Trusted Agent profile · Runcorn
★★★★★
191 reviews across 1 platform
54 High Street, Runcorn, WA7 1AW
Adams Estate Agents's office in Runcorn, at 54 High Street, is rated 4.7 out of 5 across 191 reviews on 1 platform, including 191 Google reviews rated 4.7.
Every review we hold for the Runcorn office, from every platform, shown as written. First names only.
1/5
GoogleTerrible experience with this real estate company. They booked me review and I travelled all the way from Manchester to Runcorn, costing me train ticket and losing time and yet they cancelled the viewing 20 minutes before when I was already in Runcorn.
5/5
GoogleI have delta with Adams for over a decade, they are very reliable and the staff have years of experience, your constantly updated throughout the process of buying or selling a house, would highly recommend
Thank you Jack, we appreciate your kind words and your repeat business.
5/5
GoogleAdam’s estate agents made each step of the process easy and most importantly friendly. Their team are great at listening and understanding needs, whilst maintaining a level of professionalism and relatability. I’ve already recommended them to a friend who is thinking of moving to the area!
Thank you for sharing your positive experience with Adam's estate agents! It's wonderful to hear that their team made the process easy and friendly for you, while also maintaining professionalism and understanding your needs. Recommending them to a friend speaks volumes about the quality of service they provide. It's always refreshing to work with a team that listens attentively and makes the journey of finding a new home enjoyable.
5/5
GoogleI would highly recommend Adams Estate Agents of Runcorn. All the staff are friendly,professional and extremely helpful. In this time of lock down when life is more fraught, the team have seen me through the obstacle course of letting, with "seeming" ease! I would particularly like to single out Lorraine in rentals for always being on the end of the phone with support and cheer! Thank you one and all! Keep up the good work!PositiveResponsiveness, Professionalism, Value
Thank you for your kind review. We were delighted to be able to assist you.
5/5
GoogleFantastic! Contact from the Runcorn office in the current conditions has been amazing. Claire always in touch and can’t wait to start viewings houses soon. Would highly recommend Claire!
Thank you for taking the time to review our services. All the very best.
5/5
GoogleGreat service, very reassuring when you have issues with a tenant, Vicky has been excellent ad has been very responsive very often outside of office hours, thank you!
Thank you so much for your kind words! We're delighted to hear that Vicky provided you with such excellent service and reassurance when dealing with tenant issues. Going the extra mile, even outside office hours, is something we take pride in, and we’re thrilled Vicky was able to support you effectively. Thank you for choosing Adams Estate Agents, we’re always here to help! 😊🏡
2/5
GoogleUtterly Useless. I think you would need to try to be this incompetent. So to start off, we have a huge damp patch on the rear wall of the house we found out this was coming from outside (On the landlords request they asked for someone to come out and check it out to make sure it wont be affecting our health, it took me 6 times over a span of about 4 months of asking before i moved out and the issue still hadn't been looked at. Upon moving out i was first told i couldn't get my deposit back because of rent arrears ( This turned out to be because who ever was dealing with my move-out hadn't told anyone so i was technically still living there according to them, even tho id moved out by then) And now a whole 2 MONTHS after moving out of the property i've just had a call asking if i would like to renew my tenancy at the old house!! .. I simply don't understand how a place can run so badly. i would never use Adams again nor advise anyone to use them. They simple got a 2 star because the Staff are very friendly but utterly useless it seems.
Mr Peers, thank you for taking the time to provide some feedback via google. I am sorry you feel you have had a unsatisfactory experience with our lettings team. In this instance, the outstanding works you refer to were being organised directly by the landlord, so unfortunately we were unable to expedite the matter for you. Your full bond was returned within 9 days of the tenancy end date. I do appreciate how frustrating this outstanding repair must have been for you but we take customer services very seriously here at Adams. Our teams members are highly experienced, skilled and take great pride in the many customer services awards they have won. If you would like any other matters addressed please do not hesitate to contact us.
5/5
GoogleI am really impressed with the customer service that Adams have provided, they are so efficient and on the ball! We have purchased through them, but if we look to sell in the future I most definitely will look to use Adams for the sale.
Thank you so much for your kind words! We truly appreciate your feedback and are thrilled to hear that you've had a positive experience with our customer service. At Adams, we strive to provide the highest level of efficiency and professionalism to all of our clients. We would be honored to assist you with any future selling needs you may have. Please don't hesitate to reach out to us whenever you're ready. We look forward to the opportunity to work with you again!
5/5
GoogleBethany and the team, Have been fantastic , very informative and speedy replies throughout and found me a new home hassle free couldn't recommend them enough, Fantastic customer care :)
Thank you for your review. The whole team appreciate your feedback and wish you all the best!
5/5
GoogleNatalie and the team pulled out all the stops to get us on the market in a couple of days and a sale agreed a week later!
Great!
5/5
GoogleEasy to list, amazing support from the team. They helped take out as much stress as possible for us. Tracy was a star for us. 100% recommended
Thank you very much.
5/5
GoogleScott at Adams did excellently marketing our property for rent. He gave use a lot of feedback throughout the process and found us an excellent tenant. Thanks for all your help.
Thank you so much for your kind review! We’re delighted to hear that Scott provided excellent service while marketing your property and that you’re happy with the tenant he found. Keeping our clients informed and ensuring a smooth process is always our priority, and we’re so pleased we could help. Thank you for choosing Adams Estate Agents, we’re always here to assist! 😊🏡
5/5
GoogleAdams where extremely helpful in the purchase of my property Thanks
5/5
GoogleExcellent help and communication from Adams in Runcorn and especially Leah who helped me with a repair. Issue to get it sorted promptly would highly recommend
Thank you for your wonderful review! We’re so pleased to hear that you had excellent service from the Runcorn team and that Leah was able to assist you with your repair promptly. We’re proud to have a team that’s always ready to help and deliver great communication. Your recommendation means a lot to us, thank you for choosing Adams Estate Agents!
5/5
GoogleWe have recently rented through Adam's and couldn't recommend enough. Lorraine kept us informed through the whole process and chased constantly for us. I have also dealt with Leah who has been really informative and helpful when dealing with repairs and inspections. Would recommend to anyone. Brilliant agent who is willing to go the extra mile for tenants.
5/5
GoogleI cannot say a bad word about Adams! As a family we have let properties with them for a number of years and they are nothing but professional, reliable, helpful and efficient. All the staff are fantastic to deal with they always call your back and keep you informed where necessary. It’s such peace of mind knowing we have them as our letting agents, wouldn’t be with anyone else!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your review and thank you for your repeat custom. You are very much appreciated! All the best from the team at Adams.
5/5
GoogleHannah handled every query we had and took it in her stride as did she when faced with an issue that was outside of her control and still managed to deliver what we need by the deadline we needed it too! Could not recommend more.
Thank you for your review and feedback!
5/5
GoogleExcellent team from a purchase and a sale point of view. Can't recommend Claire and her team enough! Highly recommended. Thank you xx
Thank you for your review Andre.
5/5
GoogleAbsolutely amazing team at the Runcorn branch. Everyone I dealt with was friendly & helpful but also professional. I felt like they wanted the best for me and selling my property. I felt in safe hands. Couldn’t recommend enough. Thank you ☺️
1/5
GoogleUnfortunately, very bad service. Wow. Just shows you how bad service it is with the reply to the review 5 years later.
We’re sorry to hear that you had a poor experience with us. This is not the standard of service we strive to provide, and we truly value your feedback. If you’re open to it, we would greatly appreciate the opportunity to learn more about your experience and address any concerns you may have. Please feel free to contact us directly so we can resolve this matter to your satisfaction. Thank you for bringing this to our attention.
5/5
GoogleAdams are now managing a small property portfolio on my behalf and its been a very simple and easy process in handing that over to them.
Thank you for your lovely review! We’re so pleased to hear that transferring your property portfolio to us has been a simple and smooth process. At Adams Estate Agents, we pride ourselves on providing efficient and stress-free property management for all our clients. If there’s anything else we can assist you with, please don’t hesitate to get in touch.
5/5
GoogleEveryone we have spoken to regarding the selling of our property have been amazing, very helpful and have kept us informed and answered all our questions which has helped with the anxiety of selling our first property
That's fantastic to hear! It's always reassuring when the process of selling a property goes smoothly, especially when it's your first time. Having a supportive and informative team by your side can make all the difference in alleviating any anxieties that may arise. It sounds like you've found a great group of professionals to guide you through this journey. Here's to a successful sale and a bright future ahead! If you have any more questions or need further assistance, feel free to reach out anytime.
5/5
GoogleEveryone we have spoken to regarding the selling of our property have been amazing, very helpful and have kept us informed and answered all our questions which has helped with the anxiety of selling our first property
That's fantastic to hear! It's always reassuring when the process of selling a property goes smoothly, especially when it's your first time. Having a supportive and informative team by your side can make all the difference in alleviating any anxieties that may arise. It sounds like you've found a great group of professionals to guide you through this journey. Here's to a successful sale and a bright future ahead! If you have any more questions or need further assistance, feel free to reach out anytime.
5/5
GoogleI have rented two properties through Michael Adams, living in the second for four years. My experience of staff has always been positive, in particular my current contact, Jayne, who is very efficient when dealing with any issues that arise. Jayne is friendly, knowledgeable and professional in her approach and communicates updates promptly, clearly and reassuringly.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Adams Estate Agents's Runcorn office has 191 reviews across 1 platform: 191 on Google.
Adams Estate Agents Runcorn is rated 4.7 out of 5 across all 191 reviews, and 4.7 out of 5 on Google from 191 reviews.
Adams Estate Agents Runcorn, 54 High Street, Runcorn, WA7 1AW.
