Bridgfords Walkden reviews

★★★★★ 5/5

Google

Massive thanks to Karen for all her hard work over a difficult and lengthy purchase. If it wasn't for Karen's professionalism and perseverance, I am confident this purchase would not have completed. Cant recommend Karen highly enough.

Rob · 24 October 2020

★★★★★ 1/5

Trustpilot

made me complete 5 recaptchas to…

made me complete 5 recaptchas to unsubscribe from their spammy emails. this is a tactic to waste people's time so they give up and stay signed up to emails. why would I need to prove my identity to unsubscribe from emails? even a hacker would have better things to do

Nicholas · 13 August 2025

★★★★★ 1/5

Trustpilot

Just don't waste your time

If you want a company of people with minimal care for you and the process, who don't do what they tell you they are going to do, and then when you're trying to find out where things are up to, never answer the phone, Bridgfords are the one.

Jonathan · 2 September 2025

★★★★★ 5/5

Google

We've probably done something very good in this life if the universe has decided to guide our steps to this agency. It's been said that magic things happen through people. Karen Mooney brought that magic in our lives. We won't ever be able to thank her and to her team enough for how she coordinated every stage of the buying process. So smooth, so stress free! She knew how to release our fears, she knew how to keep our emotions in balance for months, she knew how to make us feel like, for a while, we are going to be the center of her life. The communication, problem solving, reliability, quick reaction, emotional validation and many more were not high quality, but double high quality 👌 👏. She's gone beyond and above with and for everything for us to be pleased, happy and safe. The best agency ever! THE AGENT OF THE YEAR! Thank you all from the bottom of our hearts 💕!PositiveResponsiveness, Quality, Professionalism, Value

Dana · 24 October 2021

★★★★★ 5/5

Google

Completed on our sale today, after just 5 weeks!! Bridgfords have been great from start to finish. Whilst their fees are slightly higher, they are worth every penny. John came out to do the valuation on our property and really knew his stuff and the area too. He advised a price higher than we were expecting but we trusted his judgement and it worked, the house was under offer after just one open day, a week after going live online. Karen has also been a great help and assisted throughout. thank you and would definitely recommend!

Sally · 24 October 2021

★★★★★ 1/5

Trustpilot

Lack of communication, unethical and unprofessional Practices

I had a very disappointing experience with [Agency Name]. I initially booked a viewing for a flat that was on sale, only to find out the appointment was cancelled because the flat was sold, and they forgot to inform me.Giving them another chance, I booked a viewing for another property. However, they insisted that I use their mortgage advisor even though I already had one and an Agreement in Principle. When I refused to change my mortgage advisor, they immediately cancelled my viewing appointment. This kind of behaviour is unprofessional and unethical. I would not recommend this agency to anyone.

Barbara · 25 June 2024

★★★★★ 1/5

Trustpilot

Atrocious Customer Service

Atrocious Customer Service. Have been chasing their Burnley branch for 6 weeks now and have emailed individuals there, as well as their general contact address and no one gives a damn.

Stephen · 29 January 2026

★★★★★ 5/5

Trustpilot

Rebecca Farnell was very excellent

Rebecca Farnell was very excellent, from the day of the viewing till the day it was concluded. she was friendly, kind, and her customer services skill was fantastic as well. i reckon you give her a raise. well done.

Idowu · 26 January 2024

★★★★★ 1/5

Trustpilot

Illegal practices

Illegal practices! Referred to the Property Ombudsman because contract was completed by manager, Tammi, and not ourselves, meaning we incurred hundreds of pounds of additional costs. Additional problems included; no marketing of the property, little, if any, communication. Should have gone to any of the other local estate agents.

Gemma · 9 August 2025

★★★★★ 4/5

Trustpilot

Brand New Listing on a New-built House

Excellent communication throughout, clear, responsive, and very approachable. The team kept me well informed, including regular updates for tenants.

Sarah · 23 April 2026

★★★★★ 5/5

Trustpilot

Ashley - Great Sankey

Ashley, at the Sankey Branch, was brilliant! My offer was confirmed in August 21 and after many date changes I pulled out when the vendors wanted a 'provisional' completion of April 22! Through all that time Ashley kept me up to date and went above and beyond to try and get the sale to completion. She is a credit to Bridgfords

Susan · 13 January 2022

★★★★★ 5/5

Trustpilot

Reliable and helpful

This is a great agency: they put us in touch with our new landlords and were very helpful every step of the way (special thanks to Ash!). They were always easy to reach, responsive and polite. When we arrived at the new place we had a lovely welcome pack waiting for us. Thanks for everything, Bridgfords!

Clara · 15 August 2022

★★★★★ 1/5

Trustpilot

Awful service and expensive fees. Landlords should use someone else.

Been with Bridgfords for a few months and cant really give positive feedback back on any part of their service. They are slow to respond, aggressive and generally useless. Their service centre is completely separate from the lettings team which results on breakdown in communication and poor service. They are great at selling their service to entice you in then run a mile once you are signed up.

Ped · 3 December 2024

★★★★★ 1/5

Trustpilot

Illegal

They will call you in and tell you to speak to their mortgage advisor who then tells you that he can get you the property if you sign up with them for £660+ non refundable, he will use their own solicitors too. My wife and I asked what about the other bidders and he said, the vendor won’t see those bids don’t worry. This is completely illegal and we walked away, he then said you are willing to walk away from this deal and get outbid. I said yes I would rather lose out on 20k than give you one penny. It’s kickbacks galore in that place and we know full well we will now not get that property. I would love to speak to the person selling the house but they have moved abroad and left these clowns in charge.

Richard · 12 May 2024

★★★★★ 5/5

Google

Had the pleasure of dealing with Mike with regards to our house purchase. Everything went ahead promptly and smoothly, was kept up to date and informed along the way. Thank you for everything.

My · 24 October 2020

★★★★★ 5/5

Google

Excellent service, friendly down to earth staff, we would highly recommend this company. They sold our house within three weeks. Special mention to Karen, she kept us informed at every step until completion.

Beverley · 24 October 2020

★★★★★ 1/5

Trustpilot

STAY AWAY - BRIDGFORDS DARLINGTON

I purchased a property from Bridgfords in December 2025.

Keith · 22 June 2026

★★★★★ 1/5

Trustpilot

Never contact me after numerous call…

Never contact me after numerous call and direct messages.

Brian · 22 June 2026

★★★★★ 1/5

Trustpilot

Landlords (and tenants!) - avoid this agent

To use a phrase, Bridgfords / Countrywide are an omnishambles, when it comes to being a landlord's agent.

Paul_reflects · 15 April 2026

★★★★★ 1/5

Google

Quite simply don't waste your time. Bought from Bridgfords 12 months ago and had a good experience; must have been luck. Came to put a property on the market this time round, we had poor quality images taken (grainy and washed out), 4 viewings in what must have been a month (2 of which were 'investors' - even I know the property is too expensive for investors), a buyer who tried to put an offer in prior to viewing and we weren't even informed, and to top it all off we had a sale fall through due to an unqualified buyer. Fortunately we don't have to sell, so we're taking the property off the market. Literally *the* worst communications ever - sorry Walkden branch, this won't count towards your 5* reviews.

Dan · 24 October 2020

★★★★★ 5/5

Google

We recently sold my late fathers house working with the team at Bridgfords Walkden. We had originally started the process when my father needed to move in to care. Sadly the first sale fell through, for reasons outside of Bridgfords and our control. They found a second buyer, but sadly part way through the sale process my father passed away. This complicated and delayed matters due to having to get probate and was not the only complication during the process. John, Mike, Karen and the whole team helped us through the process at what was a very difficult time - and we got there in the end! I would not hesitate to recommend the team at Bridgfords.

Sharon · 24 October 2020

★★★★★ 5/5

Google

Reading these wonderful reviews leaves me thinking... why aren't I getting the same treatment? Yes the staff are very nice, but I've always been the one to get in touch with them. They have rarely called me to see how things are progressing. Speaking of which, the solicitors they recommended to us are utterly appalling. Nice people, but incredibly slow. So sorry I took bridgfords advice to use them. I certainly don't feel that Brigfords have looked after us. And for the hefty fee they charge I feel badly let down. Yes, they get you a buyer, then your on your own. UPDATE. if you decide to use Bridgfords to sell you property please DON'T USE COUNTRYWIDE solicitors. Please just read the reviews and take notice of them. UPDATE 14TH OCTOBER 2020.....so my original review showed my feelings at the time. 2 years on and, for health reasons, we are moving again. We went with a different estate agency which didn't work out. My husband said let's try Bridgfords walkden again, maybe better the devil you know. I'm so glad we did use Bridgfords again. We soon had a buyer...just as we went into lockdown. We are close to completion now, and I have to eat humble pie here and say....I absolutely recommend them. I have changed my rating from 3 stars to 5 stars. Simply because that's the service we have received. Karen (especially) Mike and John have been so supportive and good natured. They are good at what they do.

Anne · 24 October 2020

★★★★★ 5/5

Google

Great Walkden estate agents, thanks Karen and Mike for all you did for us, even though we didnt sell with you, you was great to deal with ..thanks for everything that you both did...x

Paul · 25 October 2019

★★★★★ 5/5

Google

Outstanding service. Jon & Gary were great through out the whole process.

Aldo · 24 May 2023