Prospect Aldershot reviews in Rushmoor

★★★★★ 2/5

Trustpilot

I feel so stupid

You know that gut pinch you get when you feel you've been done because you were too gullible? Well... I wrote my initial review in August of 2021 at the beginning of my relationship with Prospect estate agency. I gave them five stars then as I really believed their skilled sales person. He really made me feel trusting in their eagerness to look after my property for me. How naive was I? In fact this is why I did not give a one star review. I believe that my naivety is partly at fault. I don't want to sound vindictive or accusatory towards Prospect so I will detail my story and let you decide if the drop of 3 stars is justified.What broke the proverbial camel's back was this last episode where the tenants reported a leak form the boiler. Prospect rapidly contacted me to get the go ahead to send their contractor for an assessment. This contractor had been used to do prior repairs on the boiler before. He comes back quoting over 550 GBP repairs, the boiler had to be taken off completely to repair a split on the expansion vessel. I suddenly remembered that the boiler had an extended Bosh warranty. I contacted Bosh they promptly sent an engineer. She reported that there was no trace of any failure of the expansion vessel and an 11 GBP pressure valve was changed. In and out in a blink of an eye. Now If you are thinking that this is a genuine diagnostic error, I could agree with you. Only this comes on the back of deluge of similar miss-diagnostics and charges for job that did not need doing. Another (out of many) instance to convince you of the validity of my disappointment with Prospect. New tenants with young kids move in after my previous tenants moved out. Three weeks in, the tenant calls to report a suspected toilet leak in the first floor bathroom. They send picture of a small stain forming on side of the ceiling. Immediately I tell the agency, this leak originates from the bath, the toilet being located on the other side of the room. Instead of communicating this to the plumber they send him to fix a (non-existing) toilet leak. The next day the tenants have another bath and the stain the ceiling is now a meter long right under the bath. They call Prospect to report that the toilet leak is still there. Prospect contacts me with the picture. I tell them in no uncertain terms that this is coming from the bath not the toilet. They send the same contractor. When I asked him what job did he do for the fee I paid him? He tighten the same toilet nut he had tighten 24 hours prior. The following weekend the tenants have another bath and this time the downstairs ceiling is utterly destroyed with thousands of pounds of repairs. The contractor is sent again and guess what? he found the leak... it was coming from the bath. All that time I was yelling this fro the top of my voice and now I am landed with repairs, decoration, and of course the multiple visits to tighten my toilets screw. My wife children and myself have lived in this house for 15 years before renting it. Of course I know if a stain on the ceiling comes for a radiator a toilet or the bath. But no Prospect staff and their contractor knew better than me. When I put them in front of this undeniable evidence, their answer was I could not prove it wasn't the toilet that was leaking. As for the payments for all of the damages? Contact your insurer.... I guess their contractors' got paid and paid again not their problem right? Ok I leave you with a last one since you are such a good audience, bearing with me until now. When the last tenants left, they were kind enough to report what things needed attention in the house. In particular a leaking gutter that cause the downstairs window to rot. Prospect offered their contractor to do the job of course. The gutter and the wooden window go fixed, I think the window alone was over a grand and a half. The wood was painted of course as part of the new repairs. Recently I get a call from Prospect telling me that the tenants are complaining they can't open the window and prospect is offering me to sent their contractor (the windows repair person) to open the painted shut window. When I tell them that the original window was functional, Prospect comes back to me saying I can't prove it because on the initial house report it said that some windows were painted shut at the beginning of the tenancy. This was true three small windows had always been shut from when we first bought the house but none of the main window were. Well although the report does not explicitly list the offending window as painted shut according to them I have no recourse and if I want this window to be opened, they have just the man for me. I have to say I started this rental a bit by accident and I was very naive since then I have spoken with trade men in the know. They told me that it's a open secret that Agencies get kick backs from the contractors they use.

David · 21 June 2024

★★★★★ 5/5

Google

We are very happy Sonam Gurung Very helpful and tried to describe everything we need for information about viewing house and informative about the house coming on market

Tejendra · 13 April 2025

★★★★★ 5/5

Trustpilot

Excellent service!

Beth was really helpful. Was professional and knowledgeable. A real credit to the company :)

EBO · 21 July 2023

★★★★★ 5/5

Trustpilot

Excellent Service!!

What a star Calum has been, helped us get our offer accepted and secure our property. As first time buyers we felt comfortable with Calum helping us every step of the way. Another big thank you to Aimee who has been great! She managed to get the contracts exchanged so quickly and now we’re all set for completion! Thanks again Guys - Sophie & Connor

Sophie · 14 May 2021

★★★★★ 5/5

Trustpilot

Very responsive

We worked with Beth as the agent for our first house purchase. She was responsive and kept chasing the solicitors to get the sale over the line. Thanks so much Beth!

Suzie · 1 July 2024

★★★★★ 5/5

Trustpilot

Customer Service by new recruits …

Been liaising with Sonam over several Investment Properties in the area . Have to say we are quick to critic and do not complement enough. Sonam always returned my calls , emailed over details as assured and very upbeat / engaging . Hopefully we can secure a deal in the very near future .

Gav · 18 June 2025

★★★★★ 5/5

Trustpilot

Property Management Review

Property Management Review Gemma has been nothing but an absolute delight to deal with over the last few months, she has listened and advised all of my silly questions since moving in late last year. She has the patience of a saint! Always quick to respond and has never failed to delivery within an acceptable time frame. I would recommend Prospect Estate to any one.

Frae · 20 April 2021

★★★★★ 5/5

Trustpilot

Nikki cared about the things that did…

Nikki cared about the things that did not go well ..and sorted them

Christopher · 19 September 2025

★★★★★ 5/5

Trustpilot

Dealt with Natassha from aldershot

Dealt with Natassha from aldershot. She was amazing and helped us find an investor property plus passed us onto mr Jordan the lettings manager who was very helpful and helped us find a tenant within a week. Would highly recommend to anyone.

Tika · 7 November 2023

★★★★★ 5/5

Trustpilot

The professional and friendly service…

The professional and friendly service we received from Nikki, made the whole letting experience trouble free and effortless.

Paul · 12 May 2026

★★★★★ 5/5

Google

Couldn’t be more pleased with the service I received from sonam! Super professional and eager to help👍 strongly recommend to all. …

Aaron · 13 June 2025

★★★★★ 5/5

Google

Natasha showed me 2 properties today and she was well informed and approachable, I didn’t feel at all rushed and she answered all my questions or assured me that she would get back to me with answers as soon as possible. All round a great viewing experience, thank you Natasha!

Philippa · 28 March 2023

★★★★★ 5/5

Trustpilot

Excellent Property Manager.

Prospect has been managing my property for over eight years. Chloe Reilly has been my property manager for nearly 3 years. As a landlord, I feel completely comfortable that Chloe is my main contact at Prospect. She is professional, approachable always looking after my interest. I am sure she keeps my tenants equally happy.

ASHWIN · 4 November 2022

★★★★★ 5/5

Trustpilot

Kenny was really helpful and…

Kenny was really helpful and professional. Showed me around the entire property and answered all my questions promptly.

SJ · 23 March 2023

★★★★★ 5/5

Trustpilot

Great service and support from Beth and the Prospect team

We’re so grateful to Beth and Michael for their fantastic support in both selling our home and securing our new one. They were always approachable, upbeat, and took a proactive approach throughout. If we ever move again, there’s no question, we’d go straight back to Prospects and highly recommend them. Huge thanks!

Mr · 14 July 2025

★★★★★ 5/5

Trustpilot

Charlotte was great

Charlotte was great, very professional and knowledgeable would highly recommend.

Daniel · 23 April 2025

★★★★★ 5/5

Trustpilot

Kenny is great

Kenny is great, I had amazing experience viewing properties. He answered my questions and explained about property.

Natalya · 17 April 2023

★★★★★ 5/5

Trustpilot

Excellent service

Chole Reilly and team at Prospect have been taking care of my rental property for the past 5 years. Chole is always professional and quick to respond to queries. I appreciate having the team on hand to arrange any repairs that may need to be carried out. Very happy with service provided.

AB · 4 January 2023

★★★★★ 5/5

Trustpilot

Perfect Service from Property Manager

Dealing with the Property Manager Ms. Vickie Cripps

MUNAYA · 31 October 2025

★★★★★ 5/5

Trustpilot

Excellent experience with prospect…

Excellent experience with prospect estate agency with out recent house sale. Thanks to Micahel Sharp, Ross and Ruth for coordinating this sale end to end.The only thing that could have been better were the solicitors. We went with the recommended Cook Taylor Woodhouse and definitely was a bad experience. However this is in no direct reflection on Prospect agency.

Poornima · 19 February 2022

★★★★★ 5/5

Trustpilot

Prospect were brilliant from start to…

Prospect were brilliant from start to finish. Callum was really helpful at the beginning of the process and I then had the pleasure of being helped by Aimee who was really responsive and kept the process moving along so that we managed to get everything sorted as quickly as possible. Prospect were both professional and really friendly and helpful. Couldn’t recommend higher.Thank you!

Rebecca · 17 June 2021

★★★★★ 5/5

Trustpilot

5 stars to Prospect and Maria Proko

We would love to rate Prospect 5 stars. We are happy with the service provided.Expecially Maria Proko has been our first line contact since the beginning. She keeps us informed about everything, she is very efficient and we love the fact she took care of some issues with no hesitation,giving us solutions in very short time. Great job guys!

King · 18 February 2022

★★★★★ 5/5

Trustpilot

I can’t praise Nikki Gardner enough

I can’t praise Nikki Gardner enough. She’s highly responsive, calm and provides useful solutions. A true professional.

Howard · 12 May 2026

★★★★★ 5/5

Trustpilot

Highly Recommended

I’ve been a tenant for several years and have always had a really positive experience with this property management company, especially with my property manager, Lynne Jones.

Marie · 13 February 2026