Allen and Harris reviews

★★★★★ 1/5

Google

The letting agent is polite atleast.

Linda · 14 April 2026

★★★★★ 5/5

Google

Leanne has gone to great effort in showing us around the property we hope to buy. Nothing has been too much trouble which has been greatly appreciated especially when it comes to chasing solicitors and relevant paperwork. We have no doubt Leanne will help us to a quick and speedy completion. We would have no hesitation in using Leanne again - highly recommended. Thanks Leanne for a great job and hard work to completion today can’t recommend you and Allan and Harris enough.PositiveResponsiveness, Quality, Professionalism

Christina · 13 June 2021

★★★★★ 5/5

Google

James from Allen and Harris has been an absolute dream to deal with. I viewed a house to rent just two weeks and and am looking to move in ASAP and thanks to James being professional and efficient that has been possible. The service and communication I have received from James at Allen and Harris has been 10/10 I work in a customer service environment myself and understand how tough and manic it can be and I can’t thank James enough. I’ve rented before but it’s always been a long winded draining process but not this time, I would highly recommend others to contact James to seek his help because he’s been brilliant thanks again James keep smashing it and I hope you get a Christmas bonus for your hard work 😊

Rhian · 13 June 2021

★★★★★ 5/5

Google

I have been using A & H in Talbot Green for several years. All the staff are friendly and always very helpful.

Jason · 16 November 2025

★★★★★ 5/5

Google

Thank you so much to James and Ben who did everything they could to ensure everything went smoothly! We went from viewing the property to fully moving in to our new 3 bed home in 10 days, with both agents ready and willing to answer any questions and offer any support we needed! The most efficient process I've experienced! Thank you for finding us a home to start our family in.PositiveResponsiveness, Quality, Professionalism

Katie · 13 June 2022

★★★★★ 5/5

Google

Jolyon was an amazing agent! He helped us a lot and was so polite 🙂 …

Toni · 16 April 2024

★★★★★ 5/5

Google

It was our first time when we requested the support from a letting agency in order to find our own place. After some research on Google, me and my fiance decided to go with Allen & Harris Estate Agents from Talbot Green, as we wanted to move near Cardiff, Wales. We had a positive experience with our agent, James, and we had our eyes on one of the houses we've already viewed. By the end of the week, we received positive answer from landlord, paid the fees and had our first house. James was very helpful, friendly and knowledgable! He even came to our house and gave a hand with the garden, which we really appreciated and gain our respect! While he wasn't at the office, whenever we called, the manager (Ben, if I remember correctly, hopefully) answered to all our questions and pass the messages to James. We will definitely request the help again to the agency when buying our own house in the future! Thank you very much, James and Ben! Will definitely keep in touch! :)

Denisa · 13 June 2020

★★★★★ 5/5

Google

Currently using Allen and Harris to sell my house, and Ciaran for financial advice. We had a tight deadline on a bank holiday to get the mortgage confirmation in place, and Ciaran went out of his way to help us! Highly recommended! Sarah and Melisa were fantastic in chasing up solicitors up and down the chain to ensure we hit the completion date we wanted. Without them there is no way we would have achieved the outcome on the date we did!

Scott · 13 June 2020

★★★★★ 5/5

Google

We approached Allen & Harris for a probate valuation on our home and had our call answered by Steven Huggins who was more than happy to help. Steven visited our home the following day and we had the required information within 48 hours. We would not hesitate to use Steven/Allen & Harris in the future and would recommend them. Thank you

Sean · 16 April 2024

★★★★★ 5/5

Google

I was impressed at how easy it was to notify everyone about my move and register with gas electricity suppliers etc. Also all the other essential contacts. All done via a form supplied by Allen and Harris.0

Donald · 16 April 2025

★★★★★ 5/5

Google

The Team at Allen Harris @ Talbot Green are helpful, friendly and eager to help always. It was a pleasure to work with such a good team.

Veera · 26 July 2025

★★★★★ 1/5

Google

I let a property for ten months though this branch. At first when i was taking on the property (referencing. Paying their fees. Moving in ect) I found them very professional I can also say this until I got mid way through my tenancy and was asked if I would like to renew. I agreed but on a periodic basis (rolling monthly contract) I received an email back stating the land Lord was not happy to do this and I would have to renew at a fee of £100 pounds. I ignored the email and after the 6 months called the branch and was told my tenancy had been changed to a periodic I did not pay them their 100 pound fee. After a further 3 months I handed my notice in. My rent date fell on a Sunday so I waited until first thing Monday morning as the office was closed on a Sunday. I emailed them as I was advised. Only to be told they would be deducting a days rent from my bond. I argued my case and that was also withdrawn. Upon moving out. Myself and friend cleaned the property to the standard i moved in. We did leave black bags out 3 days early this was because my due date to move out was a friday and rubbish collection was a Monday morning. Upon my inspection I was advised I was getting £100 pounds deducted for a rubbish removal although I know the rubbish was collected by the bin men (another neighbour informed me as I agreed to take it to the tip provided the bin men didn't take it) I argued this and was told the bin men only take 3 bags. I know this is a lie as I've left over 5 previously with no issues. After numerous emails to a woman called Beth Lee's many of which were ignored. I questioned why on my deduction it said oven clean when they were charging me for a supposed rubbish removal. I was unable to get a sensible answer. I desputed the £100 And within 24 hours received an email saying I would be getting a full refund of the whole deposit. These people are nothing but sharks desperate for £100. Do not stand for their bullying. I will how ever give credit to the 2 letting agents who Benjamin Morris and Neil Gives who I understand now work in other branches. I found them professional and the others could indeed learn a lesson in customer service from these two.

Marvin · 14 June 2019

★★★★★ 5/5

Google

We are in the final stages of purchasing our new home through this branch and can honestly say we have been very happy with the service they have provided. On our viewing of the property Melissa was very warm and friendly and made it a joy from the start. Ciaran has made this prossess much easier with his professionalism and attention to detail. Any issue he is just a phone call away and always happy to help. We found them both very approachable and easy to work with and will definatly be returning to Ciaran for mortgage advice in the future.

Samantha · 14 June 2019

★★★★★ 5/5

Google

Contacted Allen and Harris as my fiancee and i looking for a property in Llantrisant/Pontyclun area, the service we received was first class, very friendly, very helpful and they constantly kept in touch to update us on properties. We had quite a big "wish list" and this made it difficult to find a property and we decided to go further afield and have bought a property in Bridgend. Unfortunately this was not through Allen and Harris but we would like to thank them for all their help, especially Melissa and Matt and would not hesitate to recommend them..Kath and Jayne

Kathryn · 14 June 2019

★★★★★ 5/5

Google

Dealt with Melisa James who has been brilliant in helping me look for what is a very unique set of requirements. Within days I had a list of suitable properties that not only matched what I was looking for, some properties exceeded expectations. Very friendly, comprehensive and professional advice was given, and the non pressured approach was much appreciated. If I am ever in need of further property advice, I know precisely where to go. Great service.

Nigeyboi · 13 June 2020

★★★★★ 1/5

Google

Disgraceful service. After having a verbal agreement that the garden would be made safe after I had moved in 7 months down the line I’m still left with 3ft potholes all across it and a foot high ditch. After numerous emails back and for Allen and Harris then refused to start responding to them and served a section 21. For 8 days after Christmas. Rent was paid fully every month and 2000 was spent redecorating the property which they were made full aware of after if been given the impression it was a long term let they were looking for something I was happy to oblige providing the garden was just made safe. Instead communications stopped. Staff became rude and incapable and avoided mentioning the section 21 over he phone or via email at all even two days prior to the receipt of it where they then asked to do an inspection. In short Do not go anywhere near this company. The staff are incapable and tell you whatever you want to hear to let the property as they are commission based No issues will get rectified and you will receive no correspondence Fees are extortionate for the appalling service received and not one member of staff will maintain professionalism of take ownership in rectifying any issues you may have as a tenant.

Katie · 14 June 2018

★★★★★ 5/5

Google

Absolutely amazing Jolyon and James are so helpful, always keep on contact with you and so friendly and professional. I would definitely recommend and will definitely use Allen and Harris again solely for them.

Charlotte · 16 April 2025

★★★★★ 5/5

Google

Very professional service by Claire Young and her team. Achieved over ceiling price for my property sale. Kept me fully informed of progress all the way through. Don't bother shopping round other EA's (as I did). Claire secured a sales price £5K higher than other EA's who quoted (whom I felt wanted a quick sale for a quick fee; rather than securing the best price). Thoroughly recommend.PositiveQuality, Professionalism, Value

Paul · 25 August 2021

★★★★★ 5/5

Google

As a young couple looking got a house me and partner along with his brother had the amazing privilege to working with Allen and Harris Estate Agents Talbot Green, with Alanis. She was so helpful throughout the whole process and answered all of my emails ( I sent a lot 😂). Thank you to everyone working there and we look forward to moving into our new house :)

Chloe · 18 July 2023

★★★★★ 5/5

Google

I cannot thank the team at Allen and Harris enough for their support during my property purchase. I was left was lots of delays from the vendor and their solicitor, but Melisa and Sarah kept in constant touch with me to let me know that they were still pushing to move things forward. They were friendly, reliable, and incredibly proactive in resolving any concerns I had, and I'm so grateful to them for their continued support.

Hannah · 14 June 2019

★★★★★ 5/5

Google

What an amazing experience dealing with this office was. Massive props to Jolyon and James for helping me find a home that far exceeded my expectations when I originally planned my move to the area. Extremely friendly, helpful and overall fantastic customer service. Thank you so much guys! Cannot recommend these guys enough 😁 …

T · 16 April 2024

★★★★★ 5/5

Google

I have only had the pleasure of dealing with some members of the lettings team, however I have to say that everyone I have spoken to has been incredibly helpful. Spence and James were absolutely fantastic. I gave them two days to get me into a new apartment and they worked so hard to make it happen for me. I phoned on Thursday morning and by Saturday I was picking up the keys! Amazing!

Robyn · 14 June 2019

★★★★★ 5/5

Google

What an amazing experience dealing with this office was. Massive props to Jolyon and James for helping me find a home that far exceeded my expectations when I originally planned my move to the area. Extremely friendly, helpful and overall fantastic customer service. Thank you so much guys! Cannot recommend these guys enough 😁 …

Let · 13 February 2024

★★★★★ 5/5

Google

I was at a viewing that Alanis was hosting recently and she did a fantastic job of showcasing the property. She was very pleasant to deal with and was very helpful when it came to answering any questions my partner and I had about the property that we viewed.

Brodie · 13 June 2023