Trusted Agent profile · Salford
★★★★★
610 reviews across 2 platforms
135 Chorley Road, Swinton, M27 4AE, Salford, M27 4AE
Bridgfords's office in Salford, at 135 Chorley Road, is rated 2.8 out of 5 across 610 reviews on two platforms, including 164 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Bridgfords Swinton Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Salford.
Every review we hold for the Salford office, from every platform, shown as written. First names only.
5/5
TrustpilotBridgfords Denton
Cant recommend Bridgfords Denton enough. Bought through them recently. The team were so helpful throughout. Great communication, nothing was too much trouble. Aldo used their mortgage advisor, Gemma. She was fantastic. Never dealt with a broker like her! She went through the whole process in detail and always on hand to answer any questions I had! Many thanks to Ryan, Stacey, Adam and Gemma. You guys made what could have been a stressful so smooth!
1/5
TrustpilotRip off Britain would have a field day…
Rip off Britain would have a field day with this lot I turned down my perfect property once I found out it was it was this terrible company ! How they still in business I have no idea
5/5
GoogleExcellent service and professional people.Quick responses all the time.I would like to thank Charlotte&Jhuewell from Swinton branch.She was in constant touch to answer any qusestions and arrange to rent a house easily for us.PositiveResponsiveness
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleThey are trust worthy people and diligent Murray Lucy
It’s really lovely to read another 5* review Mujeeb. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Relations.
1/5
TrustpilotThey are shocking
They are shocking.I emailed & spoke to them at the middlesbrough branch about a property near 2 weeks ago. on the phone i was told the potential move in date was 8/9/24 They told me they would do a video tour heard nothing so chased them to which they came back with a rubbish excuse the tenant hadnt been in touch so they couldnt get into the propertyI withdrew interestThey are shocking at communication & couldn't run a bath
5/5
GoogleCharlotte was very helpful and patient to explain any enquires. She helped us to rent a house quickly. I am highly recommend Bridgfords to anyone who would like to let a house.PositiveResponsiveness, Quality, Professionalism
Thank you for your wonderful recommendation and 5* review. Best wishes, Lucy, Customer Relations.
1/5
Trustpilotthey say they are going to call you…
they say they are going to call you back but they dont too many sales reps only interested in their commission very poor service, avoid this company
5/5
GoogleThis is my first time renting a house from Bridgfords. From viewing the house to completing the rental and collecting the keys, Ms Lucy helped me very carefully. Her professional knowledge answered all my questions. She is really great. Thank you very much for her and bridgfords.
Thank you William for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations.
1/5
Trustpilot4th tennant same issues- damp, mould, negligence
I am the forth tennant leaving my current rental property with the same letting agency and landlord due to the same issues. Mold, damp, negligence and conditions quite frankly not fit for living. I'm breaking my tenancy agreement with permission of the landlord, however never expected to be hit with Bridgfords re-housing fee because quite frankly didn't expect bridgfords to take on this property with a now fifth tennant following years of the same issues not fixed. The 95 year old landlord lord is maybe not able to care for this property but I'm not reviewing him right now. There's something really sinister about a company needing capital gain to the degree that they are willing to miss sell and mislead another tennant into this property a fifth time. Please please stay away.Edit- just noticed that they have a new tennant already from a video viewing alone. Pictures posted of the property are from years ago. Next tennant likely spun the same lines as me, "we are so busy with viewings on this property it's so desirable we can't possibly fit you in, take the video viewing and we advise you to go for it within the next 24 hours before it gets snapped up" there have been no physical viewings of this property whilst I have been here. This is miss selling and pressure sell tactics. The next person will likely have had to pay the same heavy holding fee as me, there rent has gone up by £50 and their deposit by £200 from the 7 month's when I came in with minimal work done on the neglected property. This company is predatory.
5/5
GoogleThanks Murray and Lucy. Very professional and helpful during the letting process thru we have a critical schedule for moving in
5/5
GoogleI recently rented a house through Bridgfords, with the whole process being made super quick and easy by the fantastic staff there, Lucy and Lisa. They were extremely supportive and were on hand at all times to guide me through each step. This is my first rental, and my first time using Bridgfords, and I would not hesitate in using them again!
Thank you for your glowing 5* review and your kind words. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotChris Parkin was my mortgage broker
Chris Parkin was my mortgage broker, really helpful I had been told from another company that I would not be able to get a mortgage, Chris went above and beyond to make it happen. We had issues with the lender taking unnecessary time on some issues Chris chased them everyday and I am now in my lovely new home. I will definitely recommend Chris in the future.
5/5
GoogleI’m really impressed with the service provided by Lucy and Lisa. They made the letting process really quick as I need to move in asap in to this area. Lucy responded to all my queries immediately and sorted out every issue. I believe every agent from Bridgfords provide the same service and hence I will recommend to my friends and family.
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotAwful customer service
Awful customer service, do not respond to emails, make you feel like an idiot on the phone for asking questions after not getting responses. absolutely gutted that I have to deal with this company.
1/5
Trustpilotmade me complete 5 recaptchas to…
made me complete 5 recaptchas to unsubscribe from their spammy emails. this is a tactic to waste people's time so they give up and stay signed up to emails. why would I need to prove my identity to unsubscribe from emails? even a hacker would have better things to do
1/5
TrustpilotJust don't waste your time
If you want a company of people with minimal care for you and the process, who don't do what they tell you they are going to do, and then when you're trying to find out where things are up to, never answer the phone, Bridgfords are the one.
1/5
TrustpilotLack of communication, unethical and unprofessional Practices
I had a very disappointing experience with [Agency Name]. I initially booked a viewing for a flat that was on sale, only to find out the appointment was cancelled because the flat was sold, and they forgot to inform me.Giving them another chance, I booked a viewing for another property. However, they insisted that I use their mortgage advisor even though I already had one and an Agreement in Principle. When I refused to change my mortgage advisor, they immediately cancelled my viewing appointment. This kind of behaviour is unprofessional and unethical. I would not recommend this agency to anyone.
5/5
TrustpilotRebecca Farnell was very excellent
Rebecca Farnell was very excellent, from the day of the viewing till the day it was concluded. she was friendly, kind, and her customer services skill was fantastic as well. i reckon you give her a raise. well done.
1/5
TrustpilotAtrocious Customer Service
Atrocious Customer Service. Have been chasing their Burnley branch for 6 weeks now and have emailed individuals there, as well as their general contact address and no one gives a damn.
5/5
TrustpilotAshley - Great Sankey
Ashley, at the Sankey Branch, was brilliant! My offer was confirmed in August 21 and after many date changes I pulled out when the vendors wanted a 'provisional' completion of April 22! Through all that time Ashley kept me up to date and went above and beyond to try and get the sale to completion. She is a credit to Bridgfords
5/5
TrustpilotReliable and helpful
This is a great agency: they put us in touch with our new landlords and were very helpful every step of the way (special thanks to Ash!). They were always easy to reach, responsive and polite. When we arrived at the new place we had a lovely welcome pack waiting for us. Thanks for everything, Bridgfords!
5/5
GoogleI would gladly recommend Bridgfords. Erin and her team were professional and efficient since day one.They made the whole letting process simple and trouble free.A big thank you and will definitely using them in the near future..
Wonderful to read that you had a fantastic experience with our local Bridgfords team and I would like to thank you for taking the time to leave your review and provide our team with 5*! Best wishes, Lucy.
1/5
TrustpilotIllegal
They will call you in and tell you to speak to their mortgage advisor who then tells you that he can get you the property if you sign up with them for £660+ non refundable, he will use their own solicitors too. My wife and I asked what about the other bidders and he said, the vendor won’t see those bids don’t worry. This is completely illegal and we walked away, he then said you are willing to walk away from this deal and get outbid. I said yes I would rather lose out on 20k than give you one penny. It’s kickbacks galore in that place and we know full well we will now not get that property. I would love to speak to the person selling the house but they have moved abroad and left these clowns in charge.
5/5
GoogleVery good team, helpful, professional. I dealt with Mike and he helped everytime I needed help without hésitation. Highly recommend this agency. Paige and Jonathan were great too.
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Bridgfords Swinton Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Salford.
