Every review we hold for the Salford office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAvoid
Unfortunately, i read these reviews quite late and I am in agreement with all the negative opinions about Bridgfords Withington. We tried to buy a flat, but when we told them that we have our own mortgage advisor, the communication stopped. When we tried to get updates, they would try to discourage us to continue. They went on making an offer for our maximum budget, despite only having 1 additional buyer who offered 25k less than us. Dishonesty/ lack of transparency and totally unprofessionalism, especially Richard/ Hammad. I am happy I did not use their services, and I now select properties which are not in their portfolio. Quite sure the seller has received a lower offer as well, which is a shame as the flat was superb. Avoid!
Horia · 4 June 2024
★★★★★ 5/5
GoogleMy wife and I needed to let a property, and we worked alongside Stephanie and Lisa. Both were incredibly professional, and were always very quick to reply to messages, whether it be on the phone or via email. They both helped solve any issues with the let and we would certainly work with them, and Bridgfords, again.
Saleem · 25 October 2023
Agent replied · 24 October 2024
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMurray Saunders was very professional, attentive and supportive. He made the process seamless.
Michaela · 23 August 2025
Agent replied · 22 October 2025
Hello Michaela,
Thank you so much for your wonderful 5* review! We're thrilled to hear that Murray provided you with professional and supportive service, making the process seamless.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleWithin a day, Bridgfords had several viewers for us and very shortly had an offer! Although we had several offers and buyers who ended up having to pull out for personal reasons, bridgfords always had more viewers lined up, without fail. We truly felt like 110% effort was always being put into selling our property. They also consistently chased solicitors and the buyer to keep us updated from sale to completion.
A special thank you to Libby, Mike and Paige who all helped make the entire process run smoothly and quickly as possible without any stress for us.
Rofaida · 25 October 2020
Agent replied · 24 October 2024
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Scott @ Customer Relations.
★★★★★ 5/5
TrustpilotWe are letting
We are letting - our Main contacts have been Through Megan M . She has proven knowledgeable around the new legislation. Flexible in her dealings with us . Most importantly easy to communicate with and responsive.
Grace her colleague appeared friendly and focused and a team player. It’s early in the process but we are impressed
David · 13 June 2026
★★★★★ 5/5
GoogleJust wanted to say many thanks to Lisa and Lucy on helping my find a tenant for my property. As this was all new to me, they both helped my tremendously on any queries I asked and finding a tenant in such quick time. Hopefully will be using their services again the future.
Chris · 25 October 2023
Agent replied · 24 October 2024
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAs a landlord I've been using bridgfords in swinton for a number of years now and I can honestly they have never let me down. Having previously had a bad experience with other estate agents in the area, at first I was reluctant to try another, however, Bridgfords were like a breath of fresh air. I have to mention the service I received from Erin and Luke was absolutely top class. They were fast, efficient and very informative about the new laws coming into place. They were never pushy and always made me feel safe and in control of my property. But what stood out most though was just how polite and friendly they were and they even went out of their way to drop off keys and papers to my house. I would definitely recommend Bridgfords in Swinton.
Kobir · 26 October 2019
Agent replied · 24 October 2024
Thank you for your 5* review! I will, of course, make sure your kind words are made known to our local team and Regional Director. Kind regards, Scott
★★★★★ 5/5
GoogleI thoroughly recommend the service provided by Bridgfords. Our ‘journey’ from first meeting John last May to moving house the week before Christmas has been a rather rocky road with many twists and turns! Selling our home quickly, being disappointed when it fell through, back in business again in October is the short story!
By our side the whole way through was LAUREN. Oh my goodness what would we have done without her? Always friendly and cheerful, always incredibly supportive and at the end of the phone like lightening when we needed her. She was knowledgeable, thorough and totally reliable, always doing straightaway what we asked of her.
Lauren is the professional estate agent you need, never leaving a stone unturned and someone you know does the proper job you require. We can’t speak highly enough of her, so THANKYOU Lauren. You are an actual STAR.
Thanks also to John for the way he put our minds at rest in the initial stages and doing the deal at the crucial point of sale. Thanks to Karen for the chats early doors and generally thanks to the amazing Bridgfords friendly and professional team. ‘We got there in the end’... to quote Lauren! Yes we did!
Kathryn · 26 October 2019
Agent replied · 24 October 2024
Many thanks Kathryn for your amazing review of the service you received from Lauren, John and Karen at Bridgfords. I am delighted that their professional, dedicated and reliable service was so appreciated by you in an initially difficult sale. Such feedback is wonderful for the branch to receive and greatly appreciated along with your 5 stars! Best wishes, Tracey.
★★★★★ 2/5
TrustpilotBranch staff good, conveyancing beyond horrendous
Started the journey of selling my flat with Bridgfords well, great listing, quickly found a buyer, then Bridgfords conveyancing service took over and was incompetent at every turn. 6 months on from accepting an offer I’ve had to end the sale as my mental health couldn’t handle anymore of the misleading, lies and gaslighting from their conveyancers. Was so bad even the branch staff said they were embarrassed at how bad it was.
Andy · 16 January 2026
★★★★★ 5/5
GoogleI appreciate the support provided. They were helpful, efficient, and quick in following up. A special thank you to Murray for his assistance throughout the process, it was much appreciated.
Carol · 14 December 2024
Agent replied · 28 December 2024
It’s really lovely to read another 5* review Carol. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotIf I could put 0 I would
If I could put 0 I would. My cousin gave notice that he was giving up the flat due to family and health issues. Before he was able to remove his things (within a week) they have taken his belonging and given only some clothing back. They have stolen a family air loom watch (Rolex) , cash that was for Christmas, not given back any expensive trainers .. they have drip fed some things back since like the tvs and yet to receive the Xbox, they have photos of his stuff on their report which they haven’t given back. They are not to be trusted . They are proceeding to trade non ethically and illegally. Reports to police have been made. They prey on vulnerable people
Olivia · 10 November 2025
★★★★★ 5/5
GoogleAfter unsuccessful letting with over 10 property viewing, with great help from Lucy, we can rent a property eventually.
Lucy showed her professional manner and quick response time to guide us in the letting process. Thank you Lisa &. Lucy for her help during the letting.
Well done!
From Angela Tsoi
Chor · 25 October 2023
Agent replied · 24 October 2024
Many thanks for your fantastic 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe best letting agency on the planet, Charlotte Watson is by far the nicest person I’ve ever met, she treated my family like it was hers, showed us all the options that she felt that best suited our request and made sure that we were happy with the property that we got. Anyone that goes with This company ask for Charlotte you won’t be disappointed ❤️PositiveResponsiveness, Quality, Professionalism, Value
Frankie · 25 October 2021
Agent replied · 24 October 2024
Thank you for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBridgfords were amazing from the start. All of the team were knowledgeable and helpful. Mike went above and beyond to make sure that I was happy as a seller and my buyer was happy too.
Holly · 26 July 2024
Agent replied · 24 October 2024
Thank you for your terrific 5* review Holly. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThank you to all the staff at the Bridgfords Swinton branch, especially Mike and Jonathan. They really went the extra mile and couldnt do enough to help me. They weren't even my agent, they were the agent for the person I was buying from. The branch is clearly very well managed and that became obvious during my buying process. 5 stars!! Would definately recommend.PositiveResponsiveness, Quality, Professionalism, Value
Emma · 25 October 2021
Agent replied · 24 October 2024
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI had an incredible experience with the Letting team here. Lucy went above and beyond to ensure that I could move in earlier than anticipated. I am also grateful to Lisa for her excellent negotiation skills, which resulted in a favorable deal. I highly recommend their services.
Christopher · 25 October 2023
Agent replied · 24 October 2024
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotI wrote an email to one of their sales…
I wrote an email to one of their sales colleagues about a viewing who wouldn't open the door to me. The sales colleague never responded back to my email. Plus they've not bothered to notife me about a property I was interested in but is now sold!
Rachel · 27 June 2026
★★★★★ 5/5
GoogleI was look for a house to rent and Stephanie and Lisa helped me to get a beautiful place. Stephanie has been helpful, amazing, friendly, patient & professional thoughtout. She's also easy to talk to. Thanks for my welcome pack. I highly recommend Bridgford in Swinton.
Marilu · 25 October 2023
Agent replied · 24 October 2024
Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleExcellent service from Lucy Dagless and the tenant finder process. Lucy is helpful, knowledgeable and always professional and kept me informed throughout and it all went very smoothly. I am very happy with the tenant finder process and Bridgefords Sales and Letting Swindon.
Ling · 29 December 2023
Agent replied · 24 October 2024
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleBridgfords overprice houses to get them on their books. The number of their properties that have to get reduced in value due to this is very common. They mislead the sellers into thinking their property is worth more than what it is. They never take into consideration any work/structural work that needs doing which subsequently would devalue the property.
If you're with Bridgfords and not had many viewings, I suggest you change estate agents and you'll have much more of a chance!
Heather · 26 July 2024
Agent replied · 24 October 2024
Hi Heather, we appreciate your feedback and take your concerns seriously. We strive to provide accurate valuations and transparent communication with our clients. If you have any specific issues you'd like to discuss further, please feel free to contact us at review@countrywide.co.uk. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotBridgfords Gosforth
Bridgfords Gosforth - categorically the worst letting agents I have ever dealt with. They were very efficient at getting credit checks completed and the rent and deposit organised. After that though the service was appalllng. We picked up they keys a few days before we moved in and noticed a wash basin in the ensuite was smashed, and the premises was generally dirty (not mentioned on the inventory). Rang and advised - and said they could access the property to repair if necessary. It was not repaired when I moved in and I was advised this was because I needed to report through their portal. In the first week I had to report repairs - washing machine not plumbed in, broken toilet seats, kitchen cupboards so dilapidated the drawers fell out when opened, gas fire not working, thermostats missing/broken on radiators, ventilation fans not working plus the smashed basin. It took them 7 weeks to get some of the repairs done, the remainder were outstanding when I left 6 months later. I chased and chased but just got told they aren't priority repairs (repairs on white goods are supposed to be prioritised). Once I handed my notice in they were super efficient at arranging viewings to get some other poor fool to pay £850 to live in a cold badly maintained property.Although I have seen a copy of the check out report which mentioned lots of issues, all of which predated my tenancy, I have never had confirmation that the Land Lord is happy ( They brow beat me into taking a zero deposit arrangement which was very expensive so I don't have a deposit to come back) All in all swift to take your money slow to respond to issues and communications demonstrate how little they care about their tenants. I cannot recommend highly enough that you avoid this business like the plague.
Sally · 5 August 2023
★★★★★ 5/5
GoogleLucy was very helpful from the start of the process and very responsive - whenever we had questions or issues she was able to help very quickly
Andiappan · 26 September 2024
Agent replied · 24 October 2024
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotA cheerful professional that brightens up your day...
I am the director of GLY UK Immigration Support Services Co. Ltd. which serves our HK clients in finding ideal homes here in the UK. Over the years of our operation, we learned to value true professionals in the estate agencies, who are, like Louise Coghlan of Bridgfords, very enthusiastic, responsive, and very patient to answer questions and resolve issues we encountered during the renting process. Louise is also one of the most cheerful estate agents I have ever met…so pleasant to talk to and to work with!.I am always pleased to recognize a true lettings professional who demonstrates knowledge, passion and commitment to her work. And me and my team are grateful for the support Louise has given us!Jonas FungDirectorGLY UK Immigration Support Services Ltd.
GLY · 12 July 2023
★★★★★ 5/5
GoogleLauren has been so supportive all the way threw if I had questions she was always there to help me I couldn’t of asked anymore of her I am thankful for all the help and support I look forward to deal with her and Bridgfords again I recommend this company to anyone I was a first time buyer with no idea what I was doing she was there every step of the way
Sarah · 26 October 2018
Agent replied · 24 October 2024
Thank you Sarah for such a great feedback and congratulations on the purchase of your first property.
I am pleased to read that Lauren and the entire branch team were able to deliver an efficient customer service to you.
Kind Regards,
Sarah
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