5/5
TrustpilotKirsty Smith was very friendly and…
Kirsty Smith was very friendly and professional always kept me updated thank you
Agent replied · 27 December 2024
Thank you Sandra.
Trusted Agent profile · Rustington
Michael Jones Estate Agents Rustington reviews
★★★★★
1,083 reviews across 3 platforms
1-2 Broadmark Lane, Broadmark Parade, Rustington, Littlehampton, BN16 2NE, BN16 2NE
Michael Jones Estate Agents's office in Rustington, at 1-2 Broadmark Lane, is rated 4.8 out of 5 across 1,083 reviews on three platforms, including 38 Google reviews rated 4.7.
38
Reviews on Google
This office
10
Reviews on Facebook
Business-wide
1,035
Reviews on Trustpilot
Business-wide
Reviews
Every review we hold for the Rustington office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotI recently renewed my tenancy with…
I recently renewed my tenancy with Michael Jones. Kim handled the process from start for finish and was really helpful and answered my many questions!! The process was really smooth and easy.
Agent replied · 30 October 2024
We are thrilled to hear this, thank you so much for your review.
5/5
TrustpilotRenewal of Tenancy
Isabella replied quickly and answered all the queries I raised concisely and was very professional and pleasant. Thank you for all your help.Highly recommended.
Agent replied · 27 December 2024
Thank you for your kind feedback! We’re so pleased to hear that Isabella provided prompt, professional, and pleasant assistance during your tenancy renewal. Your recommendation means a lot to us, and we’ll be sure to share your lovely comments with Isabella. Thank you for choosing us!
5/5
TrustpilotKirsty is A1 as usual
Kirsty is A1 as usual. No problems.
Agent replied · 30 October 2024
Thank you Sandy
5/5
TrustpilotEnergy Performance Certificate Renewal
A new Energy Performance Certificate was required for my rental property, Sue from the Michael Jones renewals team contacted me advising this was due and kindly made all arrangements to get the required inspection carried out and the new certificate was issued, The support provide by Sue was excellent
5/5
TrustpilotLisa Holden Thumbs Up
Lisa Holden was proficient and professional and supported me in a very personable way through the tenancy process.
Agent replied · 30 October 2024
Thank you, Janet, we will pass your kind words onto Lisa.
1/5
TrustpilotI have been a tenant with a Michael…
I have been a tenant with a Michael Jones managed letting for 4 years. For the first year I received a sufficient service. However after the fact I have received anything but that. After reporting an irregular billing method for one of my services whereby my land lord was clearly overcharging me and being obstructive about providing legitimate data on why my bill for one person is higher than the average family of four , I have spent the last year of my life being goaded , insulted and disrespected in the deepest way I have ever been treated in my life. Firstly. Soon after this issue. I had the loss of a main service (gas , electric , etc) in my letter property and whenever I asked when I would be able to get a repair , I was told every excuse under the sun and the conversation somehow always swung back to the issue about the billing issue. It took me 4 weeks to receive a basic human right that the company promise will be given to all tenants within 3 days. However I decided to put this down as a coincidence. Until I simply asked that after losing my sister that the accounts department do not call me on the date of my sisters funeral. On that given day I was called 4 times and when I took this up with another member of staff I had to provide evidence and was pretty much called a liar. Lastly and the reason I will be leaving. A member of there staff has shared information of this issue to several people I have a relationship with socially. A complete breach of data protection. Luckily for this second rate estate agency. I am not the type of man who stands in court pointing fingers and would much rather save my money to provide for my soon to be born son than spend years throwing money and watching them continue to lie under oath. I strongly advise that you steer away from Michael Jones.
5/5
TrustpilotThere were a few hiccups along the way…
There were a few hiccups along the way and sometimes communication on 1 side was lacking but Darren was outstanding in his work and commitment and got everything flowing again. Many thanks Darren
5/5
TrustpilotMaisy Darcy
Maisy Darcy You are the kind and polite kind person.. for your support I got this house thank you for your support.. I give 5 star ⭐
Agent replied · 30 October 2024
Thank you so much for your wonderful feedback and the five-star rating! We’re delighted to hear that Maisy Darcy’s kindness and support helped you secure your new home.Her commitment to providing excellent service truly makes a difference, and we will be sure to share your kind words with her.
5/5
TrustpilotDarcy Hutchby
Darcy Hutchby, was really helpful when showing me around the flat, answering all the questions I had, and she made me very confident in my application.
Agent replied · 30 October 2024
Thank you for your kind words! We’re delighted to hear that Darcy was helpful in showing you around the flat and that her support boosted your confidence in your application.
5/5
TrustpilotTenancy renewal…
The renewal went very smoothly thanks to Ellie Martin.
Agent replied · 30 October 2024
Thank you for the 5 stars Pearl.
5/5
Trustpilotthank you Ellie
thank you Ellie, yet another smooth and seamless renewal
Agent replied · 30 October 2024
Thank you so much.
5/5
TrustpilotMy letting experience with Michael Jones & Co.
My letting experience with Michael Jones has been excellent. Communication and responses to questions is very fast. Hayley the lettings director has been an enormous help with my property, incredibly professional and has really gone above and beyond. I'd highly recommend this company if you're to rent in the Worthing area, very reliable.
Agent replied · 30 October 2024
Thank you Chris. We will pass your message onto to Hayley.
5/5
TrustpilotRichard Heppenstall…
Richard was most helpful and professional throughout our prolonged purchase.Nothing was too much trouble, would highly recommend his services,
Agent replied · 30 October 2024
Thank you, Barry, we will pass your kind words onto Richard.
5/5
TrustpilotExcellent service! 👍
Excellent service from this well established Estate and Letting Agents. Always professional but at the same time very friendly and supportive. Would thoroughly recommend to anyone looking to buy, rent, or Landlords services.
Agent replied · 30 October 2024
Thank you! We genuinely appreciate your thoughtful review and the time you took to provide feedback. It's wonderful to hear that our efforts have been recognized. Feel free to reach out if you require further assistance.
5/5
TrustpilotPlatinum standard professionals
The entire team in Rustington have been outstanding. Their enthusiasm and knowledge is what first engaged me to sign with them. The promotional material they provided was above anything used by other agents. The sale process wasn't straightforward as the property is historic, so many questions arose from the buyer's side. The patience, caring and professionalism shown by them all was above and beyond anything I would have expected. It was remarkable. Their commitment and expertise has been so impressive. I cannot praise them or thank them enough. If I could give them 10 stars I would.
5/5
TrustpilotTenancy Renewal
Good communication.It was easy to renew the tenancy.Thank you to Jane Hoskins.
Agent replied · 30 October 2024
Thank you for the 5 stars Raoul.
5/5
TrustpilotThanks Kirsty
We have used Michael Jones to manage our small property portfolio for the last few years and find their service and professionalism to be of the highest standard. They have an excellent team within their management department and would like to highlight Kirsty for her friendly professional service and attentiveness.Ian & Jo Ward
Agent replied · 30 October 2024
Great to hear this Ian, thank you so much for your review.
5/5
TrustpilotTenancy renewal
Jane Hoskins was very helpful during the renewal process and explained things clearly. Many thanks Jane.
Agent replied · 30 October 2024
Thank you Viv!
5/5
Trustpilotvery happy
Sue Harris and her team have yet again displayed professionalism and focus to finalise a successful outcome.
Agent replied · 30 October 2024
Thank you for this 5-star reveiw. We will pass these kind words onto Sue.
4/5
TrustpilotCompliment
There were a few issues when the tenant left the property. Rob Steward took everything in hands and got everything sorted.Thank you.
Agent replied · 30 October 2024
That's great to hear Raoul, thank you for leaving a review.
5/5
TrustpilotAmazing service and moved in so…
Amazing service and moved in so quickly. Love the home and can't wait to make new memories here Thank you Michael and Jones company :)
Agent replied · 30 October 2024
Thank you for your amazing feedback! We’re thrilled to hear that you had such a positive experience and moved in quickly.
5/5
TrustpilotElla Grazebrook
Our viewing and buying of the property was made better by Ella who was friendly cheerful and efficient and an asset to your company
Agent replied · 27 December 2024
Thank you for your lovely feedback! We’re delighted to hear that Ella made your viewing and buying experience enjoyable with her friendly and efficient approach. It’s fantastic to know she left such a positive impression, and we agree that she’s truly an asset to our team.
5/5
TrustpilotAlways great service from Hayley and…
Always great service from Hayley and the team.
Agent replied · 30 October 2024
Thank you David.
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