5/5
TrustpilotJust recently purchased our first house…
Just recently purchased our first house with only our first viewing with thanks to Abi Heppner. She has been great towards are property search and highly recommended 👍🏼
Trusted Agent profile · Rushmoor
Verified
Prospect Aldershot reviews in Rushmoor
★★★★★
2,206 reviews across 3 platforms
175 Victoria Road, Aldershot, GU11 1JU, Rushmoor, GU11 1JU
Prospect's office in Rushmoor, at 175 Victoria Road, is rated 4.7 out of 5 across 2,206 reviews on three platforms, including 302 Google reviews rated 4.9.
302
Reviews on Google
This office
36
Reviews on Facebook
Business-wide
1,868
Reviews on Trustpilot
Business-wide
Reviews
Every review we hold for the Rushmoor office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleNatasha has been very friendly and helpful with our search. Great experience and made everything very easy and understanding explaining the process and next steps to us
1/5
TrustpilotIf I could give them zero stars it…
If I could give them zero stars it would be too kind. The most incompetent estate agents that I’ve ever dealt with. They let people in your rented house without notice, they never fix items around the house. They hound you when you’ve given notice to move out. They don’t respond to complaints. They are useless and they try and keep all your deposit!! Stay away from them!!
5/5
TrustpilotVery professional and helpful service
Very professional and helpful service from Charlotte Morgan 10 out of 5
5/5
Trustpilot5 years of..........
Having dealt with Prospect for the last 5 years I can confidently say Hazel has been amazing. She is efficient, accommodating, understanding and most helpful. She has an excellent client/agent manner and very good at her job. Cannot day I am the easiest tennant to work with and her patience is a great attribute.
4/5
TrustpilotSasha has been really helpful and quick…
Sasha has been really helpful and quick to resolve any outstanding issues that i might have at the property i am renting
5/5
TrustpilotOutstanding!
I would give more stars if I could! The level of clear and efficient communication, support, friendliness, professionalism, I could go on. They have made a stressful process so easy. A huge thank you to Beth, who has been a complete star. Would highly recommend xx
1/5
TrustpilotShop closed at 15:50 on Saturday 2nd…
Shop closed at 15:50 on Saturday 2nd August, sign clearly says 16:00 close time, rushed to pick up property key, got there in time but shop all locked up. Had to find alternative sleeping arrangements for the weekend. SHOCKING SERVICE
5/5
TrustpilotHonest estate agent
Having brought, sold and now renting through prospect. Out of all other agency's I have worked with, I have found prospect to be the most honest, up front and helpful of the agencies. They have communicated all the way through and gone above and beyond in each of their services. Thank you
Agent replied · 23 October 2024
Thank you for your 5* review, Karlene.
5/5
TrustpilotWorth her weight in gold
I was very impressed with my initial greeting from Beth she was both professional and helpful in her manner. She worked extensively and tirelessly hard when I was looking to sell my property and buy with Prospect. Unfortunately due to health issues my needs and wants changed frequently but Beth always met my demands and went the extra mile. Not only this, her voice on the telephone never failed to make me smile and feel warm inside. Just a genuine, professional person and very much an excellent advocate for her company. I hope she is valued professionally at work, in the same high regard as I hold her. We saw so many properties at all different times of the day and Beth never failed to impress us or come up with a new solution.
5/5
TrustpilotGreat service from Kate Smith!
Kate Smith has recently taken over management of our account and ever since we've had brilliant service. Prior to Kate we have a number of longstanding issues which are now being dealt with promptly by Kate. Kate is professional, knowledgeable, empathetic and organised.
5/5
TrustpilotReally helpful staff - Abi was great
Really helpful staff, Abi was lovely and ever so helpful. Nothing was too much to ask! Great estate agents. Fully recommend :)
5/5
TrustpilotGreat service
Great service, Colin Charles, thank you for going above and beyond to help today. We are very grateful.
5/5
TrustpilotSasha was first class
Sasha was first class. Very thorough, informative and 'on the ball'. well done and thank you for a hassle free and speedy response with a positive outcome.
5/5
TrustpilotGreat service
Our property has been managed by Prospect for several years now. Sasha is our most recent property manager. She is professional in her handling of any issues that arise. She is always quick to respond to and sort out any problems keeping us updated on developments.
5/5
TrustpilotLily has been my property manager for…
Lily has been my property manager for the past year. She is a genuine, professional and caring lady who always does what she says she will do. Lily keeps me informed, responds in a timely manner and try to find resolution when needed.
5/5
TrustpilotAshleigh at prospect is always very…
Ashleigh at prospect is always very helpful and quick to answer any of my property maintenance queries :)
1/5
TrustpilotVery poor service
I had planned to buy a flat from this agents , from the very beginning this purchase was difficult. Firstly we had the 4 week delay in getting the id verification through and had to pay £82 (none of the other agents charge that !) From then on it seemed I was chasing the office all the time with nobody coming back to me. The amount of phone calls I made and emails , to the manager Jordon and natasha , most of which went unanswered, which I found highly unprofessional and unworkable.Prospect gave such a poor service in my opinion leaving me with no option other than to pull out of the purchase.I would not recommend these to anyone thinking of buying , renting or leasing , find your self a reliable agent .
5/5
TrustpilotExcellent service
I have had a very positive experience with Ashleigh Ackerman who has been consistently professional, responsive and helpful.
5/5
GoogleNatasha has been so great to work with! Our search has been smooth because of her knowledge and enjoyable because of her personality. Would recommend.
5/5
TrustpilotProspect 5 stars
Kenny has been great. Would recommend
Agent replied · 23 October 2024
Thank you for your 5* review, Catherine.
5/5
TrustpilotHi all
Hi all! I been in this property for 4 years! I had great time there! Only moving cause need bigger house as family is growing! Kodie Brooks has been a great property manager, always willing to help, very reasonable and professional! Sure I will miss my time there!
5/5
TrustpilotGreat service!
I would just like to thank Dani Smith for her great service. After a failed appointment, Dani was quick at getting the issues resolved and re-booked the appointment around our busy schedule. She kept us updated within the process and even checked on us once the appointment was completed. Thank again for your hard work.
5/5
TrustpilotSasha is helpful & friendly.
Sasha has been more than helpful in recent months when I have had issues with my landlords, answering all the questions I had and making me feel much more at ease. Very easy to get in touch with her and a friendly voice on the other end of the phone. Thank you!
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