Every review we hold for the Rushmoor office, from every platform, shown as written. First names only.
★★★★★ 4/5
TrustpilotEver helpful property mgt. team: Emma, Julie and Georgia
I've now been with Prospect for almost a year and have also switched tenants in between. Emma, my property manager has been fantastic. I've hardly had to worry about my property which is exactly what you want as a remote landlord. She also helped me with arranging contractors for the works carried out in between tenants. In her absence, Julie was also very kind to help me out. One area where I think prospect could improve is managing backups while the property manager is away. The landlord portal doesn't give a notification that property manager is away. I only found out after I'd sent email and received OOO reply. It wasn't also clear to me who to reach out to when Emma was away. So I had to make multiple phone calls to ensure everything was in place for tenant transition. There are numerous ways this could be solved and I hope prospect will take that on.
Ashik · 12 December 2019
Agent replied · 23 October 2024
Thank you for taking the time to leave us a review, Ashik. We pride ourselves on delivering an outstanding level of service and are delighted that this was your experience whilst dealing with our property management team.We appreciate your feedback with regards to Property Managers being out of office - we will raise this with the relevant Director and take action to ensure our service is the level you would expect.Kind regards,The Prospect Team
★★★★★ 5/5
GoogleSonam was really helpful and kind when i was booking a slot for house viewing.
Bidhan · 25 June 2025
Agent replied · 22 November 2025
Hello Bidhan,
Thank you for the 5 star review for Sonam in our Aldershot office :)
Kind regards
★★★★★ 5/5
GoogleBest estate agent we've ever used! Les and his team were amazing in helping us finding our next home to rent. Definitely recommend!
Timea · 17 March 2025
Agent replied · 24 October 2024
Enjoy your new home! Thank you for the review!
★★★★★ 5/5
TrustpilotProspects professionalism
Prospect has been our trusted estate agent, helping us rent our apartment, for 10 years now. We really appreciate their professionalism and honesty. Nikki takes away all the worries, deals with any issues such as repairs or tenant queries, supporting us to be good and responsible landlords.
We do not hesitate to recommend them for both landlords and tenants.
Paul · 14 May 2026
★★★★★ 5/5
TrustpilotMany thanks Michael and Beth
Many thanks Michael and Beth, who are very professional, efficient, and have helped me sold the apartment on William Heels Way quickly than expected!
Ju · 30 January 2026
★★★★★ 5/5
TrustpilotEmily Cross is highly professional in…
Emily Cross is highly professional in managing my rental property and I am very grateful for her help
PRIESTNER · 18 March 2026
★★★★★ 5/5
GoogleThese guys have a terrific team and sold my property with no hassle , thoroughly professional and recommended by myself
David · 30 June 2026
Agent replied · 30 July 2026
Hello David
Thank you for your positive review and for choosing Kings Group to help you with the sale of your property. It was a pleasure working with you.
Kind Regards
All the team at Kings Group, Enfield Highway
★★★★★ 4/5
TrustpilotGreat experience with Charlotte who has…
Great experience with Charlotte who has been very helpful through the rental process. Just marked it down as the online verification process was a bit painful. It’s a shame everything is done electronically these days. I got a million emails requesting info!
Liz · 8 January 2026
Agent replied · 21 January 2026
Hello Liz,
Thank you for the 4 star review for Charlotte, we're please she was able to help you. Also thankyou for the feedback, we will pass this onto our referencing platform Goodlord.
Kind regards
★★★★★ 5/5
GoogleSonam was really polite and helpful with all the questions I had to ask AAA+ service
Josh · 21 May 2025
Agent replied · 21 May 2025
Hello Josh,
Thank you for the 5 star review! Glad we could be of help to your enquiry.
Kind regards
★★★★★ 5/5
Trustpilotpositive lettings experience
I’ve had a very positive experience with Prospect, in particular, Lauren. She’s been proactive in keeping me updated on the new UK letting regulations and clearly explained how the changes affect me as a landlord.
Thomas · 27 February 2026
Agent replied · 28 February 2026
Hello Thomas,
Thank you for the lovely 5 star review for Lauren. We really appreciate the feedback on Lauren's hard work.
Kind regards
★★★★★ 5/5
TrustpilotGold star for Mike Sharp
Mike Sharp was great to work with. Thanks for helping make our 1st home a reality for us.
Kerrin · 6 March 2026
★★★★★ 4/5
TrustpilotGood service
Ashleigh is very helpful - she's responsive and keeps on top of requests from us as landlords and the tenants.
Helen · 17 February 2026
★★★★★ 5/5
TrustpilotPersonal approach
We had an awful journey buying our home but from an unsuccessful viewing 12 mnths ago, Beth remembered our preferences and personally called us when the ideal home came onto her radar and she secured it for us. A turbulent sale process but Beth kept us up to date every step of the way, even in the evenings. Thank so much Beth for helping us find our new home. ⭐️⭐️⭐️⭐️⭐️
Lucy · 4 July 2024
★★★★★ 5/5
GoogleGreat service and excellent customer service from Castle team. We are the first time buyers so did not know much but Elli has been amazing throughout the process of our house purchase. Elli has been very approachable and helpful, kept us up to date at all times with what to expect and what was going on by calling us or emailing us. Thank you Elli for your great work, amazing communication and help.
S · 28 March 2021
Agent replied · 24 October 2024
Hi Sapna, thank you for your review!
★★★★★ 5/5
GoogleSonam was very approachable and welcoming when I walked into the Aldershot office.
Sita · 18 June 2025
Agent replied · 13 March 2026
Hello Sita,
Thank you for leaving a 5 star review for Sonam.
Kind regards
★★★★★ 5/5
GoogleEllisha , Jade and the rest of the team were efficient, responsive and helpful at all times
Lauren · 9 July 2026
Agent replied · 30 July 2026
Thank you for your lovely feedback, it truly means a lot and we are so pleased you’re happy with the outcome.
★★★★★ 5/5
TrustpilotTennant with prospect
I've been a Tennant with Prospect for 6 years now across multiple properties. From what I've seen they're a good bunch.
Dave · 10 June 2026
Agent replied · 11 June 2026
Thank you, Dave, for your wonderful review! We're thrilled to hear that Nicola and Nikki provided you with the support you needed during your recent move. Your trust in our customer-centric service over the past six years means a lot to us, and we look forward to continuing to provide you with reliable and quality assistance in the future.
★★★★★ 5/5
Trustpilotresponsive, friendly and professional
Ashleigh Ackermann was our agent. She was responsive, friendly and professional.
Alberto · 24 April 2026
★★★★★ 5/5
TrustpilotProspect Property management
Prospect has looked after my property for the last five years, and the team has been fantastic, especially Claudia, who is always responsive and proactive. If you're looking for an agency that takes all the stress out of being a landlord, get in touch with them. You won't regret it.
Monica · 27 April 2025
★★★★★ 1/5
TrustpilotProbably one of the most frustrating…
Probably one of the most frustrating estate agencies i had to deal with ,we had a terrible experience with prospect. I had been dealing with Kenny Wackrill purely focused on commission rather than a value adding service. Communication was very poor whilst waiting on an update on an offer placed on a property had to keep chasing him whilst he was booking further viewings, did not feel like valued prospective buyers at all. Very unprofessional and Poor service Completely wasted my time and put me off speaking to any agencies.
Amie · 30 September 2024
Agent replied · 23 October 2024
We are sorry to hear that you are not happy with the service provided. Could you please forward your contact details to rcontreras@prospect.co.uk so we can deal with your complaint.
★★★★★ 5/5
TrustpilotCharlotte, best agent by far.
Charlotte was a great agent, kept in contact continually and made the process of finding a rental property easier than any experienced in the past, highly recommend asking for her by name to have the best experience possible. Thank you Charlotte.
Sherry · 24 July 2025
★★★★★ 5/5
TrustpilotI currently rent a property with…
I currently rent a property with Prospects and also am a landlord with my partner of two that they let for us. The service has always been excellent with decent tenants and if there has been any issues with our properties then I have to praise Emily Homer-Moore our property manager who just efficiently deals with the issues in a positive and friendly manner.Thanks Emily your manner is first rate.Graham & Celia
Graham · 3 April 2021
Agent replied · 23 October 2024
Thank you Graham and Celia for your excellent review of our Property Management services.
★★★★★ 5/5
TrustpilotThank You!
Just wanted to say a massive Thank You to Beth Murphy who helped me sell my property within a week! She was always at the end of the phone and nothing was ever too much trouble! An asset to Prospect! Thank You for making the ‘selling of my house’ journey so much easier!
Helen · 22 July 2023
Agent replied · 23 October 2024
Thank you for your 5* review, Helen.
★★★★★ 5/5
TrustpilotWe met Charlotte at the house we were…
We met Charlotte at the house we were looking to rent. She was very knowledgeable about the property and the questions we asked that she was unsure about the answers she found out and let us know. All this led to a good conclusion as we are now in our home. Excellent service from Prospect!
Chris · 21 May 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
