Trusted Agent profile · Salford
★★★★★
610 reviews across 2 platforms
135 Chorley Road, Swinton, M27 4AE, Salford, M27 4AE
Bridgfords's office in Salford, at 135 Chorley Road, is rated 2.8 out of 5 across 610 reviews on two platforms, including 164 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Bridgfords Swinton Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Salford.
Every review we hold for the Salford office, from every platform, shown as written. First names only.
5/5
GoogleAbsolutely perfect the communication was on point, they always got back to me regardless what I was asking and always kept me upto date brilliant company to rent or buy through.
Many thanks Mark for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotAbsolutely disgusted with this place
Absolutely disgusted with this place. Went to rent a house. Discussed my situation my income everything I could I was upfront about. Was told I had the house and asked to pay a holding deposit and hand my notice in to my current landlord. House definitely ours. Had 2 guarantors which was all accepted by the landlord. Start packing my house have my current landlord accept my notice and put my house back on the market. 2 weeks later get told I can no longer have the house I failed credit check. They were told from day 1 I would fail hence the guarantors. Was told I came back bankrupt which is not true. Asked if I could do anything to prove this wasn't true. Was told doesnt matter you can't have the house. So no home to move into and a home I have to leave with 5 kids in tow. Disgusted with them. Oh and lose the holding deposit they said I needed to place after being told I was accepted. Literally left us with no home!!!!
4/5
GoogleI came in touch with Bridgford through Google and my experience so far has been so great . The staff are so welcoming and the services are so good. I'm living in a comfortable house 🏠. The process was so quick than expected. Thanks for your services. …
Thank you for your lovely review. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotThank you to Danielle and the team for…
Thank you to Danielle and the team for never giving up with the sale of our recent property. Even through two major shifts in the economic climate they still managed to arrange viewings and provide regular updates. Thank you and all the best
1/5
TrustpilotThese agents act like robots
These agents act like robots with no human face. Wanted to move in with a property they are managing. Unfortunately for us, we went ahead and paid for the house.(rent) On the day of collecting keys, I could not make it. I called to beg if they can give keys to the lead tenant who has already moved to the property with her stuff wanting to pick up keys. They refused because I was not there. They left her stranded. I promised to take any responsibility that comes with collecting keys. No buldging.Moreover communicating with them is unusually difficult, hard to pick calls. I wont recommend these kind of insensitive agents
5/5
GoogleGreat service from Sadaf of Bridgfords Swinton branch. She helped us to find perfect home. The whole experience was a very positive one. Communication has been excellent from the day I viewed the property to completion. Emails/calls were always responded to very quickly and Sadaf always on hand to offer any guidance and speed things up where she can. Would definitely recommend.
Thank you for taking the time to leave us this great 5* review! It's great to see that the professional and friendly approach taken by the Bridgfords branch made this a excellent experience for you. Thank you for the recommendation. Kind regards, Lucy.
5/5
GoogleKaren at the office was very helpful in helping me try to find a home. She would contact me with upcoming opportunies and actually get in contact!! The person who showed us round the properties gave much more information then other estate agents. All in all this estate agents was great 👍PositiveResponsiveness, Quality, Professionalism
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
1/5
GoogleBe very careful, avoid if you can. Expensive and not as promised. Used them to sell and was charged double the agreement. “Something in the contract” So just be aware and avoid. Ended up paying £1200 more, after a long battle, they were asking for £1800.
Thank you for taking the time Alan to leave us your feedback. If you have not already raised your concerns with out Customer Relations Team, please contact us via review@countrywide.co.uk. should you wish to discuss further. Customer experience is very important to us and as such we do value all feedback received. Kind regards, Scott (Customer Relations Team)
1/5
TrustpilotBeyond unprofessional; like a school playground!!!!!!!!!!!!!!!!!!!
This estate agent is only interested in acting for the buyer, bending over backwards to help them, despite the fact clearly the seller was paying their fee! They do very little work to earn their commission; in fact less than average. They never answer the phone, it always goes to voicemail, no matter what time of day you telephone. They cancelled 10 block viewings because the buyer who first viewed the property demanded they did; well dodgy, because at the 12th hour, less than 24 hours before completion, Solicitor calls to say we need to sign a new contract as the buyer's name has changed!!!!!! Bridgfords failed on every count, did not keep me updated whatsoever, just constantly put pressure on as to when completion could take place, despite knowing from the outset I had to find another home to live in; demanded a survey after 3 months, despite saying buyer was a cash buyer and did not need one!!! I would not use Bridgfords ever again in any way, shape or form, and no way on God's earth would I recommend them, not even to my worst enemy!
5/5
TrustpilotLinthorpe Road Branch
Fantastic service from the Linthorpe Road branch. Sophie has been so supportive and helpful helping us apply for our perfect family home. She has kept us up to date and informed at every step. We cant wait to move in now. Thank you
1/5
TrustpilotDo not use this company
Do not use this company. We setup a viewing of a property which without any contact they did not attend. Since this time I have been called several times saying that I have requested a viewing of my property which I have never done and have regularly asked for my details to be removed from their database but keep receiving more calls.
1/5
TrustpilotI was persuaded to give management of…
I was persuaded to give management of my property to Bridgfords. As Landlord, I would expect from an agent to care for my property as much as I do. However, I did not receive this level of service from Bridgfords.Very poor customer service. One mistake after the other, to start, I was introduced tenants which one of them had a CCJ registered. However, the branch manager persuaded me to accept as they had a solid guarantor.Only 3 months after the tenancy started, rent seized. At first, I was sent an email with updates every week. Rent arrears continued to accumulate, however strangely the more rent was in arrears, the less I was updated with the situation.Due to Bridgfords not chasing the rent anymore, I had no other alternative but to outsource a debt collector, of course at my own cost. Shockingly, debt collection later found that the "solid guarantor" was an 85 year old pensioner which was not in a financial position to pay for the outstanding rent.Also, during our 12 months, Bridgfords was unable to gain access to perform a property inspection, despite myself contacting the tenants and agreeing on a date - however Bridgfords had an excuse for everything.Also, I requested some repairs to be done and they did not bother to find a contractor to do the work. Again giving me excuses that "the tenants are not responsive etc..." which is not true.I am now left alone dealing with disrepairs, a possession hearing, thousands of pounds in rent arrears and an estate agency that had decided to quit management rather than find solutions.I can not express my frustration, stress and a feeling that they simply did not care are the minimum about my property.This to me was unacceptable, if I were you I would think twice before giving your property to them.
5/5
GoogleI come from HK and arrive UK in 1 st week of Sep 2022, under the help and fast arrangement of Bridgfords. I am able to get the key in mid of Sep 2022. Thank you very much for let me settle in UK smoothly.
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotI cannot recommend this agent
I cannot recommend this agent. I let out a property via them for several years and would have left earlier but felt stuck with them when COVID hit.
5/5
TrustpilotDealt with Lauren / Emma / Nicola at…
Dealt with Lauren / Emma / Nicola at the Leigh branch. Nothing short of superb customer service from beginning to end. Actively contacted me every step of the way by phone and email. Kept me completely appraised of my home buying situation.Absolutely 5 star customer service ladies.
5/5
TrustpilotBridgfords Wilmslow Lettings…
Bridgfords Wilmslow Lettings have recently rented one of my houses out. This was done on the first viewing and the tenant moved in within two weeks. Great service thank you Daniel and Claire. Will look forward to doing business with in future.
1/5
TrustpilotUnhelpful, unfair and unethical
Unhelpful, unfair and unethical. Genuinely the worst letting experience and service I have ever received. I would avoid at all cost going forward. Numerous serve issues when starting my tenancy, meant I couldn't move into the property. This was meet by no acknowledgment from there side and no help to fix it.
1/5
TrustpilotDo not use this Estate agents!!!
1/5
TrustpilotOne star is being generous.
One star is being generous.Listen folks, this company is crooked, yet they still manage to stay within the law I was looking to rent a property. Saw a nice place and decided to act fast. Never heard of Bridgfords so no reason to suspect any hanky panky.Filled in the application which was emailed via docusign by a very friendly helpful lady (or so I thought.. Sent straight back and waited for reply.Saw no reason to read the small print.Immediately sent another set of documents "Keysafe" which actually said you should let them know of any adverse credit. (we had a default from some time ago) so we ticked the box and paid the £219 holding deposit.Long and short of it, they came back and said the rental could not go ahead and they would be keeping the holding deposit because we had not disclosed adverse credit before signing docusign, not "Keysafe".Beware folks, they make their money by taking deposits and not making it clear at what stage of the process you must declare your status.Do not deal with these people , personally, I should have read the reviews on here first, if you are reading this then it is likely you made the same mistake as me and never read the reviews . Spread the word, these people are bandits.
5/5
GoogleFantastic service, staff who all know what they are doing, especially Bella & Mike who were very professional, focused and friendly. 33 viewings in the first week and accepted one of 11 offers for £15,000 over the asking price, I was literally gobsmacked!!!! Definitely recommend 😄 …
1/5
TrustpilotScam company. Will charge you for fake cleans...
Moved into a property which was uninhabitable it was so unclean. Told by the staff member we could wait for bridgfords to organise someone or pay for it ourselves. At the end of the tenancy we cleaned the property top to bottom and were charged £150 for the oven cleaning. Turns out the cleaning company is ran and owned by a manger at Bridgfords and they didn't even do the clean. We have spoken to the new tenants and they have told us they also had to pay for the oven cleaning. Scam company and a fraudulent cleaning company all in one. Avoid at all costs. Trading standards have been informed.
5/5
TrustpilotWe were blown away with the expertise…
We were blown away with the expertise and professionalism Sue and the staff from Bridgfords provided on the sale of my late father's home.The difference between them and our previous agent has been remarkable!We also appreciated the sensitivity shown to us during the sales process, this was a difficult time for us selling our Dad's home, and the care provided didn't go unnoticed.I will be referring anyone I know to them as they do a fantastic job!
1/5
TrustpilotFees when taking the house off the market
I put my house on the market with Bridgefords six weeks ago and in that time period we have only had four viewings and we've had to chase Bridgefords for feedback. They are very poor at responding to emails and phone messages. I've noticed that a number of other houses in the area have come up for sale and sold in that time period. Mainly by one local estate agent. We've decided to swap to this estate agent and take our house off the market with Bridgefords. When I've tried to do this, it's taken me two days of emailing and ringing to get a response! Then when I finally did I was told that if I take my house off the market with Bridgefords and go to another estate agents we will be liable to pay Bridgefords fees even if the other estate agents sell the house!! None of this mentioned when we put the house up for sale with them!They also said when I entered into a contract with them this was for a minimum of 26 week's. I know this was definitely not mentioned as I've been unsure about selling and the estate agent advised me to put the house up for sale for a month and if I change my mind to just take it off the market.I wondered if anyone else has experienced this?
1/5
TrustpilotWorst experience ever with a letting agency!
TL/DR;So far if I could give zero stars I would give them but I will give 1 instead because some of the people working there are honestly nice. However,.... My self and my partner we started renting a house run by Bridgfords Letting Agents since last Monday 14/02/22. First, the images shown in the advert with what we actually got are two different stories, we also did our viewing online (due to working schedules restrictions) and apparently it was a MASSIVE MISTAKE because we obviously got scammed.When we moved in the house was in a state of filthy mess, the previous tenants didn't clean, the house has pilled up years of filth, dust, dirt. The otherwise advertised as ''new'' carpets had stamps and spots all over and I am waiting to see if there are also carpet beetles after finding one yesterday.We had a week to report things against the agency's inventory, which we did. Of course we reported the mess and filthiness and we were PROMISED some actions to be taken until yesterday, and in our last phone call with them they said that they are still working on our cases but it is stack between the previous tenants, landlord and a third party (which I am guessing is the deposit scheme). What we are asking is for someone to deep clean the house and get rid of the years of filth and what we get in response is that the landlord is awaiting to take the deposit back from the previous tenants to fix it? What kind of logic is this? Why are we put in the same basket with the old tenants?Time to mention that the house is also a junkyard, old forgotten devices mounted on walls, archaic light shades and a set of curtains that are reeking and are the dirtiest piece of cloth I have seen in my life.There are wires exposed, the part furnished devices I don't know when they have passed last their safety test. So the situation I am describing is this and we are asked in good willing and hope to wait for a response and not start cleaning imediately? Of course we started cleaning, because this is bordeline health and safety case, we bring with us our new furniture and we don't want to land in a house that is dirty.So I am asking, what would the agency have achieved with us waiting?Because obviously our requested has been thrown in the bin.Who tells me that we are not doing the job the agency should have done, and now they use our photographyic evidence to strip the deposit from the previous tenants?Because their photographic inventory report was lacking big time. So either they were covering the real problems so they arise later and blame them on us or the person who did the inventory is stupid.In any case, whatever they do favours the landlord, everything they do is to keep THEM safe, because their fee comes from THEM, not from two humble invidividuals who rent a property from the agency.But the hard truth, dear agency, is that YOU are the mediator and customer satisfaction comes from two different parties. You have failed to play this game when you chose one over the other. And no matter how hard I tried to keep myself from writing a review, it's been a week that I am stressing for something I shouldn't, and because I want this review to be out there for you to see that some things are serious.I am sure some people who are dealing with our case tried their best but if they were me you would have done the same and making this public.Can I ask in which redress scheme this agency belongs to so I can make an official complain to them as well?
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Tell us what you need and we'll put you in touch. Bridgfords Swinton Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Salford.
