5/5
TrustpilotOnce again excellent service from…
Once again excellent service from Olivia and her team . Renewal of my tenancy could not have been handled better
Agent replied · 30 October 2024
Thanks for the 5 stars Catherine.
Trusted Agent profile · Rustington
Michael Jones Estate Agents Rustington reviews
★★★★★
1,083 reviews across 3 platforms
1-2 Broadmark Lane, Broadmark Parade, Rustington, Littlehampton, BN16 2NE, BN16 2NE
Michael Jones Estate Agents's office in Rustington, at 1-2 Broadmark Lane, is rated 4.8 out of 5 across 1,083 reviews on three platforms, including 38 Google reviews rated 4.7.
38
Reviews on Google
This office
10
Reviews on Facebook
Business-wide
1,035
Reviews on Trustpilot
Business-wide
Reviews
Every review we hold for the Rustington office, from every platform, shown as written. First names only.
Trustpilot4/5
TrustpilotThe staff are really helpful and…
The staff are really helpful and understanding. I have been talking to Rob Steward who is thorough and explains issues clearly and is quick to respond to my emails and calls. I have found that the staff at Michael Jones are very helpful and understanding and quick to react to situations.
Agent replied · 30 October 2024
Great to hear this! thank you so much for your review Mike.
5/5
TrustpilotElla Glazebrook of Michael Jones & Co…
Ella Glazebrook of Michael Jones & Co was prompt and very knowledgeable in responding to my enquires regarding our buy to let property when it came time to review our tenancy agreement. I will most certainly be seeking her assistant and expertise the next time we need advice or have a tenancy agreement issue to deal with. Chris and Madeline
Agent replied · 30 October 2024
Great to hear this, thank you for your feedback and rating Chris.
5/5
TrustpilotBeach hut sale
From my only visit to the offices of Michael Jones I left with the confidence that they knew their market and would find buyers for a beach hut that was part of an estate that I am managing as executor (3 flats and a town house in SW London). This proved to be a good decision with good communication at all times. Well done.
Agent replied · 30 October 2024
Thank you for your review Mark. Happy to hear we could assist with the sale of the Beach hut.
5/5
TrustpilotReally efficient
Really efficient, excellent service. Kim was communicative and proactive throughout. Much appreciated.
5/5
TrustpilotThanks again to MJ team and especially…
Thanks again to MJ team and especially Ella Glazebrook for enabling a smooth renewal
Agent replied · 30 October 2024
Great to hear, thank you Sue.
5/5
GoogleJust had the best experience with George at Michael Jones, estate agents Rustington! They made the whole process stress-free and efficient. They listened to my needs, found me the perfect home, and handled all the paperwork seamlessly. Highly recommend them for their top-notch service!
Agent replied · 25 October 2024
Thank you! We genuinely appreciate your thoughtful review and the time you took to provide feedback. It's wonderful to hear that our efforts have been recognized. Feel free to reach out if you require further assistance.
5/5
TrustpilotEasy renewal procedure.
Sue Harris made the online renewal of the tenancy agreement a straightforward and smooth process. Thank you.
Agent replied · 30 October 2024
Thank you for your feedback Dean.
5/5
TrustpilotSue Harris was quite nice
Sue Harris was quite nice, and lovely
Agent replied · 30 October 2024
Thanks Alexandra, we will pass this on to Sue.
5/5
TrustpilotReletting of property
Good experience from the moment the exiting tenant gave notice to leave. Harry Moreland kept me updated throughout and provided a successful conclusion.
Agent replied · 30 October 2024
Thank you, Mr Crockett, we will pass your great feedback onto Harry.
1/5
TrustpilotThey’re hiding now inside their little…
They’re hiding now inside their little office just ignoring the growing black mould they painted over I have the worst infection ever their monsters. They find it funny me sitting here breathing it in going a and E again again their going to pay me back all my rent plus more for making me breathe it in I’ll go into the office and refuse to leave til they agree to fix itThey’ve now flagged my review to try and silence me I have every right to refuse to Leave till they agree to fix the mould it’s illegal there’s a police station right next to their office and they’ve deliberately made me stay inside a mould infested room I had to pay out of my own pocket for a Travelodge for 5 nights in the past 10 days (they’ll be paying for that in court) to get away from the mould and my breathing actually improved proving it’s been making me sick. Their absolute beasts in addition as an aggressive gang type response they’ve now illegally evicted me as a retaliation to me complaining about them illegally painting over the toxic black mould they knew was making me sick and the women laughing at me in the office finding it funny I was right the first time their sadistic abusers and enjoy abusing me leaving me homeless instead of removing the mould they illegally painted over also Sam rang me off of no caller Id and made several threats against me saying if I leave one more review he’ll ‘wipe me out’ and he said he hopes the mould sends me back to a and E and that they’ll just paint over it again and again and laughed down the phone at me then hung up also said if I ever dare step foot in the office they’ll all say to the police lies about me to get me falsely locked up in prison and said I deserve it because I’m a p***sy’ he said they all laugh about me in the officer and have made bets to see how long it will take for me to get a lung infection I tried to trace the call but couldn’t. Watch out for this estate agents their really nasty and a bunch of criminals will be going to the papers with this.Got another call this time from a woman at Michael jones called me a ‘b**ch boy and said that until I leave the couple downstairs will make my life a living hell and that the landlord has given them ‘free reign’ to do whatever they want also that the landlord is apparently sleeping with the girl downstairs so whatever I do or say he’ll ignore me and he’s ‘told the whole hose to give my the worst time ever’ till I leave. Had to stay somewhere else last night out of fear I’m going to be demanding every single month of the 6 months rent be transferred to my bank account or it will be court as he’s planning on renting this out to someone else with confirmed attempt to hide toxic black mould that’s a criminal offence.
5/5
TrustpilotExcellent service from Michael Jones
Michael Jones were efficient and professional throughout the process and sold our house quickly and achieved the sale price we hoped for. Jane Tomlinson deserves a big thank you for her hard work and tenacity in managing quite a long chain with a few anxious buyers and sellers.Definitely recommend Michael Jones Estate agents
Agent replied · 30 October 2024
We are thrilled to hear this, thank you so much for your review Simon.
5/5
TrustpilotCustomer care was first class
5/5
TrustpilotI recently dealt with Jane Hoskins who…
I recently dealt with Jane Hoskins, who is a Letting Renewal Administrator who was very quick at responding and getting back to me.
Agent replied · 30 October 2024
Good to hear, thank you for taking the time to write this 5-star review, Robert!
4/5
TrustpilotGreat help
Kirsty was really helpful and always got back to me promptly
Agent replied · 30 October 2024
Thank you Cecilia
5/5
TrustpilotSue Harris was very helpful and…
Sue Harris was very helpful and efficient in securing our new rental renewal and rental increase.
Agent replied · 30 October 2024
Great to hear, thank you Georgie
5/5
TrustpilotTop estate agents.
A big thank you for all your diligent work.What a change from our last agents.We've been kept informed at every step, Rob and Mark have been such a help and good advisers.It's been a difficult sell, four buyers down the line, they have shown great patience and perseverance in getting it sold for me at last.We'll done guys, top job!
Agent replied · 30 October 2024
Thank you very much Carl
5/5
TrustpilotThank you
Thank you to Ella for making my tenancy renewal straightforward and an easy process
Agent replied · 30 October 2024
Thank you for your review Lewes.
4/5
TrustpilotMixed experience
Mixed experience, mostly good.
5/5
TrustpilotExcellent service
an excellent and seamless renewal at a better rent, many thanks Sue and your team
Agent replied · 30 October 2024
Thank you for the 5 stars.
5/5
TrustpilotMy tennancy was due for renewal and…
My tennancy was due for renewal and Ella from Michael Jones go in touch with me in plenty of time, she was very sufficient and well organised in everything she did, it did not take long and was all sorted so quickly 🙏Thankyou Ella great customer service .
Agent replied · 30 October 2024
Thank you so much for your review. We appreciate your feedback and are glad to hear that you enjoyed your experience with us. We will pass this on to the team.
5/5
GoogleExcellent…couldn’t have improved on the service
Agent replied · 8 September 2025
Thank you so much for your review Graham!
5/5
GoogleRichard and his team were very helpful throughout the process from start to finish along with their knowledge of the local housing market you cant be better placed to sell through them.
Agent replied · 11 October 2026
We appreciate you taking the time to review our service, thank you
5/5
TrustpilotLease Renewal
Kirsty was, as ever, excellent with our latest renewal. We are delighted with Michael Jones.
Agent replied · 30 October 2024
Thank you Marcus.
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