Connells West Bromwich reviews in Sandwell

★★★★★ 5/5

Google

Nice easy and straightforward, Bethany was very helpful throughout the process of renting my new apartment. Highly recommend.

Obinna · 1 October 2025

★★★★★ 1/5

Trustpilot

I wouldnt touch this estate agent at…

I wouldnt touch this estate agent at all. I lost my buyer who was there customer & now lost where I was buying due to this estate agent. You call them & when they do answer the phone they just dont seem bothered if they are losing a sale. 7 months for a 3 person chain & it falls through the day before you move as they didnt do thorough checks at the start. Their buyer never had their deposit or even a mortgage offer & PD let this go on for 7 months. They are just a joke & all staff there are incompetent.

Tracey · 23 February 2026

★★★★★ 5/5

Google

It was a very good experience with The Connells. Especially thanks to Bethany, who has helped me and my wife to find a very good and cosy apartment. Good service and timely information were given so that we could manage our time to quickly move in. Once again very Thankful to each and everyone😊 …

Lusan · 27 March 2024

★★★★★ 1/5

Trustpilot

Absolutely terrible !

Absolutely terrible experience, avoid this agency! The properties are vastly overpriced, and the staff are consistently rude, unhelpful, and lack even basic knowledge of the properties or the relevant laws. My most recent interaction was infuriating: the agent shouted at me, that my email address "didn't work," insisted they had typed it correctly while supposedly copy-pasting it, only for me to discover they had missed the final letter. When I called about a house for sale, I was told the selling team was busy and to ring back in 20 minutes. I did, no answer. The next day, my second call was finally picked up, only to be told the person handling the sale was unavailable and to try again tomorrow. The following day, no answer again. This level of incompetence and disregard for customers is unacceptable. I strongly advise looking elsewhere.

Ann · 10 February 2026

★★★★★ 5/5

Google

Bought a property through them a while ago. There were a few minor added complications to the process with it being a bank repossessed property, but the overall process was very smooth. Took less than five weeks from first viewing it to having the keys in my hand.

Dal · 25 June 2024

★★★★★ 5/5

Google

I have received a 5 star service from Connels. Thank you Bethany Strachan!

Zsolt · 9 August 2025

★★★★★ 5/5

Google

Veer Singh from Connell West Bromwich is good person and very polite and he is very helpful and we passed our mortgage from his. He is very trust worthy. Thank you very much veer Singh. I recommend veer Singh and Connell to everyone for getting house or for mortgage

Jaspreet · 28 November 2023

★★★★★ 1/5

Google

I had a very disappointing experience with connells. I was scheduled for a viewing(booked by NIKITA BARKER) only to arrive and find out that no one showed up. After waiting for a while and attempting to reach out, I discovered that they don’t even have the property they booked me to view! This lack of professionalism and clear miscommunication wasted my time and made me question their reliability. I would advise others to be cautious when dealing with them.

Sagar · 19 October 2024

★★★★★ 5/5

Google

I was very stressful to find a rental property.Connells estate agent in west bromwich helped me to find a house.They are professional ,helpful,kind and always thinking about their customers .Always they are willing to provide advice and support I would like to thank Arif and Taylor as they are helping me to get a rental property..I am happy to recommend Arif and Taylor to everyone who want a rental property .Once again thanks to connells and would definitely recommend connells to my friends and family .thank you

Glady · 24 October 2023

★★★★★ 5/5

Google

I was struggling to find a house for a reasonable price, so my friend recommended to phone Connells at West Bromwich. I spoke with Tiylor. I told her that I am struggling to find a house for a reasonable price. Other issue I was experiencing was that people don't want to rent house to the people with kids. Tiylor phoned me back in few days , and told me that she found a house which ticks all the boxes for me. Next day I looked at the house. I was so happy that finally we got home. Thank Tiylor for all she did for me and my family.

Brigita · 24 October 2023

★★★★★ 1/5

Google

I spoke to Daniella Mills in sales department of Connells West Bromwich to book in a simple viewing. She said she passed on the message for someone else to get back to me regarding the viewing. 2 days later I hear no response. I call back again for the third time, i went into the office for an update and I get no answer. I have experienced the poorest customer service and no apology for not getting back to me to let me know if it can or can’t be done. Daniella was being very patronising throughout our conversation telling me I was going in circles when she asked me to repeat what I said twice. I am disgusted that there isn’t a level of professionalism provided for customers who are not being provided with a service to view a property. There is no care or understanding and a very poorly operated business.

Ikbal · 24 October 2023

★★★★★ 1/5

Google

I would like to give this company a 0. The sign up of my property for full management by Tracey was appalling. In the first two rent payments there was over £500 missing! The repair service is run by amateurs and a general builder was sent to repair my central heating boiler 13 times making it worst with each visit. Not once did they refer to the central heating maintenance company's contact details that I gave Tracey. Throughout the tenancy there was problems with payments and poor management decisions and out right lies by Connells staff. In the end I was given back one set of keys while the agency and the tenants held back a set of keys each. I made numerous requests for the check out report and in the end it was a total fabrication. The fully furnished house with appliance was completely empty. The tenant stole or threw away furnishings without consent. She claimed the agent collected my items included plumbed washing machine (non of which were more than 3 years old). The tenants removed a thermostat (possibly to show their anger for the poor management of the central heating). There wasn't a pin in the property. The agency provided an email chain that appeared to be fake showing I'd given permission to remove the items, which invalidated my claim for the loss of furnishing and appliances. The agency had no idea when the tenants left, they just knew when the keys were found through the letterbox. It's very difficult to find good lettings agency in the Midlands but this is the worst I every came across. Even the managers investigating disputes were useless. As for Tracey and her sidekick Amanda, they left the company. When I called Tracey to ask about the missing furnishings, she was unwell and screamed I never gave the tenants permission to take your things. A really really bad experience!

Mal333 · 24 October 2023

★★★★★ 5/5

Google

Great service. Everything went as planned. Thank you for viewing the rental flat and providing excellent services. I want to express my gratitude to the agent, who has been nothing short of brilliant in making this rental process smoother than I could have hoped for. Thank you Bethany!

Bikash · 24 October 2023

★★★★★ 5/5

Google

It was really a good experience I really wanna thank Veer for being there with us through thick and thin just to make sure we get our house..definitely come back again if i wanna get a new one🤞🙌 …

Christiana · 26 April 2024

★★★★★ 5/5

Google

I am very impressed with the advice and service I have received from Connells West Bromwich and in particular Bethany Strachan. She has been very willing to source an appropriate apartment for me and I can’t thank her enough

Mark · 26 April 2024

★★★★★ 5/5

Google

Kennedy and Taylor both provided an excellent service. Friendly, helpful and knowledgeable. We honestly couldn't have wished for anything better from Connells. Thank you all! Dave and Eules Allport

Dave · 17 February 2026

★★★★★ 5/5

Google

Veer Singh was extremely helpful throughout the process of purchasing our home. He was quick to help resolve any issues and kept checking in too to ensure the process was smooth as well. We really appreciate his help and can't recommend enough!

Munpreet · 28 November 2023

★★★★★ 5/5

Trustpilot

Abbi from the West Brom office came out…

Abbi from the West Brom office came out today to value our flat for rental. CANNOT PRAISE THIS GIRL ENOUGH!!!!. Good knowledge of the area and market value. She was able to answer all our questions. although we are at the start of our customer journey we will definitely be moving for forward to rent when i have sold my house. Abbi is a real asset to the team and was thorough and very professional. if i could give a million stars i would

Penny · 21 June 2023

★★★★★ 5/5

Google

Letting manager at connels,Arif has been Extremely helpful from start to finish,helped with everything from end of tenancy cleanig,arranging quotes for redecoration basically, arif handle everything for me. Highly recommend connell. very much appreciate your kind assistance arif. Thank you so much .

Abdul · 24 October 2023

★★★★★ 5/5

Google

Great experience with Connells, Bethany and Arif communicated well with me and set me up with my new place with ease, answering any questions and queries I had.

Mavis · 17 February 2026

★★★★★ 5/5

Google

I meet very nice person she help me find nice studio apartment and help me in documentation she is very sweet kind person its very good experience meet with Bethany thanks for everything .

Amandeep · 17 December 2025

★★★★★ 1/5

Google

Extremely disappointed with the the service at Connells West Bromwich, constantly having to chase up, not helpful at all and when I would call the agents seemed very flat and uninterested. The property I was interested in had some quite complex issues, I had to find everything out myself with absolutely no help, then when I would ask to speak to a manager he was on holiday ... Just a mess. I will never use connells West Bromwich again.

Chelly · 26 May 2024

★★★★★ 5/5

Google

I had an excellent experience with Connells from start to finish for letting house. The team was professional, responsive, and extremely helpful throughout the entire process.

Hardeep · 17 February 2026

★★★★★ 5/5

Google

I have had an amazing experience with the letting manager Arif. He went over and beyond for both the tenants and I. I have never felt so at ease. He was proactively being in contact with me out of his working hours, he even found electricians and gas engineers for myself at such short notice. He calmed a very stressful situation with ease. I would 100% recommend Arif to friends and family.

Krupa · 24 October 2023