Allen and Harris reviews

★★★★★ 4/5

Google

Amazing staff who want the best for you! I had trouble securing a property, initial landlord backed out, but Allen and Harris, specifically James, Jemma and Jolyon, went out of their way to help myself and my partner find another property as soon as possible. We are still waiting for our holding fee from the initial property to be refunded, which is the only reason for the 4 instead of 5 star rating. Great company. Great customer support.

Tia · 16 November 2025

★★★★★ 5/5

Google

I would recommend Allan &Harris to anyone. As a recent graduate who has to move to a new house coming from student accommodation, it was stressful to begin this whole process. But the Allan & Harris team made it very easy. Their customer service is top notch and would like to specifically thank Jolyon and James. Their patience is unexplainable, especially with me who would call them more than five times a day to ask anything I didn’t understand. I appreciate you !

Ruva · 16 September 2023

★★★★★ 5/5

Google

Allen & Harris agents and especially James Bennett could not have been more helpful in sorting out the rental agreements for this property. I would highly recommend them for sales and letting as agents for your property needs. Very good at their jobs. Dave Simpson.

David · 16 April 2025

★★★★★ 5/5

Google

Fantastic first time buyer experience! From day one they made me feel valued. Thanks to Jon and Tyler, I bought my first house smoothly and quickly without any issues. They are both excellent in what they do, can’t be thankful enough for their work!

Sárai · 16 April 2025

★★★★★ 5/5

Google

Tyler is an absolute credit to the team. He is young in age but certainly doesnt lack in knowledge or professionalism. Friendly, honest and punctual, can't go wrong. Would recommend to all family and friends. 🌟🌟🌟🌟🌟

Jacob · 16 July 2025

★★★★★ 5/5

Google

As a Landlord user this Estate Agents have been so accommodating to our business needs. Nothing is ever too much and they always deliver what they take on. We feel safe in the hands of Allen & Harris, Talbot Green and can comfortably leave our property portfolio in their capable hands. Their tenants are always a priority aswell as us as the Landlords’. Thank you for all you do. Cordially, Malcolm.

Adiaha · 16 November 2025

★★★★★ 5/5

Google

After a big move, from Manchester to South Wales... I couldn't have asked for a better letting Agency. The team is extremely efficient and consistent. Even after moving Jolyon is still extremely helpful and there to assist with any issues I have within the property. I am super thankful to Allen and Harris Estate Agents for making such a big move so easy for my and my family. 5⭐

Tyson · 13 February 2024

★★★★★ 5/5

Google

Would like to give A&H Talbot Green 5 stars. Jolyon and the team have been fantastic in helping us find our forever home. They have bent over backwards and sideways to help us and we cannot thank them enough. Will definitely hear you guys in the future if we need to. Jolyon - thank you for all of your help and hard work, it’s appreciated big time 👍

John · 15 December 2023

★★★★★ 1/5

Google

Absolutely shockingly bad service and communication. I've had to unfortunately interact with them for 2 years and they've consistent at being aweful to deal with It takes months to get anything done when it should take weeks and the guy in charge of lettings must be shy because he's impossible to get ahold of They left their to let sign in my yard for almost 2 years and thats even with me emailing and calling them to remove it but it got too damaged He still hasn't paid me back my deposit after many many emails and phone calls from me, my housemate and my landlord Just overall a horrible and frustrating experience

Dylan · 16 June 2025

★★★★★ 5/5

Google

I recently rented a house through Allen and Harris and couldn’t be happier with the service. From the first viewing to signing the tenancy agreement, the team were friendly, efficient, and transparent. They always responded quickly to my questions and made sure everything was clear. I really appreciated their professionalism and how easy they made the process. I’d definitely use them again in the future!

Castle · 16 November 2025

★★★★★ 1/5

Google

I would honestly give 0 stars if it was an option. Incredibly unprofessional estate agents. Avoid at all costs, very rude staff, terrible lack of communication, sketchy, and greedy! They Pressure you into using their services, and if you don’t they will deliberately mess you and tell you your offer is not good enough…even tho it is, it was very frustrating to deal with these people. They are messing with peoples lives here, I feel like they’re all scammers and doing something incredibly illegal Sarah was completely rude and messed us around. She is completely unprofessional. This estate agents should be shut down. Please avoid at all costs, they only care about commission, they do not have anyone else’s best interests.NegativeResponsiveness, Quality, Professionalism, Value

Suzanne · 13 June 2022

★★★★★ 1/5

Google

PORT TALBOT OFFICE . Would never deal with this estate agent. I had a pleasant viewing with the owner who showed me around when the estate agent wasn't available. Loved the house a d spent 2 hours chatting with the owner who seemed more than keen to sell to me, even asked me to exchange numbers to keep each other updated as this agent allowed his last sale to fall through and never notified him. Later the same day I txt the owner and offered full asking, telling him he could take as much time as needed to decide. He replied instantly and accepted. I emailed the agent and formally submitted my offer as well as my mortgage in principle proof of funds (far more than enough to Substantiate my offer) I phoned the next working day a d the agent Sarah Rowlands was instantly offish and dismissive, huffing down the phone and acting completely put out that I had called. She was annoyed me and the owner had contact and told me nothing had been accepted and viewings would go ahead still. I heard nothing til I was contacted by Rachel in there mortgage team. I told them I had already got a lender I was happy with but was pushed in to chatting with her anyway. After talking through the mortgage info I was then called yo say my offer was accepted and it would be taken off the market....that was until dat laterite Rachel had decided upon herself to go behind my back and speak to my lender and tell me they wouldn't lend to me...pure rubbish, i had personal contact with my lender and was told that agents tend to use intimidating and bullying tactics to force people to pay for their services. As soon as I refused to pay for the agents in house mortgage service I was ghosted and then told my offer had been gazumped and owner stopped contact. I took it as a blessing in disguise as I would never deal with Sarah or Rachel or this crooked company. A week after that I wascontactedby the owner again who assumee I was still buying...I had to be the one to tell him that his agents lied to him and me and that I was messed around and they declined my offer without his knowledge. Avoid these unprofessional,dishonest,useless, crooked liars at all cost!!!NegativeResponsiveness, Quality, Professionalism, Value

H_SKETCH · 13 June 2022

★★★★★ 5/5

Google

We recently rented out our property through Allen & Harris for the second time and again had a positive experience from Jolyon! The online marketing listing was of high quality from James and they were consistently professional, courteous and personable to deal with. The process of viewings to moving-in the tenant was smooth and straightforward. Communication was generally prompt and clear - there were occasional delays in responses at times, but overall, they were helpful and transparent throughout. I would recommend Allen & Harris to anyone looking for a professional and positive experience when renting out their property.

Lydia · 16 April 2025

★★★★★ 5/5

Google

Cannot reccomend these folks enough ! My housemate and I have just moved into our first house after uni and the team at Allen and Harris have provided a most excellent service. They found the perfect property based on the parameters we gave and the whole process after that point was so smooth thanks to all of their help. They have answered every query, concern and question we have a had in a timely and holistic manner. All of this plus service with a smile , I am extremely greatful to all the team and truly could not give higher praise or reccomendation.

Snozonator · 16 April 2025

★★★★★ 5/5

Google

I can not praise Alan and harris enough very professional easy to talk to jolyon especially has put me at ease through the whole process my children and I have found our forever home every time I rang I was treated with the highest respect I was kept informed of progress a real pleasure to deal with highly recommend and of course not forgetting james who I spoke to on a few occasions who was also a very nice professional person thank you so much to you both

Elena · 16 April 2025

★★★★★ 1/5

Google

Extremely Disappointing Service and Lack of Communication on the Letting Side I am incredibly disappointed with the service I’ve received from this company. Despite paying a monthly fee, I am consistently the one chasing them for responses and updates. They are quick enough to take your money, but when it comes to providing support or getting back to you with answers, it’s a completely different story. I’ve had to repeatedly follow up with no proper resolution in sight. It’s incredibly frustrating to feel ignored as a paying customer, and I would not recommend this service to anyone who values timely communication and customer support. Save your money and look elsewhere for a company that actually cares about its clients.

Kishan · 9 April 2025

★★★★★ 5/5

Google

Claire has been great at the viewing and since helping me as a first time buyer. Lots of helpful information about everything. Very happy with the service so far.

Lee · 16 April 2025

★★★★★ 5/5

Google

5* is not enough. However, that’s the limit of Google. To say smooth sailing is an understatement. Fantastic communication between client and colleagues. I’ve always found the moving process very stressful but with reassuring actions and words, they’ve made this process very easy. Thank you to James and Jolyon. Absolute Legends.

Alexander · 16 April 2024

★★★★★ 5/5

Google

The best decision I made in 2024 was to sell my house with Allen and Harris. Absolute pleasure to deal with. Claire, Tyler, Steve and Sarah a massive well done to you. Really good communicators, listen to the clients objective and deliver accordingly. This review is not enough I will be writing an an email to management and applauding how well the team works. Best service you'll get and the commission is competitive. Thank you.

Hmwk · 16 April 2025

★★★★★ 5/5

Google

I couldn’t have asked for a better agent than Jolyon at Alan & Harris. From day one, he was friendly, attentive, and always ready to help. His clear communication and genuine care made the whole process so much easier and more enjoyable. I would happily recommend him to anyone looking for an estate agent

Cerys · 16 November 2025

★★★★★ 5/5

Google

Massive thanks to Allen & Harris who have helped with all my first time renter questions, especially Jolyon, who was very helpful throughout the process

Martynas · 16 April 2025

★★★★★ 5/5

Google

Thanks Allen and Harris agency, it was a smooth process to move to the rental home. Thanks for being very prompt at answering all my queries. I recommend contacting Allen and Harris if you are looking for a property. :)

Hrdya · 16 February 2026

★★★★★ 3/5

Google

I'm giving 3 stars at the moment as we are giving them a second chance, there doesn't seem to be any communication only when they are selling your house but when your house is Sold STC communications end and when we call were told everything's fine we are no longer going to use the Solicitors that were recommended to us by Allen and Harris as they were very slow and communication was zero, as promised when we instructed Allen and Harris Talbot Green to proceed with the Sale if our property we were told " We will be with you every step of the way and if you use Howells Solicitors it only next door so I can just go in and ask them what's going on" so when we stated having issues we were told they deal with Howells Cardiff not Talbot Green (next door) it was only until a major blunder happened via our Solicitor that Alex in Allen and Harris called the people purchasing the property to question why the Solicitor was mentioning Freehold upon completion they then stated we want a £5K Freehold but don't want to pay anything for it, like I said its second chance now and hope our next bite of the cherry is chased up and communicated back to us a bit more often were they are and what they have done not just left until we call to check up on things, it feels like when the Boss walks into work everyone starts working. We have since moved to another estate agent as sending a person who hadn't even put their house on the market all we were told was the house wasn't Sold, just feel it was a waste of time sending people just to make it look like things were moving.

Gav · 13 June 2020

★★★★★ 5/5

Google

The team at Allen and Harris have fantastic throughout the process of renting a property. Initially through Jolyen and then through James They have been really helpful, supportive, knowledgeable and professional throughout and answered any question's put to them and returned calls and email's throughout. Very happ y with the service provided by the team at Talbot Green,would definitely recommend them,and am very appreciative of the job the team done.

Vincent · 16 April 2025