google

Friendly and polite customer service, Daniel is awesome!! Responding to queries quickly and hassle free. Thanks guys 🙂PositiveResponsiveness, Professionalism

Éva · 9 January 2022

★★★★★ 5/5

Google

Excellent service from Arif&Taylor , thanks for helping us finding the best accommodation in the city❤️

Brijith · 24 October 2023