Trusted Agent profile · Salford
★★★★★
610 reviews across 2 platforms
135 Chorley Road, Swinton, M27 4AE, Salford, M27 4AE
Bridgfords's office in Salford, at 135 Chorley Road, is rated 2.8 out of 5 across 610 reviews on two platforms, including 164 Google reviews rated 4.6.
Every review we hold for the Salford office, from every platform, shown as written. First names only.
5/5
GoogleAppreciated Lucy and Lisa's help securing a new rental property for me and my family. Lucy was incredibly helpful organizing our documents and providing guidance and keeping us up to date with our apllications. Would definitely recommend Bridgfords Swinton to friends and family.
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleI have just bought/completed transaction for another property to added to my portfolio with Bridgfords Swinton branch and have dealt with Paige Dunne from the beginning until completion and she was just great, handled the case very professionally, responsively, helpful and understandable through out the whole process and it was one of the greatest experience I had. Highly recommended.PositiveResponsiveness, Quality, Professionalism, Value
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleStephanie is a friendly and professional member of the team. She has been so helpful making sure our tenant moved into the rental property ok and if we needed anything she has been contactable throughout the day with no delays. 5* service.
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleAppreciated Lucy and Lisa's help securing a new rental property for me and my partner. Lucy was incredibly helpful organising our documents and providing guidance and Lisa helped show us around our new home. Would recommend Bridgfords Swinton to friends and family.
Many thanks for the fantastic 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotThe Best Professionals in Property Management & Client Relations
I met the best professionals in Bridgfords since my entry into the UK. They followed every step with us and concluded the deal professionally.Lisa McNamara was exceptional and pragmatic, Lucy Dagless was following up in ensuring we made no mistakes as we progressed through the stages. We assured them of our utmost cooperation and will ensure we keep the asset in good shape and won't let them down for trusting us.Thank you Lisa. You are an asset to Bridgfords. Please accept our kindest regards.
1/5
TrustpilotNever contact me after numerous call…
Never contact me after numerous call and direct messages. As a landlord I find this appalling. I have tried since may to contact them but to no avail. I am thinking of leaving breaking my contract and go with court action if needed.
5/5
GoogleMurray and Lucy provided an amazing, friendly and professional service through out the process of moving in. They provided great support throughout and helped us through our first time moving out. Thanks a lot, would recommend
Thank you so much for your kind words! We are thrilled that we were able to make your moving experience smooth and stress-free. We are always here to help, and we truly appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotYou're a star Ellie
Just wanted to mention the first Class service received by Ellie in the Tynemouth office. She is more than helpful every time I speak to her. I am a Landlady and despite the extremely expensive charges Bridgefords have for every aspect of Letting, it is Ellie who is polite, extremely efficient, always pleasant and a delight to deal with. Service like this needs to be recognised ...Ellie should run the office as nothing is ever too much trouble. I was visiting recently from London and Ellie was off, sadly. Other staff were on the phone and didn't even acknowledge I was there! so rude considering the money I pay them. I am in the Property business myself, so know how people expect to be treated. Well done Ellie, you are an asset to Tynemouth!
5/5
GoogleAs property owners we are really impressed with the hardworking Lettings Team and particularly the time and trouble taken by Erin on our behalf. Most recently, a problem at one property was resolved for us and our tenant when Erin went out of her way to deal with it personally. We are most grateful and are more than happy to add our recommendation to others.
Thank you for your wonderful 5* review and recommendation. I will, of course, make sure your kind words are passed on to our local team. Best wishes, Scott
5/5
TrustpilotLee Johnson from Countrywide…
We met Lee Johnson from Countrywide without any knowledge about house buying or what is needed to make it happen. He enabled us to create our credit profile as we had never had credit before and needed this to get a mortgage. He told us everything about getting the maximum we can afford from our salaries, making sure we had the best mortgage provider/rate and also ensuring that if anything bad was to happen, the house and our earnings would be covered and the house would be paid for! Lee I cannot thank you enough for enabling me and my wife go from renting to homeowners with peace of mind. Especially during a time of mortgage uncertainty (late 2022). Fantastic work! I highly recommend Lee to anyone who is either new to buying/selling or is seeking advice on what to do! THANK YOU! You have made our journey effortless.
1/5
TrustpilotI had an appointment booked for today…
I had an appointment booked for today at 2.p.m with the view to put my house on the market so I would be in a position to make an offer on a viewing tomorrow. I received a call around 1.30 to inform me that the agent is running 30 minutes late, making the expected visit for 2.30. 3.15 came. I rang the agents to be told she's not attending. To rub salt in the wounds furthermore I was told she couldn't come to me because of traffic and she would make the visit after me late. Viewing cancelled as I had wasted my day off waiting round for nothing.
5/5
TrustpilotOutstanding Customer Service!!!!!!!!
Samantha Hyde - What a gem!!!!!!!!What an absolute treasure and the epitome of true customer service!!!!! Sam is very efficient and nothing is too hard for her even if it’s outside her job description- she will find someone who can help and I don’t know what I would have done without Sam in the last few months leading to my purchase!!!!!!!! what a credit to the business her name deserves to be in shining lights!!!! Thank you Sam for an amazing service and for ongoing support. You have gone above and beyond the call of duty, Bridgfords is very lucky to have someone of your calibre as an employee!!!!! Wow!!!!
1/5
TrustpilotContractors should avoid at all costs!
Contractors should avoid at all costs!! We fitted a cylinder in a property for this agent, and have received no payment, now three month overdue. They tried to pass us onto the landlord when we’ve worked direct with them. We’ve still heard nothing, despite numerous calls, emails, complaints. We will be forced to get a debt recovery involved. Would not recommend working for them!
5/5
GoogleLucy was very engaging, professional, and proactive in the renting process and sorting out any issues by going above and beyond to get the right results. Lucy was a star and deserves an award. Thanks Lucy.
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotJust sold my house with Bridgfords in…
Just sold my house with Bridgfords in Withington and couldn't fault them. They communicated with me regularly, kept me updated with the sale, chased solicitors up when needed and supported me throughout the process. Huge thanks to the Withington team, especially Richard, Sadaf, David and James. Excellent service from a very helpful team.
5/5
GoogleBoth Lisa and Lucy were very helpful and accommodating and made the whole process very easy and seamless and were both very pleasant in all their communications.
Stephen Townsend thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleMurray has been really professional and helpful from start to finish. Absolutely amazing experience would highly recommend using Murray or Bridgford to find your place to live. Thanks Murray for all your help in this process.
5/5
GoogleLucy has been helpful with me and my friends moving into our uni house in August, thankful to have her helping us sort things out. Easy and quick communication!
Many thanks Rory Taylor for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe used Bridgefords to let our property, Charlotte was great! She found a tenant very quickly, handled everything including credit checks, deposit, inventory and advised about anything that we needed to do before the tenant moved in. Would happily recommend and use again in the future! Thank you
Thank you for your wonderful 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotBamber Bridge Office
Bamber Bridge OfficeJust a note to say a huge thank you to Jayne and Lisa, this is the third house they have sold for us throughout the years - and each within 6 weeks. They have always taken care of everything from viewings through to sales and always go above and beyond to assist us as our family has grown.Huge thank you for everything.Lindsay and Steve
1/5
TrustpilotBridgfords
Extremely unprofessional company.Absolutely no communication skills with each other (or with us as the landlords). This resulted in us losing money, and money being taken incorrectly on several occasions.Whenever an issue was raised with Stephen, we had to send numerous emails over weeks to receive any answers as to what was going on. They always had to be chased up, and would never email on their own to let us know what was happening.When an issue had been raised, some staff would send patronising emails, rather than trying to solve the issue, especially Chloe and Lauren. This was just another area of unprofessionalism that was shown.A company that was sent to take photos to assess damage to the property was appalling. They 'forgot' to take photographs of important areas that had been damaged, such as the flooring that had come up.A tenant reported a leak to the company, which was not reported to us at all (again a lack of communication). This resulted in us having to pay over 1500 pounds for a new floor.We were told that no further money was owed to the company, and all that was left to sort was the amount of deposit money that would be returned to us for damages to the property. When we received this, hundreds of pounds had been deducted from the company, with no explanation as to what this was and why this was deducted.On another occasion, we told the company not to carry out an annual gas check as the tenant was leaving. They ignored this, did not even bother to let us know that they had carried this out until over 2 months later when we continuously questioned what was going on. We never received this money back, and despite emails proving the lack of communication, not even an apology was given.It became extremely obvious that this is simply a money making business, with no regard for the customer. We originally had Bridgfords in full control of the property, however with every necessary repair, they would always quote ridiculous amounts compared to any other company that we dealt with. They tried to take money off us at every opportunity, again with a lack of explanation and no actual service.We have numerous properties, and would definitely not recommend this company, or use them to manage any of our properties in the future. A huge improvement in communication and professionalism needs to be made.
5/5
GoogleOur interactions were completed with Lucy Dagless and she was amazing throughout. So friendly and great communication through the entire process. Thank you Lucy
Thank you for leaving us your superb 5* review Stitch H. Best wishes, Lucy, Customer Relations.
5/5
GoogleMy letting experience was less stressful and very swift. I have not stopped recommending Bridgfords to my friends and colleagues who are in dire need of accommodation. Lucy made it happen!
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotGrace at Bridgfords Withington was…
Grace at Bridgfords Withington was great in helping us through the viewing and application process. She fit us in last minute to a viewing of a house in manchester that we ended up signing and was excellent at keeping us updated during the whole process. Couldn’t have asked for better :)
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