Gibbs Gillespie Ruislip reviews

★★★★★ 1/5

Trustpilot

Avoid - Ombudsman Case won plus an award due to poor service

Property Ombudsman (Case 21361) 3 of 5 complaints upheld, plus concern expressed regarding practice for a fourth complaint and compensation awarded accordingly. The following quotes are the findings of the Ombudsman. 1. Market Appraisal: "I do not consider that the approach taken here by Gibbs Gillespie to establish an appropriate asking price provides a sufficient explanation for the sum they initially recommended of £780,000 and then subsequently marketed at £750,000. They have not therefore met the requirements of Paragraph 4a of the Code as they should have conducted research into other sold properties nearer to the Property’s specifications"; 2. Viewings and Feedback: "Whilst there are a record of some of the feedback being conveyed by email, the majority appeared to be conveyed by telephone. There is no record of this within Gibbs Gillespie’s file and so there is insufficient evidence to support their claim that all feedback conveyed via this method was initiated by them. As such, I will support this complaint to that extent and make an award of compensation" In fact it mostly relied upon us to continually chasing for feedback and; 3. Offers "GibbsGillespie’s communication was somewhat lacking here and they could have been more proactive in terms of explaining the circumstances of the buyer sooner. This would have allowed the Complainants to be in receipt of all facts. GG should have also, in my view, provided an update (even if to just say they had not heard anything further) when the Complainants were expecting to receive this and responded sooner than they did to the update request from the Complainant. I recognise therefore that some aggravation has been caused here which merits an award";4. Security of Keys - not sufficient evidence for judgement, however when viewing the CCTV footage the ombudsman wrote: “I note the evidence of the video recording and can of course recognise your concern.”We wouldn't give one star but unfortunately a review with no stars is not possible.

Eithne · 11 July 2020

★★★★★ 5/5

Trustpilot

Used Gibbs Gillespie Gerrards Cross to…

Used Gibbs Gillespie Gerrards Cross to rent a property having used them previously 20 years ago and the service is still excellent! Very professional, safe to deal with and efficient in resolving all the paperwork and financial elements. Thank you Claire Thurlbeck and the team at Gerrards Cross Gibbs Gillespie.

Neil · 30 January 2024

★★★★★ 5/5

Trustpilot

First time buyer’s experience.

I had two encounters with Gibbs Gillespie, first in November and second in March. I believe Josh was the first agent that showed us around. He was very knowledgable of the development, not pushy (unlike a lot of other estate agents) and welcoming. This was the first property I had viewed in my search so predictably, I wasn’t going to set myself on the first place I saw. After a lot of searches in the same area and finding nothing I liked (property-wise and agent-wise) I came back to Gibbs and this time Harry Rai was the agent showing me around. Harry has prepared his own slides on the development with key points that he felt were important to know (which they were). He has a good system of note taking providing a matrix for viewers to document which flats they have seen and their thoughts. He was very honest and didn’t try to hide points that may be perceived as negative. I would say 30% of the reason I chose this flat is because of Harry’s assistance. I am now in the process of securing a mortgage for a property shown to me by Gibbs Gillespie and I’m very excited to be so close to owning my first home. A lot of agencies would see me (young female buying their first home alone) and think that they can spin me some nonsense and think I won’t be able to see through it but the agents at Gibbs were nothing like that, which is so important and makes me more inclined to use them in the future.

Setareh · 4 June 2020

★★★★★ 1/5

Google

Avoid if you can. They advertised a really nice flat that we viewed. We absolutely loved it and told them that we were intrested. Were happy to put the money down to secure it. After sending them the application document, they rang us saying: "the landlord prefers 0 deposit option" (This means you pay an extra 60 quid a month but you still need to pay damages). They also require a tenants insurance (Which has to be done with their partnered company that is most likely a secondary business of theirs). It was about double the price compared to other insurance policies. You had to put a 2 weeks deposit down to secure the flat. Only after that you had access to their dociments. These stated you had to pay extra fees if you don't agree with deductions of your deposit. They managed to bully us into all these things with the same phrase every time "the landlord prefers this options and other viewers were ok with these so you might lose if you don't". As I said the flat was perfect. We signed all the documents and a few weeks later they changed our move in date. Few weeks later again they said the trnants are not moving out so that's it bye. And then they started deducting the tenants insurance from my account. Avoid or be prepared to lose money and be stressed. I don't think these 5* reviews are real tbh. Something dodgy is going on there. Hopefully this review will give you an idea if the same red flags show up.

Balazs · 11 January 2023

★★★★★ 5/5

Trustpilot

Gavin Dalton - Honesty & Integrity

Gavin Dalton is an extremely honest sales manager at Gibbs Gillespie Ruislip and a passionate appraiser of homes.He will work with integrity and trust and will get you that sale and the correct market value for your property. Very impressed and very kind also. Thank you Gavin

Sarah · 27 March 2024

★★★★★ 5/5

Google

Leoni has helped immensely in the rental of a sheltered flat for my 89 year old Step father. Her patience, understanding and kindness as she guided us throughout the process has been very much appreciated . Taking the time to always answer our many queries with warmth and professionalism. I whole heartedly recommend her service, and would definitely use her again if the need arose. Thank you

Gilly · 30 December 2023

★★★★★ 5/5

Google

Working with Leonie Sansom was a great experience for the letting process. She is very responsive and punctual. Would highly recommend this great service.

Sedat · 27 August 2023

★★★★★ 5/5

Trustpilot

The service we received from Oliver…

The service we received from Oliver Squires, Director of Ruislip Manor branch, on the sale of our family home on behalf my father, was simply outstanding. The professionalism he showed, throughout what became quite an emotionally difficult process, is to be commended. Due to the sensitive nature of the sale it was imperative that the right buyer was found with the minimum of advertising and fuss. He used his local knowledge of purchasers and investors to find us the right buyer and always put our needs as clients first. I was kept informed at every stage of the process and communication was excellent. If Oliver Squires is representative of all Gibbs Gillespie agents then they truly deserve 5 stars! Thank you

Julie · 6 November 2019

★★★★★ 5/5

Trustpilot

I have just successfully exchanged…

I have just successfully exchanged contracts and would like to wholeheartedly thank the team particularly Dominic and Judith who have been a great support as this was a very difficult sale . I would happily recommend Gibbs Gillespie to anyone thinking of moving home. Once again thank you. Zoe

Zoe · 15 May 2019

★★★★★ 5/5

Trustpilot

I am full of praise for Robert White in…

I am full of praise for Robert White in the Amersham office. I believe that his marketing strategy worked perfectly and attracted 2 prospective buyers quickly, which I am sure was helped by his friendly manner. He worked hard to keep us informed along the way, and we appreciated that sometimes this was difficult when other parties weren’t sharing information as much as we would have liked. He always remained confident and kept a cool head. Amersham is a new office, and based on our awful experiences with Chesham agents in the past there really was a need for a fresh approach in the area.

Sally · 27 October 2019

★★★★★ 5/5

Google

I would like to thank Lily Kavanagh for being so helpful with assisting us in finding a property. She has been very prompt and efficient with our calls and requirements, making our experience at Gibbs Gillespie stress free. Thank you Lily.

Nikki · 27 August 2021

★★★★★ 5/5

Trustpilot

Aqib in the Stanmore office was…professional and supportive from start to finish.Thank you for making the sale go through smoothly.

Aqib in the Stanmore office was professional and supportive from start to finish.

Customer · 16 December 2025

★★★★★ 5/5

Google

5 stars isn't enough for the amazing work Kizzy at Ruislip has done for us. She was so professional and helpful. No matter how many times i called she was always happy to pick up the phone and help us which took so much stress away. Kizzy really did make our moving very easy. i will defiantly recommend again. Thank youi

MICHELLE · 29 March 2024

★★★★★ 5/5

Trustpilot

Excellent service!

We couldn’t be more happier with the service we have got from start to finish. Luca especially has always given great advice and worked hard to get the sale done even when we faced a couple challenges! We feel that Luca has gone above and beyond and really appreciate all your work and effort.Thank you.

Charlotte · 13 July 2024

★★★★★ 5/5

Trustpilot

Responsive and active agent

As a seller, Leah Verasammy was extremely useful and responsive in getting all queries resolved in an efficient manner for both parties involved. Would highly recommend to anyone selling and we will be using them for our next unit on the market in Ealing.

Todd · 12 April 2024

★★★★★ 1/5

Trustpilot

Horrible agent - avoid at all costs!

We rented a property via the Uxbridge Branch and like most of the other reviews on here had a terrible experience. When we moved in the property was absolutely filthy and hadn’t been cleaned. Furniture was broken and there was no working toilet. Gibbs were incredibly slow to respond and took over a month to put in a working toilet. The staff are rude, confrontational and aggressive. Once you’ve signed the paperwork and paid up they have no interest in helping with any other issues. We would have to chase them daily on every issue, but phone calls and emails would go ignored. A guy called Ricky, although a bit more responsive was rude and aggressive to us at times initially. All staff came across unprofessional, unorganised and frankly un-knowledgable. We eventually had to cut our tenancy short as the property was literally falling apart and Gibbs/the landlord refused to spend money on it. The most frustrating thing is then after all of this, the landlord held back some of the deposit. Most laughably was £100 to pick up 3 pieces of litter in the garden... If you’re considering using Gibbs please read the reviews on here and just don’t!

Andy · 19 April 2019

★★★★★ 5/5

Trustpilot

Gibbs helped with the sale of our…

Gibbs helped with the sale of our property and the purchase of our new property. Very professional team and in particular Dom helped to ensure the process was smooth from end to end. Highly recommend!

JKC · 29 May 2022

★★★★★ 1/5

Trustpilot

These guys are a bunch of cowboys

These guys are a bunch of cowboys. We were planning to buy a property from them and they kept fobbing us off for weeks, which almost jeopardised the sale of our property. It’s clear that we were a ‘backup buyer’ for one of their clients and they pretended our offer had been accepted and they were ready to go through with the transaction. Completely unethical. Charlie Miller, the ‘manager’ is rude and obnoxious. His attitude is appalling and quite frankly, I’m surprised he hasn’t been sacked already. Their agents who show potential buyers the properties are also a joke - nothing but glorified door-openers who know nothing about the property or local area. They stand there looking miserable, playing on their phones and try and rush you out of the property in less than 10 minutes. Thankfully, we ended up finding a nicer property to buy with a much better estate agent!We own a few properties in the Uxbridge and Ruislip areas and are looking to invest in more properties in the future in these areas but this entire experience of dealing with Charlie and his team means we will never consider selling/ buying or letting our properties with any Gibbs branch.

Meera · 11 March 2019

★★★★★ 5/5

Trustpilot

Thank you Charlie Payne

Thank you, Charlie Payne for help and support

Zoleikha · 21 January 2026

★★★★★ 5/5

Trustpilot

One of the best agents

I am very happy with the service I received from Gibbs Gillespie and I would like to give special thanks to Alex Waldoron - AWaldronATgibbs-gillespie.co.uk for all his support from day 1 to post purchase. Thanks for making my purchase journey smooth.

Sandeep · 1 May 2024

★★★★★ 5/5

Trustpilot

BRILLIANT!

Can't fault Gibbs Gillespie in any way, they were thorough, efficient and helpful in every way.In particular Danielle Gennard who was very professional, patient and kind.Would highly recommend Danielle and her team.Many thanks.NCA

L · 28 July 2022

★★★★★ 5/5

Trustpilot

Jordan from the Uxbridge Branch was…

Jordan from the Uxbridge Branch was very informative about all aspects of selling my home. He instilled confidence in me right from the start. He was very pleasant, helpful and professional throughout.

Dawn · 7 September 2022

★★★★★ 5/5

Trustpilot

Efficient process and good customer attention

George presented well at the initial survey and valuation.He gave a clear and well thought through explanation of the valuation with supporting data.Brochure and pictures were turned around quickly and to a high qualityWe achieved 15+ viewings and slightly over asking on the first day of viewings and were happy with the lady that showed people around - very personable.We had a tricky situation with the long chain and our buyer but this was managed well and calmly by George and Kate to reach exchange (when it could easily have collapsed)Communication and responsiveness was very good and we had good access to the team.Overall happy with the service and experience - Better than other agents we have used in the past. Would definitely recommend to others.

MA · 31 August 2022

★★★★★ 5/5

Google

Ellie is a credit to the team, from organising the viewing, to contacting us frequently about the progress of renting the property, she has always been prompt and helpful throughout. Definitely recommend!

Katie · 27 August 2022