Trusted Agent profile · Salford

Bridgfords Swinton Sales reviews in Salford

2.8

★★★★★

611 reviews across 2 platforms

135 Chorley Road, Swinton, M27 4AE, Salford, M27 4AE

Bridgfords's office in Salford, at 135 Chorley Road, is rated 2.8 out of 5 across 611 reviews on two platforms, including 164 Google reviews rated 4.6.

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4.6 / 5

164

Reviews on Google

This office

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447

Reviews on Trustpilot

Business-wide

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Reviews

Every review we hold for the Salford office, from every platform, shown as written. First names only.

5/5

Google

Very good team, helpful, professional. I dealt with Mike and he helped everytime I needed help without hésitation. Highly recommend this agency. Paige and Jonathan were great too.

Nadia · 25 October 2021

Agent replied · 24 October 2024

Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

Great professional service received while letting my property with Bridford Swinton. Luke Brittain has been very professional and prompt and it is a pleasure dealing with him. We are very pleased with the overall experience.

Sana · 26 October 2019

Agent replied · 24 October 2024

Many thanks for your wonderful 5* review. Great to read that Luke and the team provided such a good customer experience for you. Best wishes, Tracey.

1/5

Google

I requested the name of an electrician to carry out an electrical test as I don’t live in the area. I received the test results via Bridgfords ( who also saw the test certificate) and I found later, to my cost, that the certificate was: Illegal as it contained no contractors reference Some pages required for a proper certificate were missing A different electrician I employed found numerous errors with his results As a result I had to have the house rewired and could not obtain compensation as the electrician had gone out of business Bridgfords denied any liability despite their recommendation and their dealing with the electrician concernedNegativeProfessionalism

Ian · 25 October 2020

Agent replied · 24 October 2024

Hi Ian, I am unsure from your review if you are discussing a rental property or a property you purchased. If it is regarding a property you purchased, it would be yourself as a buyer who would have to ultimately satisfy themselves with the condition of the property with the option to instruct an electrical surveyor open to you as electric works are not within the remit of an Estate Agent and any information passed on would be in good faith. If you wish to discuss further, please contact us at review@countrywide.co.uk with full details. Kind regards, Scott @ Customer Relations.

5/5

Google

Brilliant customer service and fantastic staff. Having recently purchased a house from the Swinton Branch, the staff couldn’t have been more helpful. Mike, who showed me a number of properties which suited my search criteria had a firm grasp of what it was I wanted and knew the sellers well, which helped build a rapport with the sellers. Moreover, through the purchasing process he helped me keep a link with the sellers and passed me onto Erin (lettings) who was equally as helpful and professional, and continues to be so during management of my property. I would thoroughly recommend Bridgfords for purchasing and letting houses and have been impressed with their customer care and professionalism throughout my experience thus far.

Alex · 25 October 2020

Agent replied · 24 October 2024

Thank you for your brilliant 5* review and comments about our local team. It is great to see that you would have no hesitation in recommending them to others. Best wishes, Scott

5/5

Google

The process on letting is very smooth and the Agent is so professional. We are very glad to rent the house successfully though Bridfords Sales.PositiveQuality, Professionalism

Tsui · 25 October 2021

Agent replied · 24 October 2024

Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.

1/5

Trustpilot

Terrible communication, valuations and organisation.

We sold our flat with Bridgfords Swinton and the experience with them was terrible from start to finish. They over-valued our property by £15,000, meaning that when our buyers applied for their mortgage they refused to give them their full amount, causing us to have to sell the property for £15,000 less as we didn’t have the time to put the property back in the market due to our chain. We had further issues with our buyers’ mortgage application causing a huge delay in the sale, and we actually ending up initially losing our forward purchase due to this. Throughout this whole nightmare Bridgfords were absolutely useless. We told them time and time again to call my partner instead of me, due to our professions, and they constantly ignored this and rang me. We had to deal with our buyers directly as Bridgfords had very little communication with either of us, and would actually ring us to ask for an update on our buyers situation! Causing us more stress and an extra party to deal with and update. Whenever we spoke with Bridgfords they had absolutely no idea what was going on and couldn’t keep track of any part of the sale. They were by far more of a hinderance than a help. They also didn’t conduct any showings of our flat themselves (as they had initially sold to us) and we had to do every showing as whenever we asked them they said they were busy. They charged us £2,200 for the pleasure of all of this.Overall, if we ever come to sell again we will be sure to steer clear of Bridgfords and would highly advise others do the same.

Alice · 29 February 2024

1/5

Trustpilot

Dont Waste Your Time

I had a very bad experience with one of their estate agent in cheadle hulme. Be aware of Omara, she views you the property and stands still and doesn't even puts up an effort to speak or show the property. A pure lack of training and wonder how bridgfords keep a check? On top, if there's other properties to see, they'd give you excuses and never deliver what they promise, delays on delays. I guess barely they have good agents and mostly its all bad. Its pitty to know what such companies has such employee who works as if they are forced to do so.

Zehran · 17 February 2024

5/5

Google

The process was both quick, professional and Charlotte was super helpful and friendly throughout the entire process.

Isabelle · 25 October 2022

Agent replied · 24 October 2024

Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.

1/5

Google

Not a great service with our experience , We lost the house we d put an offer on because the rep from bridgefords acted purely for the vendor , and ill advised them on selling price , and so they wouldnt lower the asking price , felt bias , almost like nepotism as the rep and the vendors knew each other ! .so we backed out And so pleased we did in the end . And , That house is still on the market ! , at the same price ! ???

John · 26 October 2019

Agent replied · 24 October 2024

Good morning John, We take your comments very seriously and are very sorry to hear that your experience was not a happy one. We pride ourselves on the level of customer service we offer, and are very disappointed that you felt we didn’t meet your expectation on this occasion. It is very disappointing to read your comments and I would very much like to discuss your areas of concern in more detail to find out which property this was in relation to so please do not hesitate to contact me review@countrywide.co.uk Kind regards, Lucy.

5/5

Google

Bought my first investment property and let it through them. The whole process was very smooth and simple for me. Big thank you to Erin and Mike. Will definitely be using again.

Luke · 26 October 2019

Agent replied · 24 October 2024

Thank you for your wonderful 5* review! It is brilliant to read that you had such a great experience. I will make sure your kind words are made known to the whole team. Best wishes, Scott

1/5

Google

Bridgfords Whitefield who I listed my house for sale with closed down, so I was moved to Swinton. This company doesn't have the people or processes to run a service they tell you they can offer. 1. My property was meant to be listed as premium, yet never was at Whitefield, until I'd been moved to Swinton. 2. The new images I had done after decorating my house, wasn't used on the new listing with Swinton! I had to keep chasing them up to get them to update their images! (2 months later they're still not correct!) 3. They didn't have a video for the property which was included as a premium listing apparently. In short, you get a generic video that has no relevance to your area, with some grotty shopping centre appearing in the video out of area, and surprise, again with this 'video' using old images lol. You couldn't make this up. Again after weeks of chasing... These images were never updated, confusing prospects as to what the property actually looks like. 4. They put a agent to show my house who was brand new to the area and business it would seem. Had no idea about the surrounding area, even though I'd spent a ton of time with the manager explaining all about this, (Libby Wilson).. You'd have thought they'd want to put their best people on my house to make up for all these errors and 3 months of wasted time with the old office in Whitefield that has closed (now I see why!) 5. The new agent, arrived for the first viewing with a family not suitable for my property, I was told it was a 'young woman who's dad is buying it for her' in fact there were 2 family's of 8 who wanted to look, which my house was too small for. She even forgot the keys when she arrived for the showing - - I wasn't far walking the dog so when she called I run back to let them all in! 6. For the second viewing, the same woman arrived 10 mins late. The viewers who had been waiting a while were about to leave... I was notified with my alarm system when they pressed the door bell, so I called the estate agent who told me she's running late, and I simply said 'OK maybe just let those coming to view the property know so they don't leave' lol. They were ideal buyers, younger couple really loved the property, and the agent was expecting them to put in a offer from the phone call she gave me, I said maybe get them back for a second viewing first! Show them the area etc and get them back. Her lack of experience really shows. So after all this, I emailed the manager again Libby, who assured me the video will be updated with the correct images, etc and to have more experience agents show my property.... Since then, nearly 3 weeks ago, I've heard.... Nothing. THERE'S STILL OLD IMAGES ON MY CURRENT LISTING THAT I'VE ASKED FOR MONTHS TO UPDATE!! I chased again 1 week ago for an update... Nothing. Seems to me, this company is closing down and no-one really cares... And they're taking it for the last ride. Other than that, it's no wonder online estate agents are taking over...

Darren · 26 October 2019

Agent replied · 24 October 2024

Hello Darren, Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy.

5/5

Google

I cannot rate Erin Parker enough. After a previous poor service from years ago when she wasn't in office, Erin sorted out my rental property to perfection. She went above and beyond to make sure all the 'i's' were dotted and 't's' were crossed. The company have clearly made good wise changes to their staff and protocols in recent years and in my humble opinion I will stay with Erin looking after me for life. Promotion and pay rise in order please! Many thanks.

Janine · 26 October 2019

Agent replied · 24 October 2024

Many thanks for taking the time to leave our dedicated team this fantastic 5* review. Best wishes, Scott

1/5

Trustpilot

Not a great experience

We went to Bridgfords because they got the best reviews on Google. OMG if they are the best, just imagine what the worst would be like. Gave us a very dodgy valuation 30% above what we eventually sold it for.

Honest · 8 September 2025

1/5

Trustpilot

Do not trust them, they will rob you blind

Do not under any circumstances go with these! They will steal from you. They never asked prior to us applying whether we would need a guarantor and because it became obvious we did after application they decided not to go with us and stole our holding deposit from us. We a family with a small child and a baby on its way and they refused to give us our money back. They wouldn't budge a little bit. Not even offer a little bit back. Horrible estate agent that will rob you blind. Do not trust them!!!!

Natalie · 26 January 2024

1/5

Trustpilot

Zero engagement for deposit return

My tenancy ended on 9th Jan and I emailed Bridgfords to ask how I go about getting my deposit back.Emailed again on 15th Jan saying there had been no reply received to my request.An agent did respond so say someone from the deposit team would be in touch.Chased again on 22nd Jan advising that nothing had been heard - to date zero response.They were very good when it came to take my money. There can be no excuse for the lack of engagement. A dispute has been raised with MyDeposit.

Katherine · 26 January 2024

5/5

Trustpilot

We highly recommend Bridgfords

We highly recommend Bridgfords - Whitby. Maddie, Victoria and the team are amazing. They are very approachable, friendly, have excellent communication and also very knowledgeable on the area and of the market.

Mr · 23 January 2024

5/5

Google

I am very happy to put this few lines for Stephanie Eid of Bridgford Sales and Letting Agents Swinton for her efforts in getting us a comfortable home. Stephanie gave us her word of getting us in as soon as possible and she did it. We are super excited, Steph...thank you!

Vitalis · 25 October 2023

Agent replied · 24 October 2024

Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations

5/5

Trustpilot

Great company to deal with very…

Great company to deal with very professional couldn't help me enough would definitely recommend.

Mrs · 15 April 2026

5/5

Trustpilot

Bridgfords Denton team was extremely…

Bridgfords Denton team! 5*Denton branch team was extremely helpful, professional and pleasure to dealing with. They helped me to make my move to a new property within a couple of weeks and supported me throughout, including communication with all the suppliers. Megan was absolutely brilliant, she showed great support and care, professional approach in a timely manner. I would highly recommend.

Oleksandra · 5 February 2020

5/5

Google

Libby, Mike and Erin have been a pleasure to deal with their customer service is of 5* standard and this is why we use them as our preferred letting agent for our portfolio of properties in the Salford area. We also have bought a number of properties through them and they have been fantastic from start to finish i would recommend them in all aspect of sales and lettings - Claire - Grant Property

Claire · 25 October 2020

Agent replied · 24 October 2024

Thank you for your wonderful feedback and 5* review! I will make sure your kind comments are forwarded to our local team and their Regional Director. Best wishes, Scott

5/5

Trustpilot

Shout out to Ruari

I dealt with Ruari, who by the way gave the most incredible experience. He went above and beyond to help assist me with my needs. 10/10Im writing this review as the kid deserves the acknowledgment!

Leigha · 6 September 2023

1/5

Google

Absolutely shambolic company. Book in to see a property and receive the conformation text only to be left waiting in the cold and then told that no one had actually booked us in to begin with - whilst selling the house we were very interested in without word or letting us join in with a bid. Not the first time we've been disappointed by this company, but certainly the last. Stay well clear!

Abe · 25 October 2020

Agent replied · 24 October 2024

Hi Abe, Please contact us via review@countrywide.co.uk. with full details of your experience so that we can look into this matter further for you. Kind Regards, Scott (Customer Relations Team)

5/5

Google

The wonderful helpful lady that helped me to sell my house in record time always there when i needed help thank you so much Lauren Regards John nuttall

John · 26 October 2019

Agent replied · 24 October 2024

Thank you John for your wonderful 5* review. I will of course make sure that your kind words are passed onward to our Bridgfords team in Swinton. Best wishes, Scott.

1/5

Trustpilot

A one star rating is too good for this…

A one star rating is too good for this business! Completely inept from the agent to their so-called professional mortgage broker. Allowed seller's solicitor to harass and bully me and also bombarded me with messages whilst at work but didn't answer calls when I tried to contact them. I am now out of pocket as seller has withdrawn the property even though it still shows for sale.

Jane · 1 August 2024

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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