Trusted Agent profile · Rushmoor
Verified
★★★★★
2,197 reviews across 3 platforms
175 Victoria Road, Aldershot, GU11 1JU, Rushmoor, GU11 1JU
Prospect's office in Rushmoor, at 175 Victoria Road, is rated 4.7 out of 5 across 2,197 reviews on three platforms, including 302 Google reviews rated 4.9.
302
Reviews on Google
This office
36
Reviews on Facebook
Business-wide
1,859
Reviews on Trustpilot
Business-wide
Every review we hold for the Rushmoor office, from every platform, shown as written. First names only.
5/5
TrustpilotVery pleased with the service.
Nikki Gardner had her usual check up on our rental. We were very pleased of the communication, she gave us a clear window of her visit. She was respectful of the property and our work life balance (night shift workers), didn't stay longer as needed. She's always kind and helpful. Very pleased with the overall service.
5/5
TrustpilotCharlotte Morgan
The ease, care and friendliness Charlotte Morgan creates from start to finish from viewing to completing on the rental I am moving into is outstanding. Such a pleasure to work with. Very quick response, great communication all round. Such a lovely experience. Thank you Charlotte :)
5/5
TrustpilotWe've had a really positive experience…
We've had a really positive experience with Prospect Agency. Ashleigh is always helpful, professional, and addresses matters promptly.
5/5
TrustpilotSuperb service!
Demi has been amazing in the transaction of my home, I could not have been better supported by her!
1/5
TrustpilotThey are creating fake appointments
They are creating fake appointments by using customers mortgage in principals and changing them. My details were used to view a property which I was not aware and I am not looking for a house.
Hi Alli, Thank you for bringing this to our attention, we’re very concerned to hear what you’ve described. We take this seriously and would like to investigate it fully. Please email me your contact details and I will call you directly so we can discuss this further. rcontreras@prospect.co.uk Kind regards, Roberto Contreras
5/5
TrustpilotPositive first impression!
After less than a week in contact I have found the customer service at Prospect’s Aldershot office extremely helpful and far superior to what I’ve experienced with 3 months with another local agent (really hope it continues!) I haven’t been dreading picking up the phone and instead have felt listened to and positive about our house hunt which is a pretty specific brief!Dexter at Aldershot has been so helpful from the start - firstly in getting us the viewings and information that we need but also saving the day when we were stuck in heavy traffic on the way to our viewing and the original agent was going to have to leave and cancel our viewing due to timing restrictions - instead Dexter came out from the office and took over and let us have a proper look around the property and didn’t rush us even though it was a Saturday afternoon - this was so appreciated and I doubt many other offices would have done that for us.We’re only at the beginning of our buying and selling journey but I am definitely feeling more positive than a week ago! Thanks again!
5/5
TrustpilotNikki Gardner is always available and…
Nikki Gardner is always available and helpful!
5/5
GoogleWould recommend Sonam and the team everyone is super helpful
Hello Sanish, Thank you for the 5 star review and for recommending our Aldershot team :) Kind regards
5/5
GoogleAn excellent agency with wonderful staff, they did everything perfectly. Special thanks to Les, Chris, Jordan, and Kelly.
Hi Denis Thank you for such amazing review! We love reading these kind of reviews.
5/5
TrustpilotProfessionalism Thumbs up !!!!!!
Since I started interacting with Nicola Dixon on the property management team , emails and phone calls have been dealt with a quick swift response , before they were very late in dealing with issues whatever they came up. Things have now been better with letting my property since I’ve been dealing with Nicola.
5/5
TrustpilotBest Estate Agents!
A massive thank you to Michael, Matt and Beth. Excellent communication through the entire sales process - each one of them went above and beyond to help us through the journey; from viewings, to checking on how things were progressing and the great advice each step of the way. Truly felt you were all in our corner working to accomplish this. Customer service is excellent with Prospect and I would highly recommend this company when selling or buying. A massive thank you, Michael, Matt and Beth on all of your hard work to get us to this point. It wouldn't have happened if it weren't for your due diligence and caring about our relocation - so glad we chose you for our sale!
5/5
GoogleDone a good job showing us around the house and explaining stuff to us
Hello Daryl Thank you for your review, Your feedback is greatly appreciated. Kind Regards All the team at Kings Group, Enfield Highway
5/5
GoogleI have had a very positive experience. Ryan and Samuel have helped me a ton in finding a house. They have had very good communication and been always prepared and helpful. I highly recommend both of them!
Hello Discigabi Thank you for your positive review, it is a pleasure working with you on finding your perfect home. Kind Regards All the team at Kings Group, Enfield Highway
1/5
TrustpilotAvoid at all costs
The initial service was good. Decent pictures were taken of the house and it went on the market quickly. We were pressured into taking the first offer we had which was £50,000 less than asking price. The agents knew we wanted a quick divorce and fully took advantage of this fact. Once we (begrudgingly) accepted the offer we did not hear from the agents again. I left countless messages which went unanswered. They were slow in providing any response to the other solicitors in the change and I ended up managing the communications myself. Even on completion day, they were nowhere to be seen and I ended up handing the keys over myself to our buyer. Absolutely shocking service. Try Bridges instead.
5/5
GoogleSonam is very professional , welcoming and polite . Would recommend prospect 👍 …
Hi Sanish Great feedback, thank you!
5/5
GoogleSonam was really helpful and is a credit to the team.
Hello Yuna, Great 5 star review about Sonam, glad he could help. kind regards
5/5
TrustpilotBeth Murphy was the Estate Agent…
Beth Murphy was the Estate Agent representing the property that we were purchasing. I found Beth to be extremely professional... Beth was responsive every time we need to make contact and wqs dedicated to ensure that the process went smoothly... I would highly recommend Prospect if other Agents were as good as Beth.
Thank you for your 5* review, Kevin.
5/5
TrustpilotGratitude and special mention to Lynne
I would like to express my gratitude to a special person named Lynne from Prospect who made the check in and after check in process smooth. Her after sales service is absolutely amazing as she has been efficiently and promptly responding to our queries and issues. Thank you Lynne! You are an asset to Prospect . I would highly recommend Prospect for lettings and sales!!
5/5
TrustpilotNikki helped us with the rental of our…
Jo Nikki helped us with the rental of our home and we are very grateful for the help with the tenant for move in and move out.
Good afternoon, Thank you for the lovely review for Nikki, we really appreciate it. Kind regards
5/5
TrustpilotEmily at Prospect
Emily C. at Prospect has been fantastic - right from initial contact with several no pressure viewings, always helpful with calm and clear communication, she has been extremely responsive and supportive with any issues from moving in to now living here happily for over a year, I would not hesitate to recommend her to support you with your tenancy.
5/5
TrustpilotSonam
Sonam was a great help. He answered my questions clearly and provided the appropriate support.
5/5
TrustpilotThe agency responded quickly to our…
The agency responded quickly to our message , we were looking for couplrs of months a new house to rent. Overall we are pleased with the quicly respond and we were able to keep in touch with the real estate agent and the landlord . Thank you for your help and support all through this process .
5/5
TrustpilotBeth 10/10
Beth has been fantastic for us. She's recommended properties that we weren't even aware of that really fit what we are looking for. Beth has been very honest which is refreshing as a lot of other estate agents we have dealt with you couldn't say the same about!
Thank you for your 5* review, Mike.
4/5
TrustpilotDiligent and helpful
Although Prospect were not my agent and were acting for the vendors, Bernadette was diligent in ensuring the lines of communication were kept open and that the transaction kept moving when it looked likely to fall apart a few times.
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