Butters John Bee Sandbach reviews

★★★★★ 5/5

Trustpilot

Fantastic service

Very happy with service.Jenna has handled the letting of two of my properties and will be doing the next one due shortly.Jenna has always been friendly and knowledgeable throughout all proceedings as well as being willing to go beyond the call of duty.I would recommend Jenna to anyone looking to let a property (in fact I have).As well as being fantastic to deal with Jenna has managed to find tenants for me extremely quickly.

Tom · 30 January 2020

★★★★★ 5/5

Trustpilot

Brilliant Service from BJB Crewe

Really grateful to Sam in BJB Crewe office. Incredibly professional, knowledgeable, patient and have gone out of his way to help with everything and even arranged a viewing late in the day to suit my restricted availability. All my phone calls and email queries have been dealt with quickly and efficiently. Just exchanged on 2 BTL properties in central Crewe and hope to secure more in the future. Adrian and Marcin in the branch has also been at hand to help me. Felt very welcome when I first visited the Crewe office - friendly staff - made such an impact to me esp. after being on the road for 4 hours!! Highly recommend Sam and his colleagues in BJB Crewe Sales, Letting and Mortgage Broker. Thank you Sam for everything and please keep me on your mail lists of new listings.

Angela · 2 October 2023

★★★★★ 5/5

Google

Rob Hubbard was couteous and efficient, he has thorough knowledge of the property we were shown around and was good enough to follow up answering the additional questions we had. Well done Rob, keep it up.

Martin · 5 June 2024

★★★★★ 1/5

Trustpilot

Guilt Tripping [and terrible service]

Received a letter in the post trying to guilt trip us into selling our home so a family of adults can move in? We have a child living here, so I don't see how adults are a priority. Never dealt with BJB before and certainly won't after reading this! Besides, the family want a detached house and most houses around the target areas are semi-detached/terraces, so clearly BJB don't know the area too well.Update: spoke with the brach over the phone to find out why it's acceptable to be posted this letter, and we were greeted by rude, condesending staff. Terrible service. Maybe BJB should consider the residents that are receiving their letters as they don't know their personal circumstances.

Andrew · 13 August 2024

★★★★★ 1/5

Trustpilot

⛔ Absolutely shocking⛔ never answer …

⛔ Absolutely shocking⛔ never answer calls or emails, Incompetant agents giving false /wrong information, they Never obey instruction they prefer to protect there income. Making constant excuse after excuse. Each and everytime you manage get in touch by visiting the branch the agent that you are dealing with as either left, off sick or training. Stay clear guys

Carley · 8 April 2026

★★★★★ 1/5

Trustpilot

I would not recommend Butters John Bee…

I would not recommend Butters John Bee - Northwich Estate agents they ignore your messages, zero communication, would not add or amend any pictures once submitted, failed to represent clients who came to view the property 343 Manchester Road twice, no sales contract was provided, we agreed 1.5% verbally, they took advantage and took 1.83% still waiting for a call back to discuss.

Cheshire · 24 February 2026

★★★★★ 1/5

Trustpilot

DO NOT EVEN THINK ABOUT USING

Tried to contact lettings at Crewe no response so escalated to Emma who is the next stage up who previously promised me replies within 48 hours but almost two weeks later nothing so then escalated to Andy Townsend reginal manager who in all fairness responded very quickly telling me that I would be contacted within a week which again did not happen so contacted him again to which he replied that he would place it as a formal complaint but I have no idea how that helps me get any contact from BJB regarding my property

Graham · 22 September 2025

★★★★★ 5/5

Google

We have just sold our house with John Butters Bee. We can't praise the staff at the Sandbach Office highly enough. Jessica Jinks came and valued our property. She was friendly and professional and knowledgeable about the local housing market. Once we decided to put our property on the market with them Jessica came and took photographs and the house was promptly advertised online the same evening. Also, must mention Rob who dealt with organising a lot of our viewings and Melissa for her helpful negotiations with our buyer. All in all a very positive experience in what can be a very stressful time.

Anne · 3 August 2024

★★★★★ 5/5

Google

Natasha Forsyth from the Sandbach branch has been AMAZING! So helpful and efficient at all times throughout the entire purchase of my new house. She is a true professional and an asset to Butters John Bee Estate Agents. Thank you Natasha for all of your hard work. It is much appreciated.

Rachel · 13 June 2023

★★★★★ 5/5

Google

I am thrilled to share my exceptional experience with Rob. From the very first interaction, Rob exhibited professionalism, deep house sale knowledge, and an unwavering commitment to understanding my needs. His friendly demeanor made the entire process enjoyable and stress-free. Rob's expertise shone through as he provided recommendations that perfectly matched what I was looking for. He was incredibly responsive, promptly answering all my questions and addressing any concerns with clarity and patience. His dedication to customer satisfaction is truly commendable. What sets Rob apart is his genuine passion for helping me. His attention to detail and follow-up underscored his commitment to building lasting client relationship. I highly recommend him to anyone seeking a top-notch house agent who delivers exceptional service.

Yinka · 25 July 2024

★★★★★ 5/5

Google

Jess came out to value our home after a recent extension. She was very friendly, professional and knowledgeable. She gave us some really valuable advice regarding the ceiling price for the area and not over developing the property, and what realistically our budget would potentially get us in the area should we choose to sell. She thoroughly explained Butters pricing strategy and the reasoning behind it and we feel her estimate was fair and realistic. We would definitely consider using Butters should we go ahead with selling our home.

Fiona · 25 July 2024

★★★★★ 1/5

Trustpilot

Nuisance cold calling & desperate for business

We are currently up for sale with another agent in town however BJB somehow went to great lengths to obtain private information. My mobile telephone number & my address trying to poach my home sale for their business. Refusing their service later the same night 19:50pm I recieved another business cold call. I wasn't happy twice in one day! Nuisance cold desperate calls are not a good advert for BJB. When I asked where my personal information was obtained from the conversation became awkward & strained! Obviously some underhand third party dial up selling!

Sally · 13 September 2025

★★★★★ 5/5

Google

We approached Butters John Bee to sell our property after a terrible experience with another local agent. We met Natasha (who is wonderful) and immediately knew we had made the right decision to swap. Natasha kept up great communication throughout the process and saw us through to completion. Thank you!

Katherine · 13 June 2023

★★★★★ 1/5

Trustpilot

Not very professional

Was with BJB for a long time whilst they managed a property for me. Then ground theyvgot me the worst possible tenant who caused so much damage and damp notbopeening windows etc. Asked them to serve a sec 21 notice which they did but dint follow it up despite the fact they got me legal insurance cover. They kept on taking the tenants' word that they would move out which they didn't. Had to start all over again and this time tenants moved out and BJB were instructed to apply to keep the deposit. Once again they failed to act and the deposit was returned to the tenant. They then charged me for the final examination of the property. Cost me over £7k to repair the property. I went to sell the property and they were the most expensive to sell through so went to another agent. Never again will I use them or recommend them.

Parminder · 5 September 2025

★★★★★ 5/5

Trustpilot

Excellent service from start to finish

This is the third time I've used Butters John Bee and like both previous occasions, Gary and Charlotte and the team have been responsive, helpful, friendly and always ensured the process went as smoothly as possible. I've purchased and sold via BJB, and would recommend them to anyone.

Terry · 23 July 2023

★★★★★ 5/5

Google

Throughout all of my dealings with Natasha she has been pleasant, organised and sensitive to my situation. She regularly keeps me in mind when properties come to the market and I really appreciated her honesty when it was likely a sale was going to fall through. Natasha and all of the Sandbach BJB team are a delight to speak with during what is a very stressful process at times. Thank you all!

Charli · 4 November 2024

★★★★★ 5/5

Google

Jess was very informative and helpful, answered all the questions I had honestly and confidently, called me the following day to check in and see if I had any further queries. Great service!

Abbey · 5 June 2024

★★★★★ 5/5

Google

Tam was lovely and very helpful as I am a new buyer as I've never done it before, she talked me through everything in detail, explained everything thoroughly. Thank you so much 💓 …

Ali · 13 May 2024

★★★★★ 5/5

Trustpilot

I have been dealing with Kylie Palin…

I have been dealing with Kylie Palin for the recent purchase of my property. Everything was dealt with in a professional manner and I was kept up to date on a regular basis regarding the process of the sale both by phone and email. Anything I requested was dealt with promptly. I felt I was always treated with respect and in a friendly manner.

Mrs · 12 August 2021

★★★★★ 5/5

Trustpilot

Thank you Michael Ferris for being such…

Thank you so much Michael Ferris for being such a brilliant help in finding the perfect property to call “home” - nothing too much trouble and no question too silly, you’ve taken the stress out of the whole process and for that I can’t thank you enough. I will definitely recommend you to any of my friends and family looking to buy, sell, or rent in the future. Thank you!!

Adele · 21 January 2020

★★★★★ 5/5

Trustpilot

As a family we would highly recommend…

As a family we would highly recommend Butters John Bee in Sandbach. We have been really impressed with the customer service we received especially from Reuben Gittings. He couldn’t doEnough for us, making sure all the questions we had were answered and arranging several viewings for us. Reuben was really friendly and approachable and made our experience with Butters John Bee easy and enjoyable right down until we agreed a sale.

Abigail · 19 June 2019

★★★★★ 5/5

Google

I would recommend Butters for selling your house in Sandbach. From the very first contact, with George, the approach is professional and friendly. They manage the ongoing communications really well, and Natasha kept things moving. Thanks to you all for excellent service !

Steve · 16 October 2023

★★★★★ 5/5

Trustpilot

BJB have been extremely reliable and…

BJB have been extremely reliable and attentive throughout the letting of my property. All expectations were met. Everything happened according to the timeline I was promised and a suitable tenant was found within a day of the property being put in their hands.I will be using them for all future lettings. Special thanks to Lucy at BJB Hanley who has answered all my questions and kept me fully updated throughout.

Amanda · 18 September 2019

★★★★★ 5/5

Trustpilot

Wolverhampton branch

We arranged to view a property with the Wolverhampton branch and was shown around by Luke. We then submitted the application for the property and was kept informed throughout the process. Elisha was very polite (as was Luke) at all times, kept us informed and also on the next steps. Nothing was too much trouble even with me phoning them a lot with my worries lol Will definitely recommend

Katie · 21 January 2020