Trusted Agent profile · Saffron Walden
★★★★★
954 reviews across 3 platforms
57 High Street, Saffron Walden, CB10 1AA
Part of Intercounty, see every office.
Intercounty's office in Saffron Walden, at 57 High Street, is rated 4.7 out of 5 across 954 reviews on three platforms, including 268 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Intercounty hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Saffron Walden.
Every review we hold for the Saffron Walden office, from every platform, shown as written. First names only.
5/5
GoogleLettings Intercounty gave us great service for the 3 years we rented through them. They will be memorable for their friendly and helpful manner in which they dealt with my millions of questions. 5 stars for meeting all our expectations.PositiveResponsiveness, Professionalism
Thank you Stefanie for the positive feedback will pass onto the Walden Team. Glad your experience has been memorable.
5/5
TrustpilotThank you George & all the Lettings Team at Intercounty!
Thank you George Trevitt and all the lettings team at Intercounty Bishops Stortford!! From the start of signing the letting agreements to finding the tenants your efficient service and professionalism has been greatly received.THANK YOU!!Sam
5/5
TrustpilotWould 100% recommend using Intercounty…
Would 100% recommend using Intercounty for sale and rental properties. I have purchased a house, sold a house and rented a house through Intercounty and am very pleased with the service received. All employees are particularly friendly and very helpful. Andrew Kershaw and Jenny dealt with each case very professionally.
Thank you Lisa for your 5 star review and recommending Intercounty. It is lovely to hear you were very pleased with the service.
5/5
GoogleThank you so much to the team at Intercounty Saffron Walden for assisting us with selling our property. Amazing communication throughout the entire process with Sharon , helping with any tiny issue that cropped up and keeping us informed every step of the way.
5/5
GoogleOlivia Taroni does a great job in looking after our property. She always replies quickly and thoroughly. Definitely 5 stars.
5/5
TrustpilotA huge thank you to all the staff at…
A huge thank you to all the staff at Intercounty in Sales and Lettings in Saffron Walden and to the Intercounty Conveyancing team too for the professional manner in which they looked after the needs of the letting and sale of my property. I'm really impressed by the professional and considerate treatment I've received throughout the last 10 years and have found every member of the team extremely approachable, good at listening and always quick to respond to any queries. Thank you! I'll be sure to recommend your services to anyone who needs them in the future.Helen Coward
5/5
GoogleI recently tenanted a house in Saffron Walden for 14 months. Overall I was well satisfied with the experience at all stages of my tenancy and felt fairly treated by Olivia and Saffron Walden located team as a responsible tenant. I would recommend Intercounty to both tenants and landlords. Many thanks and well wishes....
1/5
TrustpilotTerrible
Terrible , no communication,don’t use Intercounty. We had to make numerous phone calls every day and email our chain ourselves otherwise nothing would have happened . So so dissatisfied, disappointed and upset . The whole experience has been a huge trauma , will never move again .
We are very sorry to hear you are not happy with service provided by Intercounty. We take complaints extremely seriously. Please email alexandracoenen@intercounty.co.uk and we will investigate your complaint further.
5/5
TrustpilotFirst class service!
We have nothing but praise for the entire team at intercounty Braintree. They have been amazing throughout the entire move. Always willing to help and answered all of our enquires straight after. I would highly recommend them to all friends and family. We couldn’t be happier, thank you!
Thank you for your review, it is lovely to hear Intercounty Braintree have been amazing.
5/5
TrustpilotPleasure to do business with
Dealing with the team at intercounty has been a pleasure. Ricci and Matt have made the process easy and manageable for myself. They have been in constant communication and answering any of myl queries which has helped prevent any stumbling blocks and thus far. I recommend highly!
Thank you Adam for your review and recommending Intercounty. It is lovely to hear Ricci and Matt have made the process easy and manageable for you.
5/5
TrustpilotMollie has been fantastic throughout…
Mollie has been fantastic throughout the whole process, quick to respond, friendly and professional. All round good service. Thank you.
5/5
TrustpilotI rented a property from Dan at…
I rented a property from Dan at Intercounty recently, we had a tight turn around but he did everything with ease, did a fantastic negotiation between the Tenant and Landlord to get the let complete and was a pleasure to deal with. Would thoroughly recommend them.
Thank you Sarah for your review, it is lovely to hear Dan was fantastic and you would recommend Intercounty.
5/5
TrustpilotExcellent service. Thank you, Intercounty.
Intercounty handled the sale of my property with enthusiasm and professionalism. The communication throughout could not be faulted and Doug, Helen and Bob in particular were a pleasure to deal with. Having lost faith in the profession after terrible experiences with other estate agents in the past, I was dreading the whole house-selling process, but with Intercounty I needn't have worried and I would certainly use them again in the future and recommend them to anyone looking for a trustworthy agency.
5/5
Trustpilot5 star from start to finish of helping…
5 star from start to finish of helping us as a family to sell our deceased Father’s house. Compassionate staff at this sad time has helped us through and also knowing it has been sold to a young couple is what our Father would have wanted.
Thank you Theresa for your review. We are very sorry to hear about the loss of your Father.
5/5
TrustpilotEfficient, proactive and polite agents
From the moment we interacted with the agents at Intercounty I knew they would be the ones we would find our perfect home through. They were very proactive in suggesting suitable properties that matched our search criteria ahead of being publicly listed. Since having our offer accepted they have been very efficient in moving things forward and a pleasure to deal with, answering all our queries promptly. Nothing seems too much hassle. Thank you! Olivia and Ellen in particular have been nothing short of brilliant.
5/5
GoogleIntercounty have for many years acted as my letting agent for a property in Royston. They have been excellent in every regard and I have no hesitation in recommending them to anyone with a property to let. Communication was easy, their fees competitive and they were quick to sort out any problems
5/5
TrustpilotReview of Intercounty Estate Agents August 2017
My partner and I are first time buyers and have been using sites such as Zoopla, Rightmove UK and Onthemarket.com to search for various properties up for sale. All of the properties are being dealt with by different Estate Agents. We have visited various properties and met with various Estate Agents and Intercounty have not only been the most professional but also the most helpful. They have always been at the end of the telephone or an email and whenever we have had viewings their agents have always been at the property early to meet us on time. We have also had experience with some Estate Agents who have no knowledge of the property they are selling and cannot answer any of our questions but Intercounty have been able to answer our questions, have knowledge of the houses we are looking at or looking for and have regularly sent us new properties available on the market which are in our price range. My partner and I have had some awful experiences with Estate Agents over the past few months however we have both been so impressed by Intercounty and their staff. We would highly recommend them to anyone needing their services.
5/5
TrustpilotMy experience with Intercounty
Hi,I am currently in process of purchasing a property via Intercounty and have been personally dealing with Brandon. I would like to thank him for all his hard work and dedication, Brandon has put up with all my stress and silly questions which has been constant during this 2+ month period and during this process and has always come back to me within a timely manner. Brandon has come back to me when promised and has always had "issues" between us and the vendor sorted out as smoothly as possible. Brandon, thanks for all your helpMr & Mrs Walker
4/5
Trustpilot…Feedback
After a slightly difficult start which was mainly due to lack of information regarding viewings and feed back and a subsequent phone call from myself to the office which was answered by Olivia Vanlint things changed dramatically. Olivia then took it upon herself to handle our affairs herself and from them on we had regular feed backs and plenty of viewings which resulted in the sale of our house and hopefully the purchase of our new home. All of the staff at the branch are extremely friendly and helpful but I feel customers would feel a lot happier if they had a dedicated agent with whom they could be in regular contact with, which we had with Olivia. I know this can be difficult to achieve but if an agent was allocated say four or five customers then I feel customers will not start feeling neglected.As for Olivia Vanlint we feel she has all the attributes to be a top class asset to Intercounty and treated right she should go a long way in her chosen field. In conclusion I would not hesitate to recommend Intercounty as a good Estate Agent to friends, family and acquaintances.
5/5
TrustpilotDon't think I can fault the experience I've had so far...
Don't think I can fault the experience I've had so far with Intercounty. Matthew's been great all the way through - communicative and really patient and informative with all my first time buyers' questions that I've fired at him. Brendan who I met when I was viewing was great too - really friendly and gave me loads of information on the flat he was presenting (and also taught me a very valuable lesson when viewing other people's properties..always wear shoes which you can take off easily!) But as a team, any communication I've had with them has always felt really easy and natural, and genuinely felt like it's been a personal approach which I wasn't expecting, but has been very much appreciated. Would absolutely recommend them.
4/5
TrustpilotProactive and polite customer service…
Proactive and polite customer service from James and Olivia who did a great job for us with buying and selling and Doug who drove through/progressed up to completion. Only let down by our use of intercounty’s own recommended firm of solicitors who were painfully inefficient.
Thank you for your lovely comments about our staff, James, Olivia and Doug. We are sorry that that you found the service from our recommended solicitors painfully inefficient, rest assured we will follow up with them to understand this better.
5/5
TrustpilotI found Helen and her team honest and…
I found Helen and her team honest and helpful throughout the process of renting my house.They found a good tenant pretty quickly and provided a great service for a great fee.
5/5
TrustpilotThe one to use
I could not have been more pleased with service the team provided. Always helpful and responsive, they helped us through our sale keeping us informed every step of the way. Compared to other estate events I have recently encountered, this team stands head and shoulders above them.
Thank you Keith for your 5 star review, it is lovely to hear our team stands head and shoulders above others.
4/5
GoogleI have used Intercounty at Saffron Walden to rent my property over many years and always found them to be very professional and efficient, whilst providing a friendly personal service.
Glad we have been able to serve you for many years now - we do not take any business for granted so thank you for choosing us.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Intercounty hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Saffron Walden.
