Every review we hold for the Sandbach office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExcellent Service!
Excellent Service! Buying a property was made easy and hassle free. Elizabeth Ladd from Butters John Bee's Hanley branch was very helpful and efficient! Prompt responses to emails and telephone calls etc. Overall had a fantastic experience with Butters John Bee's Hanley branch and would highly recommend them to everyone!
Li · 22 February 2019
Agent replied · 12 June 2024
Thank you for your feedback. We are really please to hear that you have been happy with the service that you were provided. Kind regards, Hanley Manager
★★★★★ 2/5
TrustpilotThis company are dreadful
Brian · 24 October 2025
★★★★★ 5/5
TrustpilotButters John Bee, Crewe Branch
Would highly recommend Butters John Bee. I live in London and they sold my late father’s house in Crewe. They really went over and above to help me as I did not live locally. They were friendly and efficient and really appreciated their support at this difficult time.
Marie · 1 December 2019
Agent replied · 12 June 2024
Good morning Marie,I am really please to read that you were happy with our levels of service and that we were of support to you .Kind regardsFran WheatcroftBRANCH MANAGER
★★★★★ 5/5
TrustpilotVery helpful - Would recommend
Very helpful, Charlotte ended up doing alot of the communication & chasing that our solicitors should have been doing. Always helpful, nothing was too much trouble.
A customer · 13 June 2023
Agent replied · 12 June 2024
Hi and thank for leaving such a nice review for Charlotte. She's an asset to the branch and I'm delighted that she was able to help you. All the best in your new home. Regards, Gary Fear, Branch Manager, Butters John Bee Nantwich
★★★★★ 5/5
GoogleSold my property through BJB and was pleased with the service from all the team I dealt with. Arranging viewings was easy around times to suite me, and communication was great once an offer came in.
Matt · 13 June 2022
Agent replied · 12 June 2024
Hello Matt, Thank you for the feedback. It is very much appreciated. Good luck with everything, BJB Sandbach
★★★★★ 5/5
Trustpilotamazing help
Had use issue with this corona virus and my boiler breaking but Carol Yearsley always stayed in contact and tried her very best for us as a family to get it sorted! She’s so plight and understanding couldn’t thank her anymore for all the help she’s given!
Caitlin · 25 March 2020
Agent replied · 12 June 2024
Hello Caitlin,Thank you for your review and kind words about Carol, if we can help with anything else please don't hesitate to contact us.Kind regards, Rebekka GillLettings Branch Manager
★★★★★ 5/5
TrustpilotDuring the recent lockdown period…
During the recent lockdown period Rebecca Gill was the only staff member that took my call. She resolved my problem quickly and professionally.I wish more people were like her. 10/10.
Mat · 15 July 2020
★★★★★ 1/5
TrustpilotI’ve heard that Butters John Bee have…
I’ve heard that Butters John Bee have taken advantage of a charity for people suffering from domestic abuse. They have stolen money that was intended to provide support for women, men and families who are greatly in need. I will certainly never be using their services.
Alicia · 1 June 2020
Agent replied · 12 June 2024
Dear Alicia, Thank you for your feedback, which we believe to be in response to a recent social media post. For clarity, we would like to highlight that this is connected to the letting of a commercial retail premises, rather than a domestic dwelling; our Newcastle under Lyme branch are in no way connected to this transaction. We regret that the tenant doesn’t feel the property is fit for purpose. We are working with the tenant and the landlord to come to a solution but as the contract is signed the decision rests with the landlord. Unfortunately, due to Government imposed restrictions, we were unable to offer an in-person viewing and sent the tenant a short video of the property which was recorded prior to lockdown. The tenant ultimately made the decision to sign the lease, having had the time and opportunity to have this reviewed, and paid the rent for the first year in its entirety in advance; this was not a requisite of the letting but rather a decision made by the tenant. It's an unfortunate situation and we’ll continue to work with both sides in an attempt to come to a satisfactory outcome.bjb Commercial team.
★★★★★ 5/5
TrustpilotAbsolutely lovely
Absolutely lovely, Natalie was so helpful and professional, such a lovely girl nothing was to much effort ! Always accommodating with my schedule and commitments, will recommend highly.
Debbie · 18 December 2020
★★★★★ 5/5
TrustpilotWe are very grateful to Jenna Stelfox…
We are very grateful to Jenna Stelfox from BJB, because with patience and kindness we have helped us in everything and ways to get property. once again thank you for your hard work God always protects you and your family at your every step. BJB is the Best
NoNo · 4 July 2019
Agent replied · 12 June 2024
Thank you for your lovely review about Jenna. It is nice to hear how happy you are with her customer service.
★★★★★ 5/5
GoogleCredit where credit is due I had a very beneficial experience with Stacey O’Hara from the Sandbach office, very professional at all times totally recommended.
Mat · 13 June 2023
Agent replied · 12 June 2024
Thank you for your kind review. All the best, BJB Sandbach
★★★★★ 5/5
GoogleI had a lovely message from Melissa she went through everything with us and give some options I would recommend mind going through with these
Linda · 13 June 2023
Agent replied · 12 June 2024
Hi Linda, Thank you for your review. If you need any further assistance, please do let me know. Many thanks,
Melissa @ BJB Sandbach
★★★★★ 5/5
TrustpilotOutstanding, outstanding, outstanding
Outstanding! Outstanding! Outstanding!
Sandra · 21 October 2025
★★★★★ 5/5
TrustpilotThanks to Micheal
Thanks to Micheal. At what has been a difficult time to say the least, he has been professional and on the ball !! Would 100% recommend. Mrs Gorman
Miss · 19 October 2020
★★★★★ 5/5
TrustpilotLucy, fantastic service
Lucy made my experience simple and easy with her ability to respond efficiently and with the answers to any of my questions, overall a very pleasant experience with Lucy.
OliviaJade · 2 July 2020
★★★★★ 5/5
TrustpilotI'm using Butters John Bee 'regularly'…
I'm using Butters John Bee 'regularly' and ALWAYS nice and helpful staff, everything sorted on time. Worth every single penny! It's not even possible to compare with other agents as i didn't come across with agents who does what they promised - except BJB of course ;-)HIGHLY recommended!
Thomas · 14 April 2019
Agent replied · 12 June 2024
Thank you so much for lovely comments, it means a lot to us.
★★★★★ 5/5
TrustpilotExcellent service
Excellent service, I couldn’t get to the office so Kristianne drove twenty miles to me to sort the paperwork out which was quick and easy.Thank you
Ian · 3 May 2023
Agent replied · 12 June 2024
Hi,Thank you for taking the time to leave us a great review about your experience with us and Kristianne from the Nantwich branch!
★★★★★ 5/5
TrustpilotMy experience with butter John Bee was…
My experience with butter John Bee was great , delt with Jenna Stelfox, who was brilliant, nothing was a hassle for her, will promptly respond to any of our queries , very professional and polite .The renting process was straight forward cant recommend this agency enough :)
Omar · 24 September 2019
Agent replied · 12 June 2024
Dear Omar,Thank you for taking the time to review the service received from Jenna. I am delighted to read that you are happy with your move in process and wish you and your family all the very best of luck in your new home.Kind regards,Rebekka Gill Lettings Manager
★★★★★ 5/5
GoogleA visit from Jessica Jinks (BJB Sandbach) for a property valuation. Friendly, helpful and efficient service.
Pauline · 14 January 2024
Agent replied · 12 June 2024
Thank you Pauline for your kind words, Jess has already reached out to the local area to see if we can find what you are looking for - stick with us and we will get you moving!
★★★★★ 5/5
TrustpilotChelsea has restored my faith in…
Chelsea has restored my faith in butters John bee she was on the ball from the start and has gone above and beyond a real credit to butters john bee anyone that deals that fast with a application deserves to be noticed thank you so much
Steve · 13 January 2020
Agent replied · 12 June 2024
Dear Steve Hassett, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.
★★★★★ 5/5
TrustpilotThanks to Abigail
Thanks to Abigail. She supported very well , so that i can move to the house at an early date, Which was very emergency for me .
Ragul · 28 November 2020
★★★★★ 5/5
TrustpilotStacey O’Hara
Stacey O’HaraI can highly recommend Stacey for her professionalism and efficiency. Always a pleasure to work with and goes above and beyond to get any problems sorted promptly.
Stephen · 22 July 2020
★★★★★ 1/5
TrustpilotWinsford branch not good
Winsford branch not good, no calls back after making an offer,and also no calls relating to others we were interested in .I wouldn't use them
Simon · 9 May 2023
Agent replied · 12 June 2024
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@bjbmail.com with details and we will pass to the relevant team to investigate for you.Thank you
★★★★★ 5/5
TrustpilotButters John Bee
“I had 3 valuations on my house and found Kristianne from BJB very friendly and professional with by far the best preparation and advice on the market. Will definitely recommend “
Lisa · 15 October 2022
Agent replied · 12 June 2024
Thank you for providing this fantastic review of Kristianne from our Crewe Branch. We are happy she was of great assistance to you. Please do not hesitate to contact us if we can be of further help
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
