Trusted Agent profile · Rustington
★★★★★
1,086 reviews across 3 platforms
1-2 Broadmark Lane, Broadmark Parade, Rustington, Littlehampton, BN16 2NE, BN16 2NE
Michael Jones Estate Agents's office in Rustington, at 1-2 Broadmark Lane, is rated 4.8 out of 5 across 1,086 reviews on three platforms, including 38 Google reviews rated 4.7.
38
Reviews on Google
This office
10
Reviews on Facebook
Business-wide
1,038
Reviews on Trustpilot
Business-wide
Every review we hold for the Rustington office, from every platform, shown as written. First names only.
5/5
TrustpilotI must say since the new structure I…
I must say since the new structure I was hesitant to say the least , however since dealing with Isabella Whitam it has been very easy going and she has done everything she said she would. So a massive thank you to
5/5
TrustpilotLandlord Tenancy Renewal
Ella Glazebrook was very efficient and kept me in the loop throughout the tenancy renewal. She also took the time to write me a lengthy email explaining all my options which I greatly appreciated. Thank you Ella.
Great to hear this thank you Sally.
5/5
TrustpilotSale of my Mums home
I dealt with Mark Durrant on the sale of my Mums house due to her going into a home, a difficult time for me and Mark was professional but helpful and understanding at the same time. Big thanks would use again.
Thank you so much Neil, We will pass this on to Mark.
5/5
TrustpilotElla Glazebrook. Contract renewal.
Ella Glazebrook made renewal simple. Five stars for advice on renewing our contract with our tenants. All carried out smoothly with no problems. Thanks.
Thank you for sharing your positive feedback and for choosing our services.
5/5
Trustpilotbuna ziua, good day
buna ziua, pe 21.12 2022 v-am anunțat că nu mai locuiesc la adresa de pe 48 Willow Crescent .va rog sa mă scoateți de pe contract .Sunt in Romania de 1 an de zile .nu mai locuiesc în United Kingdom good day, on 21.12 2022 I informed you that I no longer live at the address on 48 Willow Crescent. please remove me from the contract. I live in Romania for 1 year. I no longer live in the United Kingdom.thank you
Dear Bogdan, thank you for your message, we have looked into this and can advise that you were removed from the tenancy and the contract in March 2023 which is when we were advised you had left the country. We hope this has answered your query. Best wishes
5/5
TrustpilotIt was the after sale service from your…See above.
This rating was due to the after sale service from your negotiator Jane Tomlinson.Her ability to find solutions to problems that arose, and drive the sale forward made an enormous difference.Sadly unlike a proportion of employees in the industry Jane always responded when telephoned and resolved queries quickly. Without her this process would not have been completed at the date needed.A wonderful member of your teem.
Thank you for the positive feedback! We're glad we could assist you in your journey. We're here for any future needs you may have.
5/5
Trustpilottenancy renewal
excellent and rapid response in renewing my tenancy agreement, many thanks to Kim Brand for her highly efficient work in getting this done.
Thank you for the positive feedback!
5/5
TrustpilotGeorgia Spencer
We had a viewing with Georgia Spencer, who was on time, friendly and helpful in answering our questions and getting us started on a new tenancy. We would recommend!
1/5
TrustpilotMichael Jones recently acted for me on the sale of my deceased mother's property
Michael Jones recently acted for me on the sale of my mother's property, they had a buyer in mind when I initially approached them so I was happy to negotiate a slightly discounted commission amount. As the sale progressed I needed advice as to an EPC report - the manager was happy to recommend a guy that they use all the time and implied that it was important to get this done quickly - I contacted the guy - he could come the next day. That evening I googled EPC prices and found the same service in my area some £50 cheaper - needless to say I cancelled their guy and booked my own.The most worrying thing was that Michael Jones allowed an electrician to visit the property (which was unoccupied, although not empty - my mother had passed away) unaccompanied, without notifying me. I stumbled across this by accident .... I needed a specific key to access a door in the house which they had in their possession and was told it was unavailable as it had had been given to said tradesman.** Imagine the consequences had I not needed this key and just turned up??? (The tradesman's vehicle, parked outside, was unmarked).The final blow came on completion - I popped in to the branch to hand over the keys and collect some money they were holding for me (private sale of furniture to new owner) - the office was empty of customers and fully staffed - and no-one either got up from their chairs to offer to shake my hand or indeed, thanked me for my business.I was very disappointed.** this is actually against the recognised code of practice
Thank you for your review Candice, we are so sorry to read about your experience and would love to put this right, I have passed the comments on to the branch manager who will be in touch directly.
5/5
TrustpilotAmazing Emily Storey
Emily Storey was friendly, very knowledgeable, helpful & patient. Emily went above and beyond during our lengthy transaction, always keeping us well informed and happy to meet us at the property many times.
This is great to hear, thank you Dennis. We are pleased Emily could help you through the process.
5/5
TrustpilotTenancy renewal handled really well
Tenancy renewal handled really well, very professional, Bella was an amazing help.
Thank you sincerely for taking the time to share your positive experience with us.
4/5
TrustpilotAll went smoothly and they gave a…
All went smoothly and Kim Brand gave a recommended amount for rent
Thank you for your review, we appreciate your feedback.
5/5
TrustpilotSue Harris - World Class!
Sue Harris has recently managed my tenancy renewal contract. I am very impressed with her professionalism and detailed approach of the pro & cons and the explanations to various options I had as a landlord. I would like to propose her for recognition and look forward to working with her in the future. A true asset to Michael Jones & Co. Congratulations to the senior management - world class! Regards, Rick Bland ( LandLord - 14 Victoria Court Lancing )
Thank so much for your feedback Richard. We will pass your message on to Sue and we look forward to working with you more in the future.
5/5
TrustpilotGreat service from Richard Heppenstall…
Great service from Richard Heppenstall at michael jones, made buying our house as easy as possible, great communication & Richard kept me upto date every week on the progress off our purchase, thanks Richard
Great to hear this, thank you for your review Tracy
5/5
TrustpilotThanks to Ella Glazebrook
Thanks to Ella Glazebrook for making my tenancy renewal so quick and easy. This was great.
Thank you for taking the time to share your positive experience.
5/5
TrustpilotWhat can I say about Darren and the…
What can I say about Darren and the team at Michael Jones Goring, they are fantastic, always available to talk to, to advise, reassure and to do everything they can to forward and complete your sale/ purchase. I highly recommend.
This is great to hear, thank you for your review.
5/5
TrustpilotLouis Griffiths has been friendly and…
Louis Griffiths has been friendly and professional throughout. He has patiently explained the process to me, kept in regular contact, and made my experience far more palatable than any of my previous attempts to buy. Thank you Louis.
This is great to hear, thank you David.
5/5
TrustpilotTenancy Renewal
I have been very pleased with the Lettings Renewals team at Michael Jones and in particular the excellent help and advice from Sue Harris who has again successfully renewed the tenancy on my rental property! Many thanks to Sue and all the team at Michael Jones.
Thank you, Mark! We will pass your kind feedback onto Sue, she will be delighted to hear this.
5/5
TrustpilotI’ve just exchanged on my first ever…
I’ve just exchanged on my first ever property today and I’ve had such a positive experience with Michael Jones. Firstly, James Ryan was brilliant in helping me secure this flat and then Jane Tomlinson has been instrumental in seeing the sale go through. I’m very grateful for her advice and support throughout and can’t wait to move into my new home.
5/5
Trustpilotprofessionalism and dedication
I was very impressed by the way my this was dealt with. Ryan was courteous, efficient and knowledgeable. He communicated clearly and promptly, I appreciate his professionalism and dedication.
We are thrilled to hear you had a good experience with our lettings team. We will pass your feedback onto Ryan.
5/5
TrustpilotAlmost Complete
Really friendly throughout the process. Darren was engaging whilst answering questions on procedures and easing concerns in a timely manner. We have almost completed and it has been great every step of the way. Thankyou.
Great to hear Darren could help you through the process.
5/5
TrustpilotGood experience all round
Catherine guided and supported us through a tenant checkout at the end of a tenancy (we are the landlords). She kept us fully informed, was super efficient and dealt professionally with the sometimes tricky issues that arose. Everyone we dealt with at Michael Jones over the whole process of the tenant checkout and the new tenant moving in were helpful and polite. Highly recommended.
Thank you! We genuinely appreciate your thoughtful review and the time you took to provide feedback. It's wonderful to hear that our efforts have been recognized.
5/5
TrustpilotExcellent and professional lettings service
My recent experience of using Michael Jones & Company Lettings department in Worthing to manage the rental of my 2-bedroom flat has been excellent overall. I have received prompt and effective communication throughout the entire process and every department staff member I have dealt with has been efficient, personable and very professional. I am pleased I trusted Michael Jones, Worthing with the lettings management of my property and would have no hesitation in recommending their services to other property owners.
Great to hear this John. Thank you so much for your feedback and 5 stars
5/5
TrustpilotThanks Rustington
Our purchase was put in hand in May and finally exchanged today! Thank you so much to Richard, George and Julie for their hard work in pushing it through for us. Highly recommend! :)
Thank you for the 5 stars Max & Emily. Best wishes for life in your new home.
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