Trusted Agent profile · Sandwell

Connells West Bromwich reviews in Sandwell

4.3

★★★★★ Great

285 reviews across 2 platforms

3 Astle Park, West Bromwich, B70 8NS, Sandwell, B70 8NS

Connells's office in Sandwell, at 3 Astle Park, is rated 4.3 out of 5 across 285 reviews on two platforms, including 266 Google reviews rated 4.4.

Google logo

4.4 / 5

266

Reviews on Google

This office

Trustpilot logo

19

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Sandwell office, from every platform, shown as written. First names only.

5/5

Google

One of the best Estate agent in the area, they take of everything from getting you the mortgage and solicitor and they will follow up with the case until the completion. Special thanks to Kennedy, she is brilliant and one of the best team player at Connells, she has done most of the work in my case ⭐️⭐️⭐️⭐️⭐️ I highly recommend Connels to anyone who is looking to buy house in the area

Tirath · 17 February 2026

Agent replied · 17 April 2026

We are thrilled to hear your positive experience with our team, specifically Kennedy. We take pride in providing exceptional service and ensuring a smooth home buying journey for our clients. Thank you for recommending us to others in the area. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

It has been a great experience, I have for the first time in a very long time that was dealing with genuine people that really wanted me to get a place to live. Bethany has been a breathe of fresh air, that reassuring voice on the phone. We have now signed for everything and moving in soon. We are very happy with the service.

Didier · 17 March 2026

Agent replied · 17 April 2026

Thank you for your kind words and for choosing our company for your housing needs! It brings us joy to know that you had a positive experience with our team and we are excited to have you as our new tenant. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

I just wanted to express my sincere thanks to Mr.Veer Singh for all your help in finding and securing our new home. Your professionalism, patience, and guidance made the process so much smoother than we ever expected. We truly appreciated your constant communication, knowledge of the market, and your honest advice along the way. You went above and beyond, and we couldn't have done it without you. Thank you again for everything. We’re excited to start this new chapter, and we’ll always remember how instrumental you were in making it happen.

Prativa · 9 August 2025

Agent replied · 8 October 2025

Thank you for putting your trust in us, ! We are overjoyed to hear that Mr. Veer Singh was able to provide you with exceptional service and guidance throughout the home-buying process. Congratulations on your new home, and we wish you all the best in this new chapter! Kind regards, Lucy Mawer, Customer Feedback and Support Team

5/5

Google

Bethany has been absolutely fantastic throughout the entire letting process. From the first viewing to handing over the keys, she was professional, friendly, and incredibly helpful. She kept me informed every step of the way, answered all my questions promptly, and made what can often be a stressful process feel seamless and straightforward. I’m really grateful for her support and would highly recommend Bethany and the team at Connells to anyone looking to rent. A pleasure to work with!

Oluwatosin · 6 August 2025

Agent replied · 8 October 2025

Thank you so much for your kind words! We're thrilled to hear that Bethany provided such exceptional service during your letting process. We strive to make the process as stress-free as possible for our clients and we're glad we achieved that for you. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

I highly recommend Connells . My experience was warm and very professional. Veer Singh has been so amazing. we are first time buyers and Veer Singh made the process for us so easy, he went above and beyond for us, made sure we was well educated on the houses system, how to pay bills, how to budget, what to expect what to look out for, how to go about managing our finances and guided us down the steps of being a homeowner. he worked tirelessly, to find us the best and cheapest mortgage deals. I highly recommend Veer Singh. You really made getting out first house a wonderful experience. Thanks you so much Bhaji🙏

Sandip · 10 July 2025

Agent replied · 8 October 2025

Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

Thnku u so much Connell for my favour. Mr Veer Singh is so much amazing and helping person that have do my all process in every step they have do favour because I am buyer first house I have no knowledge what can do but that person have in every minute help me. Thnku u soo much sir your all Connell staff nice behave when i come your office. God bless u all one

Kanwaljeet · 18 August 2025

Agent replied · 8 September 2025

Hello Kanwaljeet Kaur, Thank you so much for your wonderful 5* review! We're thrilled to hear that Mr. Veer Singh and our team were able to assist you every step of the way in purchasing your first home. Your kind words mean a lot to us, and we wish you all the best in your new home. Best wishes, Lucy, Customer Relations Team

5/5

Google

I want to thank Bethany for her exceptional customer service. She has been professional, patient, and very supportive throughout the process. Every question we had was answered clearly and promptly, and she went the extra mile to make sure we understood everything. Moving home can be stressful, but her kindness and efficiency made the experience so much easier. I’m really grateful for her help and would highly recommend her.

Kingsley · 1 September 2025

Agent replied · 8 September 2025

We are thrilled to hear about your positive experience with Bethany! Providing exceptional customer service is our top priority, and we are grateful for your recommendation. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

This was by far the quickest and easiest moving process we’ve ever experienced, thanks to Bethany. We are renting and this home is absolutely fabulous and amazingly priced. So good I moved from London to West Bromwich. My kids absolutely love the home and it is already feeling like home (moved a week ago). Thank you to Beth and thank you Connell’s for the best possible experience.

Laney · 19 July 2025

Agent replied · 8 October 2025

Thank you for trusting us with your move! We're thrilled to hear that Bethany provided you with such a positive experience and that our rental home is feeling like home to you and your family. We strive for excellence in all aspects of our business, and we're so glad we could make your move from London to West Bromwich a smooth and enjoyable process. We appreciate your kind words and thank you for choosing Connell's! Kind regards, Lucy Mawer, Customer Feedback and Support Team

5/5

Google

Excellent service and support from Veer ,Danielle and colleagues. I recently worked with Veer from Connells in WestBromwich and l couldn’t be happier with the experience from the very beginning. Veer demonstrated professionalism and commitment to helping me secure the best mortgage for my needs. Thanks to his hard work l was able to purchase my dream home and the process felt seamless. I highly recommend Veer to anyone looking for a reliable, knowledgeable and personable mortgage broker 😊😊

Pippa · 4 December 2024

Agent replied · 11 December 2024

Thank you for your glowing 5* review and recommendation Pippa. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.

5/5

Google

We recently got our property and it wouldn’t be this easy without them.Veer and Daniella was dealing our case very professionally , these people was always there when we need them .Thank you so much for helping us and I want to say you …

Sumitra · 17 December 2025

Agent replied · 17 April 2026

Wow, thank you for your amazing review! We are thrilled to hear that Veer and Daniella provided you with professional and quick service while also maintaining a high level of patience. We are grateful for the opportunity to assist you and grateful for your recommendation. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Arif & Bethany at West Bromwich have dealt with letting my property and from initial contact to tenant moving in they have been amazing and the communication was second to non. Id like to add that I have used Connells West Bromwich again for another rental property and as expected excellent service from Bethany & Arif x I would like to add Bethany again found a tenant within 24 hours which I find amazing ! Both are an asset to the company x Thanks both x

Kerry · 17 March 2026

Agent replied · 17 April 2026

Thank you for the kind words! We are thrilled to hear that you had a great experience with Arif & Bethany at West Bromwich. We strive to provide excellent communication and service to all our clients. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

I had an excellent experience working with Veer Singh for my mortgage advice. From the very beginning, Veer was professional, knowledgeable, and incredibly patient in explaining all my options in clear, simple terms. He took the time to …

Walid · 17 December 2025

Agent replied · 17 April 2026

Thank you for your kind words and positive feedback! We are thrilled to hear that Veer provided excellent service during your mortgage process. Our team takes pride in providing professional, knowledgeable, and patient guidance to our clients. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Bethany Strachan was really great , from the day I went for viewing until the letting was finalised . She was very patient and professional and responded very well to emails and all the extra questions we had about the properties we were enquiring about. Highly impressed and recommend 🤝🤝

Ally · 25 August 2025

Agent replied · 8 September 2025

Thank you for your kind words! We are delighted to hear that Bethany provided exceptional service during your property search. Our team strives to make the process as smooth and stress-free as possible. It was a pleasure working with you and we appreciate your recommendation. Thank you for choosing us for your letting needs. 🏠🎉 #happyrenting #professionalism #seamlessprocess Kind regards, Lucy, Customer Feedback and Support Team

1/5

Trustpilot

Avoid - unreliable unprofessional make arrangements to call then do no

I received two phone calls, 01902 920237 on 27 August 2026, the first one at 10:01, the second one at 11:06. They wanted to poach me from leaving the estate agents I am currently with and put my house on the sales market with them. A bit on the impudent side. The man who phoned me the second time, he was different to the first man, then said he would phone me back in 10 minutes, regarding getting a valuation on the house in which I live. He did NOT. He also arranged a phone back the following day, today 28 August 2026 at 2.15 pm in connection with the property that was already for sale. Again nobody phoned me back. This company is absolutely useless, they make empty promises about getting back to customer but NEVER do. Go to another estate agents who will keep their word because this one does NOT. It is their loss as I will NOT be doing business with them now or in the future with regards the sale of my home plus my other rental properties. If I am told someone will phone me back, then that is what I expect. This is a reflection of their appalling, dreadful service. AVOID.

Carol · 28 August 2026

4/5

Google

Taylor and Luke were absolutely fantastic in dealing with the sale of my property. They were supportive and chased the case up on a regular basis to get it done ASAP. The only downmark is due to the fact that during the early stages of the process I was promised phone calls back and I never got them back so communication could be better at times however for the most part they were helpful

NickWba20 · 25 July 2024

Agent replied · 23 October 2024

Hello Nick, Thank you for your kind words about Taylor and Luke. We appreciate your feedback on communication and will work on improving it. Best regards, Lucy, Customer Relations.

5/5

Google

I had an excellent experience with Connells WestBromwich. Bethany was very professional, responsive, and supportive throughout the process of securing our accommodation. Everything was handled smoothly and efficiently, and the whole experience was stress-free. I would highly recommend them.

Gideon · 1 September 2025

Agent replied · 8 September 2025

Thank you for your amazing review! We're thrilled to hear that Bethany provided such a professional and stress-free experience. We strive to make the accommodation process as seamless as possible for our valued customers. Thank you for recommending us. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Where do I start. Entered this Connell branch yesterday knowing next to nothing about how to go about buying a house and left needing everything I needed to know. Spoke to Danniella who was very kind and helpful and she advised me that I needed a meeting with their top mortgage adviser Sarah. Sarah went above and beyond to help me and was very effective in doing so. Can’t thank them both enough, made my experience go so smoothly. Would put 10 stars if I could. Couldn’t recommend anyone better

JJACK · 24 October 2023

Agent replied · 23 October 2024

It's fantastic to see another 5* review and recommendation for our local team. I will make sure your kind comments are known to the team. Many thanks, Scott @ Customer Care

5/5

Google

Veer has been so amazing. Me and my fiance are first time buyers and Veer Singh made the process for us so easy, he went above and beyond for us, made sure we was well educated on the houses system, how to pay bills, how to budget, what to expect what to look out for, how to go about managing our finances and guided us down the steps of being a homeowner. He didn’t look out for himself and figure out ways for him to make more money of us, he worked tirelessly, to find us the best and cheapest deals. He even worked over time for us without any complaint. I highly recommend Veer, from our first interaction we was in safe hands. Thank you very much Veer for all your done, and all you continue to do even now the transactions are all complete. You really made getting out first house a wonderful experience. If anyone is looking for someone that’ll make getting a house a great experience, VEER SINGH is your guy!!!!!

Amos · 24 October 2023

Agent replied · 23 October 2024

Many thanks for your outstanding 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

After being let down by a previous estate agency, I was extremely impressed with the service we received at Connells Estate Agency on selling my late fathers house. The staff were incredibly friendly and we received regular updates. We had many bids on the property after a strong few weeks of showing the house on our behalf. Daniella was especially professional and proactive and she managed to secure a price well above the estimate. All the administration was done efficiently and I would recommend them unreservedly.

Sharon · 24 October 2023

Agent replied · 23 October 2024

Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.

5/5

Google

I brought my 1st home and used veer singh for my mortgage and insurances, he was very helpful all the way through, always taking time to answer my questions. I felt reassured all through this big process and veer singh was big part of that. Thank you to veer and the team at connells

Lakhwinder · 10 April 2026

Agent replied · 17 April 2026

Thank you so much for choosing us for your mortgage and insurance needs! We are thrilled to hear that Veer provided excellent service and guidance throughout the process. Best wishes, Lucy, Customer Feedback and Support Team

5/5

Google

Fab experience and had Beth to show me around the property and answered my enquires i had. She kept me updated at all times which was nice. Definitely would recommend them as I'm a satisfied customer. Beth's been so pleasant even when I was worried about securing the property she was chilled and reassuring:-)

Feza · 17 March 2026

Agent replied · 17 April 2026

Thank you so much for your amazing review! It was a pleasure having you as a customer and I'm glad Beth provided such exceptional service. We strive to keep our customers updated and provide a stress-free experience. Thank you for recommending us! Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

⭐️⭐️⭐️⭐️⭐️ I’m really grateful to Bethany at Connells for all her help in getting us our rented house. She was kind, approachable, and always willing to go the extra mile to make sure everything went smoothly. The process felt stress-free thanks to her support, and she kept me updated every step of the way. I couldn’t have asked for a better experience and would highly recommend Connells to anyone looking for a new home.

Fadeyi · 17 September 2025

Agent replied · 8 October 2025

Thank you so much for your kind words and recommendation. We take pride in providing exceptional service and we're thrilled that Bethany was able to make your rental experience stress-free. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Daniella was amazing, she was friendly, approachable at all times and very attentive. …

Jasmine · 17 December 2025

Agent replied · 17 April 2026

Thank you so much for your kind words, we are thrilled to hear about your positive experience with Daniella and Connells. We are dedicated to providing excellent service to our clients and are grateful for the opportunity to help make your Christmas special. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Nice easy and straightforward, Bethany was very helpful throughout the process of renting my new apartment. Highly recommend.

Obinna · 1 October 2025

Agent replied · 8 October 2025

Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Feedback and Support Team

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Connells's Google reviews

Questions about Connells West Bromwich

How many reviews does Connells West Bromwich have?

Connells's Sandwell office has 285 reviews across two platforms: 266 on Google, 19 on Trustpilot (across the whole business).

What is Connells West Bromwich's rating?

Connells West Bromwich is rated 4.3 out of 5 across all 285 reviews, and 4.4 out of 5 on Google from 266 reviews.

Where is Connells's Sandwell office?

Connells West Bromwich, 3 Astle Park, West Bromwich, B70 8NS, Sandwell, B70 8NS.

The Trusted Agent

Is this your office? Claim your page.