Every review we hold for the Salford office, from every platform, shown as written. First names only.
★★★★★ 3/5
GoogleLucy and Murray at Bridgford Lettings were very useful.
They were able to accommodate my late notice move and I was able to move into the property in just two weeks. If you are looking for efficiently then these two are the ones to contact; no unnecessary chitchat - straight to the point.
I would have provided 3.5 stars if I could. Unfortunately, I cannot go any higher, not due to the service which staff provided but due to the state in which room was in.
When a tenant has moved out, I do expect the landlord to delegate cleaning to a professional cleaning service. With the state of room, I do doubt that is what they did. In addition to maintenance, one of my cupboard doors in my bedroom is completely detached. I am currently having to fabricate its functionality. In addition to, my toilet seat is completely loose. In fact 'loose' is a understandment. The seat is actually off completely.. I am too fabricating its functionality.
Overall, service from staff was great but property management do need to do their due diligence.
Kelston · 23 August 2025
Agent replied · 22 October 2025
Hello Kelston,
Thank you for sharing your feedback. I'm pleased to hear that Lucy and Murray were able to assist you efficiently with your move. However, I'm sorry to learn about the issues you encountered with the property's condition. Please reach out to us at EAComplaints@Connellsgroup.co.uk so we can address these concerns directly.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleMy experience with Bridgfords Swinton was incredibly smooth and efficient! The process of acquiring a tenancy agreement was met with friendly and consistent communication from Murray and Lucy, and they really helped to make the process very easy and clear. They will always inform you with everything you need to know about your tenancy and are quick to answer questions you need. If you're looking for a property to rent or buy, Bridgfords Swinton will help you every step of the way! 😊🙏🏼
Filmmaker · 1 August 2025
Agent replied · 22 October 2025
Thank you so much for your kind words! We are thrilled to hear that your experience with Bridgfords Swinton was smooth and efficient. Our team takes pride in providing friendly and consistent communication and we are happy to know that it made the process easy and clear for you. Thank you for choosing us and for recommending us to others in need of a rental or property purchase. We are always here to help every step of the way! 😊🙏🏼 Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
TrustpilotFraud risk
Refused to return deposit after tenancy ended, eventually complying four months later after we enacted formal action. Ignored all our calls and emails, and during the little communication I could get with them I was treated with more rudeness and dishonesty than I have ever experienced. In particular Deposits Manager Paddy and Leanne consistently treated us with the utmost contempt. Probably some sort of illegal operations behind the scenes. Avoid!
Roger · 17 June 2026
★★★★★ 5/5
TrustpilotI recently moved into Brigford property…
I recently moved into Brigford property and I can't express how grateful I am for the fantastic support from Lucy and Murray. From the moment I began the application process, they were incredibly helpful and attentive to my needs. Lucy guided me through all the paperwork with clarity and patience, ensuring I understood everything. On move-in day, Murray went above and beyond to assist me, he helped with any questions I had and made sure everything was in order. To top it all off, I received a delightful box of chocolates as a sweet welcome gift, which added such a nice touch! Their friendly demeanor and professionalism truly made my transition seamless. I highly recommend Brigford to anyone looking for a welcoming place home.
Alpha · 21 February 2026
★★★★★ 5/5
GoogleWe had an excellent experience with Bridgefords Estate Agents. All of the staff acted with professionalism throughout, and in particular, Lucy was outstanding. She was approachable, efficient, and made the whole process smooth from start to finish. Our property was let promptly, and it was clear that the team were always acting in our best interests. Highly recommended.
Carla · 22 September 2025
Agent replied · 22 October 2025
Thank you for choosing Bridgfords Estate Agents! We are thrilled to hear that our team's professionalism and efficiency, especially Lucy, made your experience smooth and successful. We always strive to act in our clients' best interests and are glad that it was evident to you. Thank you for recommending us! Best Wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI’ve had a positive experience with Bridgefords Sales and Letting Agents Swinton. They made the process of letting my property straightforward and stress-free. The team, in particular Lucy, was professional, knowledgeable, and efficient, keeping me informed and addressing any questions or concerns I had along the way.
I appreciated their proactive approach to finding suitable tenants and handling the necessary paperwork. They took care of the key details, which gave me confidence that everything was being managed properly.
Denis · 14 December 2024
Agent replied · 28 December 2024
Thank you for your wonderful 5* review Denis! We're delighted to hear that you had a positive experience with us, and that Lucy and the team were able to make the process straightforward and stress-free for you. Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
TrustpilotService above and beyond
What can I say about Bridgfords in Bamber Bridge, what an absolutely fabulous team of professionals to deal with especially Jane Catterall! This amazing lady has gone above and beyond for us firstly regarding the sale of my mum's house after she passed away, and now ourselves. Without Jane with her knowledge and wealth of experience our house move would have collapsed, she did everything in her power to get the job done, she went above and beyond, and is also a very understanding and caring individual remaining professional throughout. Couldn't have done this without you! Wouldn't hesitate to use them again.
Nicky · 8 November 2025
★★★★★ 5/5
GoogleI had a wonderful experience with Bridgford Lettings. Lucy and Murray were professional, friendly, and very helpful throughout the viewing and application process. Everything was well-organised, clearly communicated, and handled smoothly. I really appreciate their efficiency and excellent customer service.
30 · 25 October 2025
Agent replied · 22 November 2025
Thank you so much for your kind words! We loved working with you and are thrilled to hear that you had a wonderful experience with us. Our team takes great pride in providing professional, friendly, and efficient service to all of our clients. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
TrustpilotOne of the worst estate company i have…
One of the worst estate management company i have come across . The manager and one mr Mamood were disgusting and very wicked human being. The Took my £2000.00 from my account without seeing the property .
Aiah · 29 July 2026
★★★★★ 5/5
GoogleLucy and Lisa were absolutely fabulous throughout the who process of letting my house out. From my first appointment right up to handover of the keys, they explained everything well and helped guide me as to exactly what I needed to do; as a first time landlord, this was extremely helpful. They’re both a credit to the team and I can tell that they’re passionate about their job. Even though I am managing the property myself, I know they will support me in the appropriate capacity.
Thanks to you both :)
Reece · 27 April 2024
Agent replied · 24 October 2024
Great to see another 5* review for our local team! I will make sure your kind comments are passed on to them and the Area Director! Best wishes, Scott @ Customer Care
★★★★★ 1/5
TrustpilotSome things never change - still shoddy
Some things never change. We bought our house through Bridgfords 5 years ago- not a good experience. They don’t answer the phone or answer emails. Today, as we’ve decided to sell the house, I thought to myself "maybe they’ve changed." I’ve called them 4 X, each time being redirected to an answering machine.I’ve emailed them and no reply. A continuation of a shoddy service continues. The 2 other estate agents I’ve contacted have replied more or less straight away and visits have been arranged. I honestly don’t know how Bridgfords survives in the current economic climate.
Gaynor · 10 August 2026
★★★★★ 5/5
GoogleI've just finished the process of renting a property with Bridgfords. Lucy made the whole process stress free, kept me up to date, and was always on hand if I needed help with anything. There's also plenty of help on the Bridgfords hub, both during and after the tenancy starts. Lucy was able to hand me the keys to my new home less than a month after my first viewing. Highly recommend!
Helen · 26 July 2024
Agent replied · 24 October 2024
Thank you for your 5* review and recommendation Helen. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
Trustpilot2 month+ deposit return delay
I rented a property managed by Bridgfords and moved out two months ago. I still have not received my deposit back. Since moving out, I have called and emailed the branch multiple times to follow up. My calls have been hung up on, and my emails have gone unanswered. For an agency that expects tenants to meet strict deadlines and requirements throughout the tenancy, this level of service at the end of the process has been disappointing. I would think carefully before renting through Bridgfords based on this experience.
Wayne · 31 July 2026
★★★★★ 5/5
GoogleMy girlfriend and I recently found our new home with Bridgfords, and we couldn’t be happier. The team, especially Lucy, was responsive, warm, and helpful throughout the whole process. They quickly found us a property we love and made the renting and move-in experience smooth and easy. We highly recommend Bridgfords for their professionalism and great service. Thank you for helping us find our perfect home!
Hosea · 25 August 2024
Agent replied · 24 October 2024
Thank you for taking the time to leave us this amazing 5* review and recommendation Hosea Hu. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleHad the pleasure of dealing with Murray this week who showed us round a potential rental and helped us communicate with the landlord. Murray is thorough, friendly and evidently very good at what he does and I wouldn’t hesitate to recommend!
SJ · 17 July 2025
Agent replied · 25 July 2025
Thank you for your 5* review and recommendation. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleIt was a very seamless experience! everything was explained to me clearly from the start to finish. The Agent assigned to me Ziggi made sure that each process wasn't taking longer than necessary by chasing and following-up on the individuals in-charge in order to move things forward. Ziggi's performance was outstanding, even James the mortgage advisor was amazing, with him having to work during the weekend and making sure I had and understood every details needed. I will always recommend Ziggi and the team at Bridgfords Swinton as this house buying process took 3 months. Thank you so much to the team for helping to secure this incredible home for me. Welldone
Nneka · 25 October 2023
Agent replied · 24 October 2024
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI had an amazing letting experience with Bridgfords Swinton. It is so far the best Letting agents I have come across, so I am recommending this agency to everyone.
Lucy Dagless was the outstanding Negotiator I spoke to when I called in on for an enquiry for the property I just happily rented and my experience with her has being quite extraordinary. Right from when I spoke with her on the phone to our moving in, she is quite polite, very attentive, soft spoken, kind, compassionate, very reasonable, very dedicated to her job, amazingly proactive, very effective and efficient. I explained mine and my family's situation to her and she was very attentive and understanding and she included me to the viewing I wasn't part of, that was an act of kindness I haven't seen in any letting agent since mine and my family's arrival in the UK from Istanbul, Turkey. Meeting her in person blew us away, how she tackled issue softly and politely and she was on top of all issues that needed to be attended to in the house even before you mentioned it and she made herself available and can be reached to help profound solution to any issue that may arise. I can't help but sing her praises! She is such an amazing person and quite beautiful as well 😃. Beautiful body and soul. I'm giving her above 5 stars. She is a person anyone should look forward to working with. I actually call her my angel, because she is one!
Every member of the team at Bridgfords Swinton has being quite helpful and amazing. We really love and appreciate them during this our letting process.
Also, I want to commend the referencing team that Bridgfords uses or work with, Homelet! They are wonderful and swift! I was wowed by the swift response and their process was without stress onlike some referencing agency that drains life out of you just because you're trying to get a good abode for you and your family. They are quite considerate and effective. I give them a 5star as well. We love your service and would recommend you anywhere in the world!
Thank you Bridgfords Swinton for your amazing services.
Itunu · 25 October 2023
Agent replied · 24 October 2024
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleSold our house with Bridgfords. Not only did they secure a great price for our property they worked with us throughout the whole process helping to achieve a sale with a great price. Mike was always happy to help answer any questions and was just there throughout the whole process.
Not only did we sell a property with Bridgfords I then went in to let a property with them too. Lisa and Lucy were fantastic in helping me secure the rental property and worked fantastically with me to secure the let. I will be buying a property in the near future and Bridgfords will be my first point if contact.
Fereida · 25 October 2023
Agent replied · 24 October 2024
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
★★★★★ 1/5
Trustpilot1 Star is too many stars in my opinion...
I approached Bridgfords and Michael Poole last year to see about selling my late fathers Bungalow. I found their sales tactics to be a bit off, immediately trying to upsell me services I personally felt had no value, insisting it would make every difference. I begged to differ and having a bad gut feeling about them and a positive experience with Michael Poole I chose Michael Poole instead. Then came the phone calls trying to get me to switch and saying they would do a better job. After the second phone call I made it clear I was definitely not going to change my mind and asked them to remove my number from their records and not call me again. I received several other phone calls 2 or 3 weeks apart from each other and after repeatedly asking them to not call me again, the final call I received I told them (not very nicely) that if they contacted me one more time I would report them to the police for harassment as I had made it clear on several occasions I didn't want them to contact me.
James · 26 June 2026
★★★★★ 5/5
GoogleWe are extremely grateful to Lucy and Murray for their outstanding assistance during our recent move. They managed tight deadlines with exceptional organisation and efficiency, and their proactive approach made a real difference. Their support in relaying and incorporating our requested clauses into the landlord’s tenancy agreement demonstrated both professionalism and care. Thanks to them, the entire process was seamless. We would highly recommend their services to anyone seeking dedicated and reliable letting agents.
Regards,
Patrice & Howard
Patrice · 22 October 2025
Agent replied · 22 November 2025
Thank you for the glowing review, Patrice & Howard! We are so happy we could make your move smooth and stress-free. Our team takes pride in providing top-notch service and we are honored to have your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleThanks Lucy for helping us secure a new rental property for me and my partner. Lucy was incredibly helpful organising our documents and providing guidance and advice, it all worked like a miracle as everything was done within a week when I didn’t believe it will be so quick , she also helped in chasing up all documentation to make sure we move in on our desires date .
I will refer my friends to rent with Bridgfords swinton
Olajide · 25 October 2023
Agent replied · 24 October 2024
Many thanks for taking the time to leave us a wonderful 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotThank you so much Holly at Stockton Heath's Bridgefords
I had a wonderful tour with Holly from Bridgeford's Stockton Heath. I didn't feel rushed and she was very attentive, patient with all my questions and built a quick rapport with me. She always answered the phone and emails professionally and gave thorough and informative replies, always keeping me in the loop as my application for my new rental progressed through all the stages. I highly recommend her. Steph xxx
Stephanie · 24 August 2026
★★★★★ 1/5
TrustpilotThe worst out there
The worst out there, put us through so much drama, very stressful and mentally draining, their mortgage broker is absolutely useless, 4 months later we were declined, absolute waste of time, waste of energy, they just didn't want us to buy it for some reason, maybe because we are a different skin colour to them! Stay away from the burnley branch, good lord, how do they get away with this bs.
Ify · 13 August 2026
★★★★★ 1/5
TrustpilotBridgefords are the worst estate agents…
Bridgefords are the worst estate agents i have ever come across, i am so glad i did not decide to sell my house with them! They never answer the calls, constantly leaving voicemails, very rarely they call you back! I viewed a property with them a week or so ago & no follow up phone call the following day, I wanted to make an offer , left several voicemails & nothing! Please avoid Bridgefords at all costs. They are the worst estate agents i have ever come across. Please stay away!
Lucy · 9 June 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.