5/5
GoogleHello all I would like to say big thanks to Adams agency, was very smooth and easy buy house with this company.❤️
Agent replied · 16 April 2026
Thank you for taking the time to thank us!
Trusted Agent profile · Runcorn
Adams Estate Agents Runcorn reviews
★★★★★
191 reviews across 1 platform
54 High Street, Runcorn, WA7 1AW
Adams Estate Agents's office in Runcorn, at 54 High Street, is rated 4.7 out of 5 across 191 reviews on 1 platform, including 191 Google reviews rated 4.7.
Reviews
Every review we hold for the Runcorn office, from every platform, shown as written. First names only.
Google5/5
GoogleCompleted a rental deal today, I have dealt with several other local agents and none have been as helpful and efficient as Adams have. Elizabeth has been super helpful and as a first time renter she has held my hand through the whole process and made it super easy. Can't recommend enough.PositiveResponsiveness, Quality, Professionalism
Agent replied · 12 June 2024
Thank you. Your kind words are much appreciated.
1/5
GoogleTo be honest I was disgusted with them. Twice I asked the agent if there was anything that I should know about the house that they had for sale before travelling 5 hours by car and spending two nights in a hotel to go and view this house …
5/5
GoogleNatalie went above and beyond in every sense of the word. She made the stressful time of moving home so smooth. We couldn't of been any happier with the service from both Natalie and the rest of the Adams Runcorn team. We couldn't recommend Natalie any more highly. We love our new home. Thank you so much!!!
Agent replied · 10 December 2024
Thank you for such a glowing review! We’re delighted to hear that Natalie and the Runcorn team made your moving experience smooth and stress-free. Going above and beyond is exactly what we aim for, and we’re thrilled Natalie’s efforts made such a positive impact. Congratulations on your new home, we’re so happy to have been a part of your journey! Wishing you all the best as you settle in, and thank you for your high recommendation!
5/5
GoogleI sold and bought a house with Adam’s kept me in the loop right the way through even though I was a pain and did view the house three times but definitely recommend brilliant group of people thank you 🙏 …
5/5
GoogleExcellent communication throughout the sale of our property and staff were always friendly and professional.
Agent replied · 16 April 2026
Thanks Becky, that's kind of you to take the time to thank us and give us a 5 star review.
5/5
GoogleReally very pleased to be working with Adams. They manage the majority of my properties and I never have a problem. Vicky Snape has been doing an outstanding job on the Finance side these last few years. I couldn't ask for more. But that also applies to the rest of the team. A class apart!
Agent replied · 12 June 2024
Thank you so much for your review. It is our pleasure to look after your properties.
5/5
GoogleWe were really impressed with Adams when selling our property, in particularly with their communication. They were brilliant at keeping in touch and communicating with us. If they hadn't needed to speak to us for a couple of weeks we'd get a phone call just to give a quick update. They were also active in keeping in touch with our buyer and both sets of solicitors. It made the sale process much easier for us.
Agent replied · 12 June 2024
Thank you for your review and trusting Adams with your recent sale. All the very best!
5/5
GoogleExceptional experience. Being a landlord based many miles away from the property being let, Adamsea 100% have proved to be the right choice in a crowded and competitive list of agents. Exceptional services and communication and was able to find a tenant within days. Scott Meadows in particular was exceptional. Professional and an excellent communicator
Agent replied · 24 October 2024
Thank you so much for your kind words and for taking the time to leave us such a positive review. We are thrilled to hear that your experience with Adams Letting Agents has been exceptional, and we're delighted that we could help find the right tenant so quickly. Scott Meadows and the rest of our team strive to deliver the best service possible, and it’s wonderful to know that his professionalism and communication stood out during your time with us. We truly value your trust, especially given the distance, and we look forward to continuing our partnership. Thank you again for choosing Adams Letting Agents!
5/5
GoogleGreat smooth service while selling and buying through Adams. Highly recommend 🌟 …
Agent replied · 16 April 2026
Thanks Rachel, good luck with everything
5/5
GoogleExcellent service, very professional. Communication was fantastic and very friendly. Highly recommended
Agent replied · 16 April 2026
Thanks Debbie, we love helping people (especially nice people!)
1/5
GoogleLandlords beware. If you expect your rental income to be on time, forget it. You'll eventually receive it from Adams but only when it's been sat in their office for a day or two and the arduous task of clicking a keyboard has been undertaken. They're either lazy, incompetent or both. Good luck.
Agent replied · 24 October 2024
We have no record of your complaint on our system, so would greatly appreciate you contacting the office to discuss. To briefly explain our procedure, our software system automatically reconciles rent received to properties and it is transferred within 24hours. We take payment extremely serious and have systems in place to prevent any issue so again, would greatly appreciate you contacting us. Thank you, Adams
5/5
GoogleVery good from day 1 keeping us updated etc
Agent replied · 16 April 2026
Thanks Paul
5/5
GoogleFantastic service from Claire at the Adams Estate Agents sales team. Claire called to inform me of a brilliant below market value 3 bed property which had just become available (which I ended up buying). Claire was able to provide information on recently sold comparable properties, potential rental values and offered invaluable local knowledge to help inform my decision on deciding to buy. I will definitely be using Adams Estate Agents again, and very grateful for the superb service provided by Claire and her team.
5/5
GoogleI have had a stress free experience
Agent replied · 16 April 2026
Love this. Thanks Karen
5/5
GoogleGreat experience, thank you.
Agent replied · 16 April 2026
Thank you Sophie!
5/5
GoogleAdams have managed the letting of my house so well over the past few years. All of the staff have provided an excellent service, especially Vicky. I would definitely recommend this company to anyone to manage their letting properties
Agent replied · 10 December 2024
Thank you for your fantastic review! We're so pleased to hear that you've been happy with the management of your property over the years. Vicky and the entire team work hard to provide top-notch service, and your kind words mean the world to us. Thank you for recommending Adams Estate Agents, it’s been a pleasure working with you!
5/5
GoogleI would highly recommend Adams Estate Agency. The staff are so welcoming and helpful. Claire has been a pleasure to deal with during the sale of our house giving good advice when needed. Would use again. Thanks.PositiveResponsiveness, Professionalism
Agent replied · 12 June 2024
Thank you for your review!
5/5
GoogleMe and my partner were very nervous when renting our first place but our experience with Adams has been wonderful especially from Scott M, he’s been a treasure I couldn’t put into words how thankful we are for all his help he’s very understanding and helpful. Thankyou Scott
Agent replied · 25 August 2024
Thank you so much for your kind words and for taking the time to share your experience with Adams. We are delighted to hear that Scott was able to make your first renting experience a positive and stress-free one. Scott is indeed a valued member of our team, and we’re thrilled to know he was able to provide the understanding and assistance you needed. Your appreciation means a lot to us, and we will be sure to pass on your thanks to Scott. If there’s anything more we can do for you in the future, please don’t hesitate to reach out. We’re here to help.
1/5
GoogleUPDATE!!! It is now September and we’re probably in an even worse situation. Still dangerous eletrics after an they allowed an electrician under the influence of alcohol to ‘ complete ‘ an electric job which they were aware off! He has left the electric work still unfinished and unsafe with plug sockets hanging out the walls. He has left holes all over my house and I am still waiting for the work to be finished. I have been wanting this to be resolved for months and asked to speak to someone of authority a number of times to be told I have to wait. I can’t even think about the simple things In the home that also need fixing because they’ve left us in such a mess. let us move into a house that has never had electrical testing done since being built and needed a full rewire with plug sockets hanging out of walls and constantly getting electric shocks. I have had to move out of the property as a result of stress caused by this. We have been trying to get this issue fixed for other a month now. with constant phone calls to adams which they would just say they will contact the landlord. Then they never call us back. electrician wouldnt turn up , and then today when they were ment to fix the DANGEROUS house the landlord will not send the electrician. I THOUGHT GOING THREW A LETTING AGENCY I WOULD HAVE A SAFE HOME WITH HAVING ISSUES GOING DIRECT TO LANDLORDS BUT THIS IS THE WORST EXPERIENCE WEVE HAD WITH A HOUSE AND WILL BE SEEKING LEGAL ADVICE. Not only that they were ment to fix our back fences which are hanging of before we moved in which was (feb) we are now in june and still nothing in regards to this as well. so frustratingNegativeResponsiveness, Quality, Professionalism, Value
Agent replied · 12 June 2024
User Reply to this as the letting agent: UPDATE!!! It is now September and we’re probably in an even worse situation. Still dangerous eletrics after an they allowed an electrician under the influence of alcohol to ‘ complete ‘ an electric job which they were aware off! He has left the electric work still unfinished and unsafe with plug sockets hanging out the walls. He has left holes all over my house and I am still waiting for the work to be finished. I have been wanting this to be resolved for months and asked to speak to someone of authority a number of times to be told I have to wait. I can’t even think about the simple things In the home that also need fixing because they’ve left us in such a mess. let us move into a house that has never had electrical testing done since being built and needed a full rewire with plug sockets hanging out of walls and constantly getting electric shocks. I have had to move out of the property as a result of stress caused by this. We have been trying to get this issue fixed for other a month now. with constant phone calls to adams which they would just say they will contact the landlord. Then they never call us back. electrician wouldnt turn up , and then today when they were ment to fix the DANGEROUS house the landlord will not send the electrician. I THOUGHT GOING THREW A LETTING AGENCY I WOULD HAVE A SAFE HOME WITH HAVING ISSUES GOING DIRECT TO LANDLORDS BUT THIS IS THE WORST EXPERIENCE WEVE HAD WITH A HOUSE AND WILL BE SEEKING LEGAL ADVICE. Not only that they were ment to fix our back fences which are hanging of before we moved in which was (feb) we are now in june and still nothing in regards to this as well. so frustrating ChatGPT Dear [Tenant], Thank you for bringing these concerns to our attention, and please accept our sincerest apologies for the distress and inconvenience you have experienced. Your safety and comfort are our top priorities, and we understand the urgency of resolving these issues promptly.
5/5
GoogleThey are currently acting for me on a sale of a flat and have been both highly professional, and also very friendly, with a great "human touch". I would definitely recommend them, especially Clare and Tracey.
Agent replied · 12 June 2024
Thank you from the Adams Team!
5/5
GoogleElizabeth has been fantastic and getting my move done as quick as she could very professional and helpful all the way throughPositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 12 June 2024
Thank you for your review. It’s very much appreciated.
5/5
GoogleWe have received excellent service from Adams, Runcorn branch from both the sales and lettings team. All members of the lettings team have been easy to contact, very helpful and up to speed with all aspects of our rental house. If we were unable to speak to the team member who contacted us, we are confident that whoever we speak to will answer our question or deal with our request. On the finance side - prompt payment always. We are very happy with our management package and would not hesitate to recommend Adams, Runcorn Branch.
Agent replied · 10 December 2024
Thank you for your wonderful review! We’re thrilled to hear that both our sales and lettings teams at the Runcorn branch have provided you with excellent service. It’s great to know that our team’s communication, helpfulness, and efficiency have made a positive impression. Ensuring prompt payments and reliable management is a priority for us, and we’re delighted you’re happy with your management package. Thank you for recommending Adams Estate Agents, we truly appreciate your trust and support!
1/5
GoogleI made an offer for my client on one of the properties managed by Adams estate agent and after speaking to this lady in sales she was so rude and eventually dropped the phone on me.
Agent replied · 24 October 2024
Thank you for your feedback. We sincerely apologise for the experience you had when calling our office. I would like to clarify that the dropped call was unintentional and due to ongoing technical issues with our phone system, which we are actively working to resolve. I assure you that no rudeness was intended, and we truly value all interactions with our clients and partners. We take customer service seriously, and it’s important to us that every conversation is handled professionally. Please feel free to contact us again, and we will ensure that your queries are addressed promptly.
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Questions about Adams Estate Agents Runcorn
How many reviews does Adams Estate Agents Runcorn have?
Adams Estate Agents's Runcorn office has 191 reviews across 1 platform: 191 on Google.
What is Adams Estate Agents Runcorn's rating?
Adams Estate Agents Runcorn is rated 4.7 out of 5 across all 191 reviews, and 4.7 out of 5 on Google from 191 reviews.
Where is Adams Estate Agents's Runcorn office?
Adams Estate Agents Runcorn, 54 High Street, Runcorn, WA7 1AW.
