Butters John Bee Sandbach reviews

★★★★★ 5/5

Google

Jess did a cracking job explaining what BJB can offer and took some great photos. She really makes the process comfortable and kick started the same of my house. She also arranged help with mortgage advice, as well as passed her view on the property I was buying. Within a day I had a viewing, and an offer on the house the day after! Thank you also to Rob for facilitating the viewing and buyers finances.

Matt · 3 August 2024

★★★★★ 1/5

Trustpilot

If you can avoid renting through BJB

If you can avoid renting through BJB, then do so. The worst company I have ever known for ‘customer service’! I reported a faulty shower and it took over 10 telephone calls & 12 months to get fixed. Then I had a problem with the gas hob as two burners had stopped working….11 months later and only after I reported a gas leak did they finally arrange for an electrician to come out and replace it. Most recently, my sink has started leaking and flooded my kitchen and the shower rail no longer keeps the shower head in place….reported 5 months ago and again when they advised my rent was going up, but still nothing! If I could give zero stars I would have. BJB - up your game and either sack the ‘property managers’ that don’t manage properties or train them in customer service and best practice!

Nigel · 8 August 2025

★★★★★ 1/5

Trustpilot

We rented off a landlord who sold…

We rented off a landlord who sold through these and we have tried to get in touch with them after leaving England. Now we are in the process of court procedures due to the landlord ignoring us and disappearing. No help from butters john bee whatsoever. Noone buy no 34 wroxeter way sirchley as you'll be deeply upset with how you'll be left with it

Laura · 28 December 2025

★★★★★ 5/5

Google

Great valuation in a professional and friendly mannner.

Tracey · 11 July 2026

★★★★★ 5/5

Trustpilot

Very pleased with service provided

Could not thank the guys enough helping me sell my property in the Telford branch, they kept my up to date on viewings especially Matt who emailed me regularly so I knew what stage we were at. With the help of Butters Bee my house was sold very quickly with ease and no major problems throughout the wayVery pleased with the service given to me and would recommend to others

Lynne · 12 March 2019

★★★★★ 5/5

Trustpilot

Really helpful, professional and understanding!!!

Newcastle under Lyme BJB were so helpful when we were trying to find a new house to rent. Lydia was especially helpful and patient with us even though it was over Christmas and we were having some issues with the previous house. She made the whole process easier and less scary and always responded to emails very quickly. I highly recommend BJB for being efficient, helpful and understanding.

Jack · 21 January 2020

★★★★★ 5/5

Google

We highly recommend using Butters John Bee Sandbach as an estate agent. The professionalism and communication from Natasha was fantastic. She responded to every email or telephone call promptly. Natasha was so friendly and approachable, it made dealing with her a pleasure..

Kate · 7 April 2025

★★★★★ 5/5

Trustpilot

The Congleton Team of BJB were the…

The Congleton Team of BJB were the upmost professionals and took me through the process efficiently and in a timely manner. All of this was conducted at short notice from myself and a Tenant was established within 2 weeks of advertisement. This was primarily due to the enthusiasm and dedication of the lead BJB agent Michael Ferris whom ensured timely communication and continually took proactive action to secure Tenants.

Alistair · 6 August 2019

★★★★★ 5/5

Trustpilot

Fabulous

The Sandbach team has been absolutely fantastic, they went over and above my expectations and were so helpful. Excellent value for money, they took time and effort to keep the sale moving and liaised with all parties and their solicitors to ensure everything went smoothly. Thank you Natasha and Rueben I am so grateful for all of the trouble you went to.

MissMander · 16 July 2021

★★★★★ 5/5

Google

Tam was absolutely fantastic and helped us every step of the way with buying our new home. Thank you so much for making this so easy for us :-)

Phil · 25 June 2024

★★★★★ 5/5

Trustpilot

Fantastic letting service

Fantastic letting service received from Rebekka who has worked exceptionally hard to ensure that our rental payments are paid on time by the tenant after I transferred the letting management from another Estate Agents in arrears with a bad paying tenant. Her hard work has been really appreciated to get things back on track. I would have no problem in recommending Butters John Bee and especially Rebekka to anyone.

Of · 11 May 2019

★★★★★ 5/5

Trustpilot

Now completed on my first house!!

Now completed on my first house!!From the initial enquiry to being handed the keys, Sophie was amazing every step of the way. People say buying a house can be stressful but Sophie and BJB made it so easy. Thank you!

Cal8910 · 5 November 2023

★★★★★ 5/5

Trustpilot

We were extremely pleased from the…

We were extremely pleased from the service we had from John butters Bee particularly Steve.His service was an exceptional professional throughout this process and really came through with helping us get the property as soon as possible.The staff the we dealt with as well Emma, Corrie were also both genuinely helpful and sorted through situations promptly and professionally.Overall the best agency we’ve come to for moving home.

Rena · 28 February 2020

★★★★★ 2/5

Trustpilot

Rubbish communications

This company needs to 'up' its communications. I emailed the Hanley (Staffordshire) branch, no reply. So I rang a number I found after an online search for the Hanley office and got their head office (I think) in Colchester! The dialling code was correct for the Hanley area, so this is highly deceiving. I wanted to speak to Hanley. How can anyone in Colchester know about what's going on in Hanley? The person who took my call was pleasant and said she would contact Hanley and that I should also email again too so that they could connect the two messages. The two stars are for the fact that I did actually get to speak to someone albeit the wrong person. I did email again and got no reply. Get your communications sorted BJB, you aren't making a good impression.

Jane · 23 July 2025

★★★★★ 5/5

Trustpilot

Nothing was too much trouble for Emma...

We sold our house really quickly last May with Buttersjb. We had Emma Spanton there for us the whole way through to Completion, Emma was so helpful, nothing was too much trouble even though i kept ringing and emailing her for updates. We were very happy with the service we got from Emma and the team at Newcastle-under-Lyme, Thank you Emma. We couldnt have got through it without you.

Mr · 31 January 2019

★★★★★ 5/5

Google

Ryan visited my home today to provide a valuation and explain the service I would receive from BJB if I decide to put my property on the market. He was polite throughout, very personable, and ready to answer any questions.

Moira · 11 October 2025

★★★★★ 5/5

Trustpilot

Recommended company

We have used Butters John Bee in Crewe on previous sales and always helpful. Maddy has been professional, efficient and supportive. Recommended. Thank you to all the Team.

HR · 30 August 2025

★★★★★ 5/5

Google

I recently had the pleasure of speaking with Jessica from Butters John Bee estate agents in Sandbach. Their professionalism and knowledge were truly exceptional. From our initial conversation, they were prompt, courteous, and attentive to my questions. Throughout the entire conversation Jessica demonstrated a deep understanding of the market, providing invaluable insights and guidance. They patiently answered all of my questions and addressed all of my concerns. I can highly recommend Butters John Bee, Sandbach services to anyone in need of a reliable and competent estate agent. Jessica, I am looking forward to working with you again in the near future.

Karl · 13 April 2024

★★★★★ 5/5

Trustpilot

Excellent service from start to finish

Excellent service from start to finish, particularly from Kelly Johnson who was so helpful all the way and went out of her way to help and always got back to me straight away by phone or email . I can’t thank her enough

Rachel · 8 June 2026

★★★★★ 5/5

Google

We sold our property through BJB Sandbach and we couldn’t recommend them enough. Natasha and the team were always extremely helpful and on hand to help with any questions we had. If we do decide to move in the future, we will 100% be using BJB again. Thank you Natasha, George and team 🙂 …

Andrew · 13 June 2022

★★★★★ 5/5

Google

AMAZING JESSICA!! An asset to your company! Made the business easy to follow and did it with ease and a confidence- she has my 1000% trust as a result. She could identify it was emotionally tough for me making these decisions and her empathy and support was sooo appreciated! Her humanity and knowledge combined makes her an ideal estate agent. I have no doubt that she’s the best person to sell my family home.

Joann · 25 July 2024

★★★★★ 5/5

Trustpilot

Above and beyond

We used BJB in Sandbach to sell our home. We experienced delays and issues from down the chain. During the while experience Melissa and the team provided excellent communication and regular updates. They went above and beyond to get our house sale completed.

Beckie · 24 July 2023

★★★★★ 5/5

Trustpilot

We were looking for somewhere to move…

We were looking for somewhere to move into during lockdown and it was a very stressful time, Michael was so supportive and helped us every step of the way. He even met us on his day off to give us our keys, that’s truly going over and above! I would highly recommend using them - they have made a very stressful situation easier. Thank you.

Aimee · 9 June 2020

★★★★★ 5/5

Trustpilot

Thank you!

We were so pleased with how quickly and smoothly the whole process went. We used the Sandbach office where Diane was particularly helpful and very proactive in trying to move the process along as fast as possible. She also offered help and advice to us as newcomers to the town and provided a kind of aftersales service to help us settle in. Many thanks Diane!Don & Vivienne Higgs

Don · 25 February 2019