Every review we hold for the Salford office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleThe best place we've rented. The flats are modern and good quality. The location is lovely, close to the city centre but far enough that it's still quite peaceful. The whole complex is pet friendly and there are loads of really friendly people with dogs.
I'm especially happy with all the staff here, every single one of them has been incredibly helpful and friendly. We recently had a minor issue with our dishwasher and Sophie from the Neighbourhood Operations Support team took care of absolutely everything. She booked the repairs and checked in with us regularly to make sure the issue was resolved. It was all managed very professionally and I felt I was treated like royalty compared to the treatment I've had from private landlords and letting agencies in the past.
Conor · 7 June 2021
Agent replied · 7 June 2023
Hi Conor
Wow.........thanks so much for such great feedback and taking the time to give us your review. I will ensure I share with all team who will be be delighted , especially Sophie ! We are so pleased that you enjoy living here .
Take care and we hope to see you soon.
Kind Regards
Kim
General Manager
★★★★★ 1/5
GoogleIn the last month we have been left with no hot water multiple times, and now no water at all. The issue clearly isn’t fixed and it’s becoming increasingly frustrating when this is now a common occurrence.
Lydia · 23 November 2024
Agent replied · 23 December 2024
Hi Lydia, we are very sorry there has been some issues with the water system intermittently over the past 2 weeks which I assure you has and still is being managed by experts, a part was replaced immediately that failed but unfortunately there was a problem with a booster pump yesterday which is being replaced today . The estate team are working hard to fix this and monitoring the system, on all occasions it has been back up and running within a very short period of time . We apologise for this inconvenience and assure you the team are working hard to rectify but we totally understand this is frustrating . It is a very complex system with many parts and components so not always easy to immediately identify a quick fix . The estate team would be happy to speak to you or pop into the office for a full explanation. Once again please accept our sincere apologies for any inconvenience caused . Kind Regards Kim, Regional Director
★★★★★ 1/5
GoogleThe fact that this company can even receive a 1 star rating is worrying. Complete lack of professionalism and care towards residents, waiting on the phone for hours for the office to reply with 0 responses. Gave phone number for them to "return the call" about 6 times over the past 2 months with ZERO call backs. Just find another agency that have more staff and are more willing to help.
Jack · 10 September 2022
Agent replied · 7 June 2023
Hi Jack
I am really sorry to hear this, please can you supply us with some details of who you have been calling as unfortunately I cant find a record of you on our data base . There is another third party agency renting our apartments so please contact us directly in our office on site nmy@getliving.com with a phone number we can call you on .
Regards Kim , General Manager
★★★★★ 5/5
GoogleDenis and Tom were Super friendly and helpful.
Did a great job in super fast time.
Christelle · 10 May 2023
Agent replied · 7 June 2023
Hi Christelle, Thanks so much for your review , I am delighted to hear that you have found Denis and Tom helpful and everything sorted now ! I will be sure to pass on your lovely comments. Kind Regards Kim, General Manager.
★★★★★ 5/5
GoogleGreat pet-friendly flat, I'm in love with modern bathroom design.
5 min walk to the gym and supermarkets - amazing!
All the staff is really helpful, especially Joshua. Big thanks :)
Agatha · 7 June 2021
Agent replied · 7 June 2023
Hi Agatha
We delighted to hear you love your apartment and living in the neighbourhood, we really appreciate the time you have taken to give us your feedback. It is especially great to know that you find all the team helpful with a special shout out to Josh !
Take care, all the best
Kim
General Manager
★★★★★ 5/5
GoogleThe maintenance team here are brilliant. I have had two appointments booked and am so pleased with the service. Denis and Tom came as a team and Rick by himself, they were all friendly, professional and experienced and solved the issue in under ten minutes. Really appreciate their good work, so thank you!
Eloise · 26 January 2024
Agent replied · 2 January 2024
Hi Ellie, Really great to hear that Denis and Tom were able to assist you quickly and that you found them friendly and professional. Thank you for your review and I will ensure your comments are passed on. All the best Kim, General Manager
★★★★★ 5/5
GoogleTom and Shane were brilliant new job was fitted within 30min no hassle at all
Marcus · 17 May 2023
Agent replied · 7 June 2023
Hi Marcus , Thanks so much for the review I will be sure to pass on your comments to Shane & Tom . Is great to know you are pleased with the service . Kind Regards Kim General Manager
★★★★★ 5/5
GoogleMy partner and I couldn't have had a better experience at New Maker Yards. The team are fantastic and level of service is exceptional, Josh helped us find our apartment and got us settled in, so huge thanks to him for everything.
The flats are stunning and communal areas are great, it's really lovely to live right on the canal and have the co-op and Seven Brothers a few minutes walk away.
Ella · 7 June 2022
Agent replied · 7 June 2023
Hi Ella Rose, Welcome to New Maker Yards and thanks for taking the time to give us a review the team really appreciate it and especially Josh! I am delighted that you are happy with your experience so far and will be sure to share your feedback . All the best Kim , General Manager
★★★★★ 5/5
GoogleSo glad that we found this place. The location is prime for city centre living and work!
Had nothing but great service since booking a viewing and the lady looking after us went above and beyond to turn it around quickly answering all our questions professionally.
Really looking forward to settling in for a rent free summer next to the canal.
Thanks Selina and the team!
Jake · 7 June 2020
★★★★★ 5/5
Googlethe team at Get Living for new makers yard have been so helpful, me and my partner have been finding it very difficult to find a place that allows dogs (especially our dog - which is a Rottweiler) The Get living team went above and beyond to help us get a place - it was all very smooth from the communication to the viewings. we look forward to moving in at the end of november!
Lk · 27 November 2021
Agent replied · 27 November 2023
Hi Lauren, Thank you so much for taking the time to give us your review which we really appreciate! I am very pleased to hear everything as gone smoothly for you during your enquiry and viewing process. We look forward to welcoming you to New Maker Yards and hope you will be very happy in your new home . See you soon! Kind Regards Kim, General Manager
★★★★★ 5/5
GoogleLived in New Makers Yard for 2 years and have loved living here. Flats are modern and nicely furnished and the Get Living Team have always been helpful and quick to reply.
We recently moved apartments within the New Makers Yard, and the whole process was really smooth, and loving my new flat already! Only moved as we wanted a higher flat!PositiveResponsiveness, Quality, Professionalism
Donald · 24 August 2022
Agent replied · 2 August 2023
Hi Donald, Thank you so much for taking the time to give us a review we really appreciate it! We are really pleased you are happy in your new home and have found the team helpful and responsive, its great that you have chosen to stay living in our neighbourhood. All the best , Kim General Manager
★★★★★ 5/5
GoogleHad a viewing with Katie and she was really thorough, friendly and not too pushy. Thanks Katie!
Simon · 7 June 2022
Agent replied · 7 June 2023
Hi Simon,
Thanks so much for your feedback, Katie will be delighted and we hope to see you soon at New Maker Yards!
All the best Kim , General Manager
★★★★★ 5/5
GoogleBrad and Denis from the maintenance team were really great and helped with my wardrobe for the second time .The problem was resolved within less than 20mins both of them very professional and friendly. Thanks guys!!
SAE · 24 July 2024
Agent replied · 7 July 2023
Hi there,
Thank you so much for your great review, your kind words will passed onto Brad and Ross.
Kind Regards,
John Hards
Head of Relationship Management
★★★★★ 5/5
GoogleLoved our stay here had a very friendly community! Josh was always helpful to us from sorting our flat until we moved out:)
Beth · 7 June 2021
Agent replied · 7 June 2023
Hi Beth, Many thanks for your review we really appreciate you taking the time . We are of course sorry to see you go but it is great to hear you enjoyed living at New Maker Yards and found Josh helpful. We wish you all the best. Kim , General Manager
★★★★★ 5/5
GoogleSince moving in last year my experience has been quite positive, especially with how the way issues are being handled professionally. Joshua has supported us since the day we moved in and throughout the year, whenever there was a problem he made sure to solve immediately. So thank you for the great support Joshua.
Agbor · 16 June 2023
Agent replied · 23 June 2023
Hi Agbor, Thank you so much for taking the time to do a review we really do appreciate it. Its great to know that you have found Josh helpful and professional and I will certainly pass on to the team . Kind Regards Kim , General Manager
★★★★★ 4/5
GoogleI loved the place, the open space on the property, the advanced technology and the appliances used in the apartment. It's a premium apartment with a high living standards. The only concern is with the rent being a bit on the higher side and the living area could have been a bit more spacious and with a tv and connection. Rest everything is superb.
Razneesh · 7 June 2022
Agent replied · 7 June 2023
Hi Razneesh
Thank you for your rating which is appreciated , if you have any feedback for us please do let us know . Kind Regards, Kim General Manager
★★★★★ 5/5
GoogleI requested a change for two faulty downlights, and the team ended up replacing all four to ensure everything worked properly. Their service was helpful and efficient.
Sha · 23 November 2024
Agent replied · 23 December 2024
Hi Sha,
Many thanks for taking the time to review , I will share your comments with the team and I am pleased the maintenance team were able to assist you & you found them helpful and efficient. Kind Regards Kim , Regional Director
★★★★★ 5/5
GoogleVery friendly staff, Francesco was very helpful in assisting us with our tenancy transfe
r
Tala · 7 June 2022
Agent replied · 7 June 2023
Hi Tala
Thank you very much for taking the time to give us a review I will ensure your compliment is passed on to Francesco.
Kind regards
Kim General Manager
★★★★★ 5/5
GoogleLived in New Makers Yard for 2 years and have loved living here. Flats are modern and nicely furnished and the Get Living Team have always been helpful and quick to reply.
We recently moved apartments within the New Makers Yard, and the whole process was really smooth, and loving my new flat already! Only moved as we wanted a higher flat!
Donald · 7 June 2022
Agent replied · 7 June 2023
Hi Donald, Thank you so much for taking the time to give us a review we really appreciate it! We are really pleased you are happy in your new home and have found the team helpful and responsive, its great that you have chosen to stay living in our neighbourhood. All the best , Kim General Manager
★★★★★ 5/5
GoogleTom was very helpful
Adnan · 17 May 2023
Agent replied · 7 June 2023
Thanks so much for the review I will be sure to pass on your comments to Tom . Is great to know, that we were able to help and you are pleased with the service . Kind Regards Kim General Manager
★★★★★ 5/5
GoogleHad a little issue with the kitchen counter, Rosetta picked up the issue and had the maintenance in in no time to get it fixed 😊 …
Alexandros · 23 September 2024
Agent replied · 23 October 2024
Hi Alexandros, Thank you very much for your review , sorry to hear you had a problem but good to know Rosetta and the maintenance team were able to assist . Kind Regards Kim, Regional Director
★★★★★ 5/5
GoogleHad a great experience living here for 12 months, if i would be staying more in the UK’s i wouldn’t leave the place 💯 great experience …
Salsabeel · 23 September 2024
Agent replied · 23 October 2024
Hi Salsabeel, Thank you for taking the time to leave us your review, and we're delighted to hear you have enjoyed your time living with us, please know that should you ever wish to return, you will be more than welcome. Many thanks,
John Hards, Head of Relationship Management.
★★★★★ 5/5
GoogleLovely maintenance staff who fixed the problems swiftly!
Esme · 28 May 2025
Agent replied · 23 August 2024
Hi Esme, Many thanks for your great review. I've passed your comments over to Chenelle and we are delighted you are enjoying things thus far.
John, Head of Relationship Management
★★★★★ 5/5
GoogleDen and Tom from the maintenance team were absolutely great and have mounted my TV with no problems. Very professional and their job was great too. They were very friendly and have also cleaned up after themselves. Will definitely recommend them. I will be requesting for them next time.
Natasha · 8 May 2023
Agent replied · 7 June 2023
Hi Natasha, many thanks for your lovely review Den and Thomas will be delighted to hear your feed back as am I and I will ensure your comments are shared with the team . Thanks for taking the time to recommend it is much appreciated. Kind Regards Kim , General Manager
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
