Trusted Agent profile · Saffron Walden
★★★★★
939 reviews across 3 platforms
57 High Street, Saffron Walden, CB10 1AA
Part of Intercounty, see every office.
Intercounty's office in Saffron Walden, at 57 High Street, is rated 4.7 out of 5 across 939 reviews on three platforms, including 252 Google reviews rated 4.9.
Every review we hold for the Saffron Walden office, from every platform, shown as written. First names only.
5/5
TrustpilotBrilliant
Abi was absolutely brilliant at keeping us up to date as much as possible with the chain progress. Always available on the end of the phone and prompt with email replies. She helped elevate some of the stress of moving! With good knowledge and we felt she had a real want to help sell our property.Thank you!
Many Thanks for your feedback Zoe, it's really appreciated. We will pass on your thanks to Abi in the Saffron Walden team.
5/5
GoogleKerry Hill came out to value our property, she was very helpful and knowledgeable. Fast response to email, and sent the valuation through the same afternoon. Great service, thanks Kerry.
Thank you for your kind feedback Kate, it was a pleasure to come and see you at your beautiful home. Best Wishes, Kerry
5/5
GoogleWhilst looking for a rental property in Saffron Walden, the whole process was perfect from to start to finish, under the meticulous eye of Blake Kingston. Every detail given its due care and attention, Blake ensured our experience was without stress (my partner was 8-9 months pregnant at the time) and dealt with as swiftly as it could be. Always available and extremely personable, he would be a reason for us to use this branch in the future.
Thank you Tom we wish you all the best with your move! Best Wishes, Blake & the team
5/5
GoogleThanks to the team at Intercounty who helped us search for our new home in Saffron Walden. Kerry and Rosie were very helpful and were always on hand to help us along the way.
5/5
GoogleOlivia has been very helpful making sure any issues get resolved (even when not straightforward and require a lot of input from the landlords) and is always good with communicating upcoming work or appointments.
5/5
TrustpilotI am a landlord
I am a landlord. I have had many dealings with Intercounty over the years. My recent contact with Carly McLaughlin based in Bishops Stortford has been a pleasure. She is efficient, pleasant and knowledgeable. She has made my life a easier as recently I've had a few personal problems. I would recommend her as an exceptional and kindly member of staff.SincerelyJacqui Galise
Thank you Jacqueline for review, it is lovely to hear Carly is efficient, pleasant and knowledgeable.
5/5
TrustpilotBuying my first flat
Absolutely brilliant service throughout from Intercounty, Renee was the first to show me around the flat and was then passed over to Kate Green for the rest of the process. Kate kept me updated, any questions she'd sort it and ensured everything went smoothly. Natalie helped massively as well, so they were all happy to help. Thanks again and all in time before Christmas!
Thank you Ryan for your review, it is lovely hear the team at Chelmsford provide a brilliant service.
5/5
TrustpilotIntercounty were helpful and efficient…
Intercounty were helpful and efficient and went the extra mile to make sure the sale went through as quickly as possible. I dealt with Peter Telford and Tom Harper, both of whom were very obliging; Peter made extra visit to the property to help clear up additional queries from the buyer. I was very satisfied with the service I received.
Thank you for your review, its lovely to hear Peter and Tom provided a good service.
5/5
GoogleWant to post a big thank you to Vanessa for her friendly and very professional approach to our viewing today. She is a credit to your team and made our viewing experience worthwhile and memorable.
Thank you for the kind review Dev
5/5
GoogleI would thoroughly recommend intercounty. They have been professional and produced beautiful photos for my house details (extra thank you to Clare who has done a super job!!), and given very good feedback after viewings.
Thank you for the lovely review Vanessa
5/5
GoogleIntercounty in Saffron Walden have been exceptional in every aspect of managing my rental property. Especially Jolanta who has steered us through a tricky tenant change. I must mention Blake who has also been brilliant.
Thanks for the review Chris
5/5
TrustpilotWe have had dealings with many…
We have had dealings with many different Estate Agent in the last few yearsand Intercounty is by far the best. Joe Baggs, who we had the most dealings with was friendly and very helpful always answering our questions quickly and efficiently. The manager Helen was equally as lovely. The whole experience of moving was made easier because of them so thank you.
Thank you Keri for your 5 star review. It is lovely to hear Joe and Helen were friendly and efficient.
5/5
TrustpilotCan highly recommend Intercounty
Thank you to all the staff at Intercounty with helping us with the sale of our house. Jack Hills is utterly professional and kept me sane during the process and Doug Whybrow kept us updated so well that we barely spoke to our solicitor as he did most of the chasing and hard work for us. Thank you, you were amazing.
Thank you Nicki for your review. It is lovely to hear Jack and Doug were amazing.
5/5
GoogleWe are both tenants and property buyers with Intercounty and we highly recommend them. Sharon, Alex, Rosie, Adam, Julie and the entire team are a pleasure to deal with. They always get back to us quickly with recommendations for service providers or solicitors as well as are being flexible when we need any changes to appointments or viewings. They also stay on top of us and make sure that conveyancing process moves forward. Having experience as tenants with them, we would also recommend Intercounty as property managers. They make our lives easier and save us money thanks to the way they conduct their business and deal with customers. Good job Intercounty and thank you to the entire Team.
5/5
GoogleHad to get to Saffron Walden for 8am from London, but due to a person on the line, what should have been an easy journey, turned into a nightmare. Eventually got to Saffron Walden and called Eloise. She very kindly, picked me up, took me to the flat, then took me to Audley End station. I am beyond grateful to Eloise for her kindness, generosity of spirit and expertise. She’s a treasure and a most welcome addition to the lettings team at the Saffron Walden branch.
5/5
Google"This is the first time I have rented through Intercounty Saffron Walden, and I must say that everything went very smoothly. Recently, we experienced an issue with the washing machine, and the timing couldn't have been worse, as it happened towards the end of the year when things are typically slower. However, Jo handled the situation exceptionally well. They were prompt in their response and ensured that the issue, including the necessary emergency plumbing work, was resolved efficiently. Thank you so much, Jo, and best wishes for the new year.
5/5
TrustpilotI own two properties which are managed…
I own two properties which are managed by Intercounty and I would very much like to praise the efficiency and professionalism of Kat Keats. We email each other at regular intervals about issues that may arise concerning the properties , and if there are any glitches she manages them with good humour, sagacity and competency. Thank you Sarah B
Thank you for your review Sarah. Its great to hear such positive feedback on Kat looking after your property.
5/5
GoogleBlake was fantastic throughout our letting process. He gave us suggestions on how to better our chances with applications as we have a small dog. He went above and beyond, suggesting a property that wasn't listed yet and fought our corner with the landlord which ultimately landed us the tenancy. I would say that Intercounty is the best estate agent I've ever dealt with.
5/5
TrustpilotVery professional
Me and my partner were looking for our new place to rent and I must say all the team in Bishop’s Stortford was absolutely fantastic helping us through all the process. A special thanks to Harry he is been so professional and patience with us, booking lots of viewings and helping us finding exactly what we were looking for.
Thank you for review Carolina . We are glad to have been a part of your journey in finding your home.
5/5
TrustpilotCouldn't fault our experience with…
Couldn't fault our experience with Intercounty, especially Rebecca at our Chelmsford branch, communication was excellent and everything during our rental process was explained step by step.When we actually collected our keys we were given a welcome to your new home box from Intercounty which included some lovely treats ! What a lovely touch!
Thank you so much for your review Christine! It's fantastic to hear how happy you are with Rebecca. We will certainly share your comments with her.
5/5
GoogleI worked on a very difficult chain with Charlotte at Saffron Walden. She was always extremely helpful, very knowledgeable, and very professional, she worked extremely hard to get this sale through and certainly went above and beyond. I wouldn't hesitate to recommend Charlotte, and I really hope we work together again.PositiveProfessionalism
Thanks Jennie - that's really good of you to take the trouble to send in this review
5/5
TrustpilotJoyous Jac!
Joyous Jac! Intercounty have been nothing but fantastic throughout my entire rental process. Jac has been outstanding, and is a credit to the company! She was polite and friendly, and nothing was ever too much hassle for her. She was extremely quick to reply to emails, and made any amendments without fuss. She was just wonderful to liaise with and I didn't feel any pressure or 'like a nuisance' emailing her all the time, like some people would make you feel.She has been an absolute pleasure to deal with, and always had the answers to my questions, which was extremely reassuring.The whole rental process was quick to sort out, and relatively painless. All documents were done online (including identity checks and proof of earnings) which made my life so much easier, and DocuSign was even mobile friendly, meaning it could be done quickly and easily, which was a bonus! Everything was sent via email so I could safely file anything away, and amendments were also updated and re-signed where needed, literally in the space of an hour, Jac was so 'on it'! I cannot recommend them enough, especially compared to the other estate agents in Saffron Walden, intercounty definitely come out on top!!
3/5
TrustpilotIntercounty are part of the same group as Premier Property Lawyers
We sold a property with Intercounty. The service from Intercounty would have been fine except they recommended a connected company firm of solicitors called Premier Property Lawyers to the buyers. Premier Property Lawyers were inefficient in particular suffering from a lack of coordination and frequently loosing correspondence. To avoid a repeat of this stress we are unlikely to use Intercounty again.
Thank you for your honest feedback Nigel, we always value and appreciate feedback and use it to help improve our service. It is pleasing to know that the efforts of members of staff at Intercounty have been recognised. Premier Property Lawyers are one of several solicitors whom we recommend and based on your comments we will certainly look into the matter.
5/5
TrustpilotFriendly and professional
Really pleasant, professional and friendly experience from start to finish with added value for money. Dealing with Doug was great as he was very knowledgeable, on the ball and kept in touch with updates all the time. I wouldn't hesitate to use them again and recommend them to others.Stephen Benge
Thank you for your review Stephen and thank you for recommending us! We will certainly pass on your positive feedback to Doug.
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