Reeds Rains, Salford Quays reviews

★★★★★ 5/5

Google

Just bought an apartment through Reeds Rains Salford Quays and received excellent customer care throughout the process. Laura was always helpful and very communicative. My opinion is that their staff are much more professional than many at other agencies in the area. Highly recommended.

Matthew · 20 January 2019

★★★★★ 5/5

Google

Very pleased with the service provided at this agency. Pleasant and professional. Always ready to help. Secured a beautiful property from them and assisted with everything that i needed. Highly recommended. Good service from the guys here. I happened to deal with an agent named Ali. And met one more on my next visit named Ian. Keep up the good work. Steven

Tipsy · 20 January 2017

★★★★★ 5/5

Google

Great service from the Salford Quays office. Ian in particular offered exceptional service and made the process for moving in less stressful. He was prompt in replying and was thorough when explaining contracts etc. I would highly recommend Reeds Rains!

Tesh · 19 January 2023

★★★★★ 5/5

Google

Laura, has helped hugely at progressing our sale. She has always updated us and got back to us promptly with information. Definitely made the whole selling process much easier.

Christel · 20 November 2023

★★★★★ 5/5

Google

We have dealt with the team since 2018, their professionalism, knowledge and customer service is outstanding. A really nice group of people to deal with whether on the sales or rental side, highly recommended for a first class service

Keith · 19 January 2023

★★★★★ 5/5

Google

We have just completed on a property with Averil and had an excellent experience with her from beginning to end! She was very responsive and incredibly helpful following up with the seller and their solicitors many times until we finally got it over the line, thank you!PositiveResponsiveness, Quality, Professionalism

Aron · 27 August 2021

★★★★★ 5/5

Google

We recently used Reeds Rains to find somewhere to rent and it was a fantastic and quick experience without any issues. Particularly thanks to Charlotte and Ian from the Salford Quays department for all their help -would definitely recommend!

Ted · 20 January 2020

★★★★★ 5/5

Google

I am very pleased with my property Manager Amber. She was very helpful and helped me alot and answered all my questions. I am very grateful for her.

Rawan · 21 October 2023

★★★★★ 5/5

Google

Reeds rains are really good at handling problems that we have in the house we rent, Amber is brilliant at helping with any problems and they are dealt with fast! thanks for all the help

YouKnowThatPodcast · 19 January 2021

★★★★★ 5/5

Google

After being messed around by other estate agents I had lost interest and could not be bothered. After my partner had a viewing with I think Olly? (may be wrong) the 'moving out' excitement had returned - hopefully will be taking the apartment off them!PositiveResponsiveness, Quality, Professionalism, Value

Joe · 27 August 2021

★★★★★ 5/5

Google

I had a very nice experience using Reeds Rains to rent out my property especially AmberI Tildesley is very helpful all the time. Whenever i have question, they reply very promptly. I m very satisfied with their service.

Gary · 20 January 2019

★★★★★ 5/5

Google

We recently had excellent experience with Reeds Rains when looking for an investment property. They were very responsive, professional and a pleasure to deal with. We saw Averil who was brilliant, but also the rest of the team who we spoke to on the phone.PositiveResponsiveness

Aleksandra · 27 August 2021

★★★★★ 1/5

Google

Before moving with this agency, we lived in 3 other flats. We never had problems with the other landlords, but this people is something out of this world. First of all I would like to clarify that they never played fair with us: in the visit to the house I told to the agent that I really wanted to rent the property, I even said to her to sign in the moment of the visit, but she told me that it was ok, that they were going to keep the property for me and that I could do the paperwork the next day. Next day, when I called her, she told me that the landlord accepted another offer. I think that was just a way to make me say that I was able to pay 6 months in a row. And so, the landlord accepted my offer. We moved to their property in February. When we moved there, the storage heaters were not working. At this point, I want to highlight that we moved with a 40 days baby. When you pay 6100 GBP before moving to a house, you expect a service. For 20 days, in February, with a baby, we lived without heaters. They just kept saying that maybe I didn´t know how to turn it on. I had to write them in a non friendly way to get a handyman in the house fixing it. And he had to fix it, because it was damaged. They came 2 or 3 times to visit the house to check everything was right. As in the contract, if the agent would have realized that something had to be repaired or cleaned, or misplaced, she had to aware us in order to do something about it. Well, in all the visits, she came to the house, checked it in 2 minutes, and said: everything is ok. We even got emails after each visit saying everything was ok. When we moved out, they sent us a email saying that the house needed a deep clean, 7 new bulbs (we stayed there for 10 months), and apart from the deep clean, they wanted to charge us for cleaning the door of the microwave (it just have a water vapour spoil in the door), for cleaning the door of a dishwasher that we never turned on, and they wanted to charge us for some mould and dump. Around 400 GBP for this. They even wanted to charge us to buy new curtains because of the damp , when curtains were made of a material 100% washable. The pictures of the original inventory had nothing to do with the inventory they did at the end of the rental. The first one, was a bit blurry, and the pictures of it were taken from a distance of everything. The pictures of the inventory they did when we moved out... What a crime. They did pictures with zoom of every single centimeter of the house, they moved furniture that weight around 50kg to do pictures of the floor below it. They even did a picture of the inside of a bin that it was not in the original inventory! So, they wanted to deduct 638GBP from our deposit, (we couldn´t get a VAT invoice, and the receipt they sent us was clearly suspicious: in the receipt one of the concepts was "Towel needs to be removed from kitchen floor 1 £4.00" Towel that we left there to protect the wooden floor from the water that could fall from the non-no-frost fridge). But I submitted a case through Mydeposit, and mydeposit has just given 340 GBP to them. If you are living in a Reeds Rains´s property, be aware. Keep this in mind. If you are not living in a Reeds Rains property, avoid them. The reviews with 5 stars are because before you move in their properties, a Barbie girl, ask you for the 5 stars review.NegativeResponsiveness, Quality, Professionalism, Value

Rafael · 27 August 2020

★★★★★ 5/5

Google

Our property manager Amber has dealt with our issues quickly and has helped us where needed with questions we had during the start of our tenancy.

Rhys · 23 July 2023

★★★★★ 5/5

Google

Reeds Rains are a really good agent. They completely take away the hassle of letting a property. They recently found me a tenant, who was happy to pay 12 months up-front

Daniel · 19 January 2023

★★★★★ 5/5

Google

This is my second year with reeds rains, Amber is our property manager , she always responds quickly and helps with any query we have , she is a kind lovely person.

Ranim · 20 January 2020

★★★★★ 1/5

Google

If i could give ZERO i would. didnt like that i questioned my check out charges for cleaning so they added additional false charges and tried to take my full deposit £850 ( apparently a studio flat i had been in for 7 months needed a full refurb - painting/new blinds/bathroom etc)! luckily i had emails to prove they added charges that where not a tenants responsibility and evidence that the flats condition was the same as check in. Deposit scheme awarded me 95% of my deposit back - they got £32.50! SUPER unprofessional staff - Amber specifically was rude and patronising. If you have to go with this micky mouse "company" make sure you take picture evidence of everything when you move in to cover yourself!

Julia · 20 January 2020

★★★★★ 5/5

Google

I recently moved in to the UK and my first rent was with Reed Rains. I received full support from Ian Jordan since the first visit until the sign off the paperwork. I recommend Reed Rains.

Danilo · 20 January 2017

★★★★★ 5/5

Google

Really professional estate agents. Ian was really helpful with our move, really on the ball with everything and responded to emails quickly even though it was over Christmas!

Samantha · 19 January 2021

★★★★★ 5/5

Google

I used the Reeds Rains in Salford to rent a flat. They were effecient, friendly and helpful and Ian was brilliant. I would highly recommend them to anyone.

Nic · 19 January 2021

★★★★★ 5/5

Google

Would highly recommend this agent. Ian Jordan from the Salford Quays office has been exceptionally great help. Made the whole process easy and he was prompt when replying to queries.

Simin · 19 January 2023

★★★★★ 5/5

Google

Always a pleasure to deal with Ian and Anna, latest move was a smooth ride thanks to their involvement. My service related requests are also handled promptly and professionally.

V · 19 January 2023

★★★★★ 5/5

Google

I as a landlord have used Reeds Rains for more than 6 years now and their service is outstanding. Ian ( the property manager) is super efficient and experienced.

Sue · 19 January 2023

★★★★★ 4/5

Google

I am the Landlord of an Apartment tenanted by Reedsrains found tenant in the Salford Quay area I find the Property Manager very easy to get hold of whether by phone or email and if the line to their extension is engaged they almost always call me back within a couple of hours and 99% of the problem is rectified within the phone call or I have the answer to the solution 90% score for the Property Manager and Reedsrains. I look forward to many more years of there professional guidance.

Malcolm · 20 January 2019