Every review we hold for the Rustington office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotVery professional service from initial…
Very professional service from initial viewing and negotiations by Rob Jackson through to completion of sale with dedicated sales progression by Mark Durrant who Kept us informed of progress throughout. Prompt response to emails/phone calls.
N · 23 April 2023
Agent replied · 30 October 2024
Hello N & J Investments, we are so pleased to hear that you had a great experience with us all the way from viewings through to completion and that you felt informed throughout.
★★★★★ 5/5
TrustpilotFindon valley Branch!
The Findon valley team were great. Always called back, and updated me with everything. Very approachable and kind. Thank you team Findon. Excellent customer care!
Hayley · 2 January 2024
Agent replied · 30 October 2024
We appreciate your fantastic review! It's wonderful to know that our team met your expectations. We're here for any future needs you may have.
★★★★★ 5/5
TrustpilotEasy, quick and happy!
So easy and simple to follow the guidance and links, really prompt responses. Very happy with all aspects of the service from Ella Glazebrook.
James · 16 January 2024
Agent replied · 30 October 2024
We appreciate your feedback and are glad we could assist you. Feel free to reach out if you require further assistance.
★★★★★ 5/5
TrustpilotFriendly, professional team
Michael Jones keep being great for me, my tenants, and the neighbours, - all equally important to me. Too many in the team to mention by name, but they're consistently excellent at working together to support me in renting out my property.
Emma · 14 July 2022
Agent replied · 30 October 2024
Thank you for your feedback Emma
★★★★★ 5/5
TrustpilotEvery thing was dealt with efficiently…
Every thing was dealt with efficiently and effectively thank you
Andrew · 1 October 2024
Agent replied · 30 October 2024
We appreciate your feedback and are glad we could assist you. Feel free to reach out if you require further assistance.
★★★★★ 5/5
TrustpilotAll points clearly stated
All points clearly stated. Relevant points carried out quickly with no fuss.
George · 28 August 2024
Agent replied · 30 October 2024
Great to hear this! Thank you, we appreciate your feedback.
★★★★★ 5/5
TrustpilotEasy Tenancy Renewal
I was able to talk to Isabella in person and discuss the situation which was very helpful
Sue · 1 June 2024
Agent replied · 30 October 2024
We are thrilled to hear this, thank you so much for your review.
★★★★★ 4/5
TrustpilotBest agency for lettings
Second time using Michael Jones and they haven’t disappointed. They are all kind and helpful, patient also.I would recommend their professional services.
Siphuxolo · 15 February 2024
Agent replied · 30 October 2024
Great to hear this! thank you so much for your review.
★★★★★ 5/5
TrustpilotGreat end of tenancy service by Rob Steward
Rob Steward the Inventories and Checkouts manager was a really big help when dealing with a difficult end of tenancy situation. He communicated well with us at all times and went above and beyond to help us resolve the situation.
Kelly · 7 September 2022
Agent replied · 30 October 2024
Thank you for your 5 star review Kelly.
★★★★★ 5/5
TrustpilotBradley Brothwell
Bradley Brothwell, was very helpful, courteous and informative.
Kelly · 21 October 2024
Agent replied · 30 October 2024
Thank you for your kind feedback!
★★★★★ 1/5
FacebookHi, we would like to rent a flat for two please.
“Sure, just a few questions, are you able to afford it?”
Yes.
“Great, do you both work?”
Yup, full time!
“Fantastic, are you a homosexual?”
Why yes, I am, and proud!
“Oh…. Wrong answer, some of our landlords have strict no homosexuals, sorry, hands are tied, end of story”
It plays out like something from a comedy but it’s far from funny. The fact you have made made amazing people feel like they are nothing AND in pride month! IF you have a landlord on your books who is homophobic you really should strike them off and offer to facilitate a move FEE FREE for the disgusting way you have handled this debacle! You CAN make this better or you can keep burying your heads
Kisses xx
Daniel · 1 July 2021
★★★★★ 1/5
FacebookAbsolutely disgusting company. Breaking the law (Equality Act 2010) by not allowing gay couples to rent a property.
FYI Michael Jones Estate Agents, this act states:
Under the Equality Act 2010, a person who is letting out or managing accommodation must not unlawfully discriminate against a person on the basis of their protected characteristic.
In relation to discrimination in renting out accommodation, protected characteristic means:
disability
race
religion or belief
pregnancy or maternity
gender
gender reassignment
sexual orientation
I'd say the matter is far from closed!
Neil · 1 July 2021
★★★★★ 5/5
TrustpilotGreat experience!
Kind and helpful people! Quick to respond to any queries
Miss · 17 September 2024
Agent replied · 30 October 2024
Thank you for the positive feedback! We're glad we could assist you in your journey.
★★★★★ 5/5
TrustpilotA most enjoyable buying experience
Helpful and professional throughout our buying process. Strong on personal service and, importantly, very sensitive to our moving requirements on Completion of our new development, Calista. Highly recommended!
Mr · 20 September 2023
Agent replied · 30 October 2024
We are delighted to hear that you had a great experience with us. Thank you for sharing your positive feedback and for choosing Michael Jones.
★★★★★ 5/5
TrustpilotFab customer service
Darren Belchamber could not have been more helpful with my purchase. He kept in constant communication throughout the sale.I would happily use this agency again.
Rosie · 29 November 2023
Agent replied · 30 October 2024
Thank you for sharing your positive feedback and for choosing our services.
★★★★★ 5/5
TrustpilotKeeping us completely updated with the…
Keeping us completely updated with the sale quickly and efficiently.
Patrick · 14 September 2024
Agent replied · 30 October 2024
We appreciate your fantastic review! It's wonderful to know that our team met your expectations.
★★★★★ 5/5
TrustpilotVery impressed with the whole process…
Very impressed with the whole process when dealing with Michael Jones. Many thanks for all your help and hope to use your services in the future.
Paul · 30 October 2023
Agent replied · 30 October 2024
We are thrilled to hear that you enjoyed your experience with us. Thank you for sharing your positive feedback and for choosing our services. We look forward to working with you again soon.
★★★★★ 5/5
TrustpilotQuick and easy
Quick and easy, with very little to do my end. Many Thanks
Michael · 7 August 2024
Agent replied · 30 October 2024
Great to hear this, thank you so much for your review.
★★★★★ 5/5
TrustpilotThey are very quick and reliable and…
They are very quick and reliable and friendly at the same time good service in love with my house
Linda · 31 March 2024
Agent replied · 30 October 2024
Thank you for taking the time to share your positive experience! We're overjoyed to have played a role in your journey.
★★★★★ 5/5
TrustpilotLovely staff…
I found Karlie Davis at your lancing office soo very helpful and friendly
Sally · 18 July 2024
Agent replied · 30 October 2024
Great to hear this! Thank you, we appreciate your feedback.
★★★★★ 5/5
TrustpilotSue Harris at Michael Jones has been…
Sue Harris at Michael Jones has been managing my properties for the last few years and her communication is always excellent, she goes above and beyond to make sure all is well with my properties. I can’t recommend all at Michael Jones letting highly enough.
Goose · 11 November 2021
Agent replied · 30 October 2024
Great to hear, thank you for your review and recommendation.
★★★★★ 5/5
GoogleI’ve recently used this estate agents and George price was extremely helpful, efficient and very knowledgeable! Would highly recommend!!
Sophie · 23 March 2024
Agent replied · 25 October 2024
Thank you for sharing your positive feedback and for choosing our services.
★★★★★ 5/5
TrustpilotOur renewal process handled by Ella
Our renewal process handled by Ella. She was very helpful and done a quick good job within few days.
Harsha · 21 March 2024
Agent replied · 30 October 2024
We appreciate your feedback and are glad we could assist you. Feel free to reach out if you require further assistance.
★★★★★ 5/5
TrustpilotKept in touch over 2 year process
Over a very long process waiting for a new build Michael Jones kept in touch and were always helpful in liaising with the developer and project manager.
RS · 21 September 2023
Agent replied · 30 October 2024
Thank you so much for your review.
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