Trusted Agent profile · Sandbach
★★★★★
1,271 reviews across 2 platforms
27 High Street, Sandbach, CW11 1AH
Butters John Bee's office in Sandbach, at 27 High Street, is rated 4.3 out of 5 across 1,271 reviews on two platforms, including 233 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards, one of eight awards Butters John Bee won in 2026.
The Trusted Agent 2026 results for Butters John Bee, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Sandbach office, from every platform, shown as written. First names only.
1/5
Trustpilot⛔ Absolutely shocking⛔ never answer …
⛔ Absolutely shocking⛔ never answer calls or emails, Incompetant agents giving false /wrong information, they Never obey instruction they prefer to protect there income. Making constant excuse after excuse. Each and everytime you manage get in touch by visiting the branch the agent that you are dealing with as either left, off sick or training. Stay clear guys
1/5
TrustpilotI would not recommend Butters John Bee…
I would not recommend Butters John Bee - Northwich Estate agents they ignore your messages, zero communication, would not add or amend any pictures once submitted, failed to represent clients who came to view the property 343 Manchester Road twice, no sales contract was provided, we agreed 1.5% verbally, they took advantage and took 1.83% still waiting for a call back to discuss.
1/5
TrustpilotDO NOT EVEN THINK ABOUT USING
Tried to contact lettings at Crewe no response so escalated to Emma who is the next stage up who previously promised me replies within 48 hours but almost two weeks later nothing so then escalated to Andy Townsend reginal manager who in all fairness responded very quickly telling me that I would be contacted within a week which again did not happen so contacted him again to which he replied that he would place it as a formal complaint but I have no idea how that helps me get any contact from BJB regarding my property
5/5
GoogleWe have just sold our house with John Butters Bee. We can't praise the staff at the Sandbach Office highly enough. Jessica Jinks came and valued our property. She was friendly and professional and knowledgeable about the local housing market. Once we decided to put our property on the market with them Jessica came and took photographs and the house was promptly advertised online the same evening. Also, must mention Rob who dealt with organising a lot of our viewings and Melissa for her helpful negotiations with our buyer. All in all a very positive experience in what can be a very stressful time.
Thank you for your praise for the staff at Sandbach. We are glad you found Jessica to be friendly, professional and knowledgeable about the local housing market. We are glad you chose to us ourselves, and even happier to hear your photographs and video tours were promptly administered and on the market in a quick time period. We are glad to hear you were happy with how Rob completed the viewings, and that Melissa was such a help with the negotiations. All in all it does sound like a very positive experience, which we know the Sandbach team prides themselves on delivering every time!
5/5
GoogleNatasha Forsyth from the Sandbach branch has been AMAZING! So helpful and efficient at all times throughout the entire purchase of my new house. She is a true professional and an asset to Butters John Bee Estate Agents. Thank you Natasha for all of your hard work. It is much appreciated.
Hello Rachel, thank you for such a lovely review! So happy you have found your dream home and that I have been a part of your journey. Wishing you the best for the future, Natasha and the rest of the BJB Team.
5/5
GoogleI am thrilled to share my exceptional experience with Rob. From the very first interaction, Rob exhibited professionalism, deep house sale knowledge, and an unwavering commitment to understanding my needs. His friendly demeanor made the entire process enjoyable and stress-free. Rob's expertise shone through as he provided recommendations that perfectly matched what I was looking for. He was incredibly responsive, promptly answering all my questions and addressing any concerns with clarity and patience. His dedication to customer satisfaction is truly commendable. What sets Rob apart is his genuine passion for helping me. His attention to detail and follow-up underscored his commitment to building lasting client relationship. I highly recommend him to anyone seeking a top-notch house agent who delivers exceptional service.
Yinka, what an exceptional review for Rob! We are glad your experience from the very first interaction exhibited professionalism, deep house sale knowledge and you felt that Rob had an unwavering commitment to understanding your needs. He really does have a super friendly demeanour and we do find that people do tend to find he makes the entire process stress-free. We are glad to hear Rob is using his expertise and making recommendations that are tailored to you. That he showed patience when dealing with your questions and showed clarity when dealing with your concerns. Rob is dedicated to customer satisfaction and he is truly commendable, we are glad you found him to have a genuine passion, that he had immense attention to detail, provided a thorough follow-up, and proved his commitment to having a lasting relationship with you. We are glad that you would recommend him to anyone as your chosen house agent because of his exceptional service.
5/5
GoogleJess came out to value our home after a recent extension. She was very friendly, professional and knowledgeable. She gave us some really valuable advice regarding the ceiling price for the area and not over developing the property, and what realistically our budget would potentially get us in the area should we choose to sell. She thoroughly explained Butters pricing strategy and the reasoning behind it and we feel her estimate was fair and realistic. We would definitely consider using Butters should we go ahead with selling our home.
What a lovely review for Jess. Thank you for inviting her to visit your home. We are glad to hear she gave you valuable advice regarding your recent extension. We completely understand when renovating that you want to be mindful of ceiling price for the area and not pushing your property past want be able to be realised further down the line. It helps set a realistic budget for those final touches. We are glad to hear she talked you through the Butters John Bee pricing strategy and the reasoning behind how we do what we do. We are glad you found our estimate fair and realistic and are even happier to hear you would consider using Butters John Bee to sell your home in the future!
1/5
TrustpilotNuisance cold calling & desperate for business
We are currently up for sale with another agent in town however BJB somehow went to great lengths to obtain private information. My mobile telephone number & my address trying to poach my home sale for their business. Refusing their service later the same night 19:50pm I recieved another business cold call. I wasn't happy twice in one day! Nuisance cold desperate calls are not a good advert for BJB. When I asked where my personal information was obtained from the conversation became awkward & strained! Obviously some underhand third party dial up selling!
5/5
GoogleBJB helped sell a property at an impressive speed due to an urgent situation. Their service was quick and efficient, whilst also being very friendly towards my mother who was in charge of the property. She cannot recommend them enough, …
Hi Mabel & Sally, many thanks for your review here for myself and the team, we really appreciate your kind words & look forward to assisting you further going forward. Warm regards, Melissa, Butters John Bee Sandbach
5/5
GoogleWe approached Butters John Bee to sell our property after a terrible experience with another local agent. We met Natasha (who is wonderful) and immediately knew we had made the right decision to swap. Natasha kept up great communication throughout the process and saw us through to completion. Thank you!
Thank you so much for this review. It really means a lot. Wishing you all the best from Natasha and the rest of the BJB Sandbach Team.
1/5
TrustpilotNot very professional
Was with BJB for a long time whilst they managed a property for me. Then ground theyvgot me the worst possible tenant who caused so much damage and damp notbopeening windows etc. Asked them to serve a sec 21 notice which they did but dint follow it up despite the fact they got me legal insurance cover. They kept on taking the tenants' word that they would move out which they didn't. Had to start all over again and this time tenants moved out and BJB were instructed to apply to keep the deposit. Once again they failed to act and the deposit was returned to the tenant. They then charged me for the final examination of the property. Cost me over £7k to repair the property. I went to sell the property and they were the most expensive to sell through so went to another agent. Never again will I use them or recommend them.
5/5
TrustpilotExcellent service from start to finish
This is the third time I've used Butters John Bee and like both previous occasions, Gary and Charlotte and the team have been responsive, helpful, friendly and always ensured the process went as smoothly as possible. I've purchased and sold via BJB, and would recommend them to anyone.
Hi Terry. Many thanks for taking the trouble to leave such a lovely review for us. We're delighted that we have been able to help you for a third time and good luck with everything in the future. Regards, Gary Fear, Branch Manager Butters John Bee Nantwich
5/5
GoogleThroughout all of my dealings with Natasha she has been pleasant, organised and sensitive to my situation. She regularly keeps me in mind when properties come to the market and I really appreciated her honesty when it was likely a sale was going to fall through. Natasha and all of the Sandbach BJB team are a delight to speak with during what is a very stressful process at times. Thank you all!
Thank you so much for your wonderful review, we are so pleased that you have been happy with Natasha's service throughout your buying process! BJB Sandbach team
5/5
GoogleJess was very informative and helpful, answered all the questions I had honestly and confidently, called me the following day to check in and see if I had any further queries. Great service!
Thank you for your five star review for Jess, we are glad to hear that you found her informative and helpful, Jess can be chatty so we fully believe she answered all your questions, and some! If you do have further queries, please reach out so we can continue to provide great service!
5/5
GoogleTam was lovely and very helpful as I am a new buyer as I've never done it before, she talked me through everything in detail, explained everything thoroughly. Thank you so much 💓 …
Happy bank holiday Ali! Thank you for taking the time to leave the lovely Tam a wonderful 5 star review. Its really important as a new buyer that you have someone that is keen to help you with everything you need! When it comes to houses, the devil is usually in the detail, so we are really glad Tam was ready with everything you needed. Thank you for your kind words - we will get them passed on to Tam ASAP!
5/5
TrustpilotI have been dealing with Kylie Palin…
I have been dealing with Kylie Palin for the recent purchase of my property. Everything was dealt with in a professional manner and I was kept up to date on a regular basis regarding the process of the sale both by phone and email. Anything I requested was dealt with promptly. I felt I was always treated with respect and in a friendly manner.
Hi,Thank you for taking the time to leave us a great review about your experience with us!
5/5
TrustpilotThank you Michael Ferris for being such…
Thank you so much Michael Ferris for being such a brilliant help in finding the perfect property to call “home” - nothing too much trouble and no question too silly, you’ve taken the stress out of the whole process and for that I can’t thank you enough. I will definitely recommend you to any of my friends and family looking to buy, sell, or rent in the future. Thank you!!
Dear AdeleThank you so much for your kind words and your fantastic review, we really appreciate your time in doing this and that you have passed on the great experience you have had with BJB to others, if you need any further help or assistance please do not hesitate to contact us.Kind RegardsManagerBJB Congleton
5/5
TrustpilotAs a family we would highly recommend…
As a family we would highly recommend Butters John Bee in Sandbach. We have been really impressed with the customer service we received especially from Reuben Gittings. He couldn’t doEnough for us, making sure all the questions we had were answered and arranging several viewings for us. Reuben was really friendly and approachable and made our experience with Butters John Bee easy and enjoyable right down until we agreed a sale.
Thank you very much for your kind words they are much appreciated.Best Wishes Reuben
5/5
GoogleI would recommend Butters for selling your house in Sandbach. From the very first contact, with George, the approach is professional and friendly. They manage the ongoing communications really well, and Natasha kept things moving. Thanks to you all for excellent service !
Thank you for the kind review Steve, it was a pleasure to assist you with the move. Best of luck in the future. George, Natasha and the rest of the team
5/5
TrustpilotBJB have been extremely reliable and…
BJB have been extremely reliable and attentive throughout the letting of my property. All expectations were met. Everything happened according to the timeline I was promised and a suitable tenant was found within a day of the property being put in their hands.I will be using them for all future lettings. Special thanks to Lucy at BJB Hanley who has answered all my questions and kept me fully updated throughout.
Hello Amanda, everyone here at Butters John Bee Hanley lettings are thankful for your 5* review and are delighted you are pleased with our service. We will ensure your kind words are passed on to Lucy.Kind Regards Lettings Manager
5/5
TrustpilotWolverhampton branch
We arranged to view a property with the Wolverhampton branch and was shown around by Luke. We then submitted the application for the property and was kept informed throughout the process. Elisha was very polite (as was Luke) at all times, kept us informed and also on the next steps. Nothing was too much trouble even with me phoning them a lot with my worries lol Will definitely recommend
Good Morning,Thank you very much for taking the time to leave us a review. We are very happy you received a 5* service, it was our pleasure to help you throughout your process. Thank you once again Butters John Bee Wolverhampton
5/5
GoogleJess did a cracking job explaining what BJB can offer and took some great photos. She really makes the process comfortable and kick started the same of my house. She also arranged help with mortgage advice, as well as passed her view on the property I was buying. Within a day I had a viewing, and an offer on the house the day after! Thank you also to Rob for facilitating the viewing and buyers finances.
What a glowing review for Jess and Rob at BJB Sandbach. We are so glad to hear Jess did a cracking job talking you through what BJB have to offer, and your right, your photos and video tours look amazing! Jess does aim to make the process as comfortable as possible, and she is most peoples first impressuon of selling a home, kick start the process indeed! We are glad she was able to help you out with mortgage advice, and provided you with a professional view on your onward property purchase. We are happy to hear that Rob had someone in the wings that he has been working with which resulted in an early off market viewing, which lead to an offer and the home being sold off market so quickly. Rob will be your main point of contact now for all secondary viewings and measure ups and off course to keep on top of the buyers fiances! Anything you or Charlotte need, please reach out! All the best BJB Sandbach.
1/5
TrustpilotIf you can avoid renting through BJB
If you can avoid renting through BJB, then do so. The worst company I have ever known for ‘customer service’! I reported a faulty shower and it took over 10 telephone calls & 12 months to get fixed. Then I had a problem with the gas hob as two burners had stopped working….11 months later and only after I reported a gas leak did they finally arrange for an electrician to come out and replace it. Most recently, my sink has started leaking and flooded my kitchen and the shower rail no longer keeps the shower head in place….reported 5 months ago and again when they advised my rent was going up, but still nothing! If I could give zero stars I would have. BJB - up your game and either sack the ‘property managers’ that don’t manage properties or train them in customer service and best practice!
5/5
GoogleReally cannot fault the service and support from the whole BJB team throughout the process of selling my house. They were amazing through complications and incredibly patient with me as I probably asked far too many questions! Natasha was … More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Butters John Bee, Sandbach won Gold; Butters John Bee, Crewe won Platinum; Butters John Bee, Winsford won Platinum; Butters John Bee, Newcastle Under Lyme won Platinum; Butters John Bee, Stoke-On-Trent won Platinum; Butters John Bee, Congleton won Gold; Butters John Bee, Northwich won Gold; Butters John Bee, Stafford won Gold.
