Every review we hold for the S Wales office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI had a great experience renting through Dylan B. He was professional, friendly, and always quick to respond to any questions or concerns. The whole process was smooth and stress-free, highly recommended!
Joanna · 1 April 2026
Agent replied · 15 April 2026
"Thank you for taking the time to share your positive experience with Dylan B! We're thrilled to hear that he provided top-notch service and made the rental process stress-free for you. We appreciate the recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleOur letting agent Alanis was extremely helpful. Helped us find an amazing property in a stunning area at a competitive price. She answered all our questions and was professional and kind in her approach. This agency also found us a property which we love in very short space of time. Could not recommend them more.
Sameul · 15 July 2023
Agent replied · 10 June 2024
Thank you for your brilliant recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleVery good service thank you for your help
Jihadganm · 11 September 2026
Agent replied · 11 October 2026
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleGreat service from Dylan who helped us secure our offer made the whole process very easy.
Dylan · 11 July 2026
Agent replied · 11 October 2026
Thank you for your kind words! We're so glad to hear that Dylan provided you with great service and made the process easy for you. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleKieron and the rest of the team were fantastic in handling my move to Cardiff.
Jack · 11 July 2026
Agent replied · 11 October 2026
Thank you, Jack, for your fantastic review! We're thrilled to hear that Kieron and the team provided you with reliable support during your move to Cardiff. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe received a outstanding service from Dylan at Allen & Harris. He was very professional, friendly and supportive in helping us from start to finish. Highly recommended!
Rc · 8 April 2026
Agent replied · 15 April 2026
Thank you for your kind words and recommendation! We are thrilled to hear that Dylan provided you with outstanding service and we appreciate your support. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleVery nice staff! Everything was quick and smooth, from viewing a flat to signing a contract! Paris even brought keys to the train station as we were late to collect them! Very much appreciated!
Victoria · 19 May 2024
Agent replied · 9 June 2024
Victoria, thank you for your excellent 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleVery friendly and efficient service from Kieran who helped us secure our new flat.
Ben · 11 June 2026
Agent replied · 11 October 2026
We are so thrilled to hear that Kieran provided you with excellent service during your search for a new flat. We pride ourselves on being friendly and efficient for all of our customers. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleWe listed our property for rental with the Pontcanna branch of Allen & Harries and within a week we had tenants moving in. The process seemed quick and easy with all paperwork completed on line. As always, Sophie gave us excellent support.
Anne · 16 October 2025
Agent replied · 13 November 2025
Thank you for sharing your positive experience with Allen & Harries! Our team in Pontcanna is dedicated to providing efficient and convenient service to all of our clients. We are happy to hear that Sophie was able to provide you with excellent support throughout the process. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleExcellent place. I thank Sophie and Alanis as they were so helpful and friendly and have helped me move to a new place. I can’t fault them at all. Highly recommend them and all who work at Allen and Harris
Anna · 12 December 2023
Agent replied · 10 June 2024
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe have been using Allen & Harris for several years to find tenants for our rental property and have always been very happy with the service they provide. This time round Sophie and Paris have helped us to secure new tenants in record speed, have been incredibly helpful with all aspects and have generally gone above and beyond in the help that they have provided us with. Thoroughly recommend and big thanks to them both!
Sarah · 2 August 2024
Agent replied · 23 August 2024
Thank you for your glowing 5* review and recommendation Sarah. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI recently had the pleasure of working with Allan and Harries, and I can't recommend them highly enough. Sophie, in particular, was outstanding. She was incredibly helpful and made the entire process smooth and stress-free. Every question I had was answered promptly and clearly, and she went above and beyond to ensure everything was taken care of. The level of service provided was exceptional, and I couldn't be happier with my experience. Five stars all the way!
Moh · 2 June 2024
Agent replied · 9 June 2024
Moh Ali thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleRecently rented out my property via Allen & Harris, was really impressed with the support, I was kept fully briefed, thanks Sophie, Paris and Cauldia will be looking to rent my next property with yourselves too!
Farida · 28 May 2025
★★★★★ 5/5
GoogleOur experience with first time buying has been made so much easier thanks to Allen and Harris, in particular thanks to Josh.
He represents among the highest levels of customer service I have experienced.
Information was accurate and responses to queries were very fast. His answers were where necessary detailed enough for us to be able to make informed decisions, making the process and experience very smooth and far less stressful than we’d been experiencing prior.
Tayla · 11 June 2023
★★★★★ 4/5
GoogleParis was very helpful friendly and responded speedily to any queries. The lettings team in general were also very helpful I would definitely use Allen and Harris again
Paul · 19 May 2024
Agent replied · 9 June 2024
Thank you for your lovely review Paul. Best wishes, Lucy, Customer Relations.
★★★★★ 2/5
GoogleThem and their sequencing partners have been nothing but apathetic on the rare (thankfully) occasions we have had to deal with them. Not telling us about viewings and then ‘reminding’ us the day before, taking 3+ weeks with constant chase ups from us to provide a reference to our new property and just general ineptness amongst the whole team. One lady was nice to speak to on the few occasions but never did what she promised until nudged multiple times. Avoid! Even our landlords who usually get the better end of the stick from letting agencies aren’t fussed on them. Edit 23/1/24, have been better ironically since leaving and helping me with post tenancy disputes. Upgraded to a 3 star as thats a fair overall viewing, as the apathy during tenancy and last minute scramble to pass on referencing to our new place caused issues and stress which cannot be undone. Bravo for helping us with post stuff though, as no financial incentive for them anymore.
Brett · 10 February 2024
Agent replied · 10 June 2024
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at complianceresidential@sequencehome.co.uk Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleVery good experience with Kieran throughout the application and referencing process.
Jamie · 11 May 2026
Agent replied · 11 October 2026
Thank you so much for your kind words! We always strive to make the application and referencing process as smooth and enjoyable as possible. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI have just relet my apartment again though A&H. Sophie and her team have once again been hugely responsive and helpful re the transition through one client to the next. Will continue to use and v happy to recommend.
Jonathan · 16 July 2023
Agent replied · 10 June 2024
Many thanks for the fantastic 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe have been pleased with our initial response from Allen and Harris Estate Agents. Our first meeting was productive and made us feel at ease. This gave us the confidence to move forward with the company in order to sell our property in what we hope will be a relatively quick sale.
The follow up meeting took less than a week when the measurements and photographs were taken.
They are also keeping us informed of developments throughout the sale.
Len · 11 January 2024
Agent replied · 9 June 2024
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAmazing service and estate agents! Dylan was super helpful and managed to secure our property very quickly! Thanks again :)
Sian · 2 August 2024
Agent replied · 23 August 2024
Thank you Sian for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHappy with the service. Have used A&H Pontcanna for about 6/7 years for letting and tenant finder service and they have always found good tenants and quickly too and used them for a referencing service when I found the tenant and they were very helpful.
Used them for mortgage advisor too. Great service.
Have dealt with Sophie who is great at updating about the letting process and is lovely.
Jennifer · 15 July 2023
★★★★★ 5/5
GoogleExcellent service from Dylan and Kieren. Very helpful and informative. Always quick to respond.
Ifan · 15 March 2026
Agent replied · 15 April 2026
Thank you for the positive review! We are thrilled to hear that Dylan and Kieren provided excellent service and were helpful and informative. Our team takes pride in being responsive and we are glad to have met your expectations. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleVery professional team especially Paris . Kept me updated on the process which was very smooth with him during my looking for a rental property.
Imen · 10 February 2024
Agent replied · 10 June 2024
Imen, many thanks for leaving us your glowing 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAmazing service from Dylan. Great communication and support throughout. Always really helpful, friendly and professional. A very positive experience so far.
Callum · 18 December 2025
Agent replied · 15 January 2026
Thank you for the wonderful review! We are thrilled to hear that you had an amazing experience with Dylan. Our team strives to provide excellent communication and support to our customers. Kind regards, Lucy, Customer Feedback and Support Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.