Intercounty Saffron Walden reviews

★★★★★ 1/5

Trustpilot

Disappointing

Disappointing, dismissive and useless. To beging with, the selling team were nice enough and very communicative. Even if there were mistakes along the way they always seemed to find means to fix it, at least until the deposit was paid. But once the money were sent, and you signed the last document for the property; if you have any issues whatsoever with the it they will not interfere. YOU have to deal with everything, there were health and safety issues with our rental and the landlord agreed to end the tenancy early because they sent someone to evaluate the flat and there were serious issues; "the property manager" said this is not up to her and she can't help with any of the issues and to contact the landlord as he is the one who manages the property...shocking!!!! What is the purpose of Intercounty then? You can go and rent directly from the landlord in this case. Also Extremely rude and absolutely USELESS ... Unprofessional! This whole time looked only at ways to not take full accountability, and again "the property manager" tried to play the fools card stating that she wasn't aware of the situation, and when it was brought to her attention that emails have been sent in every detail, once she did see that everything was documented she then ignored us and did not answer the phone or her emails, only showing that she has no idea how to handle a situation. So I don't understand how can you be a property manager when you are solely relying on the landlord to deal with this, the tenant is left to whom?the tenant is left completely unprotected. What property are you managing? Or am I to understand that your job description is only to send a checklist and that is it? Tracey Coulthard was an absolute tool or at least behaving like one in this case and completely left me appalled of her lack of interest and unprofessionalism in finding a resolution; her main concern being to find ways to dismiss us, instead of helping closing this situation. Really goes to show what good people (or the lack of them) goes to ruin one's reputation.

Ina · 3 April 2023

★★★★★ 5/5

Trustpilot

Thanks to the Intercounty team at…

Thanks to the Intercounty team at Bishops Stortford! Sold our property on the same day it listed! The team were great at keeping us and all the parties informed at all stages so special thanks to Bob & Doug for doing such a professional job and for keeping an eye on the property after we moved out. I would highly recommend Intercounty! Jesse Goscomb

J · 8 December 2020

★★★★★ 5/5

Trustpilot

Intercounty Saffron Walden Excellent.

Intercounty Saffron Walden have been handling the sale of my flat ...and i have to say the service and help from them has been outstanding, nothing has been to much trouble.Throughout the whole sale Charlotte has been on the phone giving my husband and myself updates on the proceedings every step of the way.Any queries we have had have been handled quickly and efficiently.Highly recommend using Intercounty.

Nicola · 4 December 2019

★★★★★ 5/5

Google

Recently rented a cottage through Intercounty. We were extremely happy with the service we received from the whole team but especially Jade Salem-Tedj. A year later and we're about to renew our rental through Intercounty and thanks to Olivia Taroni,

John · 16 April 2025

★★★★★ 5/5

Google

It was good dealing with Intercounty throughout our tenancy. All the members that we had dealings with were polite and professional. Especially Jade Virciglio who was in contact during end of tenancy and made check out process as smooth as possible. Thanks.

Somasekhara · 26 August 2023

★★★★★ 5/5

Trustpilot

I can fully recommend Intercounty SWF…

I can fully recommend Intercounty SWF ..... Andy especially, he has been so efficient throughout the four years he has been dealing with my rental property and when it came to a tenant change his support was so valuable and very much appreciated, he really did go the extra mile in support, thanks Andy ! I will certainly continue using intercounty and can fully recommend this agency....

Ian · 22 June 2019

★★★★★ 5/5

Google

Jade and Eloise were super efficient and organised information and a tour of the property in really good time. Jade’s knowledge of the property was excellent and the follow up and organisation has been second to none. Thank you!

James · 16 April 2025

★★★★★ 5/5

Google

We received great service from Intercounty during our house sale. The whole team was really helpful and supportive but a special shout out to Kerry for going the extra mile for us, it made all the difference. Highly recommend.

Helen · 16 April 2025

★★★★★ 5/5

Trustpilot

Dedicated with urgency

This is the 7th year I let Intercounty manage my property. Mollie Harrison-Stent was able to make me feel looked-after as a landlord. It was a tricky rent with unexpected challenges and tight turnaround. Mollie ensured I am well informed throughout the process and swiftly took action to overcome unexpected situations. I am grateful to her professionalism and dedication.

Jerry · 14 September 2021

★★★★★ 5/5

Trustpilot

We have been very impressed with the…

We have been very impressed with the level of professionalism, courtesy and helpfulness from the team in Saffron Walden, especially Abi, Charlotte and Lisa. Really great teamwork and a genuine pleasure to work with, nothing was too much trouble. Intercounty Saffron Walden are quite simply streets ahead of all the other agents we have worked with and we would not hesitate to recommend them. Thank you.

Neil · 31 October 2019

★★★★★ 5/5

Trustpilot

As first time buyers

As first time buyers, Doug Whybrow was exactly what we needed. He kept us in the loop at all times, actioned our requests and queries swiftly, and often informed us of progress before our solicitor. Even at the very initial stages of buying, his colleague Meg Izoid was a pleasure to work with and incredibly helpful. Thank you for all your professionalism and guidance along the way.

Catherine · 18 October 2018

★★★★★ 4/5

Trustpilot

InterCounty at Bishops Stortford

InterCounty at Bishops Stortford provided a great service from producing the excellent brochure for the sale of my house, finding prospective buyers to view my property (Jack and James especially) explaining everything and keeping me updated as it happened.There were some hiccups today along the way but Doug was always on the end of the phone to iron things out.Thank you InterCounty at Bishops Stortford

Susan · 11 October 2019

★★★★★ 5/5

Trustpilot

Such a refreshing way to rent

Such a refreshing way to rent, Luke at the Braintree branch made everything so simple whilst making us feel confident at every stage of the process. Having a letting agent that has a really modern approach made our experience hassle free, so much so that I have time to write this on the day of our move. Thanks Luke and everyone at the Braintree branch.

Lucy · 31 August 2019

★★★★★ 5/5

Trustpilot

Great Service from Intercounty Bishops Stortford

This is the second time I have used Intercounty to sell a property and I wouldn't hesitate to recommend them. All their staff at the Bishops Stortford branch were extremely friendly and helpful throughout the whole process. A special thank you to Doug on the sales progression team who went above and beyond and helped keep me sane! Thank You!!

Yvonne · 10 February 2021

★★★★★ 5/5

Trustpilot

James was amazing

James was amazing , very professional , Nick covered on James day off, and was focused and determined , they both called me to update on days off.this has taken 6 months, and been very stressful for all, they never faltered, totally committed to getting this to exchange, went the extra mile, stayed late , progressed the chain, all involved were very impressed, would recommend to anyone

Deana · 30 November 2017

★★★★★ 5/5

Google

Saffron Walden branch were extremely friendly and welcoming. Andrew Kershaw’s valuation was spot on and, although higher than the other 2 valuations I sought, was achieved. Jordan has been brilliant at passing on my messages to our buyer and getting back to me with feedback. Thank you to the team!

Kim · 26 August 2022

★★★★★ 5/5

Trustpilot

Kim was fantastic

We went to view some houses in Bishops Stortford and were kindly greeted by Kim. Kim had excellent knowledge of the local area, and was extremely helpful in not just showing us round the house we viewed but also regarding local amenities. Wanted to just say thank you for the lovely service and we have decided to put an offer in with Intercounty for one of their properties now!

Lily · 4 October 2025

★★★★★ 5/5

Google

Absolutely outstanding service from the team at the Saffron Walden branch of Intercounty. With special thanks going to Jacquitta, Who made I move a smooth and pleasurable experience. Once again thank you very much we are now happy in our new home! Best, Jamie, Sam & Family :)

Jamie · 24 October 2022

★★★★★ 5/5

Google

I have just completed on a purchase through intercounty Saffron Walden. I was kept updated on a regular basis and on completion day everything went smoothly. Thank you to Rosie and Alex for all their help.

Sarah · 16 April 2025

★★★★★ 5/5

Google

Had excellent experience selling my property with Intercounty Saffron Walden, especially Rosie Stephens with her positive and can do attitude, the property had a few 'issues' but these were resolved with some good advice offered. Awesome.

Johnnie · 16 April 2025

★★★★★ 5/5

Google

Andrew Kershaw was a delight to deal with: helpful and friendly and not only sold our house really quickly (first day) but found us the perfect house to move into before it even went on the market. Always easy to get on the phone, fast response times to emails and queries etc and a throughly pleasant and friendly team to deal with at Intercounty. Highly recommended for selling and buying.

Debbie · 26 August 2023

★★★★★ 5/5

Google

Jac and the team have been fantastic throughout the whole process. Very professional and prompt with contacting regarding any updates and information. They have gone above and beyond to make the property available to us fitting in cleaning and re-decorating before the bank holiday weekend. Cannot recommend her and the team enough. Massive thank you!PositiveResponsiveness, Professionalism

Erin · 26 August 2021

★★★★★ 5/5

Trustpilot

I was dreading dealing with an Estate…

I was dreading dealing with an Estate Agent following a job relocation announcement. I reached out to a few Agents, but Intercounty in Stortford were so helpful. I can’t thank enough William and his team’s support and hard work during my move away from my house in Bishops Stortford. Thank you Intercounty team! 5*

Anthony · 27 November 2021

★★★★★ 5/5

Google

Claire has been excellent in helping us find exactly what we were after and extremely helpful by providing us constant updates during the process. We would recommend Intercounty Saffron Walden to anyone looking for a new home.

George · 26 August 2023