Prospect Aldershot reviews in Rushmoor

★★★★★ 5/5

Google

Sonam was really helpful!

Nathan · 10 June 2025

★★★★★ 5/5

Google

The team at Prospect were so helpful with our property search, and were the only agency to contact me every other week to see how we were getting on. They also helped us secure the property we are in now. Les, Chris, Jordan and Kelly are always at our beck and call when we need anything. Highly recommend

Chelsea · 30 March 2025

★★★★★ 5/5

Google

Natasha has been amazing! Very friendly yet kept it professional and made the whole process super easy. Ran through every question I had as well as the after sale process which no other agent had done! Overall it’s been a fantastic experience buying through Prospect and I couldn’t recommend them and Natasha more to anyone who’s looking at buying their next home. Thank you!

Poppy · 22 April 2024

★★★★★ 5/5

Trustpilot

Charlotte was excellent from the start…

Charlotte was excellent from the start with helping us find a property and the whole process after that. Regular contact and keeping us in the loop was fantastic and she made the whole process of moving feel easy. Was happy to answer any questions if we had them and this helped with the overall process. Can’t thank Charlotte and the Prospect team enough for helping us!!

Kensie · 9 March 2024

★★★★★ 1/5

Trustpilot

PLEASE READ BEFORE USING PROSPECT ESTATE AGENTS.

We have used prospect to rent through for a couple of years now. They have been great.. until it comes to moving out. On 6th january 2023 our tenancy renewed. It also renewed with a rent increase. Just DAYS after the tenancy renewed we were informed the house was going on the market and another estate agent would be in touch to arrange viewings and take photos. Had we have known this, we absolutely wouldn't have agreed to renew the tenancy as we were basically trapped into paying rent until a buyer is found. The reasoning would be, we have no idea when the property would sell and as to when we'd have to move out. Secondly due to chemotherapy and recent surgeries I am extremely vulnerable to having people in and out of the house. We received an email from prospect saying quote 'the landlord is happy for you to stay in situ until a point of sale. If a point of sale isn't agreed by the end of tenancy your agreement will roll onto a monthly periodic' basically saying, the landlord can serve notice anytime before but you can't. We found somewhere else to live as I cannot afford to have strangers come into the home when I am in such a vulnerable position. This was denied and was stated we couldn't move out. We sought legal advise on the situation and it came to light that the agreement had actually been broken, as in the contract it clearly states there isn't allowed to be any for sale / advertisements until the last 2 months of the tenancy. I brought this up to prospect and got told they will 'speak to the landlord.' It's not good enough. Why is the landlord allowed to break the tenancy, but we aren't? We were falsely tricked into signing a tenancy agreement (WITH A RENTAL INCREASE) on the pretence the house was going on the market. We were totally mislead. When you sign a tenancy agreement, you sign it on the hopes of a stable, secure home which you rightly pay to legally occupy. In our case, we were signing the agreement to insure the landlord / prospect didn't have any missed gaps of non-payment until the house would've sold. I know there is always a risk of a house being sold. It's part and parcel of renting, but to be told this a handful of days after renewing the tenancy agreement is morally so wrong. Prospect were also aware of my current health conditions, as is the landlord, as we've had to turn away someone coming to do a gas inspection due to my ongoing treatment. I'm not asking anybody to put the sale on hold, but so the right thing and let us be released from the contract early. The email clearly states if a sale happens before the tenancy agreement is up, the landlord can serve notice. If that isn't the case, and the landlord will still have to wait for the tenancy agreement is over, then maybe raise this with the staff member who wrote the email. As we took this email for gospel and made arrangements to move. I have spent weeks chasing for replies, only to get a call back saying we cannot break the contract. We have now moved from the property due to the health risks this poses on me, and the sheer stress this has put on myself and my family, and the fact we don't want to live on tender-hooks not knowing when we would have to leave. It's an absolute shambles and to leave my family in this cost of living crisis liable to pay the rent up until a point of sale, when we have been tricked into this tenancy, and also when the contract has been clearly not stuck by, by erecting for sale signs, and not letting us enjoy the property on a quiet and peaceful basis, has left us no option to seek legal advise which we have now done. On one of the emails I received it also said 'we are acting on behalf as the landlord as they are our client.' Well we are also paying customers. Also your clients. There has been no thought or consideration for us at all, and due to this, we have had to pay hundreds of pounds to seek legal advise and we are willing and now WANTING this to go to court as we have a watertight defence on the pretence of being mislead, as well as the contract not being adhered to. I am also going to make this known with the redress schemes and the ombudsman. We will take this as far as we need to, to put this right.

Danielle · 18 March 2023

★★★★★ 5/5

Trustpilot

Both Paul and Beth were brilliant…

Both Paul and Beth were brilliant throughout the process of us looking for homes and even though we haven’t actually bought a place with them, they were so helpful in the search and remained in touch and professional even up until now whilst we proceed with a property with a different estate agent. I can’t recommend them enough, lovely people and if god forbid our sale with this house falls through, I actually look forward to looking at more properties through prospect with Beth and Paul.Thank you for always keeping me updated and staying honest throughout.Nimrah

N · 15 March 2023

★★★★★ 5/5

Trustpilot

I’ve just brought a house with…

I’ve just brought a house with prospects and all I can say is Beth Murphy has been absolutely amazing! I would highly recommend her to anyone using prospect if you want your experience of buying a house to be pleasant please go with her. She went over and beyond for us that even after we didn’t get our first property we wanted to stay with prospects because of her outstanding customer service. She always replied back to me immediately and assured me. There was no game playing like other agents she was very honest. We just cannot thank Beth enough wish there was a 10 star for her.

Dimple · 27 February 2023

★★★★★ 5/5

Trustpilot

Beth Murphy of Prospect Estate has been…

Beth Murphy of Prospect Estate has been absolutely wonderful. Trying to locate a new house close to myself for my elderly parents has been made possible thanks to Beth. The specification of requirements given by my parents was fairly extensive and Beth rose to the challenge ensuring all were met on more than one occasion. Unfortunately my parents had to bow out of the original house due to health challenges but Beth has since found another and look forward to them moving in during March. I would personally like to thank Beth for her dedication and all the effort she has made. Not your usual estate agent by any means. If I chose to move in the future my first port of call would Beth Murphy. Thank you Beth for all your hard work, 5 stars plus!

Adrian · 20 February 2023

★★★★★ 5/5

Trustpilot

Professional and motivated

Selling the family home, the Prospect team from Sandhurst proved to be professional and motivated, but compassionate and caring at the same time making the process as simple as possible for me. Thank you to Conner, Daniel and Bernadette to help close the process. Defiantly recommended, thank you

Mr · 23 December 2024

★★★★★ 5/5

Google

Fantastic service particularly from Ethan, who was so helpful and went above and beyond to help us buy our dream home. I cannot recommend him and the rest of the team high enough

Chris · 7 December 2025

★★★★★ 5/5

Trustpilot

I’ve had a great experience working…

I’ve had a great experience working with Prospect, and especially with Nikki. She has been consistently helpful, responsive, and proactive with any queries or maintenance issues. Her communication is always clear and friendly, and she genuinely goes the extra mile to support both landlord and tenant.

Ijak · 12 May 2026

★★★★★ 5/5

Trustpilot

Great Expert Property Valuation

We had our Flat valuation recently by Prospect estate agency, Mr Toby Herman was valuation manager who visited the property and we were glad that he did great in getting the valuation with attention to detail on each aspects of our Flat and advised on the current market condition and buyers interest.Also briefed the best practices which Prospect estate agency follows in shortlisting the Potential buyers with predefined checks done, which further saves the overall time for selling completions.

Girish · 16 March 2023

★★★★★ 5/5

Trustpilot

Selling my property through Prospect…

Selling my property through Prospect has been a brilliant and seamless experience. Knowledgably staff who dealt with the sale in a timely manner. I would highly recommend their services.

Minesh · 6 January 2026

★★★★★ 1/5

Trustpilot

Worst estate agent I’ve ever dealt…

Worst estate agent I’ve ever dealt with. Essential works, including water leaks, have been outstanding for over 6 months, with other issues left unresolved for more than a year.

Kiran · 5 January 2026

★★★★★ 4/5

Trustpilot

Beth at warfield prospect

Even though we didn’t end up selling with prospect. Beth was fantastic throughout our time with prospect. Beth was always contactable and friendly. There was always transparency with what was going on. We always felt that she was working hard for us.

Miss · 21 July 2023

★★★★★ 5/5

Trustpilot

Nikki Gardner *****

Prospect have successfully managed one of our Buy-to-Let properties over the last 10 years. We have found Nikki Gardner (of Prospect) to be very competent, professional and efficient in managing the property; checking the condition, obtaining maintenance quotes, and liaising with the tenants and ourselves

Steven · 12 May 2026

★★★★★ 5/5

Trustpilot

Professional, open communication and supportive during the full process

I am super satisfied for the service that Charlotte delivered to us. She was very nice everytime when I ask something to her. She is also very well organized and clarifying the steps moving forward. Her goal was to make landlord and tenant happy. We finally rent the house which was exactly what we were looking. Thanks Charlotte and happy to work with you.

Özgür · 7 March 2024

★★★★★ 5/5

Trustpilot

Positives of Sonam

Sonam has been the help we were looking for, he delivered with the needs and provided nothing but excellent support. Overall he has made wonderful me experience for us.

Sirish · 29 July 2025

★★★★★ 5/5

Trustpilot

Rental - landlord

We have been landlords with Prospect with Nancy looking out for our property. Nancy has always been responsive and helpful.

Pam · 17 March 2026

★★★★★ 5/5

Trustpilot

Customer Service

We have had the pleasure of having our tenancy managed by Nancy Suri for almost four years now, and we can honestly say the experience has been excellent. She has always been incredibly prompt in responding to any queries or concerns, and her professionalism and politeness make every interaction smooth and reassuring.

Karthik · 16 March 2026

★★★★★ 5/5

Trustpilot

Thank you so much to Beth for all of…

Thank you so much to Beth for all of her help with my first house purchase! Beth was great throughout, always kept me updated, always responded promptly and did a great job at chasing the solicitors and pushing things through as quickly as possibly! She made the whole experience feel smooth sailing! Would highly recommend prospect :)

Tyla · 9 July 2024

★★★★★ 5/5

Google

We've had a great experience purchasing a house in Ash through Prospect Estate Agents in Aldershot. We had the pleasure of corresponding with Demi and Dexter, and Dexter in particular was extremely helpful with his knowledge, expertise and guiding us through the process. Thank you so much for making the experience as painless as possible.

Emma · 30 March 2025

★★★★★ 5/5

Trustpilot

She very friendly and gets back to us…friendly

Nikki gardneris very friendly and gets back to us fast all in all the very best at her job

Kelly · 19 March 2026

★★★★★ 5/5

Trustpilot

Subcontractor review

From a different perspective, we are contractors working along side prospect and are subcontracted work. The team have always been a pleasure to deal with. Not everything always goes to plan but the team are always soo helpful in getting everything resolved. We deal with Kate, Lily, Kodie, Betsy, Nikki, and Chloe mainly. They are always friendly, and the communication is always great. We always have to pop in to branches for key collection and have always found the branch staff to be helpful and friendly also. So a wonderful team of people and a pleasure to work with. We have had the same consistent experience over the 2+ years we have been with them.

Kirstie · 16 June 2025