Butters John Bee Sandbach reviews

★★★★★ 1/5

Trustpilot

Unprofessional who over promise and under deliver

I wouldn’t recommend them to sell your property! They give Estate Agents a bad reputation. They made lots of promises to get our business, and justify their higher commission, then didn’t deliver. They had very very poor communication, they never measured the property for the floor plan. When we gave notice, an offer materialised from nowhere, which coincidentally fell through as soon it was followed up and the validity of the buyers position turned out to be contradicted. They have wasted 5 months of our time and cost us money.

Tristan · 17 October 2020

★★★★★ 1/5

Trustpilot

Possible the worst estate agent in the…

Possible the worst estate agent in the land. Worked for them and would strongly recommend other agents for both a career path and to see your home. Stay away from them and sister companies

Michael · 3 December 2024

★★★★★ 1/5

Trustpilot

What can I say usless not interested at…

What can I say usless not interested at all left waiting for a viewing no show for the second time even though went in office to arrange apparently lost the keys

Customer · 31 March 2023

★★★★★ 5/5

Trustpilot

Extremely helpful and polite staff

Extremely helpful and polite staff. I cannot mention names on the internet however A (manger) & L (our agent) explained everything from start to finish.Our property was let within 48 hours of the paperwork finished.Excellent work BJB and a pat on the back for the lettings team in Newcastle under Lyme.

Tom · 4 September 2019

★★★★★ 5/5

Google

Olivia has just shown us a lovely house in Sandbach and was so helpful, answered all our questions and helped us through a new process. Thank you!

Nic · 18 July 2023

★★★★★ 1/5

Trustpilot

A very stressful and disappointing experience

Interestingly, there are no reviews for the Sandbach branch. I would personally give them a miss - there are far better, more personable and respectful agents in Sandbach. Having decided against them for the sale of my own property, I was unfortunate enough to be caught up with them in the chain and sadly found them to be unprofessional throughout. I could initially empathise with staff, the majority were furloughed and a small number, working long hours and stretched to breaking point, were expected to run several branches. Things did not improve, however, on the gradual return of employees from furlough. Instead, they seemed to take a downward spiral as the emphasis appeared to shift to bringing other properties to market rather than paying attention to the service for those already onboard. A very stressful and disappointing experience.

CS · 29 August 2020

★★★★★ 5/5

Trustpilot

Thank you so much, Danielle!

I don't leave many reviews as a rule, but for the level of service I have just had the pleasure to encounter, I really must comment publicly.Last weekend, there was an act of vandalism on one of my properties, where two windows were smashed. Obviously, to secure the property and the tenants within, this needed fixing and fast.No sooner had I contacted Danielle Thompson at BJB Maintenance than she was straight back to me to say that the matter was in hand, a contractor had been appointed, the windows would be boarded within the next hour, the windows measured, and replaced asap.To say Danielle's response to the problem was rapid is an understatement! She sorted it all straight away! She talked me through the process and sent me a confirmation email almost instantaneously. She liaised with the tenant on my behalf, and was polite, courteous and professional throughout the whole process.Thank you so much, Danielle!

Enormousju · 3 August 2020

★★★★★ 5/5

Trustpilot

Find a tenant service at Winsford BJB

We approached the Winsford branch to let out a rental property. Jenna could not have been more helpful - she has a clear understanding and extensive knowledge of what the products BJB have on offer and is very helpful. Everything we asked of her was completed and she kept us up to date with our tenancy application from our point of view and our tenants. I would recommend using BJB for the find a tenant service and especially ask for Jenna for excellent customer service!

Kayleigh · 27 July 2020

★★★★★ 5/5

Trustpilot

5 Star Service !!!!!

Excellent customer service all the way through from initial inquiry through referencing to completion. Chelsea and Lydia could not have been more helpful. They even let me schedule a second viewing to measure up. Absolute pleasure dealing with them and I would recommend them at the drop of a hat.

Jono · 5 November 2019

★★★★★ 5/5

Trustpilot

I have rented off butters John bee for…

I have rented off Butters John Bee for nearly 12 months. The service I have received from start to finish has been nothing but exceptional. We met Hayley Kelly on our first viewing and have delt with her ever since.. She is a pleasure to deal with and has resolved every issue promptly and professionally . We have just signed another 12 month tenancy and we know it will be another 12 months of great customer service. Don't ever leave please Hayley!!Kat&Tom

Katherine · 9 July 2020

★★★★★ 5/5

Trustpilot

Highly recommend

I don’t normally write reviews but as I always receive amazing service, I wanted to give some recognition.I’m a tenant of Butters John Bee, whenever I’ve had an issue, I always speak to Stacey, who has always efficiently dealt with things, she’s always had great communication with keeping me in the loop with what’s going on with a couple maintenance issues, and matters are always dealt with quickly. Stacey always makes me feel like nothing is too much trouble.I’ve been a tenant with a few estate agents but non of them compare to my experience with BJB.Highly recommend

Katie · 8 July 2020

★★★★★ 1/5

Trustpilot

Appalling service

I am not all impressed with the experience we are getting from BJB Alsager - I have rang through to the office asking to speak to the sales manager to be told he was in a meeting, it later came to my attention he was actually at his daughters all day - this isn't my issue, the issue is I was lied to! none the less I was told he would be put as a high priority and I would be contacted back today....9-days later I'm not holding my breath.The property listing is lazy and quite frankly unprofessional! I would not recommend I'm afraid. I have now escalated this to their customer relations department as they have failed to get back in touch with me.

Phil · 6 July 2020

★★★★★ 5/5

Trustpilot

Butters John Bee Estate Agents are the best!

Purchased a property through them last year, and the process went very smoothly! But much more, their continual customer care services for their clients is absolutely amazing! Always happy to help and very friendly! Many thanks again Margaret and Tyler of the Longton branch! You both are so kind 😊

Cynthia · 9 February 2024

★★★★★ 5/5

Trustpilot

Have had an excellence experience with…

Have had an excellence experience with Butters John Bee, they’ve gone above and beyond with helping my family relocate to the area. Special thanks to Chelsea, she’s been absolutely brilliant to us. Alfie Salih

Alfie · 11 September 2019

★★★★★ 5/5

Trustpilot

Abigail, from Butters John Bee is AMAZING

Hi there :)So I asked for information on the property late April, and a lady called Abigail got to back me within 10 minutes.From there we had a deeper look, and fell in love with the property. We had many questions to ask (if I'm honest I probably sent her more than ordinary people would!) but Abigail, was very professional, polite, and answered everything immediately.My partner has lived in many properties in England, and has said this has been the best experience she's had whilst moving. I would highly recommend Butters John Bee, and especially, Abigail, she was truly amazing throughout the process, and even sent an email a week after we moved in to ensure everything was okay (which it was)Thankyou so much Abigail for everything you've done (especially in this hard time everyone is going through with Covid)We both really appreciate it. Dennis and Sionade.

Dennis · 8 June 2020

★★★★★ 5/5

Trustpilot

Many thanks to lucy

Thank you for helping us with all the steps into moving in our new house. I cannot thank Lucy enough for all the work and keeping us informed with everything stage by stage.

James · 30 January 2020

★★★★★ 5/5

Trustpilot

Warm welcome at Newcastle under Lyme

I have viewed many properties with bjb and have been impressed with the service I have received. The person I have had the most contact with has been Emma Spanton who has a warmth and professionalism I have really appreciated. She is efficient, caring, and a real asset to the branch.

Jillian · 1 March 2019

★★★★★ 5/5

Google

I would highly recommend this service. The whole Team were very efficient from start to finish and gave me regular updates throughout, without prompt. Andy

Andy · 17 August 2023

★★★★★ 5/5

Trustpilot

EXCELLENT SERVICE FROM BJB at CREWE

I got a call back from BJB in CREWE agent Stacey just few minutes after making a call to book a house viewing. She is absolutely wonderful. Kindly answered all questions about a property and buying process. Many thanks !

Rima · 1 February 2022

★★★★★ 1/5

Trustpilot

The most awful & unprofessional company

The property management team & Ben Parry in particular have provided an appalling service. I would suggest you avoid at all costs.

Dal · 24 October 2023

★★★★★ 3/5

Trustpilot

Only as good as the people at BJB

Having dealt with Butters John Bee for many years while renting out my property, I have discovered that it very much depends on the person in the Property Management Team who is dealing with your request or issue as to how good they actually are.I have had a couple of really good people in the Property Management Team who keep you up to date with regular emails, replying to emails and calls, but I have had some really poor people dealing with my account on occasions. This can be really frustrating when trying to get a straight answer and when they are dealing with large sums of your money for work that needs to take place on the property, unfortunately in the past this has resulted in work not being carried out that had been paid for and me being non the wiser for over 6 months, resulting in very unhappy tenants and further unnecessary expense on actually trying to put the issues right.I have to say that my most recent issue was dealt with swiftly by Carol Yearsley and I was kept up to date with progress and the completion of the work, which was a refreshing change.

Adele · 12 March 2020

★★★★★ 1/5

Trustpilot

Honestly having to deal with Butters…

Honestly having to deal with Butters John Bee (Alsager) has been an eye opening experience of ineptitude!Let me list all the problems so far-Initially misleading us as to the demand for properties in this area.Failure to contact us within the initial 14 day cooling off period at all.Marketing the property without us signing off on the advert as discussed.Marketing the property at the wrong price and description. (we have proof).Trying to arrange viewings before any of the above issues wererectified.(again told there were people queuing to view)Failure to arrange an ECP before marketing the property as discussed and then removing the property because of this and blaming us.Recommending 'Move With Us' as a conveyancing company which purposely misquote and hide their fees in the small print The above company were rude, arrogant and incompetent. And it was left to me to cancel their services although initiated via BJB.Excuse after excuse as to why we experienced all the above but at no point did anyone think to follow up with a phone call.Failure to reply to my email wishing to discuss the above issues.Having been informed of people queuing to view, we have had 2 viewings in as many weeks.Being told the first offer we get on the property is going to be thebest and we should accept.Arrangement now cancelled!

The · 11 March 2020

★★★★★ 4/5

Trustpilot

The team are amazing

The team are amazing, they have excellent communication skills and always come back with the information that I required for my property. I liaised with Gurdia and Nicola for several weeks and at no point did they make me feel that I was taking up their time or when I asked a silly question they always gave me sufficient information. I felt very relaxed in dealing with them. They arranged to appointments to suit my busy working schedule, Nicola even went out of her way and contacted me during the weekends to prioritise appointments. Thank you very much to you all.

Shaida · 3 March 2020

★★★★★ 5/5

Trustpilot

I spoke to a lady called Liz today as I…

I spoke to a lady called Liz today as I was looking for some advise as a first time investor. She was very helpful and informative and I look forward to an association soon.Thanks again for your time and help. Great service and some fab tips !

Karen · 23 June 2020