Trusted Agent profile Β· Salford

Bridgfords Swinton Sales reviews in Salford

2.8

β˜…β˜…β˜…β˜…β˜…

610 reviews across 2 platforms

135 Chorley Road, Swinton, M27 4AE, Salford, M27 4AE

Bridgfords's office in Salford, at 135 Chorley Road, is rated 2.8 out of 5 across 610 reviews on two platforms, including 164 Google reviews rated 4.6.

Google logo

4.6 / 5

164

Reviews on Google

This office

Trustpilot logo

446

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Salford office, from every platform, shown as written. First names only.

5/5

Google

Only taken me a year to leave a review. Bridgfords offer an excellent service and are very attentive to the customer. They always kept us up to date throughout the whole sale. Mike was the person that sold us our first home which I have to say was a very nice chap to deal with. Unlike Keenan’s who just don’t care for service

Leon Β· 26 October 2018

Agent replied Β· 24 October 2024

Thank you Leon for your kind words and wonderful 5* review. Best wishes in your first home. Emma

1/5

Trustpilot

Put house on market with bridgfords…

Put house on market with bridgfords after very impressive sales pitch promising a high level of service. Big mistake!!! Told them I wanted them to do viewings but they repeatedly turned up after the viewers so I had to start viewings and they took over towards end.( so embarassing) most of viewers were time wasters and not in a position to proceed with sale. Staff at office getting times and dates wrong.When I took it off market because they were making it so stressful they showed no interest at all. They then sent me a letter with names of all the viewers to give to any future agents so they could charge commission if I sold to any at a later date and reminding me of all the ways they could charge me commission. Would not recommend this company at all !!!

Eileen Β· 9 May 2025

5/5

Google

I worked with Lucy when i wanted to rent a house, lucy is superb , communication, manner of approach, she’s top notch.. shes highly recommendable, you won’t regret having her as your agent

Jasmine Β· 25 October 2023

Agent replied Β· 24 October 2024

Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.

5/5

Google

I have bought my latest investment property with Ziggi at Bridgfords. He had helped me secure a mortgage and solicitors. I'm also going to be putting it on for rental with them aswell. I would highly reccommend Ziggi and the team at Bridgfords for buying.

Steven Β· 25 October 2022

Agent replied Β· 24 October 2024

Hi Steven, Thank you for your wonderful 5* review! Best wishes, Scott @ Customer Relations.

5/5

Google

Easy moving process , we were in a rush and the Lucy and the team made everything possible to move in the shortest time. Professional, quick and efficient πŸ‘πŸ‘ …

Lee Β· 29 December 2023

Agent replied Β· 24 October 2024

Thank you Lee for your 5* review and fantastic comments! Best wishes, Scott @ Customer Care

5/5

Google

Very happy with the service from the Bridgfords Swinton branch, especially Mike. Has made my FTB experience a very positive one. Communication has been excellent from the day I viewed the property to completion. Emails/calls were always responded to very quickly and Mike always on hand to offer any guidance and speed things up where he can. Would definitely recommend.

Megan Β· 26 October 2019

Agent replied Β· 24 October 2024

Many thanks Megan for the wonderful 5* review. I will ensure your kind words are passed on to our dedicated team. Thank you for the recommendation. Kind regards, Lucy

5/5

Google

Very happy with the service from Bridgfords. From the initial valuation where they seemed knowledgeable and enthusiastic. Good advice on the listing price, and a very quick sale. Once the sale was in progress Lauren was great and helped us at every step of the way, being part of a chain is not easy but she helped wherever she could.

Paul Β· 26 October 2019

Agent replied Β· 24 October 2024

Hi Paul, thank you for the excellent 5* review. As always, it is a pleasure to hear excellent feedback about the service we provide to our customers. I will pass your comments on to Lauren and everyone involved at the Bridgfords branch. Many thanks, Lucy.

5/5

Google

Massive thanks to Lisa and Stephanie for their fantastic help and support in letting my Son's property. Expert advice and speedy support made the process effortless. I would highly recommend their services.

Paul Β· 25 October 2023

Agent replied Β· 24 October 2024

Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.

1/5

Google

Really annoyed at some of the staff in Bridgfords. I rang them and spoke to a lady called Charlotte asking for my tenancy agreement, we had a conversation that was private and would have appreciated it staying private. The next day i received an email from my landlord asking for the date we are moving out as Bridgefords( Lisa the lettings manager) had informed her we are ' moving out' when that isn't our intentions. What I thought was a private phone call has now been relayed back to our landlord and its really upset me. In the future when we do decide to move out we will let our landlord know and that information will come from us not Bridgefords. Very poor customer care from this company. I hope you never have to use Bridgefords again.

Hayley Β· 25 October 2023

Agent replied Β· 24 October 2024

Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.

1/5

Google

Booked a viewing with them for a house fresh on the market. Earliest they could do was a week after. No email confirmation. Call multiple times to no answer - taking time out of my work to do so. Call on the day to double check. "Oh sorry, we was going to call you to cancel, that's now sold" No communication to let me know there's been an offer, which I would have took time off work to get in to view if needed as the house was perfect for us. And, we had already discussed if we liked it we'd offer over a fair bit over asking price. It's hard enough to find a house these days, it's harder still when estate agents can't even be be bothered to help you get one. Do better.

Chelsie Β· 25 October 2023

Agent replied Β· 24 October 2024

Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.

5/5

Google

We have had a great experience organising our relocation with Bridgfords. Finding somewhere to rent in a competitive market when you live 200 miles away has been difficult, but Bridgfords has helped us find a lovely home. The team were able to find solutions to us not being able to attend viewings in person, and Lucy in particular has been fantastic in answering our (often silly) questions promptly and professionally. Looking forward to continuing this positive experience during the rental itself!

Aileen Β· 25 October 2023

Agent replied Β· 24 October 2024

Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.

2/5

Trustpilot

Had to call numerous times over two…

Had to call numerous times over two days before someone answered, waited a week for the viewing to be called two two hours before for confirmation I was attending, then one hour before they call again and cancel because someones car broke down. Absolute pants.

Lee Β· 21 March 2026

5/5

Trustpilot

Excellent Customer Service

I visited a number of estate agents in Halifax Centre last week and Bridgfords were the best by far. On entry I was welcomed by Courtney who went above and beyond to help me with my enquiry. She took my details and added me to the mailing list for updates and has been actively sending properties that may be of interest to me ever since. Her colleague Alix was also really helpful. You can feel that the culture here is all about the people & customer. The estate agent I went to prior (not mentioning any names but very, very close to Bridgfords) had me sitting around for 10 minutes whilst on a call then reluctantly gave me a print out of a property that already had 25 people booked to view the next day (a pointless exercise, just fob me off why don't you) He didn't even take my details and I felt as though he couldn't wait to go for his lunch. Now that's what bad customer service. But Bridgfords do not deserve bad press. May I urge you to please take no notice of the bad reviews below because the team here are warm, welcoming & lovely and good at what they do so keep you heads high, because you deserve a big well done! :)

A Β· 17 March 2022

1/5

Trustpilot

After being shown a property for rent…

After being shown a property for rent I…After being shown a property for rent I informed the agent from Bridgfords in Sale that I’d like to put an offer in. The agency said she’d call later that day to talk me through the checks required ect and how to proceed. No call me no response from texts from the agent. When I called the office I was informed an offer was put in the day after I’d viewed the place and it was now off the market!! How was I not able to put an offer in. Had my time wasted be lied too. Had to take time out of work during a busy period to be ignored. Stay well clear of Bridgfords in sale. I won’t mention the agents name publicly as much as I’d like too

Angry Β· 27 December 2021

1/5

Trustpilot

Glad I wasn’t the seller

Tried to book a viewing of a property that had been on the market for almost a year. Had to call twice before I got a response. They couldn’t offer anything sooner than a week after my call. No wonder the house hadn’t sold.

CustomerDTA Β· 13 March 2026

5/5

Google

Hi, I have recently let my property at 67 Kennedy Road with the assistance of both Lisa Mcnamara and Lucy Daglass who were both extremely helpful in the modernising process of the property and then quickly getting it let. I have another property in Salford to which I will be seeking their assistance with. Thank you to you both for your help and I look forward to a lasting working relationship.

Richard Β· 27 February 2024

Agent replied Β· 24 October 2024

Many thanks Richard Cumberworth for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

Excellent service all round from Murray and Lucy. Very quick and simple process to get everything sorted for moving in to my new property. Would definitely recommend this agency.

Adam Β· 1 October 2025

Agent replied Β· 22 October 2025

Thank you for the kind words! It was our pleasure to assist you with your move. Our team takes great pride in providing efficient and hassle-free service to our clients. Glad to hear you would recommend us. Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

Lucy was super helpful every step of the way. Made our move a smooth one. Thanks.

Grancy Β· 26 June 2024

Agent replied Β· 24 October 2024

Hi Grancy Mirembe, thank you for your kind words about Lucy! We're delighted to hear that she made your move a smooth one. If you ever need assistance in the future, feel free to reach out.

5/5

Google

I don't normally leave reviews, however from minute 1, I have received exceptional service from Lucy Dagless. Communication was clear and has been very professional throughout the process. Thank you J. S

BallTalkTV Β· 23 August 2025

Agent replied Β· 22 October 2025

Thank you for taking the time to leave such a positive review, J. S! We are thrilled to hear that Lucy provided exceptional service and clear communication. We will be sure to pass along your compliments to her. Β Kind regards, Lucy, Customer Feedback and Support Team.

1/5

Trustpilot

My experience with Bridgfords Letting…

My experience with Bridgfords Letting Agents in Newcastle was nothing short of disappointing. As a landlord, I expect a certain level of service and professionalism, none of which were demonstrated by Bridgfords Newcastle branch. I would strongly advise against using their services and will be seeking alternatives for my property management needs in the future.

Ppt Β· 29 January 2024

5/5

Trustpilot

A big thankyou to Zahid, ,Mo and Adeel.

A big thankyou to Zahid, Mo and Adeel from bridgfords estate agents , hacienda ,manchester. Did a great job of presenting my house and all 3 were so helpful. Ended up getting four offers

T_ruth Β· 13 May 2026

5/5

Trustpilot

Bridgfords Halifax were excellent

Sarah Broadbent was our contact person and she was excellent from the start. We viewed the property online but Sarah ensured that we had a good look at the property although it was virtually, she explained/answered many of our queries as this area was new for us. Communication was great and Sarah ensured we had all the information before we moved to the property and she was present to hand us the key at the property. She made us feel welcomed to the area and the property and this will remain with us forever. We are very happy with the property, there was a little problem with the bathroom door, it was fixed within days. No other issues have been reported, but I believe they will take good care of it if any issue arises. I will strongly recommend Bridgfords and thanks to Sarah.

Rajeeb Β· 4 August 2021

5/5

Google

A superb and well-organised operation. Stephanie Eid was charming and efficient, and provided brilliant service. I’m truly grateful in particular for her responsiveness and swift action. Great!

Joe Β· 25 October 2023

Agent replied Β· 24 October 2024

Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations

1/5

Trustpilot

WHY CANT WE AWARD A ZERO STAR?!

Unfortunately, there is no option for "no stars" or they would get it. Bridgfords Letting Agents, Whitworth St, they let me an apartment, allowed me to move in, wires sticking out of the fuse box, broken smoke alarm, no running water, they say its not their job to check the flat had services in situ. They refuse to say they have done anything wrong, and tell me, its legal what they have done. In their advert, they failed to tell me that the apartment is in a block,with specialist fire measures! Then my balcony door broke, I'm on the 13th floor and they left it stuck open for 6 weeks with driven wind and snow at one point! they sent a painter and decorator to try and fix it, who didn't have a clue, and broke it further with his plyers and a screwdriver. Then there was the bathroom, they sent a "plumber" out to fix a broken shower, who announced he had to "demolish" the bathroom to fix it. I had to stop him, and call the Landlord before he did any more damage. A proper Plumber was called and it was a faulty valve, which was replaced in 20 minutes.Just as we thought we had scraped the bottom of the barrel with their "talents" last night, they appear to have let themselves into my apartment (without my consent or knowledge) unmade my bed, moved my personal belongings and disposed of my bed. Now, I have to have the morning off work AGAIN to go and see what's gone on. In my opinion, they are an absolute disgrace and shouldn't be trusted with anyone's property.

Colin Β· 26 May 2021

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Bridgfords's Google reviews
The Trusted Agent

Is this your office? Claim your page.