Trusted Agent profile · Rushmoor
Verified
★★★★★
2,197 reviews across 3 platforms
175 Victoria Road, Aldershot, GU11 1JU, Rushmoor, GU11 1JU
Prospect's office in Rushmoor, at 175 Victoria Road, is rated 4.7 out of 5 across 2,197 reviews on three platforms, including 302 Google reviews rated 4.9.
302
Reviews on Google
This office
36
Reviews on Facebook
Business-wide
1,859
Reviews on Trustpilot
Business-wide
Every review we hold for the Rushmoor office, from every platform, shown as written. First names only.
5/5
TrustpilotBeth was excellent at keeping us informed
Beth was excellent at keeping us informed throughout the whole selling process and chased where necessary off her own bat. Always happy to take out calls (and we were constantly pestering) and we certainly had a far better experience with Prospects than our vendors did with their estate agents
1/5
TrustpilotTerrible customer experience Ollie Payne. Won’t return deposit
Paid a holding deposit on a property but didn’t sign a contract. Spoke to Ollie Payne who confirmed I would receive this deposit back as we didn’t sign a contract however it’s been over 6 weeks and I have still not received this despite numerous phone calls. Have given my bank details to numerous people on the phone with prospect and have been waiting on an email from ‘Chloe’ for weeks. Very very disappointed as I was expecting Prospect to be a reputable agency however would not recommend this to anybody.
5/5
TrustpilotGreat service and a reliable estate…
Great service and a reliable estate agent - Charlotte was very helpful.
5/5
TrustpilotI can highly recommend this agency and…
I can highly recommend this agency and in particular Edward Joslin. He has been so helpful from start to finish with helping secure my new home. I couldn’t thank him enough. I’ve been renting privately since I was 17 and I’m now 50. This has been by far the best experience, and there have been a few, that I have had.
Thank you for your 5* review.
5/5
TrustpilotWould like to say a big thank you to …
Would like to say a big thank you to Josh of prospect Sandhurst especially for nursing me through the purchase of my new home in UK from 2000 miles away . Nothing was too much trouble, including several viewing requests for family to view/measure up and take photos for me. Josh dealt with everything professionally ,and with understanding and efficiency with every twist and turn my purchase had, always replying to messages and phone calls of which there were many!! Could not have done it without your amazing help Josh. Would not think twice about recommending Prospect in Sandhurst for your next sale/purchase. A big thank you to you and thank you to your brilliant team.chris Lacy
5/5
TrustpilotA quality property manager
Nikki is always helpful, always professional. Very happy to have her managing our property.
5/5
GoogleVery happy with the service we received from Prospect. Dexter has been a star, keeping the process moving throughout the chain, and regularly keeping us updated.
Hi Martin Thank you for the 5 star review!
4/5
TrustpilotNikki Gardner is great
Nikki Gardner is great. Always ready to help and assist whenever we need anything.
5/5
GoogleI had an amazing experience with Natasha from Prospect Estate Agents & Letting Agents Aldershot. She, along with her team, including Tilly, went above and beyond during my property viewing. Natasha's knowledge and professionalism were outstanding. She provided detailed information about the properties and answered all my questions with confidence. Natasha's enthusiasm and genuine passion for helping clients find their perfect home created a positive and welcoming atmosphere. I was impressed by the efficiency of Natasha and her team. They managed to show me multiple properties within a short timeframe, demonstrating their dedication to providing excellent service. Their attention to detail and proactive communication made the entire process seamless. I highly recommend Natasha and the team at Prospect Estate Agents & Letting Agents Aldershot for their exceptional service. Thank you, Natasha, and the entire team, for making my property viewing experience memorable.
5/5
GoogleI had an excellent experience with prospect. Sonam was very professional and efficient. Sonam explained all the details clearly and was very welcoming.
Hi Durga Thank you for the 5 star review. We are so pleased you had an excellent experience with us.
5/5
GoogleExcellence in service and communication from the team, especially Sonam who has helped me. Very kind and respectful!
Hello Praz, Thank you for the 5 star review and glad you had a great experience with our Aldershot team. Kind regards
5/5
TrustpilotWhat makes my experience great is the agent I deal with - Nancy Suri. hat makes my experience great is the…
What makes my experience great is the agent I deal with - Nancy Suri. She deals with each issue with empathy, always keeps an eye on mitigating my costs, and will often go above and beyond.
Hello Ade, Thank you for the 5 star review for Nancy :) Kind regards
5/5
GoogleDuncan and his team did a great job in marketing and selling our property. We had a bit of hard luck along the way with buyers dropping out (no fault of Castles or ourselves!) but Castles were there to supply new prospective buyers and securing offers almost immediately after. We got there in the end and Duncan worked tirelessly to ensure the sale went through. Great work by all. Thank you
Thanks Paul and Michelle for taking the time to post your lovely review. Thanks again for using Castles. I hope you are settling in well! Kind Regards Duncan and the team.
1/5
TrustpilotWATCH OUT FOR THESE CROOKS
WATCH OUT FOR THESE CROOKS THEY TRY SELL THE SAME PROPERTY TO MULTIPLE PEOPLE (26 WHINGATE)
Dear John, We're sorry to read your review and take comments like this very seriously. We've looked into the details you've provided but have been unable to locate a property at “26 Whingate”, nor can we find any record of a transaction that matches your review. As a result, we're unable to investigate your concerns based on the information available. If the address has been entered incorrectly or you have additional details, we'd genuinely welcome the opportunity to look into this further. Please contact us at roberto.contreras@prospect.co.uk with the correct property address and any further information so we can investigate thoroughly. We take pride in acting professionally and transparently and would appreciate the opportunity to understand and address your concerns. Kind regards
5/5
TrustpilotOutstanding service, amazing team, 10/10
What an outstanding service from start to end. It’s been a long ride, but throughout we have always felt like every member of the team at Prospect is ‘on it’. The communication has been outstanding and the team have been really proactive in getting everything over the line. Matt was the first member of the team we spoke to at Prospect and has remained our key contact throughout, he’s somehow managed to either take every call we make to him, or at worst, return it before the day is out. Michael and Beth have also been wonderful - providing cover if Matt is away and making sure we’re constantly updated. The whole team have been incredibly polite, helpful, efficient and very effective - I can’t recommend this agency highly enough! Thank you all for your unwavering support.
5/5
TrustpilotCompetent & genuine agents
Michael and the team at Prospect have extensive knowledge and expertise, which is applied meticulously to ensure they get the right outcome. Having worked with Michael on a recent property sale I can say with confidence his approach to the sale process, knowledge of the local area, competence and communication style allowed for he to feel comfortable that I was in good hands.Due to unforeseen circumstances the sale was not quite as smooth as we all had hoped but he never wavered, dedicated to working hard with me and potential buyers to ensure we achieved the right price from the right buyer. I will forever be grateful for him and his colleagues support and would (and gave) recommended Prospect to friends and colleagues.
5/5
TrustpilotWe were met by Skyler from Prospect
We were met by Skyler from Prospect, really charming and knowledgeable young lady. Showed us over the property at our leisure. Thank you Skyler.
5/5
TrustpilotDemi was great throughout the…
Demi was great throughout the transaction, lovely girl, got her head screwed on right, will definitely be coming back if I’m ever needing to
5/5
GoogleHappy with the service. Many thanks to Sonam for providing an informative and productive viewing, answering lots of questions and being proactive.
Good morning Thank you for your review. Glad we could answer all your questions.
5/5
TrustpilotWe had a wonderful experience with Beth…
We had a wonderful experience with Beth during the purchase of our first home. She was on top of everything and made sure we completed by our expected date. Beth was a pleasure to work with and would recommend her to anyone looking to purchase a home
5/5
GoogleI had a very positive experience with Sonam during house purchase . He was kind, professional, and very responsive throughout the whole process. Whenever I contacted him, he always responded quickly and acted on my requests. He was very helpful and supportive, which made the experience much easier. I really appreciate his professionalism and the effort he put into helping me.
5/5
TrustpilotBeth Murphy went above and beyond to get us to exchange
I've used Prospect twice now to sell my property and would 100% recommend them. Beth Murphy did the initial valuation and was my contact throughout. Michael worked out of hours to put forward and negotiate offers. Beth went above and beyond to help get our chain to exchange and I honestly don't think we would have got over the line without her help. She dealt with a particularly tricky solicitor and kept me informed on developments in the chain throughout the process - constantly chasing all parties. She was fantastic! I can't rate her highly enough and by extension Prospect.
5/5
TrustpilotI found Sonam is the best person for…
I found Sonam is the best person for explaining ,good communication with us like in our native language, it’s very ease to talk with him with him if we have any doubts .He is honest humble and polite as well .
5/5
TrustpilotCharlotte has been an amazing help she…
Charlotte has been an amazing help she has a lovely high energy attitude and has made a lot of this really easy understand as someone from a different country first time renting in the uk charlotte has made this a breeze and her efforts are greatly appreciated
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