Kevin Henry Saffron Walden reviews

★★★★★ 5/5

Google

Louise Mooyer has been incredibly helpful over the past few years as we’ve worked together to rent out my late grandmother’s flat. She’s always excellent at communicating any tenant issues and handling the unique challenges we’ve encountered, mainly due to me not living in the UK. I highly recommend working with Louise!

Hnc · 26 March 2025

★★★★★ 5/5

Google

Thank you so much Kelly and Chase at Kevin Henry! We were looking to rent a house in Saffron Walden. Kelly fit us into a viewing of a property we loved on the same day and was really helpful, friendly and professional throughout the process. She and Chase have been great throughout this process - they’ve dealt with all our questions and the negotiations between us and the landlord really well.

Marigold · 6 July 2021

★★★★★ 5/5

Google

Had a great experience with Kevin Henry! Yeliz and Ellie were super helpful and friendly throughout the whole letting process. They made everything smooth and stress-free. Really appreciate their support!

Deepak · 14 November 2025

★★★★★ 5/5

Google

Great costumer service, Yeliz has been with us from start and she is amazing! Even though we weren’t the easiest costumers to deal with, she stood with us and replied even to our dumbest questions anytime of the day!:) We are more than grateful for this and I can highly recommend KevinHenry. We’re looking forward to our new home❤️

Linnea · 7 January 2023

★★★★★ 5/5

Google

Would highly recommend. Nicole was so lovely and helpful, with great communication and advice for when I was looking to buy a home. Also a big thank you to Andrew and all his advice. What a great team!

Anya · 27 May 2024

★★★★★ 5/5

Google

Would highly recommend. Nicole was so lovely and helpful, with great communication and advice for when I was looking to buy a home. Also a big thank you to Andrew and all his advice. What a great team!

A · 27 May 2024

★★★★★ 5/5

Facebook

The Kevin Henry team were great from the start, professional and patient with my endless questions. David was great from the point of purchase and sale and then Lauren was amazing at supporting us from that point. Couldn’t sing their praises enough, I don’t plan on moving again but if I did it would most definitely be through KH.

Hannah · 3 December 2022

★★★★★ 5/5

Google

Thank you to the Kevin Henry Team for offering such an excellent service. I sold and bought my new house through the team at Kevin Henry Saffron Walden and I would highly recommend ! Big thank you to Sue Johns , Murray Cooper-Melchiors , David Moss · Lauren Cook and Andrew Kidman for their patience and professionalism .

Carlota · 7 January 2023

★★★★★ 5/5

Google

Nicole, Sue and Phil were really helpful throughout the whole process. Would recommend anyone to use these agents.

Sam · 14 February 2026

★★★★★ 1/5

Google

Avoid Them if You're a Tenant! Kevin Henry (KH) estate agents prioritize landlords over tenants. They will even wait for landlords to wake up past 9:30 AM before contacting them, but they won't hesitate to call you as early as 8:00 AM to sign a contract. Here are a few experiences worth sharing: Pressure to Overbid: KH agents often encourage you to offer more rent than what's advertised in order to secure the property. This seems to be a core part of their mission, to support landlords at the expense of tenants. Poor Handling of Maintenance Issues: It took over two months to convince them that there wasn’t enough space under the kitchen countertop for a washing machine. Neither KH nor the landlords seemed to care. Eventually, they sent the original contractor, who confirmed that he had warned them about the space issue when the kitchen was first fitted. They just wanted to get the next tenant in as quickly as possible! Unfair Rent Increases: Rent increases are communicated before the contract ends, but these increases don't reflect any improvement in service. When you try to negotiate or ask questions about the renewal, you may be met with threats to terminate the contract if it's not signed by the end of the day. Unreasonable Checkout Charges: During the checkout process, we were charged for two issues: a superficial carpet burn (about the size of a small computer mouse) and tarnished rings on one of the four cooking zones. We accepted responsibility for the carpet burn and were willing to pay for its repair. However, KH decided to charge us for replacing the entire living room carpet and installing a new induction hob. Since they already had the deposit, they felt free to overcharge. After failed negotiations with KH, we raised a dispute through the Deposit Protection Scheme. Based on the evidence we provided, the scheme concluded that both issues only required minor repairs/cleaning. After about four months, we received £870 back from our £1050 deposit, much more than KH initially offered. If you find yourself in a similar situation with KH or any other estate agent, I strongly recommend raising a dispute with deposit protection agencies, they make decisions based on evidence. Happy to share more info if that helps.

Viral · 22 August 2024

★★★★★ 5/5

Facebook

The Kevin Henry team were great from the start, professional and patient with my endless questions.David was great from the point of purchase and sale and then Lauren was amazing at supporting us from that point. Couldn’t sing their praises enough, I don’t plan on moving again but if I did it would most definitely be through KH.

Hannah · 3 December 2022

★★★★★ 5/5

Google

Yeliz and Ellie were both awesome from viewing up until moving in. It was stress free. ⭐️

Olumide · 14 February 2026

★★★★★ 5/5

Google

Thank you Kevin Henry for your professionalism, promptitude and support at all time and in any situation. Thank you Chloe and Louise for being here for us whenever in need. Best agency ever. Keep up the good work and making us feel like in a family. Thank you to your contractors ( thank you Simon for your good job you did at the property). Stay safe all :)

RoxyGeorge · 6 July 2021

★★★★★ 5/5

Google

Kelly and Loren both did a wonderful job in finding us a house to rent. As we were returning to the Uk after some years away, they had to work extra hard to find solutions and process our tenancy requirements. We appreciated their support and efficiency. Everything was done within the week and we are now happily moved in.PositiveResponsiveness, Professionalism

Evan · 26 August 2022

★★★★★ 5/5

Google

Thank you to Eva from KH saffron Walden. Super helpful and saved my day of getting locked out. Came straight over after I called and let me 10 mins after picking up the phone. You’re a star!

Dan · 27 April 2024

★★★★★ 5/5

Google

I have just recently transferred the letting of my home to Kevin Henry, while I am out of the country and my current tenant had left. The transfer was seamless and everyone was extremely helpful. Chloe Buckler was wonderful in arranging for the redecoration and refurbishment of my home. I cannot thank her enough as it can be difficult to coordinate from "across the pond"! Thanking you all at Kevin Henry

Hilary · 6 July 2020

★★★★★ 5/5

Google

Yeliz has been very helpful finding a tenant for our property. All the team are extremely professional but considerate and friendly. Very happy with our service.

Sharleen · 17 October 2024

★★★★★ 5/5

Google

Miles was great at communicating and very courteous. Although there were a few problems with various tenants that were lined up to rent my property, Miles kept me fully informed and he then found me a tenant to move in within days. Thank you.PositiveResponsiveness, Quality, Professionalism, Value

Genevieve · 26 August 2023

★★★★★ 5/5

Google

Yeliz was fantastic in helping me find a place to rent in the area. She was always easy to contact and very accommodating to my schedule. Furthermore, Yeliz was very informative and provided all key information. It was a joy to work with Yeliz and Kevin Henry in general, really eased the process for me.

Sajjad · 8 December 2022

★★★★★ 5/5

Google

We moved into our flat in December 2020 thanks to the professional assistance from Kevin Henry. We were in contact with George Root from our first enquiry until our move-in date and he was always enthusiastic, helpful and quick to respond. In the six years of living in rented accommodation, George was the best lettings agent we have ever encountered. Thank you!PositiveResponsiveness, Quality, Professionalism

Isobel · 26 August 2021

★★★★★ 5/5

Google

We really like our house and are very happy with it now, Yeliz was excellent in finding us a suitiable place. Whatever maintenance issues we did have were efficiently and effectively resolved by Joe Barry. Good honest local agents.

Maximilian · 28 January 2024

★★★★★ 5/5

Google

Really easy to rent through Kevin Henry. Offered us a house viewing the same/next day we contacted them. Yeliz was really friendly and helpful, answering all the questions we had during the house viewing and the entire process of getting the contract sorted. They made the process stress-free, simple and fast. Thank you, Yeliz.

Holly · 8 November 2022

★★★★★ 5/5

Google

Yeliz has been a great help to me and my mate moving in, with fast responses and helpful information

Ollie · 14 December 2025

★★★★★ 5/5

Google

I had the pleasure of working with Yeliz to rent out my flat and I cannot speak highly enough of the exceptional service and dedication she provided throughout the entire process. Yeliz`s professionalism, expertise, and attention to detail were truly impressive and made the experience seamless and stress free for me as a landlord. Yeliz`s communication skills were outstanding, as she kept me informed at every stage of the process and promptly addressed and questions or concerns I had. Thank you, Yeliz, for your outstanding performance and for making the rental process a positive and successful experience.

Asli · 27 April 2024